What ReceptionHQ does

ReceptionHQ is a Phoenix-headquartered virtual receptionist and phone answering service provider founded in 2007 as the US subsidiary of Australian company OfficeHQ (founded 2003). The company delivers 24/7 live call answering to more than 25,000 US businesses using a distributed human-staffed model: US-based receptionists located in Arizona, Florida, North Carolina, and Missouri handle calls during core business hours (5am-7pm MST, 7 days a week), while an Australian team provides overnight coverage, with calls answered in an average of 15 seconds. Bilingual English/Spanish answering is included at no additional cost across all accounts during core hours.

The product suite is structured as four core subscription tiers—MessageExpress ($25/month entry-level message-taking), ReceptionistPlus ($35-$39/month with call transfers and FAQ answering), MyAssistant ($49/month adding CRM lead input, order-taking, and payment processing), and MyDiary ($49/month for appointment scheduling)—plus a pay-per-call usage-based option and add-on modules including overflow handling, after-hours coverage, outbound calling, virtual addresses, virtual phone numbers, IVR, and voicemail-to-email. The platform integrates with Clio, Keap, Calendly, Acuity Scheduling, Cliniko, Gentu, Power Diary, Square, and other CRM, calendar, and practice management systems. In 2025, ReceptionHQ launched a Hybrid AI Phone Answering service using conversational AI with human escalation, and redesigned its Client Portal for real-time call visibility across devices.

ReceptionHQ operates a direct-to-consumer B2B go-to-market with self-serve online signup, a 7-day free trial (no credit card required), inside sales support at (866) 913-3533, and a reseller/affiliate program. The customer base is distributed across 13 industry verticals including legal, healthcare, real estate, financial services, contractors, retail, tourism, and small business. The company is privately held with no disclosed external funding; ownership rests with parent company OfficeHQ. Headcount is 101-250 employees, consistent with the operations-intensive nature of the service.

Name

ReceptionHQ

Legal name

ReceptionHQ LLC

Website

https://receptionhq.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

ReceptionHQ is a Phoenix-based virtual receptionist service delivering 24/7 live call answering to 25,000+ US small businesses and solo operators across 13 industry verticals, operating since 2007 as the US arm of Australian parent OfficeHQ.

Ownership category

akta.pro rank

Product category

Virtual Receptionist & Call Answering Services

NAICS

Telephone Answering Services (561421), Telephone Call Centers (56142)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Front Desk & Reception Services (BPABAEAA), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• Virtual receptionist services
• Live call answering
• Phone answering service
• AI phone answering
• Appointment scheduling service

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Subscription Plans - MessageExpress: Entry-level message-taking service starting at $25/month. Includes personalized greeting and message delivery via email/SMS. Pay-per-call option available for flexible billing.
2. Subscription Plans - ReceptionistPlus: Full virtual reception service with call transfers starting at $35/month. Includes custom greetings, message-taking, call transfers, and FAQ answering. Options include 15 included calls per month ($39) or pay-per-call billing.
3. Subscription Plans - MyAssistant: Advanced virtual assistant service from $49/month. Includes all ReceptionistPlus features plus CRM input, order-taking, and payment processing capabilities.
4. Subscription Plans - MyDiary: Appointment scheduling service from $49/month. Includes all MyAssistant features plus appointment booking and diary management using client's preferred calendar software.
5. Pay-Per-Call Option: Flexible pay-per-call billing model allowing businesses to pay only for calls answered, rather than monthly subscription. Appeals to businesses with fluctuating call volumes.
6. Additional Services Revenue: Revenue from additional services including virtual address (business presence expansion), phone numbers (local or toll-free), and after-hours coverage surcharges.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels11 records

Core offering

ReceptionHQ provides 24/7 live virtual receptionist and call answering services to US businesses, with US-based receptionists answering calls in the client's business name, taking messages, transferring calls, scheduling appointments, and capturing leads. Core subscription products include MessageExpress (message-taking from $25/month), ReceptionistPlus (full virtual receptionist with call transfers from $35/month), MyAssistant (CRM input, order-taking, payment processing from $49/month), and MyDiary (appointment scheduling from $49/month). A Hybrid AI Phone Answering service was launched in 2025, combining conversational AI with seamless human escalation.

Product overview

ReceptionHQ is a virtual receptionist and phone answering service platform offering a tiered suite of live call answering products ranging from basic message-taking to full virtual assistant capabilities. The core product family consists of MessageExpress (entry-level message-taking from $25/month), ReceptionistPlus (full virtual receptionist with call transfers from $35/month, and the basis for the free trial), MyAssistant (enhanced service adding CRM integration and payment processing from $49/month), and MyDiary (appointment scheduling on top of MyAssistant from $49/month). The platform was expanded in 2025 with a Hybrid AI Phone Answering service that combines conversational AI with human escalation. Add-on modules cover bilingual answering, after-hours coverage, overflow handling, outbound calling, virtual addresses, virtual phone numbers, IVR, voicemail-to-email, and call diversion. A client portal provides real-time call management, and all services are available across 13 industry verticals including legal, healthcare, real estate, and financial services. The platform operates on a month-to-month, no lock-in contract model with both per-call and per-minute pricing flexibility.

Differentiator

Problem solved

Functional benefit

Products and services

• MessageExpress Entry-level pay-per-call message-taking service where receptionists answer calls in the client's business name, capture up to three key details, and deliver messages via email or SMS. Available from $25/month, targeted at US small businesses and solo operators needing basic call capture without call transfers.
• ReceptionistPlus Full-featured virtual receptionist service with custom greetings, message-taking, call transfers to any contact, and FAQ answering about the client's business. Available from $35/month (PAYG) or $39/month (15 included calls), it is the basis for the 7-day free trial and the company's flagship product.
• MyAssistant Enhanced virtual receptionist service from $49/month that includes all ReceptionistPlus features plus CRM lead input, online form submission, order-taking, and payment processing capabilities for businesses needing deeper transactional support.
• MyDiary Appointment scheduling service from $49/month built on MyAssistant, adding diary management, appointment booking, rescheduling, and cancellation handling directly within the client's preferred calendar or practice management software (Calendly, Acuity, Cliniko, Gentu, Power Diary, etc.).
• Hybrid AI Phone Answering AI-powered phone answering service using conversational AI for natural caller interaction, with seamless escalation to live receptionists for complex or sensitive calls. Combines AI efficiency with human expertise for after-hours and overflow handling.
• Pay-Per-Call Answering Flexible per-call pricing option allowing businesses to pay only for calls actually answered, rather than a fixed monthly subscription. Suited to businesses with fluctuating call volumes.
• After-Hours Answering Live call answering outside standard business hours, including evenings, weekends, and US federal holidays, with 24/7 availability included on all plans via US and Australian teams.
• Overflow Call Answering Coverage for calls when the client's in-house receptionist or staff is unavailable, busy on another line, or during peak volume periods.
• Bilingual Answering English and Spanish bilingual call answering during core business hours (5am–7pm MST, 7 days a week) provided by US-based bilingual receptionists at no additional cost.
• Temporary or Short-Term Answering Flexible short-term call answering coverage for hours, days, weeks, or months, including vacation relief and seasonal demand periods.
• Outbound Calling Outbound calling service where receptionists make calls on behalf of the client for follow-ups, appointment reminders, and other outbound communications.
• Call Center Services Inbound and outbound call center services for businesses requiring high-volume or high-complexity call handling, including scripted question flows and custom solutions.
• Virtual Address Virtual business address service allowing businesses to establish a professional physical presence in a city location without the overhead of a physical office.
• Local or Toll-Free Numbers Virtual inbound business phone numbers, including local numbers for specific geographic areas and toll-free numbers for national presence.
• IVR Services Interactive Voice Response (IVR) system providing automated call routing and menu options for callers before reaching a live receptionist.
• Voicemail-To-Email Voicemail messages automatically converted and delivered to the client via email for convenience and timely review.
• Call Diversion Services Service to divert or redirect incoming business calls to ReceptionHQ's reception team based on configured rules such as time of day or line occupancy.

Quantifiable outcome

• 80% of callers won't leave a voicemail and will call competitor instead - virtual answering captures these missed opportunities
• +4 more outcomes

Named customers14 records

Segments13 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability5 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core.

• Acuity SchedulingcoreTechnology or IntegrationIntegration with Acuity Scheduling for appointment booking capabilities. Receptionists can book, reschedule, and cancel appointments directly into client's scheduling calendar.
• CalendlycoreTechnology or IntegrationIntegration with Calendly for appointment scheduling. Enables receptionists to manage appointments using client's Calendly calendar.
• CliocoreTechnology or IntegrationIntegration with Clio legal practice management software. Allows lead capture and case information input for law firm clients.
• KeapcoreTechnology or IntegrationIntegration with Keap CRM for lead capture and customer management. Receptionists can input leads directly into client's CRM system.
• ClinikocoreTechnology or IntegrationIntegration with Cliniko practice management software for healthcare providers. Enables appointment scheduling and patient management.
• GentucoreTechnology or IntegrationIntegration with Gentu practice management software for medical and healthcare practices.
• Power DiarycoreTechnology or IntegrationIntegration with Power Diary appointment scheduling and practice management for health practitioners.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• Bland AI: Bland AI provides AI voice agents that handle inbound and outbound calls autonomously for businesses, including call routing and FAQ handling. Emerging AI-native disruptor that could compete with ReceptionHQ's AI-augmented hybrid service at lower price points.
• OpenPhone: OpenPhone is an AI-augmented business phone system with virtual numbers, AI call summaries, and shared inboxes targeting SMBs. Emerging competitor/adjacent solution that could substitute for full receptionist services among tech-savvy customers.

Direct peers

• PATLive: PATLive provides US-based live virtual receptionist and answering services for small businesses with custom call handling and message taking. Direct competitor focused on the same SMB answering-service category with similar pricing tier structure.
• Smith.ai: Smith.ai provides AI-augmented virtual receptionist services with live North American agents for SMBs, law firms, and sales teams. Direct competitor combining AI and human call handling, serving overlapping verticals (legal, sales, home services).
• VoiceNation: VoiceNation is a US-based 24/7 live answering service providing virtual receptionist, order taking, and appointment scheduling for SMBs. Direct competitor offering comparable service tiers and US-based call handling.
• Ruby Receptionists: Ruby is a leading US virtual receptionist and answering service for SMBs and professional services firms, offering 24/7 live call answering, message taking, and chat services. Direct competitor with very similar target customers, pricing tier structure, and product offering.
• AnswerConnect: AnswerConnect is a US-based live answering service and virtual receptionist provider serving SMBs across legal, healthcare, real estate, and home services. Direct competitor with comparable 24/7 service model and vertical specialization.
• Abby Connect: Abby Connect is a US-based virtual receptionist and call answering service specializing in legal, real estate, and SMB clients. Direct competitor with live answering, appointment scheduling, and bilingual support closely paralleling ReceptionHQ's offering.
• Nexa Receptionists: Nexa (formerly Nexa Receptionists) provides virtual receptionist and live answering services for SMBs across multiple US verticals with 24/7 coverage. Direct competitor with similar product positioning and target customer base.

Broad incumbents

• Telus International: Telus International is a large global BPO and customer experience provider offering call center and answering services to enterprise clients. Broad incumbent with overlapping capabilities but serving larger customers rather than SMB virtual-receptionist niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ReceptionHQ_US
• YouTubeyoutube.com/@ReceptionHQ_US
• Facebookfacebook.com/ReceptionhqUS
• LinkedInlinkedin.com/company/receptionhq
• Instagraminstagram.com/receptionhq_us

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ReceptionHQ