Mango Telecom
Mango Telecom (MANGO OFFICE) is a Russian cloud-based business communications provider offering virtual PBX, omnichannel contact center, call tracking, AI-driven speech analytics, voice robots, and chat-bots. It serves 50,000+ business customers and 630,000+ daily users exclusively within the Russian Federation through tiered subscriptions and enterprise direct sales.
- Company typePrivate
- Founded2000
- HeadquartersMoscow, Russia
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Mango Telecom does
Mango Telecom, operating under the brand MANGO OFFICE (legal entity ООО Манго Телеком), is a Russian cloud-based business communications provider founded in 2000 and headquartered in Moscow. The company serves exclusively the Russian Federation market with a unified communications-as-a-service stack built on VoIP/IP-telephony, including a cloud Virtual PBX (Виртуальная АТС), an Omnichannel Contact Center consolidating 10+ communication channels (voice, chat, video, messengers, social) in a single interface, a Call Tracking and marketing analytics suite, and the Mango Talker corporate messenger. The platform is extended by AI capabilities — Speech Analytics (Речевая аналитика), Voice Robots (Голосовые роботы), Chat-bots, automated Quality Management, and end-to-end ROMI analytics — and is integrated with 300+ business systems (Bitrix24, amoCRM, retailCRM, 1C:Medical, BPMSoft, Creatio, YCLIENTS, Megaplan, EnvyBox, LDAP), with 15+ ready-made industry solutions covering HR, healthcare, real estate, e-commerce, hospitality, automotive, sales, and support. Reported scale metrics include 50,000+ active business customers, 630,000+ daily users, 99.97% uptime SLA, and 24/7 support; the company is ISO 27001 certified and listed in the Russian Unified Software Registry.
MANGO OFFICE monetizes primarily through recurring monthly subscriptions tiered from ₽1,600/month Basic Virtual PBX (3 users) to ₽30,400/month Call Tracking Papaya, with quote-based "Corporation" tiers for unlimited users/numbers and large contact centers, plus ancillary hardware sales (SIP phones, headsets, gateways). GTM is hybrid: a self-serve online channel with 14-day free demo for SMBs, an enterprise direct sales motion with dedicated customization teams, and a partner referral program offering up to 25% commission, supported by content marketing, Russian-language social presence (VK, Telegram, YouTube, MAX), and industry event participation. The company holds a leadership position in Russian UCaaS, having been named CNews UC Market Leader in 2024 and 2026, TMT Consulting Cloud Contact Center revenue leader in 2025, and the leader of the Virtual PBX and IP telephony rating consecutively from 2021 through 2024.
Mango Telecom is privately held with no disclosed venture or private equity backing beyond Intel Capital's $10M investment in 2014, and the company executed a strategic acquisition of Calltouch in September 2020 to extend its marketing analytics stack. CEO Denis Golovanov was awarded the Forbes Club "Business Leaders — Breakthrough of the Year" recognition in 2026, coinciding with reported Q1 2026 regional growth of 36.2% revenue, 46.7% Contact Center sales, and 183% demand growth for voice robots and chatbots in the Volga region.
Mango Telecom firmographics
Firmographics- Name
- Mango Telecom
- Legal name
- ООО Манго Телеком
- Website
- https://mango.ru
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Mango Telecom (MANGO OFFICE) is a Russian cloud-based business communications provider offering virtual PBX, omnichannel contact center, call tracking, AI-driven speech analytics, voice robots, and chat-bots. It serves 50,000+ business customers and 630,000+ daily users exclusively within the Russian Federation through tiered subscriptions and enterprise direct sales.
- Ownership category
- akta.pro rank
Mango Telecom industry classification
Industry- Product category
- Cloud Unified Communications
- NAICS
- Software Publishers (51321), Telemarketing Bureaus and Other Contact Centers (561422), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Radiotelephone Communications (4812)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- General Customer Service & Contact Center Operations (BPAAAAAA), Data Analytics & Business Intelligence Services (BPAHALAC), Marketing Database & Contact Data Providers (B2B/B2C Lists) (BPAFAKAF)
Keywords
Where Mango Telecom is headquartered
LocationHeadquarters
- HQ city
- Moscow
- HQ country
- Russia
- HQ region
- Europe
Offices1 record
Markets served
Mango Telecom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- Virtual PBX Subscription: Monthly subscription-based pricing with tiered plans (Basic, Extended, Maximum, Corporation) offering different user counts, phone numbers, and feature sets. Recurring monthly revenue model.
- Omnichannel Contact Center Subscription: Tiered monthly subscription for contact center solution with plans (Start, Optimum, Pro, Corporation) differentiated by workspace seats and features.
- Call Tracking Subscription: Monthly subscription plans (Lime, Mango, Papaya) with included budget for number displays, tracking capabilities, and analytics depth.
- Equipment Sales: Sale of SIP phones, webcams, professional headsets, network equipment, video phones, wireless SIP phones, VoIP gateways, 4G modems, mobile phones, and accessories.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic - 1,600 ₽/month for 3 users |
| Subscription | Monthly | Extended - 3,000 ₽/month |
| Subscription | Monthly | Maximum - 4,200 ₽/month |
| Subscription | Monthly | Corporation - Price on request |
| Subscription | Monthly | Contact Center Start - 7,800 ₽/month for 3 seats |
| Subscription | Monthly | Contact Center Optimum - 10,200 ₽/month |
| Subscription | Monthly | Contact Center Pro - 13,400 ₽/month |
| Subscription | Monthly | Contact Center Corporation - Price on request |
| Subscription | Monthly | Call Tracking Lime - 5,200 ₽/month |
| Subscription | Monthly | Call Tracking Mango - 8,100 ₽/month |
| Subscription | Monthly | Call Tracking Papaya - 30,400 ₽/month |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Mango Telecom product offering
Product offeringCore offering
MANGO OFFICE (Mango Telecom) sells cloud-based business communications software to Russian companies, centered on a Virtual PBX (Virtual ATS) and an Omnichannel Contact Center, supplemented by AI modules such as Speech Analytics, Voice Robots, and Chat-bots. It also offers Call Tracking with multichannel/ROMI analytics, the Mango Talker corporate messenger, and related IP-telephony services. The platform serves more than 50,000 business customers and over 630,000 daily users across SMB, mid-market and enterprise segments in Russia.
Product overview
MANGO OFFICE is a unified cloud-based business communications platform comprising a core Virtual PBX (Виртуальная АТС) and an Omnichannel Contact Center (Контакт-центр), supplemented by AI-powered analytics and automation modules including Speech Analytics (Речевая аналитика), Voice Robots (Голосовые роботы), and Chat-bots. The platform also includes marketing technology products: Call Tracking (Коллтрекинг) with multichannel and end-to-end analytics, Competitor Analysis, and the corporate messenger Mango Talker. These products work together as an integrated UC (Unified Communications) ecosystem covering telephony, contact center operations, AI-driven customer interactions, and marketing ROI measurement.
Differentiator
Problem solved
Functional benefit
Brands
- Mango Talker: Corporate messenger with integration to business telephony, chat, and video calls functionality.
- Mango Mobile
Products and services
- Virtual PBX MANGO OFFICE (Виртуальная АТС) Cloud-based business telephony platform providing call routing, IVR menus, call recording, number management, distribution algorithms, and integration with CRM/business systems. Sold to Russian businesses on tiered monthly subscriptions (Basic, Extended, Maximum, Corporation).
- Omnichannel Contact Center (Омниканальный контакт-центр)
Quantifiable outcome
- 99.97% uptime reliability
- +3 more outcomes
Companies that use Mango Telecom
Customer profileNamed customers16 records
Segments9 records
Ideal customer profiles3 records
Mango Telecom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability8 records
Feature6 records
Mango Telecom partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- YCLIENTScoreTechnology partnership with b seam integration enabling barbershops and beauty salons to digitize all customer communications, improving average check and conversion rates.
- Битрикс24 (Bitrix24)coreCRM integration enabling call routing, automatic call logging, and deal management synchronization with Bitrix24 CRM platform.
- amoCRMcoreReady-made CRM integration for call tracking, automatic client data enrichment, and sales pipeline management.
- retailCRMcoreRetail CRM integration for e-commerce businesses enabling call tracking and customer communication management.
- 1С:Медицина (1C:Medical)coreMedical information system integration for healthcare facilities enabling data exchange between contact center and medical records.
- BPMSoftcoreLow-code platform integration for business process automation with telephony capabilities.
- CreatiocoreCRM platform integration for sales automation and call management.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Mango Telecom competitors and assessment
Company assessmentDirect peers
- Telfin: Russian cloud telephony and virtual PBX provider serving SMBs and mid-market. Directly comparable in product (virtual PBX, IP-telephony) and geography (exclusively Russia).
- Zadarma: International cloud VoIP and virtual PBX provider with Russian origins. Comparable core technology (cloud PBX, IP-telephony, integrations) with overlapping SMB and mid-market target segments.
- Sipuni: Russian cloud telephony and CRM-integrated virtual PBX focused on SMBs. Competes head-to-head with MANGO OFFICE on virtual PBX and CRM integrations (Bitrix24, amoCRM).
Regional players
- MTT (Merlion Telecom): Major Russian telecom operator offering business communications, virtual PBX, and contact center services. Same Russian market focus with overlapping products including cloud telephony and intelligent call routing.
Broad incumbents
- Beeline Business (VEON): Enterprise arm of major Russian telecom incumbent providing cloud PBX, UC, and contact center as part of a broader connectivity bundle. Larger portfolio with overlapping UCaaS/CCaaS capabilities.
- RingCentral: Global UCaaS/CCaaS leader offering cloud PBX, omnichannel contact center, and AI-driven analytics. Comparable platform architecture and product suite even though RingCentral largely withdrew from Russia post-2022.
- 8x8: Global cloud UCaaS and CCaaS vendor with hosted telephony, omnichannel contact center, and speech analytics — direct functional overlap with MANGO OFFICE's core stack.
- Five9: Pure-play cloud contact center provider with strong AI/speech analytics capabilities. Overlaps with MANGO OFFICE's Omnichannel Contact Center, Voice Robots, and Speech Analytics modules.
- Genesys: Global cloud contact center and customer experience platform. Comparable in omnichannel routing, AI-driven automation, and analytics — competing for enterprise-grade Russian accounts.
- Avaya: Legacy UC and contact center vendor transitioning to cloud. Directly comparable on hosted telephony, contact center, and integration-heavy platform play, though broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Mango Telecom social profiles
Digital presenceMango Telecom compliance and trust
Trust signalCompliance2 records
Mango Telecom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mango Telecom leadership team
Management profileNumber of profiles
Profiles4 records
Mango Telecom funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mango Telecom M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mango Telecom
What does Mango Telecom do?
MANGO OFFICE (Mango Telecom) sells cloud-based business communications software to Russian companies, centered on a Virtual PBX (Virtual ATS) and an Omnichannel Contact Center, supplemented by AI modules such as Speech Analytics, Voice Robots, and Chat-bots. It also offers Call Tracking with multichannel/ROMI analytics, the Mango Talker corporate messenger, and related IP-telephony services. The platform serves more than 50,000 business customers and over 630,000 daily users across SMB, mid-market and enterprise segments in Russia.
Is Mango Telecom a public or private company?
Mango Telecom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Mango Telecom founded?
Mango Telecom was founded in 2000. It employs 251 to 500 people.
Where is Mango Telecom based?
Mango Telecom is headquartered in Moscow, Russia, in the Europe region.
How does Mango Telecom make money?
Four revenue lines are on record. Virtual PBX Subscription is the primary driver. The others are omnichannel Contact Center Subscription, call Tracking Subscription and equipment Sales.
Who are Mango Telecom's main competitors?
Direct peers on record are Telfin, Zadarma and Sipuni. MTT (Merlion Telecom) is listed as a regional player. Broad incumbents are Beeline Business (VEON), RingCentral, 8x8, Five9, Genesys and Avaya.
Does Mango Telecom have an API?
Yes. MANGO OFFICE provides an API for integration with business systems. The Professional plan includes Open API access. The platform offers API constructor functionality for custom integrations. Documentation is available at /products/integraciya/docs/. The platform supports webhooks for integrations as well. Developer documentation is at www.mango-office.ru/products/integraciya/docs.
What industry is Mango Telecom in?
Mango Telecom's product category is Cloud Unified Communications. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of BPAAAAAA, General Customer Service & Contact Center Operations. Its NAICS code is 51321 and its SIC code is 4812.