Riva
Riva is a private enterprise SaaS company that synchronizes CRM systems (Salesforce, Dynamics 365) with email, calendars, and contacts in real time via a server-to-server, no-data-storage architecture. It serves 60+ Fortune 500 companies, 30+ top U.S. banks, and regulated industries including financial services, life sciences, and higher education.
- Company typePrivate
- Founded2008
- HeadquartersEdmonton, Canada
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Riva does
Riva International, Inc. is a private enterprise SaaS company headquartered in Edmonton, Alberta that operates a Revenue Data Operations platform synchronizing CRM systems (primarily Salesforce and Microsoft Dynamics 365) with email (Outlook and Gmail), calendars, contacts, and meeting tools in real time. Founded in 2008, the company serves more than 60 Fortune 500 organizations, 30+ of the top 100 U.S. banks, and 4 of Canada's Big Five banks, with 300,000+ end users across deployments and a single largest deployment exceeding 65,000 users. Its core differentiator is a server-to-server, pass-through architecture that does not store customer content, which allows it to operate inside highly regulated environments where browser plug-ins are typically rejected by information security teams.
The product portfolio is organized into three suites on a shared platform. Activity Capture (Calendar Sync, Contact Management, Email Capture, Insight Side Panel, Meeting Intelligence) handles automatic capture and routing of client interactions into CRM records. Sales Engagement (Bookings, Email Bursts, Email Templates, Sales Cadences) covers scheduling and outbound workflows from within the inbox. Platform capabilities (Artificial Intelligence, Cloud deployment, Integrations, Security and Compliance) provide the underlying infrastructure, including native integrations with Microsoft 365, Google Workspace, Salesforce FSC, Life Sciences Cloud, Education Cloud, Veeva, and IQVIA OCE, and a multi-deployment cloud model spanning multi-tenant, dedicated, and on-premises.
Riva generates revenue through annual enterprise SaaS subscriptions priced by user count and deployment type on a quote-based model, distributed through a 100% direct field-sales motion with no channel partners. Its primary vertical is financial services (banks, insurance, wealth management, capital markets), with secondary presence in life sciences (pharmaceutical and medical device), professional services, and higher education. The company is founder-controlled (Co-Founder Aldo Zanoni serves as Executive Chairman; Michèle Dagneault is President and CFO), employs 101-250 people across 20+ countries in a fully remote model, and has been SOC 2 Type II certified continuously since 2019.
Riva firmographics
Firmographics- Name
- Riva
- Legal name
- Riva International, Inc.
- Website
- https://rivaengine.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Riva is a private enterprise SaaS company that synchronizes CRM systems (Salesforce, Dynamics 365) with email, calendars, and contacts in real time via a server-to-server, no-data-storage architecture. It serves 60+ Fortune 500 companies, 30+ top U.S. banks, and regulated industries including financial services, life sciences, and higher education.
- Ownership category
- akta.pro rank
Riva industry classification
Industry- Product category
- CRM Data Integration & Revenue Intelligence Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
- akta.pro secondary industry
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
Keywords
Where Riva is headquartered
LocationHeadquarters
- HQ city
- Edmonton
- HQ country
- Canada
- HQ region
- North America
Offices3 records
Markets served
Riva business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations, Others
Revenue model
- Subscription SaaS Licensing: Enterprise SaaS platform with subscription-based licensing. The platform offers multiple deployment options (multi-tenant cloud, dedicated cloud, client cloud/on-premises) and is priced based on user count and deployment type. Revenue is recurring as customers pay for ongoing platform access and support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with customizable deployment options |
Distribution channels2 records
Marketing channels10 records
Riva product offering
Product offeringCore offering
Riva sells an enterprise SaaS revenue data operations platform that automatically captures client emails, meetings, calendars, and contacts from Microsoft 365 and Google Workspace and synchronizes them bi-directionally with CRM systems such as Salesforce and Microsoft Dynamics 365. The platform includes AI-powered meeting intelligence (transcript summarization, action items, CRM-ready notes), an Insight Side Panel embedded in Outlook, smart Bookings scheduling, sales engagement (Email Bursts, Templates, Cadences), and Connected Agents that surface AI capabilities inside the inbox. Deployment options include multi-tenant cloud, dedicated cloud, and on-premises (client cloud), with SOC 2 Type II certified server-to-server architecture built for regulated industries.
Product overview
Riva is a unified platform-plus-modules architecture for revenue data operations. The core Riva Platform captures client interactions across emails, meetings, and calendars, enriching CRM systems with automatic synchronization. The Activity Capture suite includes Calendar Sync, Contact Management, Email Capture, Insight Side Panel, and Meeting Intelligence modules. The Sales Engagement suite includes Bookings, Email Bursts, Email Templates, and Sales Cadences. Supporting capabilities include Artificial Intelligence (Connected Agents, Email Recommendation, Voice Note Summary, Contact Discovery), Cloud deployment options, and Security/Compliance features. Together, these products enable enterprises to eliminate manual data entry, improve CRM accuracy, and bring AI-powered insights directly into daily workflows.
Differentiator
Problem solved
Functional benefit
Products and services
- Riva Platform Central revenue data operations engine that captures client interactions across emails, meetings, and calendars and synchronizes them bi-directionally with CRM systems such as Salesforce and Microsoft Dynamics 365. Includes Activity Capture, Sales Engagement, Cloud deployment options, Integrations, and Security/Compliance modules, sold to enterprise customers as a subscription platform.
- Meeting Intelligence AI-powered solution that creates meeting summaries, action items, follow-ups, and CRM-ready notes from approved Microsoft Teams and Zoom transcripts, with privacy and governance controls designed for regulated industries. Designed to convert client conversations into structured CRM-ready data and relationship intelligence.
Quantifiable outcome
- 352% ROI over 3 years for composite enterprise customer
- +9 more outcomes
Companies that use Riva
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles4 records
Riva technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability9 records
Feature7 records
Riva partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core infrastructure, core platform, secondary platform and flagship.
- AWS (Amazon Web Services)core infrastructureRiva's cloud infrastructure is hosted on AWS across U.S., Canada, EU, and Asia Pacific regions. AWS provides the underlying compute, storage, and security infrastructure for Riva's multi-tenant and dedicated cloud deployment options.
- Salesforcecore platformRiva maintains native integrations with Salesforce products including Financial Services Cloud, Life Sciences Cloud, Education Cloud, and Salesforce Advisor Link. Riva was named a key partner in the Salesforce FSC launch. Deep bi-directional sync with Salesforce objects and custom fields.
- Microsoft 365 / Exchangecore platformRiva integrates with Microsoft Outlook, Exchange (on-premises and online), Microsoft 365, and Teams for meeting capture. Supports calendar sync, email capture, and contact management across Microsoft environments.
- Google Workspacesecondary platformRiva supports Google Gmail and Google Calendar integration for customers using Google Workspace alongside CRM systems.
- Microsoft Dynamics 365secondary platformRiva integrates with Microsoft Dynamics 365 for customers who use Dynamics as their CRM platform, enabling email and calendar sync similar to Salesforce integration.
- Salesforce Financial Services Cloud Launch PartnerflagshipRiva was named a key partner in the Salesforce Financial Services Cloud (FSC) launch, indicating a strategic partnership for co-development and go-to-market alignment in the financial services vertical.
Scale indicators14 records
Recent moves7 records
Expansion highlights6 records
Riva competitors and assessment
Company assessmentDirect peers
- Salesforce Inbox / Activity Capture: Salesforce's native email-to-CRM sync and sales engagement offering within the Salesforce Sales Cloud suite. Riva competes head-to-head by offering deeper Outlook/Gmail integration, broader support for regulated industries, and a server-to-server architecture that handles compliance requirements Salesforce's native tools do not fully address.
- Gong: Revenue intelligence platform that captures sales calls, emails, and meetings to surface deal insights and forecast accuracy. Riva overlaps with Gong's meeting intelligence capabilities but differentiates with CRM-agnostic sync (Salesforce and Dynamics) and deep regulated-industry compliance, while Gong is broader on conversational analytics.
- Chorus.ai (ZoomInfo): Meeting and conversation intelligence platform acquired by ZoomInfo that captures and analyzes sales meetings. Competes with Riva's Meeting Intelligence module for AI-generated summaries, action items, and CRM-ready data, though Riva emphasizes regulated-industry compliance and CRM-agnostic support.
- Outreach: Enterprise sales engagement platform with email sequences, cadences, and meeting scheduling. Riva's Sales Engagement suite (Bookings, Email Bursts, Sales Cadences) competes directly with Outreach, but Riva's tighter Outlook-side panel integration and regulated-industry focus differentiate it for financial services and life sciences buyers.
- Salesloft: Sales engagement and revenue workflow platform offering cadence management, email tracking, and conversation intelligence. Overlaps with Riva's sales engagement and meeting intelligence modules, particularly for enterprise RevOps teams, though Salesloft positions more around cadence orchestration while Riva emphasizes sync fidelity and compliance.
Broad incumbents
- HubSpot Sales Hub: All-in-one CRM and sales engagement platform with built-in email tracking, meeting scheduling, and AI-assisted features. As a broad incumbent, HubSpot competes with Riva for SMB and mid-market deals but lacks the enterprise-grade compliance posture and Dynamics/Salesforce-agnostic sync that Riva provides to regulated customers.
- Microsoft Dynamics 365 Sales: Microsoft's enterprise CRM with native Outlook and Microsoft 365 integration, including Copilot for Sales AI features. Competes with Riva for Dynamics customers and represents a platform risk, but Riva differentiates with bi-directional sync, server-to-server security, and broader cross-CRM support.
Emerging players
- Apollo.io: Sales intelligence and engagement platform combining prospecting, email sequencing, and CRM enrichment. As a fast-growing challenger, Apollo overlaps with Riva's email capture and sales cadence modules for mid-market customers but does not yet match Riva's regulated-industry compliance depth.
- Yesware: Email tracking, templating, and sales engagement tool that integrates with Outlook/Gmail and Salesforce. Competes with parts of Riva's email capture and engagement suite for individual contributors and small teams, but lacks the enterprise-scale, compliance, and AI meeting intelligence Riva offers.
- Fireflies.ai: AI meeting assistant that records, transcribes, and summarizes meetings across Zoom, Teams, and Google Meet, with CRM sync. Directly comparable to Riva's Meeting Intelligence module for AI-generated meeting summaries, but Fireflies is positioned for broad horizontal adoption while Riva emphasizes regulated-industry controls.
Market position
Strengths5 records
Weaknesses1 record
Competitive moat6 records
Key risks3 records
Key highlights7 records
Customer concentration
Riva social profiles
Digital presenceRiva compliance and trust
Trust signalCompliance12 records
Riva financial estimates
Financial estimateRevenue estimate
Valuation estimate
Riva leadership team
Management profileNumber of profiles
Profiles8 records
Riva funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Riva M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Riva
What does Riva do?
Riva sells an enterprise SaaS revenue data operations platform that automatically captures client emails, meetings, calendars, and contacts from Microsoft 365 and Google Workspace and synchronizes them bi-directionally with CRM systems such as Salesforce and Microsoft Dynamics 365. The platform includes AI-powered meeting intelligence (transcript summarization, action items, CRM-ready notes), an Insight Side Panel embedded in Outlook, smart Bookings scheduling, sales engagement (Email Bursts, Templates, Cadences), and Connected Agents that surface AI capabilities inside the inbox. Deployment options include multi-tenant cloud, dedicated cloud, and on-premises (client cloud), with SOC 2 Type II certified server-to-server architecture built for regulated industries.
Is Riva a public or private company?
Riva is a private company. It is classified as family owned and is currently operating.
When was Riva founded?
Riva was founded in 2008. It employs 101 to 250 people.
Where is Riva based?
Riva is headquartered in Edmonton, Canada, in the North America region.
How does Riva make money?
One revenue line is on record: subscription SaaS Licensing.
Who are Riva's main competitors?
Direct peers on record are Salesforce Inbox / Activity Capture, Gong, Chorus.ai (ZoomInfo), Outreach and Salesloft. Broad incumbents are HubSpot Sales Hub and Microsoft Dynamics 365 Sales. Emerging players are Apollo.io, Yesware and Fireflies.ai.
Does Riva have an API?
No public API is recorded for Riva.
What industry is Riva in?
Riva's product category is CRM Data Integration & Revenue Intelligence Software. Its primary akta.pro industry code is HDAEAHAG, iBPMS (Intelligent BPM Suites) & Process Automation Suites, with a secondary code of HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 513210 and its SIC code is 7372.