Citus Health

Name

Citus Health

Legal name

CitusHealth Inc.

Website

https://citushealth.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Post-acute care patient engagement software

NAICS

Home Health Care Services (621610), Nursing and Residential Care Facilities (623), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)

akta.pro primary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Remote Adherence Monitoring & Smart Dispenser Services (HSABALAI), Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored) (HLALACAK)

Keywords

• Patient engagement software
• Post-acute care technology
• Care team collaboration
• Home infusion software
• Telehealth platform

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: Subscription-based digital health collaboration platform providing healthcare providers access to messaging, forms, scheduling, documents, education center, and video session capabilities. Functions as standalone solution or integrated into pharmacy dispensing systems, EHR, or billing systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

CitusHealth sells a HIPAA-compliant digital health collaboration platform that gives home-based and post-acute care providers a single, app-less solution for real-time secure messaging, video sessions, digital forms, scheduling, electronic signatures, and patient education. The platform integrates with pharmacy dispensing systems, EHRs via FHIR API, and billing systems, and is sold to home infusion, specialty pharmacy, home health, hospice and palliative care, and ambulatory infusion providers primarily through multi-year SaaS subscriptions.

Product overview

CitusHealth offers a single unified digital health collaboration platform for home-based and post-acute care providers, built around a core platform with five integrated modules: Message Center (real-time secure messaging and video chat), Forms Center (customizable digital forms and remote assessments), Scheduling Center (visit coordination and telehealth scheduling), Documents Center (app-less electronic signature capture and digital document workflows), and Education Center (on-demand patient and caregiver educational resources). The platform is app-less, requiring no download, and functions standalone or integrated with pharmacy dispensing systems, EHR, or billing systems. Solution-specific variants are offered for five care verticals: Home Infusion, Ambulatory Infusion, Specialty Infusion and Pharmacy, Home Health, and Hospice and Palliative Care. A white-label version called MHALink powered by CitusHealth is also available in partnership with MHA.

Differentiator

Problem solved

Functional benefit

Brands

• MHALink: A branded platform powered by CitusHealth for specialty pharmacy patient engagement and digital workflows.

Products and services

• CitusHealth Platform A comprehensive HIPAA-compliant digital health collaboration platform for home-based and post-acute care providers, offering secure messaging, video chat, digital forms, scheduling, document management, and patient education in a unified app-less (no-download) system. Functions standalone or integrated with pharmacy dispensing systems, EHRs, or billing systems.
• Home Infusion Solution Vertical solution tailored for home infusion providers, addressing schedule coordination, centralized nursing documentation, therapy adherence, supply management, and real-time patient and caregiver communication within the CitusHealth platform.
• Ambulatory Infusion Solution Vertical solution for ambulatory infusion centers and suites, helping collect patient data faster and accelerate speed to therapy while supporting patient and physician loyalty.
• Specialty Infusion and Pharmacy Solution Vertical solution for specialty infusion and pharmacy providers, designed to improve patient and physician loyalty and increase referrals through efficient refill workflows, care team collaboration, and integration with pharmacy dispensing systems.
• Home Health Solution Vertical solution for home health agencies, enabling secure real-time care team messaging, EHR integration via FHIR API, HIPAA-compliant video sessions, customizable digital forms and assessments, and broadcast messaging.
• Hospice and Palliative Care Solution Vertical solution for hospice and palliative care organizations, providing secure care team messaging, multi-lingual family communication, bereavement resources, telehealth visits, EHR integration, and educational outreach for end-of-life care coordination.
• MHALink powered by CitusHealth White-label variant of the CitusHealth platform delivered in partnership with MHA (Mental Health Association), offering the same digital patient engagement, secure messaging, digital workflows, and outcomes tracking capabilities under the MHALink brand for MHA member organizations.

Quantifiable outcome

• 1-2 hours saved per pharmacist per day on follow-up phone calls
• +3 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature10 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• NHIA (National Home Infusion Association)coreStrategic or Co-development PartnerPartnership with the National Home Infusion Association (NHIA), the leading industry association for home infusion providers. Amerita engagement specifically cited NHIA as a compelling reason for partnering with CitusHealth. The partnership positions CitusHealth as a preferred technology solution provider for NHIA members.
• DreamitminorStrategic or Co-development PartnerHealthcare technology accelerator and venture firm that has partnered with CitusHealth, providing access to innovation networks and potentially investment or go-to-market support.
• New Jersey Innovation Institute (NJII)minorStrategic or Co-development PartnerNew Jersey Innovation Institute (NJII) partnered with CitusHealth, hosting the Healthcare Innovation Showcase where CitusHealth won the Top Prize Patient Engagement Challenge in 2018.
• Digital HealthminorStrategic or Co-development PartnerDigital Health partnership or accelerator program collaboration providing ecosystem connections and industry recognition.
• WellSkycoreTechnology or IntegrationWellSky is a leading health and community care technology company. Partnership enables interoperability and integration between WellSky's care management platforms and CitusHealth's patient engagement solutions.
• MHA (Mental Health Association)coreOEM/ Whitelabel/ Licensing PartnerMHA partnership produces MHALink, a white-labeled or co-branded version of the CitusHealth platform specifically tailored for mental health association members and their patient populations.
• Homecare HomebasecoreTechnology or IntegrationIntegration partnership announced December 2020 for seamless information exchange between Homecare Homebase EMR platform and CitusHealth Virtual Patient Care Platform, reducing documentation burden for home-based care providers.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Luma Health: Luma Health offers a patient engagement platform covering scheduling, messaging, telehealth, and forms for ambulatory providers and health systems. Comparable in the digital engagement workflow stack, though broader in scope and less specialized in home-based/post-acute care.
• Caregility: Caregility provides virtual care and clinical collaboration tools focused on inpatient and post-acute settings, including telehealth carts and software for hospitals, SNFs, and home-based programs. Comparable as a virtual patient care platform serving the post-acute continuum.
• Health Recovery Solutions (HRS): HRS provides remote patient monitoring and telehealth kits for post-acute and chronic care populations, including home health and specialty pharmacy-adjacent use cases. Directly comparable to CitusHealth in targeting home-based care with device-enabled patient engagement.
• CipherHealth: CipherHealth offers a patient engagement and care coordination platform with messaging, rounding, and post-discharge outreach tools used by health systems and post-acute providers. Comparable to CitusHealth as a B2B digital engagement vendor for care teams and patients, though more hospital-centric.
• Vivify Health: Vivify Health offers remote patient monitoring and virtual care workflows for chronic disease and post-acute populations. Similar SaaS-based engagement model for home-based care providers, with comparable workflows around messaging, forms, and education.
• Relatient: Relatient provides patient scheduling, messaging, and engagement SaaS for healthcare providers across ambulatory and acute settings. Comparable in offering messaging/forms/scheduling workflows though typically more focused on ambulatory and provider-office contexts than post-acute home care.

Broad incumbents

• Homecare Homebase: Homecare Homebase is a leading EMR for home-based care providers (home health, hospice, palliative). Direct integration partner of CitusHealth and the dominant workflow system for the segments CitusHealth serves; could potentially bundle engagement features.
• PointClickCare: PointClickCare is a major EHR and care coordination platform for skilled nursing facilities, senior living, and home health. Comparable as a digital care platform serving post-acute and senior care populations where CitusHealth also operates (e.g., Facilities vertical).
• WellSky: WellSky is a large healthcare technology vendor serving home health, hospice, blood centers, and post-acute providers with care management and analytics software. Comparable as a post-acute technology provider and a current integration partner of CitusHealth, representing both a channel and a potential competitive incumbent.

Emerging players

• Playback Health: Playback Health provides HIPAA-compliant clinical communication and asynchronous video messaging for care teams. Comparable as a digital collaboration tool for clinicians with partial overlap on messaging and care team workflows in post-acute settings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks2 records

Key highlights6 records

Customer concentration

• Xx.com/CitusNow
• LinkedInlinkedin.com/company/citushealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds3 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citus Health