Damovo

What Damovo does

Damovo is a privately held European systems integrator and managed services provider specialising in enterprise communications, contact centre, enterprise networking, cybersecurity, and AI solutions. Founded with over 50 years of operating history and headquartered in Düsseldorf, Germany, the company maintains a direct presence in 14 countries with service desk and 24/7 Network Operations Centre coverage, and delivers services across 150+ countries through its Global Services arm. Damovo partners at the highest tier with the major UC, contact centre, networking, and cybersecurity vendors — Cisco, Microsoft, Zoom, Mitel (first global Platinum Integrator Partner), Avaya (Diamond), Extreme Networks, Genesys, NiCE Cognigy, Ericsson, Rocket.Chat, and Pexip — and manages approximately 1.9 million endpoints for over 2,600 customers across defence, healthcare, public sector, retail, insurance, financial services, and other regulated industries.

The company's product and service portfolio spans five core solution areas (Unified Communications, Contact Centre, Enterprise Networks, Cybersecurity, AI Solutions) delivered under a five-phase engagement methodology from consultative design through to operate-and-improve. Proprietary platforms include the ServicePlaza ITSM with CMDB, Damovo DevOps custom software services, and as-a-Service offerings (DMaaS, NaaS, DSAaaS). The TRACES team operates as the AI innovation engine, deploying Voicebot, agentic AI, AI-driven threat detection, and predictive analytics on top of partner technology stacks rather than proprietary models.

Damovo's revenue is generated through four streams: professional services (consulting, design, deployment), managed services (24/7 service desk, NOC, end-to-end monitoring), technology resale of vendor hardware/software/subscriptions, and Global Services delivered on behalf of other systems integrators. Pricing is quote-based with multi-year enterprise contracts, flexible SLAs, and a mix of subscription and as-a-Service wrappers. Headcount stands at 600+ employees supplemented by 2,500+ contingent workers, with disclosed annual turnover of 160+ million EUR. Customer concentration is moderate, with named enterprise logos spanning diverse verticals, while vendor concentration across the top five technology partners represents a structural dependency risk offset by apex-tier accreditations.

Name

Damovo

Legal name

Damovo Deutschland GmbH & Co. KG

Website

https://damovo.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Damovo is a European systems integrator and managed services provider delivering unified communications, contact centre, enterprise networking, cybersecurity, and AI solutions to over 2,600 enterprise customers across 14 countries with global coverage spanning 150+ countries.

Ownership category

akta.pro rank

Product category

Enterprise ICT Services & Managed Communications

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

Privileged Access to Data & Database Activity Monitoring (DAM) (HDADAFAE), IT Operations Management (ITOM) Platforms (HDAEALAC)

Keywords

• Enterprise ICT services
• Unified communications solutions
• Managed network services
• Cybersecurity managed services
• Contact centre solutions

Headquarters

HQ city

Woluwé-saint-pierre

HQ country

Belgium

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Professional Services: Consulting, design, implementation, and support services for unified communications, contact centres, enterprise networks, and cybersecurity solutions. Includes global project delivery with the Global Program Management Office.
2. Managed Services: Full managed services including 24/7 service desk, incident management, end-to-end call quality monitoring, configuration management, change and release management. Covers desktop managed services, network as a service, and cybersecurity managed services.
3. Technology Resale: Resale and distribution of technology products and solutions from vendor partners including Cisco, Microsoft, Zoom, Genesys, Mitel, Avaya, Extreme Networks. Revenue from hardware, software licenses, and subscriptions.
4. Global Services for Systems Integrators: ICT services delivered on behalf of Systems Integrators, IT Service Providers, and enterprises. Services span UC, CX, enterprise networks, contact centre, and cybersecurity across 150+ countries.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Damovo is a European-headquartered ICT systems integrator and managed services provider delivering end-to-end enterprise communications, contact centre, enterprise networking, cybersecurity, and AI solutions across on-premises, hybrid, and cloud deployment models. It sells consulting and integration services, recurring managed services, and technology resale through deep partnerships with Cisco, Microsoft, Zoom, Genesys, Mitel, Avaya, Extreme Networks, Ericsson, NiCE Cognigy, Rocket.Chat, and Pexip. Its portfolio includes proprietary platforms such as ServicePlaza (ITSM with CMDB) and managed offerings like Damovo Meraki-as-a-Service, Network-as-a-Service, and Damovo Secure Access as a Service.

Product overview

Damovo offers a unified portfolio of ICT solutions for enterprise communication and networking. The core offerings span five solution areas: Unified Communications, Contact Centre, Enterprise Networks, Cybersecurity, and AI Solutions. The portfolio includes professional and managed services, DevOps capabilities, and the ServicePlaza ITSM platform. Damovo operates as a systems integrator partnering with major technology vendors (Cisco, Microsoft, Zoom, Genesys, Mitel, Avaya, Extreme Networks, Ericsson) to deliver solutions across on-premises, hybrid, and cloud deployment models. Key managed service offerings include Damovo Meraki as a Service (DMaaS), Network as a Service (NaaS), and the TRACES innovation team driving AI-powered solutions. The company serves organisations in Defence, Healthcare, Public Sector, Retail, and Insurance industries with global presence across 14 countries and coverage in 150+ countries.

Differentiator

Problem solved

Functional benefit

Brands

• ServicePlaza: IT service management solution with integrated Configuration Management Database (CMDB) for self-services and automation of requests
• Damovo Meraki as a Service (DMaaS)
• Damovo Network as a Service (NaaS)
• Damovo TRACES
• Damovo DevOps
• Damovo Secure Access as a Service (DSAaaS)

Products and services

• Unified Communications Enterprise communication solution enabling teams to collaborate in real time regardless of location through voice, video, messaging and presence features, delivered as a managed UC service across on-premises, hybrid and cloud deployment models using technologies from Cisco, Microsoft, Zoom, Mitel, Avaya and others.
• Contact Centre Omnichannel contact centre solution enabling consistent customer experience across phone, email, SMS, web chat and social media channels with skill-based routing, real-time analytics, and integration with leading CCaaS, AI and CRM platforms for enterprise customers.
• Enterprise Networks Network infrastructure solution providing scalable, flexible connectivity with enhanced collaboration and improved customer experience through SD-WAN, Wi-Fi 6 and 5G integration, delivered via partners including Cisco, Extreme Networks and Ericsson.
• Cybersecurity Solutions Cybersecurity advisory and managed service that identifies vulnerabilities and risks across technology, processes and workforce to prevent or mitigate specific risks and maximise enterprise security posture, including AI-powered threat detection, Zero Trust Architecture, and Damovo Secure Access as a Service.
• AI Solutions by Damovo AI-powered solution family covering unified communications, contact centres, enterprise networks, cybersecurity and managed services, driven by the Damovo TRACES innovation team and integrating Agentic AI, VoiceBots, conversational AI, predictive analytics, and anomaly detection for enterprise customers.
• ServicePlaza Damovo's proprietary IT service management platform with an integrated CMDB that supports self-service, automation, incident management, order management, service catalogue, help desk with SLA management, inventory management and financial management capabilities, exposed via open APIs for integration with external systems.
• Damovo Meraki as a Service (DMaaS) Managed service for Cisco Meraki network environments covering basic operation services, asset management, hardware and release management, monitoring services (event, incident and problem management) and performance services such as capacity management.
• Damovo Network as a Service (NaaS) Managed network service eliminating in-house network management burdens with cost optimisation, continuous network monitoring, proactive performance tuning, and automation through the ServicePlaza portal; available with flexible purchase, leasing or subscription financing options.
• Hybrid UCC Integration solution combining traditional on-premises Unified Communications & Collaboration infrastructure with cloud solutions, enabling flexibility, scalability and resilience while preserving existing investments.
• Damovo Global Services Global managed and professional ICT services spanning unified communications, enterprise networks, contact centre solutions, and cybersecurity, delivered across 14 countries with direct presence and supported in 150+ countries on behalf of enterprises, Systems Integrators and IT service providers.
• Service Desk 24/7 multilingual customer service desk with a single point of contact, comprehensive testing in a dedicated test laboratory, remote diagnosis and maintenance via the Network Operations Centre, and optimised request processes through the Damovo Service Portal.
• User Adoption Services Three-phase user adoption programme covering Prepare & Onboard, Launch & Support, and Sustain & Optimise, ensuring end users embrace new unified communications, contact centre and collaboration technology through targeted training, ongoing support and continuous improvement.
• Damovo Secure Access as a Service (DSAaaS) Managed security service offering built on Zero Trust Architecture for enterprises, providing AI-powered threat detection, automated incident response and secure access capabilities as a subscription-managed service.

Quantifiable outcome

• 50+ years of industry experience serving enterprise customers
• +3 more outcomes

Named customers16 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability10 records

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core, key and strategic.

• CiscocoreTechnology or IntegrationCisco 360 Partner with Global Partner Network certification and Multinational Europe certification. Damovo holds 200+ certifications in Germany alone. Specialisations in Advanced Collaboration Architecture, Enterprise Network Architecture, Advanced Security Architecture, Customer Experience. Awards include Growth Partner of the Year Germany 2025, Collaboration Partner of the Year 2024 and 2023, SASE Partner of the Year 2022.
• MicrosoftcoreTechnology or IntegrationSolutions Partner for Modern Work with advanced specialisations in Calling for Microsoft Teams, Meetings and Meeting Rooms, and Adoption and Change Management. Damovo contributes cloud and network security experience to the Microsoft ecosystem including enterprise voice solutions, data migration, governance services, user adoption, and fully managed services.
• ZoomcoreTechnology or IntegrationAccredited Zoom partner authorised to deliver, integrate, and support full Zoom UC and CX portfolio. Certifications cover Zoom Phone, Meetings, Rooms, and Contact Center. Damovo is the first pan-European systems integrator to achieve Zoom's 'Phone Competency' certification across all markets. Holds Gold partner status.
• NiCE CognigycoreTechnology or IntegrationDamovo provides professional and managed services for implementation and operation of NiCE CXone and Cognigy AI solutions. NiCE is a Leader in Gartner 2025 Magic Quadrant for CCaaS. Cognigy is a leading conversational AI provider in Gartner 2025 Magic Quadrant. Enables AI-driven customer experience platforms with intelligent virtual agents.
• MitelcoreTechnology or IntegrationPlatinum Integrator Partner - the first company in the world to achieve this status. Certified to deliver and support Mitel's complete technology portfolio across EMEA. Supported solutions include MiVoice MX-ONE, MiVoice Business, MiContact Centre Enterprise and Business, and MiCollab. Awards include Technical Excellence Germany 2024, Customer Champion Germany and Ireland 2024, DACH Partner Excellence Award 2024.
• AvayacoreTechnology or IntegrationDiamond Partner with international Multi-Country Co-Delivery status. Implements projects in Germany and internationally. Supported solutions include Avaya Aura, Avaya Spaces, Avaya Enterprise Cloud for UCC, and Avaya Aura Elite, Avaya Aura Contact Center, Avaya Experience Platform for contact centre. Awards include Partner of the Year Switzerland 2024, Biggest Value Partner 2023.
• Extreme NetworkscoreTechnology or IntegrationDiamond partner with Co-delivery specialisation across multiple technology tracks. International MSP (Managed Service Provider) partner offering professional and managed services for Enterprise Networking. Delivers solutions using Extreme Fabric, Cloud IQ, and built-in UZTNA security. Provides tailored consultancy, planning, design, and integration services.
• GenesyskeyTechnology or IntegrationSilver Partner level in US, Ireland, Germany, and Poland. Multiple certifications covering all aspects of Genesys Contact Centre solution. Partnership enables delivery of remarkable customer experiences across marketing, sales, and service touchpoints with proactive, predictive, and hyper-personalised experiences.
• EricssonkeyTechnology or IntegrationDamovo utilises Ericsson's cloud-managed 4G and 5G wireless network solutions featuring enterprise-grade routers. Provides managed service packages encompassing Asset, Release, Event, Incident, and Problem management. Enables secure edge computing and streamlined network management with integrations to Amazon AWS IoT Greengrass and Microsoft Azure IoT Central.
• Rocket.ChatstrategicTechnology or IntegrationStrategic partner bringing secure communications with full data sovereignty. Supports on-premises, private cloud, and air-gapped environments. Enables secure, auditable communication in sensitive operational contexts for regulated and high-security industries.
• PexipstrategicTechnology or IntegrationPartner for secure video conferencing. Pexip is a publicly listed European provider headquartered in Oslo. Delivers trusted video communications for organisations with highest security, reliability, and control requirements including government agencies, defence, court proceedings, and healthcare. Supports sovereignty, resilience, and interoperability requirements.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Atos: Global IT services company with strong European footprint in managed services, networking and digital workplace. Comparable in UC/managed services scope but much larger and broader portfolio than Damovo.
• NTT Data: Global IT services and systems integrator with substantial European presence. Overlaps with Damovo in UC, networking and managed services, but operates at far larger scale across broader IT transformation services.
• Tietoevry: Nordic-headquartered IT services and managed services provider serving enterprise and public sector across Northern Europe. Comparable to Damovo in regional enterprise managed services focus, though broader in application services.

Emerging players

• FourNet: UK-based managed services provider focused on UC, contact centre and cloud services for enterprise and public sector customers. Smaller and more UK-centric than Damovo, but overlapping in solutions portfolio and customer profile.
• Wavenet: UK managed services and UC provider serving mid-market and enterprise customers. Comparable to Damovo in UC, networking and managed services offering but with smaller geographic footprint.

Direct peers

• Computacenter: UK-headquartered European IT systems integrator and managed services provider. Closely comparable to Damovo in enterprise IT services, vendor partnership model (Cisco, Microsoft), and European multi-country delivery footprint.
• Bechtle: Germany-headquartered IT systems integrator and managed services provider with broad vendor partnerships and pan-European presence. Highly comparable to Damovo in target customers (mid-market and enterprise), UC/networking portfolio and country-by-country delivery model.
• CANCOM: German IT services and managed services company focused on enterprise networking, cloud and UCC. Comparable to Damovo in its German DACH anchor, Cisco/Microsoft-heavy portfolio, and managed services motion.
• Logicalis: International IT solutions and managed services provider with strong Cisco partnership and global delivery. Directly comparable to Damovo in enterprise networking, UC, and managed services business mix.
• Maintel: UK-based provider of unified communications, contact centre and managed services to enterprise and public sector. Directly comparable to Damovo in UC/CC managed services focus, vendor-agnostic positioning and public sector presence.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCnGua5PnC7iTkVR7mIhP8kQ
• LinkedInlinkedin.com/company/163335
• Xx.com/DamovoGlobal

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Damovo