ResDiary
ResDiary is a cloud-based restaurant reservation and table management SaaS platform serving 10,000+ hospitality venues globally, including restaurants, hotels, pubs, and cafes. It offers zero-commission online bookings, AI-powered tools (ResDiary Evo), and 70+ third-party integrations, operating as a subsidiary of The Access Group.
- Company typePrivate
- Founded2004
- HeadquartersGlasgow, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What ResDiary does
ResDiary (legally RestaurantDiary.com Limited) is a cloud-based restaurant reservation and table management SaaS platform serving hospitality venues globally. Founded in 2004 and headquartered in Glasgow, Scotland, the company powers online bookings, table optimization, guest relationship management, and yield management for restaurants, hotels, pubs, bars, cafes, and restaurant groups. Its core technology is a centralized diary with real-time synchronization across web widgets, mobile apps, and 70+ third-party integrations spanning EPOS, PMS, payment, marketing, and staff management systems.
The platform's flagship AI product, ResDiary Evo (launched October 2025), applies hospitality-trained AI to natural language queries, no-show risk detection, VIP recognition, and automated review responses. ResDiary monetizes entirely through recurring monthly subscription fees across four tiered plans (Express, Pro, Connect, Ultimate) differentiated by booking volume limits rather than features, with optional add-ons for pre-orders, SMS, and events. Critically, the platform charges zero commission on bookings regardless of channel, positioning against commission-based competitors.
ResDiary was acquired by The Access Group in July 2023 and operates as part of the Access Hospitality division. The company serves 10,000+ venues globally with presence in the UK, Ireland, Europe, APAC, North America, and Australia/New Zealand, distributed through a hybrid PLG self-serve motion for SMBs and field sales for enterprise groups. Notable enterprise customers include TGI Fridays, Turtle Bay, Marco Pierre White restaurants, Handpicked Hotels, Loungers, and Celtic Manor Resort.
ResDiary firmographics
Firmographics- Name
- ResDiary
- Legal name
- RestaurantDiary.com Limited
- Website
- https://resdiary.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- ResDiary is a cloud-based restaurant reservation and table management SaaS platform serving 10,000+ hospitality venues globally, including restaurants, hotels, pubs, and cafes. It offers zero-commission online bookings, AI-powered tools (ResDiary Evo), and 70+ third-party integrations, operating as a subsidiary of The Access Group.
- Ownership category
- akta.pro rank
ResDiary industry classification
Industry- Product category
- Restaurant Reservation and Table Management Software
- NAICS
- Traveler Accommodation (7211)
- SIC
- Hotels, Rooming Houses, Camps & Other Lodging Places (7000)
- akta.pro primary industry
- Restaurant Reservations & Dining Booking Platforms (BPAMAIAK)
- akta.pro secondary industries
- Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF), Reputation Management & Guest Feedback (THALACAK)
Keywords
Where ResDiary is headquartered
LocationHeadquarters
- HQ city
- Glasgow
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
ResDiary business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription Software Licenses: Monthly subscription fees for access to the ResDiary platform. Plans (Express, Pro, Connect, Ultimate) are differentiated by booking volume limits rather than feature sets, charging a straightforward monthly fee regardless of booking count generated.
- Commission-Free Booking Model: Unlike competitors, ResDiary charges zero commission on bookings made through any channel—website widget, social media, Reserve with Google, or DesignMyNight. Revenue is generated solely from subscription fees, not transaction take-rate.
- Add-on Features and Integrations: Optional add-ons available for specific functionality needs including Pre-orders, SMS notifications, Events management, and enhanced integrations, providing upsell opportunities beyond base subscription tiers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Flexible tiered plans based on booking volume |
Go-to-market motion4 records
Distribution channels7 records
Marketing channels10 records
ResDiary product offering
Product offeringCore offering
ResDiary is a cloud-based restaurant reservation and table management SaaS platform that enables hospitality venues (restaurants, hotels, pubs, bars, cafes, and multi-venue groups) to accept online bookings across multiple channels (website, social media, Reserve with Google, DesignMyNight) without paying commission. Its AI-powered ResDiary Evo layer adds hospitality-trained natural language querying, no-show risk detection, smart guest tagging/VIP recognition, automated review responses, and yield management to optimize covers and table turnover.
Product overview
ResDiary is a unified restaurant reservation and table management platform consisting of core product ResDiary (with AI-powered ResDiary Evo variant), mobile app ResDiary Plus for iPhone, multiple subscription tiers (Express, Pro, Connect, Ultimate), and integrated modules including Cross-Sell Widget, Vouchers, Standby List, and Booking Widgets. The platform connects to 70+ third-party EPoS, PMS, payment, marketing, and staff management integrations. DesignMyNight serves as the acquired diner-facing discovery and booking platform reaching millions of users. All plans offer commission-free bookings via the venue's own website, social media channels, Reserve with Google, and DesignMyNight.
Differentiator
Problem solved
Functional benefit
Products and services
- ResDiary Core cloud-based restaurant reservation and table management platform enabling venues to accept online bookings, manage walk-ins, optimize yield, run promotions, automate reminders, and process payments across website, social media, and Reserve with Google on a zero-commission basis. Powers 10,000+ hospitality venues worldwide.
- ResDiary Evo AI-powered layer built specifically for hospitality operators, featuring a natural language AI assistant, AI-driven guest tagging and VIP recognition, no-show risk detection, automated review responses with sentiment analysis, and role-based access controls with no external AI data sharing.
- ResDiary Plus for iPhone Mobile application for iPhone and iPad enabling venue managers to manage bookings, view service overviews, seat diners, handle multi-venue account switching, and complete close-outs on the move without requiring a computer.
- Cross-Sell Widget Widget for multi-venue operators and restaurant groups that allows diners to see and book availability across all brand locations when their preferred venue is fully booked, capturing bookings that would otherwise be lost to competitors.
- Vouchers by ResDiary Gift voucher system with dedicated reports, voucher code generation, on-the-fly selling, triggered email capabilities, individual team member notifications, and improved transactional customer emails.
- Standby List Automated waitlist feature allowing venues to capture bookings when fully booked, with capacity capped at 50% of allocated covers and automated email notifications when slots become available.
- Reserve with Google Integration
Quantifiable outcome
- Zero commission on bookings from website, social media, Google, and DesignMyNight
- +4 more outcomes
Companies that use ResDiary
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles3 records
ResDiary technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration52 records
AI capability5 records
Feature12 records
ResDiary partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core, flagship, major and supporting.
- GooglecoreResDiary is one of the partner booking platforms powering Google's AI Mode for restaurant reservations in the UK. Diners can input specific dining requests and receive tailored results with real-time availability, directing bookings through partner platforms including OpenTable, SevenRooms, and ResDiary.
- RMS (Resort Management Systems)coreRMS, a cloud-based hospitality platform serving over 7,000 businesses globally, has completed an official integration with ResDiary to unify room and dining reservations in a single interface for property operators.
- StripecoreStripe is ResDiary's payment processing partner for PCI-compliant online payment capture, including deposits, prepayments, and voucher purchases. Stripe tokens (__stripe_mid, __stripe_sid, m) are used for secure payment sessions.
- DesignMyNightflagshipDesignMyNight is ResDiary's primary diner-facing marketplace partner, reaching 3.9 million monthly users with up to 450K email subscribers. Venues receive commission-free bookings through the platform with up to 3,000+ new bookings per venue annually.
- SquaremajorSquare POS integration enables two-way data flow between ResDiary booking system and Square point-of-sale, allowing automated seating and spend tracking without multiple platform logins.
- Oracle HospitalitymajorOracle Hospitality integration connects ResDiary reservations with Oracle's hotel and restaurant management systems for unified property operations.
- GuestlinemajorGuestline PMS (Property Management System) integration syncs ResDiary restaurant bookings with hotel room management for seamless guest dining experiences.
- Meta (Facebook/Instagram)majorFacebook and Instagram integration enables venues to accept table reservations directly through their social media presence with commission-free booking capture.
- Acteol CRMsupportingActeol CRM integration helps venues build personalized and trackable marketing campaigns, increase customer loyalty, and leverage booking data for targeted communications.
- Wireless SocialsupportingWireless Social integration elevates customer engagement, boosts WiFi-based data capture, and provides deeper insights into dining behavior patterns.
- RotareadysupportingRotaready integration connects ResDiary booking data with staff scheduling/rostering systems, enabling better workforce planning based on expected covers.
- SumUpsupportingSumUp payment terminal integration provides alternative payment processing option for venues using SumUp's point-of-sale hardware.
- IdealpossupportingIdealpos EPOS integration enables venues to connect ResDiary table reservations with Idealpos point-of-sale for unified operations.
- SilverstreetsupportingSilverstreet SMS integration enables automated booking confirmations, reminders, and marketing communications via text message.
- OrderMatesupportingOrderMate integration connects ResDiary with OrderMate EPOS systems for Australian and New Zealand hospitality venues.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
ResDiary competitors and assessment
Company assessmentDirect peers
- OpenTable: The dominant global restaurant reservation platform owned by Booking Holdings. Directly competes with ResDiary on online booking capture, table management, and diner discovery, but monetizes via per-cover commission rather than ResDiary's zero-commission subscription model.
- SevenRooms: Restaurant CRM, reservation, and guest experience platform serving similar hospitality segments (restaurants, hotels, groups). Competes head-to-head with ResDiary on multi-venue management, guest data, and marketing automation, and is also a Google AI Mode partner.
- TheFork: Tripadvisor-owned restaurant reservation and discovery platform with strong European presence. Directly comparable to ResDiary in targeting independent restaurants and chains for online booking capture and table management.
- Resy: American Express-owned restaurant reservation platform with strong US diner network and premium restaurant focus. Comparable as a venue-side reservation and guest management platform with embedded diner-side marketplace.
- Quandoo: Restaurant reservation platform with strong APAC presence and a 2024 partnership with ResDiary. Comparable as a venue-side booking and table management SaaS targeting similar hospitality segments in overlapping geographies.
- Yelp Reservations: Restaurant reservation offering integrated within Yelp's diner discovery platform. Comparable as a combined reservation SaaS plus diner marketplace model, though ResDiary's DesignMyNight mirrors this vertical integration more tightly.
- Tock: Reservation and experiences platform (American Express-owned) targeting restaurants, wineries, and events. Comparable venue-side functionality (booking, deposits, CRM) with emphasis on premium and experience-led hospitality segments.
Emerging players
- Eat App: Restaurant reservation and guest experience platform focused on the Middle East and select international markets. Comparable core functionality (online booking, CRM, table management) and direct competition in shared regional venues.
- CoverManager: Restaurant management platform focused on Spain and Latin America. Overlaps with ResDiary on reservation, CRM, and channel manager functionality, serving similar independent and group hospitality operators.
- TableCheck: Japan-based restaurant reservation and table management platform with APAC and global presence. Comparable SaaS offering for online booking, table management, and guest CRM targeting independent restaurants and hotel F&B outlets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
ResDiary social profiles
Digital presenceResDiary compliance and trust
Trust signalCompliance2 records
ResDiary financial estimates
Financial estimateRevenue estimate
Valuation estimate
ResDiary leadership team
Management profileNumber of profiles
Profiles3 records
ResDiary funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ResDiary M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ResDiary
What does ResDiary do?
ResDiary is a cloud-based restaurant reservation and table management SaaS platform that enables hospitality venues (restaurants, hotels, pubs, bars, cafes, and multi-venue groups) to accept online bookings across multiple channels (website, social media, Reserve with Google, DesignMyNight) without paying commission. Its AI-powered ResDiary Evo layer adds hospitality-trained natural language querying, no-show risk detection, smart guest tagging/VIP recognition, automated review responses, and yield management to optimize covers and table turnover.
Is ResDiary a public or private company?
ResDiary is a private company. It is classified as corporate owned and is currently operating.
When was ResDiary founded?
ResDiary was founded in 2004. It employs 101 to 250 people.
Where is ResDiary based?
ResDiary is headquartered in Glasgow, United Kingdom, in the Europe region.
How does ResDiary make money?
Three revenue lines are on record. Subscription Software Licenses are the primary driver. The others are commission-Free Booking Model and add-on Features and Integrations.
Who are ResDiary's main competitors?
Direct peers on record are OpenTable, SevenRooms, TheFork, Resy, Quandoo, Yelp Reservations and Tock. Emerging players are Eat App, CoverManager and TableCheck.
Does ResDiary have an API?
No public API is recorded for ResDiary.
What industry is ResDiary in?
ResDiary's product category is Restaurant Reservation and Table Management Software. Its primary akta.pro industry code is BPAMAIAK, Restaurant Reservations & Dining Booking Platforms, with a secondary code of THALACAF, Guest Experience & Engagement (CRM, Messaging, Loyalty). Its NAICS code is 7211 and its SIC code is 7000.