What Vonex does

Vonex is an Australian unified communications and connectivity provider headquartered in Subiaco (with mailing operations from Milton, Queensland), serving small and medium businesses, enterprise customers, and residential subscribers across Australia. Its platform centres on cloud-based voice (ONdesk hosted PBX, ONsip SIP trunks, Lineshare scalable line-sharing, Microsoft Teams Voice Direct Routing, Vonex Softphone mobile/desktop app), internet connectivity (Business NBN across speed tiers with NBN Assure 4G failover, 4G/5G Wireless Broadband, and Business Fibre with symmetrical speeds up to 10,000Mbps), and business mobile plans (SIM-only and pooled Data Fleet). Supporting modules include the Call Management Console (Insight, Report, Record), Business Numbers (13/1300/1800), and 2SG Wholesale supplying hardware and wholesale NBN to MSPs and ISPs. Underlying infrastructure includes a fully redundant core voice network, peering at major Australian IXPs, and a Tier 3 data centre on the Gold Coast acquired via OntheNet, with ISO 9001 and ISO 27001 certifications and 99.99% uptime guarantees on business voice.

Name

Vonex

Legal name

IP Voice & Data Pty Ltd

Website

https://vonex.com.au

Company type

Public

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Vonex is an Australian unified communications and connectivity provider offering cloud phone systems, business NBN, fibre, wireless broadband, and mobile services to SMB, enterprise, and residential customers across Australia.

Ownership category

akta.pro rank

Product category

Cloud Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Services-Telephone Interconnect Systems (7385), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD)

Keywords

• Cloud phone systems
• Hosted PBX services
• Business NBN internet
• SIP trunking solutions
• VoIP telecommunications

Headquarters

HQ city

Subiaco

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Marketing or Sales, Technology or R&D, Operations, Supply Chain

Revenue model

1. Cloud Phone Systems (Hosted PBX): Monthly subscription revenue from ONdesk cloud phone systems with various tier plans from $10.25 to $74.95 per month, including hardware rental options. Recurring revenue from per-user licensing plus optional hardware.
2. Internet Services (NBN, Fibre, Wireless): Recurring monthly fees for business and residential internet plans including NBN, Business Fibre (up to 10Gbps), 4G/5G wireless broadband. Business plans from $97.95/month, residential from $85.95/month.
3. Mobile Services: SIM-only mobile plans for businesses with data allowances ranging from 8GB to 60GB, priced from $21/month. Fleet plans with data pooling available.
4. SIP Trunks and Linesharing: Monthly subscription for SIP trunking (ONsip) and scalable linesharing plans from $54 to $939/month depending on number of lines and plan type.
5. International Call Rates: Usage-based revenue from international voice calls with per-minute rates varying by country, plus optional flagfall charges.
6. Business Numbers: Monthly fees for 13, 1300, and 1800 business numbers starting at $16/month for 13 numbers.
7. Call Tracking/Management: Revenue from call management console add-ons including Insight, Report, and Record modules for business analytics and compliance.
8. Softphone App: Traveller Softphone app subscription at $29.95/month for mobile/desktop calling functionality.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

Vonex is an Australian telecommunications provider delivering cloud-based phone systems (hosted PBX, SIP trunking, linesharing), business and residential NBN/fibre/wireless broadband, mobile plans, Microsoft Teams Voice integration, and wholesale connectivity services. Offerings are sold to SMB and mid-market businesses predominantly, with a parallel residential consumer line for nbn internet and Cloud Home Phone. The portfolio is supported by a Tier 3 data centre, wholly-owned core voice network, and plug-and-play pre-configured hardware deployed across Australia.

Product overview

Vonex is an Australian telecommunications provider offering a unified cloud communications and connectivity platform for both business and residential customers. The business product portfolio is built around three core pillars: Cloud Phone Systems (hosted PBX via ONdesk, SIP trunking via ONsip, and scalable linesharing via Lineshare), Internet Connectivity (Business NBN across multiple speed tiers, 4G/5G Wireless Broadband, and Business Fibre with symmetrical speeds up to 10,000Mbps), and Mobile Services (SIM-only plans and pooled Data Fleet). Supporting these are value-added modules including Microsoft Teams Voice Direct Routing integration, the Vonex Softphone App for mobile/desktop, a Call Management Console (Insight, Report, Record) for analytics and call recording, Business Numbers (13/1300/1800), and International VoIP rates. For residential customers, Vonex offers NBN internet and Cloud Home Phone services. The company also operates 2SG Wholesale as a subsidiary serving managed service providers, ISPs, and system integrators with hardware and connectivity wholesale solutions.

Differentiator

Problem solved

Functional benefit

Brands

• ONdesk: Signature full-service hosted PBX cloud phone system for businesses
• ONsip
• Lineshare
• Vonex Softphone

Products and services

• ONdesk Vonex's flagship hosted PBX cloud phone system delivering full-service business communications with multiple licensing tiers (Lite, Traveller, Freedom, Business, Executive, Premium, Collaborate, Conference), configured in-house and delivered plug-and-play with Yealink handsets. Target users: Australian SMB and mid-market businesses needing reliable, scalable phone systems.
• ONsip SIP trunking service enabling businesses to connect existing on-premises phone hardware to Vonex's cloud voice platform. Offers pay-as-you-go with affordable call rates or a bundled unlimited plan including local, national, and mobile calls. Target users: businesses with legacy PBX systems seeking cloud connectivity.
• Lineshare Scalable phone line sharing service allowing businesses to share a preselected number of phone lines across any number of handsets, in Standard, Plus, and Unlimited tiers with 2/4/8/12/20 line configurations. Target users: growing businesses that want to pay only for the lines they actively use.
• Vonex Softphone App Mobile and desktop softphone application that brings all desk phone features to users' personal devices and connects to Vonex's cloud-based phone system. Available on iOS and Android with call control, transfer and recording features. Target users: remote and mobile workers needing full office phone functionality on personal devices.
• Microsoft Teams Voice Direct Routing integration enabling native phone, video and chat within Microsoft Teams via Vonex's business phone system. Supports Call Forwarding, IVR, Voicemail, and number porting including 13, 1300 and 1800 numbers. Priced at $29.95 per user per month. Target users: businesses standardising on Microsoft 365/Teams for collaboration.
• Business NBN Business-grade NBN internet plans across all major speed tiers (100/40 to 1000/400) with built-in static IP, unlimited data, and 7-day support. Available on all fixed-line technologies (FTTN, FTTC, FTTB, FTTP, HFC) with no lock-in options. Target users: Australian businesses needing reliable broadband.
• 4G Wireless Broadband 4G-powered fixed wireless business internet as an alternative to fixed-line connections, with 500GB plans including free plug-and-play modem and 36-month terms. Target users: businesses needing instant connectivity without professional installation.
• 5G Wireless Broadband 5G fixed wireless business internet with higher speeds and capacity than 4G, offering Swift (100Mbps) and Rapid (unrestricted, ~225Mbps peak) plans with free nationwide modem delivery and plug-and-play setup. Target users: businesses wanting higher-speed wireless without fixed-line installation.
• Business Fibre High-performance business fibre available across multiple speed tiers (100, 200, 250, 400, 500, 1000Mbps) using nbn Enterprise Ethernet and other carrier networks. Includes symmetrical speeds, static IP, DDoS protection, 24/7/365 monitoring. Target users: small through to large enterprises requiring ultra-reliable connectivity.
• Business Mobile Plans (SIM Only) SIM-only business mobile plans with no lock-in contracts and three data tiers (8/30/60GB), all including unlimited standard calls, calls to 13/1800, and unlimited SMS/MMS. Target users: Australian businesses seeking cost-effective mobile plans without handset lock-in.
• Business Numbers (13/1300/1800) Virtual business number services providing nationwide presence through 13, 1300, and 1800 numbers, routing inbound calls to Vonex Hosted PBX, softphone or mobile. Priced from $16/month for 13 numbers. Target users: Australian businesses seeking a national, recognisable inbound phone presence.
• Residential NBN Residential broadband internet plans delivered over the nbn network with month-to-month terms, no upfront costs, no lock-in contracts and unlimited data across speed tiers suitable for households. Target users: Australian residential households seeking flexible no-lock-in nbn plans.
• Cloud Home Phone Residential VoIP cloud phone service moving home phones onto the internet. Two plans: Home Saver ($9.95/month) with unlimited local/national calls and Aussie Hero ($19.95/month) with unlimited mobile calls, both including number retention capability. Target users: Australian households seeking low-cost VoIP home phone.
• 2SG Wholesale Wholesale subsidiary of Vonex providing hardware and connectivity solutions (mobile broadband, voice, modems, routers) and NBN fixed-line services through direct point of interconnect and via Optus Wholesale. Target users: managed service providers, ISPs and system integrators.

Quantifiable outcome

• 99.99% uptime guarantee on business voice network
• +3 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature8 records

Partnerships

Eight partnerships are on record, tiered flagship, core and minor.

• MaxoTel GroupflagshipStrategic or Co-development Partner · 9 October 2025MaxoTel acquired Vonex Limited via Scheme of Arrangement approved by Supreme Court of NSW. Vonex continues operating under the Vonex brand, now backed by MaxoTel's strength, resources and specialist expertise. Combined entity aims to accelerate innovation in hosted PBX and enhance reliability through shared infrastructure.
• OntheNet (Network Technology Aust Pty Ltd)flagshipStrategic or Co-development Partner · 31 October 2022Vonex acquired OntheNet bringing ownership of fully redundant core network, peering at major Australian IXPs, Tier 3 Data Centre on Gold Coast, and 35 highly skilled employees including large engineering team with strong data networking capabilities. OntheNet provides data network, voice and hosting/colocation services.
• MyNetFonecoreStrategic or Co-development Partner · 1 July 2021Vonex acquired MyNetFone's small business and residential business including cloud phone, mobile and internet services. Acquisition helped materially expand Vonex's footprint of SME and residential customers across Australia, as well as bring in new channel partners.
• MNF GroupcoreStrategic or Co-development Partner · 28 June 2021MNF Group sold part of its direct business to Vonex for $31 million. Deal expanded Vonex's SME and residential customer base. Vonex entered exclusive Symbio wholesale supply agreement for phone numbers and minutes for five years. Combined pro forma FY21 Revenue of $33.7 million.
• Orange Business ServicescoreChannel Partner/ Reseller/ Distributor · 5 February 2021Multi-year wholesale agreement where Vonex provides business-grade mobile broadband services in Australia to Orange Business Services' multinational enterprise clients. Orange, headquartered in Paris with market cap around €26 billion, serves enterprise customers across automotive, mining, oil & gas, and public sectors including IoT connectivity for transport, logistics and smart cities.
• IT Gold SolutionscoreChannel Partner/ Reseller/ DistributorStrategic channel partner experiencing significant growth. Vonex takes interest in partner success, maintains regular check-ins, provides sales and product development updates, and resolves support enquiries promptly. Staff at all levels maintain excellent commercial relationship.
• Qantas Business RewardsminorGTM or Marketing PartnerVonex proudly partners with Qantas Business Rewards to bring customers bonus points on eligible voice plans - 1 Qantas Point per $1 spent on monthly plans.
• 2SG WholesalecoreChannel Partner/ Reseller/ DistributorVonex's wholesaler subsidiary (acquired November 2019 for $2.6 million) provides hardware and connectivity solutions including mobile broadband, voice, modems, routers, and wholesale NBN fixed line services through direct point of interconnect and via Optus Wholesale. Customer base includes MSPs, ISPs and system integrators.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• MaxoTel Group: Australian hosted PBX and SIP trunking provider that acquired Vonex in October 2025. Most directly comparable peer given overlapping hosted PBX, SIP, and business voice offerings for the Australian SMB market.
• Symbio Group: Wholesale voice carrier and hosted PBX platform provider for Australian and Asia-Pacific markets. Direct competitor in the wholesale and white-label PBX segment and incumbent wholesale supplier to Vonex under the exclusive Symbio agreement.
• Aussie Broadband: Australian NBN, fibre, mobile, and business telephony provider with a strong SMB and channel focus. Comparable product mix across NBN, mobile, and voice, and similar challenger-brand positioning against Telstra and Optus.
• Superloop: Australian internet and connectivity provider serving consumers, SMB, and enterprise customers with NBN, fibre, and business connectivity products. Comparable in providing bundled broadband and business connectivity solutions to the Australian market.
• Macquarie Telecom: Australian business-focused telco offering hosted PBX, SIP, NBN, mobile, and data centre services. Comparable in targeting Australian mid-market and enterprise customers with bundled cloud voice and connectivity solutions.
• MNF Group: Australian voice and communications specialist operating wholesale, SMB, and enterprise brands. Vonex acquired part of MNF Group's direct business in 2021, and MNF's Symbio wholesale division remains both a partner and a comparable voice-services peer.

Broad incumbents

• TPG Telecom: One of Australia's largest telcos operating consumer, business, and wholesale brands including Vodafone, TPG, and iiNet. Overlaps with Vonex across NBN, mobile, and business voice, but at substantially greater scale and broader portfolio.
• Telstra: Australia's largest telecommunications incumbent providing fixed, mobile, and enterprise services including cloud voice and SIP trunking. Competes with Vonex across nearly all product lines but with vastly greater scale, network ownership, and enterprise reach.
• Optus (Singtel): Major Australian telco subsidiary of Singtel providing mobile, NBN, business fibre, and unified communications. Direct incumbent competitor in business connectivity and UCaaS, also supplies wholesale NBN services to Vonex via Optus Wholesale.

Emerging players

• RingCentral: Global cloud UCaaS provider expanding into Australia, competing for the same hosted PBX and Microsoft Teams integration workloads. Comparable in offering cloud phone systems to SMB and mid-market customers, though at much larger global scale.

Market position

Strengths3 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/vonexaustralia
• YouTubeyoutube.com/@vonexau
• Facebookfacebook.com/vonexau
• LinkedInlinkedin.com/company/vonex-pty-ltd
• Instagraminstagram.com/vonexau

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vonex