Level RMM
Level RMM (Level Software, Inc.) is a cloud-native, browser-based remote monitoring and management platform that enables IT departments and Managed Service Providers to remotely manage Windows, macOS, and Linux endpoints via per-device subscription pricing of $2 per device per month.
- Company typePrivate
- Founded2019
- HeadquartersAsheville, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Level RMM does
Level RMM (legal entity: Level Software, Inc.) is a private SaaS company founded in 2019 and headquartered in Asheville, North Carolina, that develops and operates the Level Remote Monitoring and Management platform for IT professionals and managed service providers. The company employs 11-50 people and targets IT departments, MSPs, and vertical-specific buyers in healthcare and education who need to manage distributed endpoint estates without maintaining on-premises infrastructure.
The product is a 100% cloud-native, browser-based RMM that consolidates automation, remote control, inventory and asset tracking, background management, monitoring and alerting, patch management, scripting, and security into a single interface. A unified agent supports Windows, macOS, and Linux endpoints, and the platform features a proprietary peer-to-peer remote access architecture with end-to-end encryption for faster performance than cloud-routed alternatives. Additional technical capabilities include an event-driven automation engine with conditional workflows, auto-remediation routines, zero-touch agent upgrades, a public API (documented at docs.level.io), and integrations with ConnectWise PSA, HaloPSA, Hudu, Zest, and Deskday. Cloud infrastructure runs on Amazon Web Services.
Level monetizes through usage-based per-device subscriptions priced at $2 per device per month after a free tier of 10 endpoints, billed monthly with no contracts or long-term lock-ins; non-profit and government customers receive a 10% discount on annual plans, and enterprise custom pricing is available via a sales-assisted demo path. Go-to-market is product-led growth: customers can self-serve sign up at level.io without a sales call, supported by an active Discord community for IT professionals, content marketing (blog, competitor comparison pages targeting 12+ named RMM and remote-access tools), and transparent public pricing. The company is privately held with no disclosed external funding rounds, suggesting a bootstrapped or self-funded operating posture.
Level RMM firmographics
Firmographics- Name
- Level RMM
- Legal name
- Level Software, Inc.
- Website
- https://level.io
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Level RMM (Level Software, Inc.) is a cloud-native, browser-based remote monitoring and management platform that enables IT departments and Managed Service Providers to remotely manage Windows, macOS, and Linux endpoints via per-device subscription pricing of $2 per device per month.
- Ownership category
- akta.pro rank
Level RMM industry classification
Industry- Product category
- Remote Monitoring and Management (RMM) Software
- akta.pro primary industry
- Remote Monitoring & Management (RMM) Services (BPAEABAA)
- akta.pro secondary industry
- End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB)
Keywords
Where Level RMM is headquartered
LocationHeadquarters
- HQ city
- Asheville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Level RMM business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales
Revenue model
- Device-based Subscription: Usage-based pricing model where customers pay per device per month. First 10 devices are free. Peak device count during each month determines billing, automatically adjusting as device count changes. No contracts, month-to-month commitment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free tier for first 10 endpoints |
| Usage-based | Monthly | Pay-as-you-grow at $2 per device |
| Subscription | Annual | Annual discount for non-profits and government |
| Unit Pricing | Monthly | Enterprise custom plans |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Level RMM product offering
Product offeringCore offering
Level RMM Platform is a cloud-native, browser-based Remote Monitoring and Management (RMM) platform that lets IT professionals remotely manage and monitor Windows, macOS, and Linux endpoints from a single interface. It bundles automations, remote control, inventory, background management, monitoring and alerting, patch management, scripting, integrations, and security into one product, priced at $2 per device per month after the first 10 free devices.
Product overview
Level is a single, unified Remote Monitoring and Management (RMM) platform delivered entirely via browser with no separate desktop application required. The core platform is called Level RMM Platform and it bundles all capabilities — automations, remote control, inventory and asset tracking, background management, monitoring and alerting, patch management, scripting, and security — into one integrated product. The offering is priced at $2 per device per month after the first 10 free devices, with no module add-ons or separate tiers. Linux support is noted as on the roadmap.
Differentiator
Problem solved
Functional benefit
Products and services
- Level RMM Platform A unified cloud-native Remote Monitoring and Management (RMM) platform delivered via a browser-based interface that lets IT professionals, MSPs, and internal IT teams remotely manage and monitor Windows, macOS, and Linux workstations and servers. Bundles automation, remote control, inventory and asset tracking, background management, monitoring and alerting, patch management, scripting, integrations, and security into a single product with a unified agent. Priced at $2 per device per month after the first 10 devices free, with no contracts and month-to-month billing.
Quantifiable outcome
- 95% of IT issues resolved remotely
- +5 more outcomes
Companies that use Level RMM
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles4 records
Level RMM technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature6 records
Level RMM partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Amazon Web ServicescoreAWS is used as Level's cloud services provider, providing the infrastructure foundation for the cloud-native RMM platform.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Level RMM competitors and assessment
Company assessmentDirect peers
- Atera: Atera is an all-in-one RMM + PSA platform built for MSPs, priced per technician. Like Level, it emphasizes ease of use and modern UI, and competes directly on transparent pricing and SMB/MSP focus.
- NinjaOne: NinjaOne is a cloud-native RMM and endpoint management platform for MSPs and IT teams. It is the closest direct competitor to Level, with overlapping feature set (patching, remote control, scripting, automation) and a similar cloud-first positioning.
- Pulseway: Pulseway is an RMM and remote monitoring platform for MSPs and IT teams, offering mobile-first management. It competes with Level on multi-OS endpoint management and real-time alerting.
- Action1: Action1 is a cloud-native RMM and patch management platform with a free tier for a small endpoint count. It overlaps directly with Level on cloud-first RMM, freemium entry, and patch management focus.
- Syncro: Syncro is an RMM, PSA and remote access platform aimed at MSPs. It competes with Level on per-agent pricing, multi-OS endpoint support, and integrated ticketing workflows.
- SuperOps.ai: SuperOps is a unified RMM + PSA platform for MSPs with AI-assisted features. Like Level, it is cloud-native, modern UX-focused and explicitly targets MSPs moving off legacy RMMs.
Emerging players
- Auvik Networks: Auvik provides cloud-based network monitoring and management for MSPs. It is adjacent to Level — both serve MSPs with cloud-native IT management tooling — but Auvik focuses on network infrastructure rather than endpoints.
Broad incumbents
- Datto (Kaseya): Datto, now part of Kaseya, provides RMM, backup, and business continuity tools for MSPs. It is a legacy incumbent in the RMM space that Level's comparison pages target for displacement.
- ConnectWise (ConnectWise Automate / Asio): ConnectWise is a large, established vendor of PSA, RMM, cybersecurity and business management tools for MSPs. Level integrates with ConnectWise PSA but competes against its RMM products (Automate/Asio) as a modern, lighter alternative.
- N-able (N-sight / Cove): N-able offers RMM, backup, and security solutions for MSPs and IT service providers. It is a long-standing RMM incumbent that Level competes against on modern UI and pricing transparency.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks1 record
Key highlights7 records
Customer concentration
Level RMM social profiles
Digital presenceLevel RMM financial estimates
Financial estimateRevenue estimate
Valuation estimate
Level RMM leadership team
Management profileNumber of profiles
Profiles5 records
Level RMM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Level RMM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Level RMM
What does Level RMM do?
Level RMM Platform is a cloud-native, browser-based Remote Monitoring and Management (RMM) platform that lets IT professionals remotely manage and monitor Windows, macOS, and Linux endpoints from a single interface. It bundles automations, remote control, inventory, background management, monitoring and alerting, patch management, scripting, integrations, and security into one product, priced at $2 per device per month after the first 10 free devices.
Is Level RMM a public or private company?
Level RMM is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Level RMM founded?
Level RMM was founded in 2019. It employs 11 to 50 people.
Where is Level RMM based?
Level RMM is headquartered in Asheville, United States, in the North America region.
How does Level RMM make money?
One revenue line is on record: device-based Subscription.
Who are Level RMM's main competitors?
Direct peers on record are Atera, NinjaOne, Pulseway, Action1, Syncro and SuperOps.ai. Auvik Networks is listed as an emerging player. Broad incumbents are Datto (Kaseya), ConnectWise (ConnectWise Automate / Asio) and N-able (N-sight / Cove).
Does Level RMM have an API?
Yes. Level offers an Application Program Interface (API) for its services. Third parties may access and employ the API to build integrations with Level's services, though integrations built for the purpose of remote user surveillance are prohibited. Abuse or excessively frequent requests via the API may result in temporary or permanent suspension of the account's API access. Developer documentation is at docs.level.io.
What industry is Level RMM in?
Level RMM's product category is Remote Monitoring and Management (RMM) Software. Its primary akta.pro industry code is BPAEABAA, Remote Monitoring & Management (RMM) Services, with a secondary code of BPAEAIAB, End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet).