Cigo Tracker
Cigo Tracker is a cloud-based delivery management platform that helps mid-market and enterprise fleet operators automate AI-driven route optimization, real-time tracking, dispatching, driver compliance, customer communication, and on-delivery payments.
- Company typePrivate
- Founded2016
- HeadquartersMontréal, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Cigo Tracker does
Cigo Tracker is a cloud-based delivery operations platform serving mid-market and enterprise companies that operate their own fleets for last-mile delivery. The company automates dispatching, multi-stop route planning, real-time GPS tracking, customer communication, proof of delivery, and payment collection through a unified software layer. Its customer base spans 1,000+ brands globally, with anchor enterprise references in furniture retail (Jysk, The Brick, Leon's, Bruce Furniture, Matelas Bonheur), airport services (Panther Trax operating across 13 U.S. airports), and pharmacy logistics (Texas Healthcare Pharmacy). Vertical go-to-market depth covers retail, furniture, appliances, mattress, 3PL, hardware/construction, automotive, food & beverage, meal prep, and medical/pharmacy.
The platform architecture consists of core routing and tracking products (Optimized Routing, Delivery Tracking, Last Mile Management, Logistics Optimization) augmented by a modular add-on suite including Capacity Management, Fleet Route Management, Break Management, Customer Engagement, 2-Way SMS, Cigo Bridge (business caller ID), Cigo Pay (on-delivery payments), Foresight AI (natural-language operational queries), Availability Times, and the Homebound return-to-depot prediction feature. The platform exposes a REST API with JavaScript SDK and webhook support, integrates natively with QuickBooks, Salesforce, PayPal, WooCommerce, Amazon Pay, Google Sheets, Mailchimp, and WordPress, and is accessible via iOS and Android driver applications. SOC 2 Type II certification supports enterprise procurement requirements.
Cigo Tracker monetizes primarily through SaaS subscriptions on a quote-based annual pricing model, supplemented by transaction fees from Cigo Pay. The go-to-market motion combines product-led growth (14-day free trial, no credit card required, self-serve onboarding) with enterprise field sales (dedicated sales team, demo booking, toll-free contact). The Partner Network program, launched in 2026, extends distribution through integrators and consultants. The company is privately held with no disclosed institutional funding, operates offices in Montréal (headquarters), Atlanta (US regional), and London (UK), and is led by CEO Tarek Souheil.
Cigo Tracker firmographics
Firmographics- Name
- Cigo Tracker
- Legal name
- Cigo Tracker Inc.
- Website
- https://cigotracker.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cigo Tracker is a cloud-based delivery management platform that helps mid-market and enterprise fleet operators automate AI-driven route optimization, real-time tracking, dispatching, driver compliance, customer communication, and on-delivery payments.
- Ownership category
- akta.pro rank
Where Cigo Tracker is headquartered
LocationHeadquarters
- HQ city
- Montréal
- HQ country
- Canada
- HQ region
- North America
Offices3 records
Markets served
Cigo Tracker business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: Core delivery management platform sold as subscription-based software. Pricing appears quote-based for enterprise tiers with free trial available. Revenue derived from recurring platform fees based on fleet size or usage volume.
- Cigo Pay Payment Processing: Payment collection feature enabling customers to pay on delivery. The platform processes payments and may earn transaction fees or a take rate on payments processed.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free Trial - 14 days |
| Subscription | Annual | Enterprise - Custom Pricing |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels8 records
Cigo Tracker product offering
Product offeringCore offering
Cigo Tracker is a cloud-based delivery operations platform that helps mid-market and enterprise companies automate dispatching, AI-driven multi-stop route optimization, real-time GPS fleet tracking, customer communication (2-way SMS, live tracking links, auto review requests), proof of delivery, and on-delivery payment collection. The platform is sold primarily as a SaaS subscription with a 14-day free trial and quote-based enterprise pricing, and is used by over 1,000 brands across retail, furniture, 3PL, food and beverage, medical, and other delivery-intensive verticals.
Product overview
Cigo Tracker is a unified delivery operations platform that helps mid-market and enterprise companies automate dispatching, fleet tracking, customer communication, and proof of delivery. The platform operates on a modular architecture consisting of core routing and tracking products (Optimized Routing, Delivery Tracking, Last Mile Management, Logistics Optimization) augmented by specialized add-on modules (Capacity Management, Fleet Route Management, Break Management, Customer Engagement, 2-Way Customer SMS, Cigo Bridge, Cigo Pay, Foresight AI, Availability Times, Homebound). The platform also exposes a REST API and Mobile Driver Application for extensibility. Cigo's platform is currently trusted by over 1,000 brands globally and processes time windows, driver availability, traffic behavior, vehicle capacity, and fuel considerations to create efficient routes. The platform integrates with leading ERP, CRM, eCommerce, payment, and marketing tools, and offers a Partner Network program for system integrators and consultants.
Differentiator
Problem solved
Functional benefit
Brands
- Foresight AI: AI-powered feature that allows operations leaders to query their delivery network using plain language to identify inefficiencies such as over-running routes, underutilized capacity, and high failed delivery rates.
- Cigo Pay
- Cigo Bridge
Products and services
- Optimized Routing AI-driven multi-stop route planning that uses real-time data, traffic insights, and delivery priorities to find the most efficient routes for faster deliveries, reduced costs, and improved customer satisfaction; targets mid-market and enterprise delivery operators.
- Delivery Tracking Real-time tracking and live status updates for every recipient, providing customer-facing visibility into delivery progress with live ETAs and proof of delivery notifications.
- Last Mile Management Comprehensive management of the final delivery phase ensuring packages are delivered swiftly and efficiently with real-time updates and route optimization.
- Logistics Optimization End-to-end supply chain cost streamlining that helps reduce operational costs through route optimization and improved driver efficiency.
- Capacity Management Automates capacity planning to maximize vehicle load and resource utilization, reducing manual adjustments and improving operational efficiency.
- Fleet Route Management Real-time oversight and control for entire fleet operations, enabling dispatchers to monitor vehicles, track every stop, and manage exceptions.
- Break Management Automates driver break scheduling by dynamically incorporating breaks into route planning while maintaining Hours-of-Service regulatory compliance.
- Customer Engagement Direct automated communication tools enabling personalized updates and proactive notifications to keep customers informed throughout the delivery process.
- 2-Way Customer SMS Real-time two-way SMS delivery updates allowing customers to communicate with drivers and receive instant notifications about delivery status.
- Cigo Bridge Business caller ID and call recording feature for drivers, enabling professional communication and accountability in delivery operations.
- Cigo Pay Payment collection solution enabling customers to pay upon delivery seamlessly, supporting tips and various payment methods.
- Foresight AI AI-powered analytics feature that allows operations leaders to query their delivery network using plain language to identify inefficiencies such as over-running routes, underutilized capacity, and high failed delivery rates.
- Availability Times Multiple delivery windows per job feature allowing businesses to offer customers flexible scheduling options for deliveries.
- Homebound AI-powered feature providing real-time intelligence on driver return-to-depot patterns, leveraging analytics to predict return times, driver availability, and capacity needs for secondary load preparation and labor optimization.
- REST API Public API enabling developers to build custom integrations and automate workflows with the Cigo Tracker platform through REST endpoints and webhook support.
- Mobile Driver Application Driver application with offline and online access to essential delivery information, route optimization, and customer details, improving delivery reliability and efficiency.
Quantifiable outcome
- Route optimization can reduce distance by 33% (example: 142 km to 94 km on 8-stop route)
- +8 more outcomes
Companies that use Cigo Tracker
Customer profileNamed customers7 records
Segments10 records
Ideal customer profiles2 records
Cigo Tracker technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability5 records
Feature10 records
Cigo Tracker partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Partner Network (Integrators, Consultants, Technology Partners)coreFormal Partner Network program designed to empower integrators, consultants, and technology partners with tools to deploy last-mile solutions for their clients. Provides partners with access to Cigo's delivery platform including advanced route optimization, real-time tracking, automated dispatching, and customer engagement tools. Aims to extend market reach through collaborative ecosystem.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
Cigo Tracker competitors and assessment
Company assessmentDirect peers
- Onfleet: Last-mile delivery management SaaS providing route optimization, dispatch, driver tracking, and customer notifications to mid-market and enterprise retailers, 3PLs, and restaurants — directly overlapping with Cigo Tracker's core routing and customer-engagement feature set.
- Routific: Route optimization SaaS focused on small and mid-market delivery fleets with AI-driven planning and driver apps — directly comparable to Cigo's SMB and mid-market offering.
- DispatchTrack: Last-mile delivery experience and route optimization platform for large retailers and home goods/furniture — closely comparable to Cigo Tracker's furniture and big-and-bulky retail customer base.
- OptimoRoute: Cloud-based route optimization and fleet management SaaS serving delivery, field service, and distribution businesses — a direct functional competitor in multi-stop AI routing and dispatch.
- Tookan: Delivery management SaaS offering automated dispatch, route optimization, real-time tracking, and customer notifications — directly comparable across the SMB and mid-market delivery software category.
- Locus: AI-driven logistics optimization platform providing route planning, dispatch, and tracking for enterprises and 3PLs — directly competitive in AI-native delivery optimization.
- Bringg: Delivery orchestration platform for enterprises and 3PLs with route optimization, real-time tracking, and customer engagement — competing with Cigo in the enterprise and 3PL segment.
Broad incumbents
- Shippo: Shipping and delivery platform combining label purchasing, tracking, and route planning — adjacent functionality to Cigo with overlapping SMB delivery software buyers.
- Descartes Systems Group: Large logistics technology provider with last-mile routing and delivery solutions serving global enterprises and 3PLs — a broad incumbent with overlapping last-mile functionality.
- WorkWave Route Manager: WorkWave's broader field-service and fleet suite includes route optimization for pest control, field service, and delivery — overlapping capability sold as part of a wider operational software portfolio.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Cigo Tracker social profiles
Digital presenceCigo Tracker compliance and trust
Trust signalCompliance1 record
Cigo Tracker financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cigo Tracker leadership team
Management profileNumber of profiles
Profiles2 records
Cigo Tracker funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cigo Tracker M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cigo Tracker
What does Cigo Tracker do?
Cigo Tracker is a cloud-based delivery operations platform that helps mid-market and enterprise companies automate dispatching, AI-driven multi-stop route optimization, real-time GPS fleet tracking, customer communication (2-way SMS, live tracking links, auto review requests), proof of delivery, and on-delivery payment collection. The platform is sold primarily as a SaaS subscription with a 14-day free trial and quote-based enterprise pricing, and is used by over 1,000 brands across retail, furniture, 3PL, food and beverage, medical, and other delivery-intensive verticals.
Is Cigo Tracker a public or private company?
Cigo Tracker is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cigo Tracker founded?
Cigo Tracker was founded in 2016. It employs 11 to 50 people.
Where is Cigo Tracker based?
Cigo Tracker is headquartered in Montréal, Canada, in the North America region.
How does Cigo Tracker make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are cigo Pay Payment Processing.
Who are Cigo Tracker's main competitors?
Direct peers on record are Onfleet, Routific, DispatchTrack, OptimoRoute, Tookan, Locus and Bringg. Broad incumbents are Shippo, Descartes Systems Group and WorkWave Route Manager.
Does Cigo Tracker have an API?
Yes. Cigo Tracker offers a REST API with webhook support. The API enables developers to integrate with the Cigo platform for custom builds. Available endpoints include order.status.updated (fires when delivery status changes) and delivery.completed (triggered on proof of delivery capture, includes photo and signature data). Developers can use JavaScript SDK with require('@cigo/tracker-sdk') to connect, passing apiKey and webhook URL configuration. Developer documentation is at app.cigotracker.com/api.