Medrics
Medrics is a private U.S. health technology company that provides a modular, white-label Digital Front Door and patient experience platform for hospitals, health systems, and VA/government healthcare organizations, connecting patient-facing channels to backend EMR, CRM, and operational systems across 85+ deployments in 5 countries.
- Company typePrivate
- Founded2018
- HeadquartersKey Biscayne, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Medrics does
Medrics is a privately held U.S. health technology company founded in 2018 and headquartered in Key Biscayne, Florida. It sells a modular, white-label Digital Front Door and patient experience platform to hospitals, health systems, VA and government healthcare organizations, and patient experience / IT / digital transformation teams. The platform connects patient-facing channels (mobile app, PWA, and portal) to backend hospital systems and orchestrates the full patient journey from pre-visit scheduling through post-discharge follow-up. As of the latest data, Medrics reports 85+ hospital deployments across 3 regions (North America, GCC/Middle East, Europe) and 5 countries, supported by a network of regional implementation partners.
The platform is built around a Workflow Engine that uses time-based, location-based (geofencing/GPS, BLE indoor positioning), appointment-status, queue, and system-event triggers to automate journey steps. An Integration Layer connects 14+ system categories — including Epic, Cerner/Oracle Health, Salesforce, ServiceNow, Zendesk, Jira Service Management, SAP, queue management, pharmacy, lab, payment gateways, insurance, SSO/identity, telehealth, homecare, and PACS — into a single patient-facing experience. Additional modules cover E-Check-in and Queue Management, Appointment Management, Patient Engagement/Communication, Indoor Wayfinding with voice-guided blue-dot navigation, and PROMs & Surveys with service recovery routing. An AI Assistant (including a VA-specific VAly assistant) provides conversational text and voice guidance for navigation, services, results, and next steps, explicitly scope-bounded to non-clinical use.
Medrics operates a subscription-based, modular revenue model with no publicly disclosed pricing. Customers can adopt a full white-label platform, embed individual modules inside existing hospital apps, or start with a single priority use case and expand over time into a super-app architecture. The company is compliant with HIPAA and GDPR, is pursuing FedRAMP authorization for U.S. federal workloads, and supports SSO/SAML. Customer outcomes cited include 20–35% no-show reduction, 30–40% check-in time savings, and 20–40% admin call reduction, though these vary by deployment scope and integration depth.
Medrics firmographics
Firmographics- Name
- Medrics
- Legal name
- Medrics
- Website
- https://medrics.net
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Medrics is a private U.S. health technology company that provides a modular, white-label Digital Front Door and patient experience platform for hospitals, health systems, and VA/government healthcare organizations, connecting patient-facing channels to backend EMR, CRM, and operational systems across 85+ deployments in 5 countries.
- Ownership category
- akta.pro rank
Medrics industry classification
Industry- Product category
- Healthcare Patient Experience Software
- NAICS
- All Other Outpatient Care Centers (621498)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
Keywords
Where Medrics is headquartered
LocationHeadquarters
- HQ city
- Key Biscayne
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Medrics business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform/Module Subscription: Hospitals adopt Medrics as a full white-label platform or through selected modular services. The platform is sold as a modular subscription, with organizations able to start with one module (e.g., appointments, check-in, wayfinding, PROMs) and expand over time. Adoption paths include full branded platform launch, service-based access inside existing hospital apps, or deploy by priority use case.
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
Medrics product offering
Product offeringCore offering
Medrics sells a modular Digital Front Door and patient experience platform that operates as an integration-ready experience layer above hospital backend systems. Hospitals and government healthcare organizations can adopt the full white-label branded platform (mobile app, PWA, patient portal) or consume individual modules — Workflow Engine, Integration Layer, AI Assistant, Indoor Wayfinding, PROMs & Surveys, E-Check-in & Queue Management, Appointment Management, Patient Engagement & Communication, and a VA/Government module — either as standalone services or embedded inside existing hospital applications.
Product overview
Medrics is a modular Digital Front Door and patient experience platform that operates as a platform-plus-modules architecture. The core offering consists of the Digital Front Door platform, which connects patient-facing channels (mobile app, PWA, portal) to backend hospital systems. Around this core, Medrics offers individual modules including: Workflow Engine (for time/location/system-triggered automation), Integration Layer (EMR/CRM/ERP connectivity), AI Assistant (conversational guidance), PROMs & Surveys (outcome and experience measurement), Indoor Wayfinding (navigation with 2D/3D maps and blue-dot positioning), E-Check-in & Queue Management (digital arrival workflows), Patient Engagement & Communication (push/SMS/in-app/email), Appointment Management (booking, reminders, rescheduling), and VA/Government Healthcare (specialized government-sector deployment). Hospitals can adopt the full white-label platform, embed individual modules inside existing apps, or expand progressively into a super app architecture.
Differentiator
Problem solved
Functional benefit
Brands
- VAly: VA-focused AI assistant concept that helps Veterans find services, resources, and next steps within the VA/Government healthcare platform.
Products and services
- Digital Front Door Branded digital access point that connects scheduling, check-in, navigation, results, communication, and follow-up across the entire patient journey from pre-appointment through post-discharge, sold to hospitals and government healthcare organizations.
- Workflow Engine Standalone module that automates patient journey actions using time-based, location-based, status-based, and system-event triggers (reminders, geofencing, arrival detection, queue updates, discharge, PROMs); coordinates next-best actions across the journey for hospitals.
- Integration Layer Standalone integration module that connects EMR (Epic, Cerner, Oracle Health), CRM (Salesforce), ERP (SAP), queue management, pharmacy, lab, payment gateways, insurance, SSO/identity, telehealth, homecare, PACS, and existing hospital apps into one orchestrated patient-facing journey.
- AI Assistant Conversational AI guidance service that helps patients find services, understand next steps, book appointments, retrieve results, and navigate facilities via text and voice interactions; scope-bounded to access, navigation, resources, and journey guidance.
- PROMs & Surveys Module that captures patient-reported outcome measures, satisfaction feedback, and NPS ratings automatically at clinically relevant moments (e.g., discharge baseline, day 7, day 30, day 90, day 180) and routes low scores into service recovery workflows.
- Indoor Wayfinding Outdoor-to-indoor navigation module combining 2D/3D digital maps, BLE/Wi-Fi-based blue-dot indoor positioning, voice-guided wayfinding, POI search, parking save/return-to-car, and location-triggered workflows (arrival detection, near-clinic check-in prompts) for large hospital campuses.
- Patient Portal & Mobile App White-label mobile app, progressive web app (PWA), and patient portal that delivers a branded digital experience across all patient-facing channels, with configurable branding, navigation, and services for hospitals.
- E-Check-in & Queue Management Module that enables digital check-in from patient devices, provides queue visibility and live wait-time estimates, triggers location-aware arrival workflows, and routes staff notifications into connected systems such as queue management and EMR.
- Patient Engagement & Communication Module that coordinates push notifications, SMS, in-app messaging, and email across the patient journey using workflow-aware automation triggered by timing, location, and visit events.
- Appointment Management Module that guides patients to the right specialty/doctor/facility, enables booking in a few clicks, provides smart appointment reminders with location-aware departure guidance, one-step rescheduling, smart waiting-list recovery, and late-patient notifications to reduce no-shows.
- Modular Services Adoption offering that allows hospitals to consume Medrics modules individually (wayfinding, check-in, reminders, PROMs, AI assistant) inside existing apps or as standalone services, expanding over time into a unified super app.
- VA / Government Healthcare Solution Specialized solution for VA and government healthcare organizations including indoor/outdoor wayfinding, travel claim workflows, appointment support, English/Spanish multilingual readiness, accessibility-first experience design, and the VAly AI assistant to help Veterans find services and resources.
Quantifiable outcome
- 20–35% no-show reduction
- +9 more outcomes
Companies that use Medrics
Customer profileSegments6 records
Ideal customer profiles6 records
Medrics technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration21 records
AI capability8 records
Feature10 records
Medrics partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and supporting.
- Amazon Web Services (AWS)coreAWS serves as a cloud infrastructure partner for Medrics' cloud-native platform, providing the scalable compute and storage foundation for the patient experience platform deployment across hospital environments.
- OraclecoreOracle integration partner — Medrics connects with Oracle Health (formerly Oracle Cerner) backend systems to pull patient and visit data into the orchestrated patient experience layer.
- Juniper NetworkssupportingJuniper Networks provides networking infrastructure that supports the connectivity layer for Medrics' platform, particularly relevant for indoor wayfinding and BLE/Wi-Fi-based location services in hospital campuses.
- Situm Indoor PositioningcoreSitum provides indoor positioning technology used by Medrics for BLE/Wi-Fi-based blue-dot navigation and real-time location services within hospital buildings and campuses.
- RhapsodysupportingRhapsody provides interoperability/healthcare integration technology that supports Medrics' HL7/FHIR-ready integration posture and standards-based connectivity with hospital backend systems.
- PointrcorePointr provides indoor wayfinding and location intelligence technology used within Medrics' navigation layer for outdoor-to-indoor wayfinding across large hospital campuses.
- Thundercat TechnologycoreRegional delivery and implementation partner supporting Medrics deployment, localization, and go-live success — primarily serving North American hospital and government healthcare markets.
- Red RivercoreRegional delivery and implementation partner supporting Medrics deployment across North American enterprise healthcare environments with focus on government and health-system accounts.
- DigitizasupportingRegional delivery partner supporting Medrics implementation and localization — extending Medrics' reach into European and adjacent markets with healthcare digital transformation expertise.
- Al-Takassusi General LimitedcoreRegional delivery partner supporting Medrics deployment across GCC/Middle East markets, with expertise in government healthcare and large-scale hospital patient experience environments.
- MobilysupportingRegional delivery partner in the Middle East supporting Medrics implementation, particularly for telecom-connected or mobile-integrated patient experience deployments.
- Minuteman Technology Services (MTS)coreRegional delivery and implementation partner supporting Medrics deployment across North American markets with focus on government and enterprise healthcare segments.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Medrics competitors and assessment
Company assessmentBroad incumbents
- R1 RCM: R1 RCM is a large incumbent providing patient access, scheduling, and revenue cycle solutions to health systems. Its patient access suite overlaps with Medrics' appointment management, check-in, and integration layer offerings.
- Experian Health: Experian Health provides patient access, identity, scheduling, and eligibility solutions to hospitals as part of a broader healthcare portfolio — comparable to Medrics' appointment, insurance verification, and digital front door capabilities but at much larger scale.
Direct peers
- GetWellNetwork: GetWellNetwork delivers interactive patient engagement, education, and experience solutions inside hospitals — directly comparable to Medrics' patient engagement, PROMs, and digital front door modules for inpatient and outpatient settings.
- SONIFI Health: SONIFI Health provides interactive patient engagement, wayfinding, and experience solutions for hospitals, closely matching Medrics' inpatient/outpatient engagement, PROMs, and indoor wayfinding offerings.
- pCare (Uniguest): pCare by Uniguest provides interactive patient care systems, digital whiteboards, and patient experience solutions for hospitals — directly comparable to Medrics' patient engagement, PROMs, and digital front door functionality.
- PatientTrak: PatientTrak offers patient flow, wayfinding, and satisfaction tracking solutions for hospitals, directly comparable to Medrics' queue management, indoor wayfinding, and PROMs modules.
- Luma Health: Luma Health offers a patient engagement platform with scheduling, reminders, intake, and broadcast messaging for provider groups and health systems, overlapping with Medrics' appointment, engagement, and digital front door modules.
- Kyruus: Kyruus offers provider search, scheduling, and care navigation for health systems. It overlaps directly with Medrics' appointment management, digital front door, and provider/facility search functionality for hospitals.
- Phreesia: Phreesia provides patient intake, check-in, and registration workflows for hospitals and health systems — directly competing with Medrics' E-Check-in, appointment management, and digital front door capabilities for the same enterprise buyer.
Emerging players
- Cedar: Cedar focuses on the patient financial experience (billing, payments, insurance), which overlaps with Medrics' payment and insurance verification modules while competing more narrowly on the financial layer of the patient journey.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Medrics social profiles
Digital presenceMedrics compliance and trust
Trust signalCompliance4 records
Medrics financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medrics leadership team
Management profileNumber of profiles
Profiles2 records
Medrics funding detail
Funding detailFunding overview
Funding rounds3 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medrics M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medrics
What does Medrics do?
Medrics sells a modular Digital Front Door and patient experience platform that operates as an integration-ready experience layer above hospital backend systems. Hospitals and government healthcare organizations can adopt the full white-label branded platform (mobile app, PWA, patient portal) or consume individual modules — Workflow Engine, Integration Layer, AI Assistant, Indoor Wayfinding, PROMs & Surveys, E-Check-in & Queue Management, Appointment Management, Patient Engagement & Communication, and a VA/Government module — either as standalone services or embedded inside existing hospital applications.
Is Medrics a public or private company?
Medrics is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Medrics founded?
Medrics was founded in 2018. It employs 11 to 50 people.
Where is Medrics based?
Medrics is headquartered in Key Biscayne, United States, in the North America region.
How does Medrics make money?
One revenue line is on record: platform/Module Subscription.
Who are Medrics's main competitors?
Broad incumbents on record are R1 RCM and Experian Health. Direct peers are GetWellNetwork, SONIFI Health, pCare (Uniguest), PatientTrak, Luma Health, Kyruus and Phreesia. Cedar is listed as an emerging player.
Does Medrics have an API?
No public API is recorded for Medrics.
What industry is Medrics in?
Medrics's product category is Healthcare Patient Experience Software. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms. Its NAICS code is 621498 and its SIC code is 8000.