Berkshire Receptionists
- Company typePrivate
- Founded1943
- HeadquartersPompano Beach, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
Berkshire Receptionists firmographics
Firmographics- Name
- Berkshire Receptionists
- Legal name
- Berkshire USA, LLC
- Website
- https://berkshirereceptionists.com
- Company type
- Private
- Founded year
- 1943
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Berkshire Receptionists industry classification
Industry- Product category
- Virtual Receptionist Services
- NAICS
- Telephone Answering Services (561421), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Miscellaneous Business Services (7380)
- akta.pro primary industry
- Front Desk & Reception Services (BPABAEAA)
Keywords
Where Berkshire Receptionists is headquartered
LocationHeadquarters
- HQ city
- Pompano Beach
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Berkshire Receptionists business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Virtual Receptionist Service - Subscription Plans: Monthly subscription plans with included minutes and per-minute overage charges. Plans range from Starter ($40/month, pay-as-you-go) to Enterprise ($850/month, 500 minutes included). Additional minutes charged at $1.69-$1.89 per minute depending on plan tier. Annual billing available with up to 10% savings.
- Live Chat Service - Subscription Plans: Separate chat service with tiered pricing: Starter $40/month (0 chats), Small Business $145/month (30 chats), Pro $245/month (50 chats), Enterprise $400/month (100 chats). Additional chats $5 each. Annual plans available with discounts.
- Additional Services Revenue: Add-on services including Follow Me Number ($15), Call Recording ($8.95), Appointment Setting ($50), and custom integrations ($50) provide incremental revenue from existing customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Starter Plan - Pay-as-you-go virtual receptionist service |
| Subscription | Monthly | Small Business Plan - 100 minutes included monthly |
| Subscription | Monthly | Pro Plan - Most Popular - 200 minutes with best value |
| Subscription | Monthly | Enterprise Plan - Comprehensive solution with 500 minutes |
| Subscription | Monthly | Live Chat Starter - Entry-level chat support |
| Subscription | Monthly | Live Chat Small Business - 30 chats included |
| Subscription | Monthly | Live Chat Pro - 50 chats included |
| Subscription | Monthly | Live Chat Enterprise - 100 chats with appointment scheduling |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Berkshire Receptionists product offering
Product offeringCore offering
Berkshire Receptionists provides 24/7 live virtual receptionist services that answer inbound calls, transfer calls during business hours, take messages, capture and qualify leads, and schedule appointments on behalf of client businesses. The company also offers live website chat support and dedicated lead intake services, with bilingual English/Spanish receptionists and 5,000+ integrations to CRMs, calendars, and payment gateways. Services are sold on monthly subscription plans tailored to call volume and industry-specific requirements across Legal, Healthcare, Finance, Real Estate, Home Services, and Funeral Home sectors.
Product overview
Berkshire Receptionists offers a unified virtual receptionist service platform with three core products: Virtual Receptionist (24/7 phone answering with live call transfer and message taking), Live Chat (24/7 website chat support), and Lead Intake (lead capture and qualification). The portfolio includes industry-specific solutions across Legal, Finance, Healthcare, Real Estate, Home Services, and Funeral Homes sectors. All services are supported by 5000+ integrations with CRM, calendar, payment, and business tools. Pricing is structured in four tiers (Starter at $40/month through Enterprise at $850/month) with add-on features including Spam Blocker, Payment IVR, Appointment Scheduling, and Bilingual Receptionist support. The company operates as a Berkshire USA, LLC company, founded in 1943, serving 1000+ clients with 80+ years of industry experience.
Differentiator
Problem solved
Functional benefit
Products and services
- Virtual Receptionist 24/7 live virtual receptionist service that answers inbound calls, transfers calls during business hours, takes messages and relays them via email/SMS, qualifies leads, and schedules appointments. Receptionists receive industry-specific training so callers experience a seamless extension of the client's office. Available with bilingual English/Spanish coverage and integrated with 5,000+ business applications.
- Live Chat
Quantifiable outcome
- 88% of people prefer speaking to a live receptionist over a phone menu (cited from Clutch research)
- +6 more outcomes
Companies that use Berkshire Receptionists
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles7 records
Berkshire Receptionists technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration71 records
Feature6 records
Berkshire Receptionists partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core.
- HubSpotcoreIntegration partnership enabling receptionists to connect with HubSpot CRM for lead capture, appointment scheduling, and contact management. Used for meeting scheduling and sales outreach.
- SalesforcecoreCRM integration partnership allowing virtual receptionists to access Salesforce customer data and log interactions, enabling seamless lead management and customer records.
- StripecorePayment gateway integration enabling Payment IVR solution for secure phone-based payment collection through the virtual receptionist service.
- CliocoreLegal practice management software integration for law firm clients, enabling appointment scheduling, case management, and client communication.
- Google CalendarcoreCalendar integration for appointment scheduling and calendar management across all service tiers.
- Microsoft TeamscoreBusiness communication platform integration for team collaboration and communication.
- SlackcoreTeam communication and notification integration for real-time message relay and team collaboration.
- ZapiercoreWorkflow automation integration enabling connections between Berkshire Receptionists and thousands of business applications.
- CalendlycoreAppointment scheduling integration for calendar management and meeting coordination.
- Athena HealthcoreHealthcare technology integration for medical practice clients, enabling patient scheduling and health record integration.
- LawPaycoreLegal payment processing integration for law firm clients to collect payments securely via phone.
- ServiceTitancoreField service management software integration for home services industry clients.
- PayPalcorePayment gateway integration for Payment IVR solution enabling secure phone-based payment collection.
- Authorize.netcorePayment gateway integration for merchant payment processing through virtual receptionist service.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Berkshire Receptionists competitors and assessment
Company assessmentDirect peers
- AnswerConnect: AnswerConnect provides 24/7 virtual receptionist and live chat services for SMBs globally, with vertical specializations similar to Berkshire's. Direct competitor in the same product category with comparable pricing and target customers.
- VoiceNation: VoiceNation offers live answering and virtual receptionist services for SMEs, with strong overlap in customer base (legal, medical, home services). Direct competitor with similar pricing model and US-based operations.
- PATLive: PATLive provides 24/7 live answering services for SMBs with industry-specific focus, similar to Berkshire's vertical strategy. Established direct competitor with comparable pricing tiers and US-based receptionists.
- Smith.ai: Smith.ai offers virtual receptionist and AI-assisted chat services, serving law firms, healthcare, and B2B SaaS with a hybrid human+AI model. Strong direct peer, with overlapping verticals (legal, healthcare) and competitive pricing tiers.
- Abby Connect: Abby Connect offers live virtual receptionist and chat services with US-based receptionists, specializing in legal, medical, and small business verticals. Direct peer with comparable business model and customer base.
- MAP Communications: MAP Communications provides 24/7 live answering services, order entry, and lead capture for SMBs across verticals including legal, healthcare, and home services. Direct peer with comparable B2B offering and tiered pricing.
- Ruby Receptionists: Ruby is the largest direct competitor in the virtual receptionist space, offering 24/7 live answering, chat, and lead qualification services to SMBs across legal, healthcare, and professional services — directly comparable to Berkshire's core offering and pricing model.
- ReceptionHQ: ReceptionHQ (a USANCA brand) provides virtual receptionist and answering services for SMBs globally with Pay-As-You-Go pricing. Direct competitor with similar pricing structure and customer profile.
- Ansafone Contact Centers: Ansafone provides 24/7 inbound call center, answering, and customer service outsourcing for SMBs and mid-market. Direct peer with overlapping verticals and broader call center capabilities.
Broad incumbents
- TTEC Holdings: TTEC is a large publicly-traded BPO specializing in customer experience and call center outsourcing. While serving enterprise clients at far greater scale, it overlaps with Berkshire's call handling capabilities as part of a much broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Berkshire Receptionists social profiles
Digital presenceBerkshire Receptionists financial estimates
Financial estimateRevenue estimate
Valuation estimate
Berkshire Receptionists leadership team
Management profileNumber of profiles
Profiles1 record
Berkshire Receptionists funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Berkshire Receptionists M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Berkshire Receptionists
What does Berkshire Receptionists do?
Berkshire Receptionists provides 24/7 live virtual receptionist services that answer inbound calls, transfer calls during business hours, take messages, capture and qualify leads, and schedule appointments on behalf of client businesses. The company also offers live website chat support and dedicated lead intake services, with bilingual English/Spanish receptionists and 5,000+ integrations to CRMs, calendars, and payment gateways. Services are sold on monthly subscription plans tailored to call volume and industry-specific requirements across Legal, Healthcare, Finance, Real Estate, Home Services, and Funeral Home sectors.
Is Berkshire Receptionists a public or private company?
Berkshire Receptionists is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Berkshire Receptionists founded?
Berkshire Receptionists was founded in 1943. It employs 101 to 250 people.
Where is Berkshire Receptionists based?
Berkshire Receptionists is headquartered in Pompano Beach, United States, in the North America region.
How does Berkshire Receptionists make money?
Three revenue lines are on record. Virtual Receptionist Service - Subscription Plans are the primary driver. The others are live Chat Service - Subscription Plans and additional Services Revenue.
Who are Berkshire Receptionists's main competitors?
Direct peers on record are AnswerConnect, VoiceNation, PATLive, Smith.ai, Abby Connect, MAP Communications, Ruby Receptionists, ReceptionHQ and Ansafone Contact Centers. TTEC Holdings is listed as a broad incumbent.
Does Berkshire Receptionists have an API?
No public API is recorded for Berkshire Receptionists.
What industry is Berkshire Receptionists in?
Berkshire Receptionists's product category is Virtual Receptionist Services. Its primary akta.pro industry code is BPABAEAA, Front Desk & Reception Services. Its NAICS code is 561421 and its SIC code is 7380.