CareMonitor
CareMonitor is an Australian FHIR-native SaaS platform that enables hospitals, Primary Health Networks, and government health bodies to deliver Hospital in the Home, virtual care, remote patient monitoring, and chronic disease management across hospital, home, and community settings.
- Company typePrivate
- Founded2018
- HeadquartersNorth Sydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What CareMonitor does
CareMonitor is an Australian digital healthcare SaaS platform, founded in 2018 and headquartered in North Sydney, that enables hospitals, Primary Health Networks, government health bodies, community care providers, and health insurers to deliver Hospital in the Home, virtual care, remote patient monitoring, chronic disease management, and perioperative care programs. The platform is FHIR-native (HL7, FHIR, REST, SOAP), ISO 27001 certified, built on AWS infrastructure, and integrates with Australia's My Health Record, Bluetooth-enabled medical devices, and consumer wearables (Apple Health, Google Fit, Withings). It ships a Provider Portal, a Patient mobile app, a Clinician mobile app, a Community EMR, and a library of 50+ clinical pathways plus SMART care plans, with proprietary modules including the eDiabetes personalised management algorithm, a mental health decision support tool, population health dashboards, electronic PRMs/PROMs, ePrescribing, and telehealth video consultations. The 2026 release added purpose-built operational AI agents for clinical documentation, scheduling, and care coordination.
The company monetises primarily through recurring monthly SaaS subscriptions invoiced to healthcare practices, supplemented by transaction fees on additional services delivered through the CareMonitor App, and a parallel revenue stream from Funding Agreements under which third parties such as PHNs, NSW Health, or other government departments pay for platform access on behalf of practices. Certain functionality is currently offered at no cost, and pricing is not publicly disclosed — prospective customers are routed through a "Request a Demo" enterprise sales motion. CareMonitor has no disclosed institutional funding rounds, no parent company, and is led by Founder and CEO Deepak Biswal. Its customer base includes West Moreton Hospital and Health Service, St. Vincent's Health Network Sydney, Western Sydney Local Health District, North Adelaide Local Health Network (VIVA Virtual Hub), Canberra Head to Health, Diabetes Australia (Get Healthy Service — 30,000+ patient records processed since July 2023), Australian Unity Aboriginal Home Health, Ramsay Connect, and multiple PHNs. The company has been recognised as an Australian Digital Health Agency Innovation Challenge winner (2020), a World Summit Awards nominee (2020), and an Australian Financial Review Fast Starter (2022), and currently operates primarily in Australia with stated compliance readiness in New Zealand and the United Kingdom.
CareMonitor firmographics
Firmographics- Name
- CareMonitor
- Legal name
- CareMonitor Pty Ltd
- Website
- https://caremonitor.com.au
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CareMonitor is an Australian FHIR-native SaaS platform that enables hospitals, Primary Health Networks, and government health bodies to deliver Hospital in the Home, virtual care, remote patient monitoring, and chronic disease management across hospital, home, and community settings.
- Ownership category
- akta.pro rank
CareMonitor industry classification
Industry- Product category
- Digital Healthcare Platform
- NAICS
- Health Care and Social Assistance (62), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Prepackaged Software (7372), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
- akta.pro secondary industries
- Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG), Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration) (HLACAPAJ), Chronic Condition Virtual Care & Disease Management (Payer-Sponsored) (HLALACAE), Remote Adherence Monitoring & Smart Dispenser Services (HSABALAI)
Keywords
Where CareMonitor is headquartered
LocationHeadquarters
- HQ city
- North Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
CareMonitor business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription: CareMonitor SaaS is delivered to healthcare professionals as a subscription-based software-as-a-service. Practices are invoiced on a subscription basis, monthly in advance (unless otherwise agreed). Some functionality is currently available at no cost, with CareMonitor reserving the right to impose charges.
- Additional Services / Marketplace Fees: Additional services offered by Health Service Providers via the CareMonitor App (e.g., additional healthcare services). CareMonitor collects fees via the App and remits to the Practice less commissions. CareMonitor may receive commissions or fees from Health Service Providers in respect of Additional Services.
- Funding Agreements / Third-Party Subsidised Access: CareMonitor enters into agreements with third parties such as Primary Health Networks or government departments (Funding Agreements) under which the third party pays for CareMonitor SaaS access for Practices. No fees are payable by Practices under Funding Agreements. Additional Service Fees may still apply.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Free Tier — Limited Functionality |
| Subscription | Monthly | Paid Subscription — Full Access |
| Subscription | Monthly | Funding Agreement — Subsidised Access |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
CareMonitor product offering
Product offeringCore offering
CareMonitor is a cloud-hosted, FHIR-native SaaS digital healthcare platform used to deliver Hospital in the Home, virtual care, remote patient monitoring and chronic disease management across Australia. The platform unifies patient data in a Community Electronic Medical Record (cEMR), enables telehealth video consultations, AI-driven care workflows, ePrescribing and population health reporting, and is delivered to healthcare providers via a web portal plus Patient and Clinician mobile apps on iOS and Android.
Product overview
CareMonitor is a cloud-hosted, FHIR-native digital healthcare SaaS platform used across Australia to deliver Hospital in the Home, virtual care, remote patient monitoring programs, chronic disease management, and perioperative care. The platform consists of a Provider Portal (web-based), Patient App (iOS/Android), and Clinician App, unified through a Community EMR. Key modules include AI Care Workflows for clinical efficiency, Telehealth for video consultations, ePrescribing for electronic prescriptions, eDiabetes for specialised diabetes management, Population Health Management dashboards, Digital Patient Care Pathways with 50+ clinical pathways and SMART Care Plans, and Electronic PRMs for patient-reported outcomes. The platform integrates with My Health Record and wearable devices (Google Fit, Apple Health, Withings) and is ISO 27001 certified.
Differentiator
Problem solved
Functional benefit
Products and services
- Virtual Care and Remote Patient Monitoring A digital healthcare solution enabling virtual consultations and real-time remote patient monitoring, designed for hospitals, PHNs and community care providers to deliver flexible care with improved patient outcomes. Integrates with Bluetooth-enabled medical devices and supports secure messaging, telehealth, and population-level analytics.
- Hospital in the Home (HITH) Home care software providing an alternative to in-hospital stays for sub-acute patients, enabling hospital diversion and substitution care management at home for public and private hospitals and health services.
- Chronic Disease Management Digital healthcare platform for managing chronic conditions including diabetes, congestive heart failure, COPD, mental health disorders and cancer, empowering patients to be proactive in their health and supporting multidisciplinary chronic care teams.
- Health and Wellbeing Programs Use of the CareMonitor platform to manage health and wellbeing programs that promote healthy lifestyles, including smoking cessation, alcohol reduction, exercise and nutrition guidance, and mindfulness.
- Perioperative Care Solution for coordinating patient preparation for surgery, identifying and assessing risks, streamlining administrative requirements and supporting patient recovery across the surgical care pathway.
- Community Electronic Medical Record (cEMR) Comprehensive platform unifying patient data on a single record to enable healthcare providers to make informed clinical decisions and collaborate more efficiently across the care team.
- CareMonitor Patient App Smartphone application for patients to access personalised healthcare plans, communicate with their care team, engage with educational content and participate in their health management across hospital, home and community programs.
- Clinician App Mobile clinician application providing secure, real-time access to patient health summaries, clinical alerts, appointment and visit schedules, and clinical notes for mobile, connected care delivery across digital care pathways and virtual healthcare environments.
Quantifiable outcome
- Get Healthy Service processed over 30,000 patient records and ingested over 150,000 historical records since 1 July 2023
- +2 more outcomes
Companies that use CareMonitor
Customer profileNamed customers10 records
Segments9 records
Ideal customer profiles5 records
CareMonitor technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability6 records
Feature12 records
CareMonitor partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- West Moreton Hospital and Health ServicecoreCareMonitor partnered with West Moreton Hospital and Health Service to enhance digital health capabilities for the West Moreton community. CareMonitor's platform integrates remote patient monitoring, secure messaging and video consultations, providing West Moreton's treating teams a comprehensive view of each patient's condition. The platform is used across their Hospital in the Home service, Heart Health Hub, and Preventative Integrated Care Service (PICS). Moreton Health's Living Well Team also uses the platform to support individuals living with borderline personality disorder.
- Diabetes Australia (Get Healthy Service)coreCareMonitor was selected by Diabetes Australia in a competitive market process to power the Get Healthy Service — a free, evidence-based NSW Health phone and online coaching service for lifestyle changes and chronic disease prevention. CareMonitor provides the digital infrastructure enabling seamless goal setting, progress tracking, appointment scheduling and communication between participants and health coaches. Since 1 July 2023, the program has processed over 30,000 patient records.
- Australian Digital Health AgencycoreSupported by the ADHA's Secure Messaging Industry Offer program, CareMonitor implemented enhanced secure messaging capabilities including federated provider directory search, interoperability with multiple secure messaging products via standardised messages, and ability to exchange messages using current and future Australian encryption standards. ADHA confirmed CareMonitor met the Secure Messaging Industry Offer development requirements.
- St. Vincent's Health Network SydneycoreSt. Vincent's Health Network Sydney partnered with CareMonitor for Hospital in the Home service delivery and COVID-19 home monitoring. The partnership enabled a new service delivery model (St. Vincent's Hospital Virtual @Home) and was the subject of a case study on 3 key learnings from implementing HITH.
- Western Sydney Local Health District (WSLHD)coreWSLHD teamed up with Western Sydney PHN (WentWest) and CareMonitor in an Australian first to provide seamless management of COVID-19 patients from hospital into the community. CareMonitor's platform was repurposed for COVID-19 with advanced algorithms monitoring biometric data (temperature, oxygen saturation, blood pressure, heart rate) and COVID-specific questionnaires adapted from NSW Health and NHS guidelines.
- North Adelaide Local Health Network (NALHN)coreCareMonitor's Virtual Hospital Solution went live at NALHN from a purpose-built Virtual In-home Virtual Assist (VIVA) hub next to Modbury Hospital, used for Hospital in the Home, Rehabilitation in the Home and other sub-acute services.
- Canberra Head to Health / Think Mental Health / Capital Health NetworkcoreCanberra Head to Health, backed by Capital Health Network and run by Think Mental Health, uses CareMonitor to deliver the Australian Government Department of Health Head to Health initiative. The program became a permanent fixture after a successful trial. CareMonitor capabilities used include initial assessment, triaging, omni-channel communication, telehealth, patient engagement, decision support tools, care coordination and integration with ACT Health.
- Australian Unity Aboriginal Home Health / The University of Queensland / Ramsay ConnectcoreAustralian Unity's Aboriginal Home Health, The University of Queensland and Ramsay Connect used CareMonitor as the platform for the 'Diabetes Using Our Strengths Service' (DUOSS) project, empowering First Nations communities through digital healthcare.
- Digital Health CRCminorCareMonitor participated in a Digital Health CRC event where Dr. Liliana Laranjo (Westmead Applied Research Centre, University of Sydney) shared research findings on remote monitoring of heart failure patients using CareMonitor.
- AWS (Amazon Web Services)coreCareMonitor is built on AWS cloud infrastructure. CareMonitor CEO Deepak Biswal shared CareMonitor's journey with AWS Community Lead Enterprise. AWS customer story features CareMonitor scaling remote patient monitoring and telehealth platform on AWS.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
CareMonitor competitors and assessment
Company assessmentDirect peers
- Validic: Digital health data platform providing device connectivity and RPM data integration for health systems and payers. Comparable to CareMonitor's Bluetooth device integrations with Apple Health, Google Fit and Withings, and EHR/HL7 interoperability layer.
- Alcidion: Australian digital health informatics company serving hospitals and PHNs with clinical decision support, patient flow and EMR-integrated analytics. Closest Australian-headquartered peer competing for similar state-level digital health budgets and HITH/virtual care deployments.
- MedAdvisor: ASX-listed Australian digital health platform focused on medication adherence and patient engagement via pharmacy and GP channels. Overlaps with CareMonitor's ePrescribing, medication adherence and chronic disease management use cases in Australia.
- Vivify Health: US-based RPM and virtual care platform used by health systems and payers for chronic condition and post-acute monitoring. Directly comparable offering across RPM, patient engagement app and care pathways.
- AlayaCare: Cloud-based home care and RPM platform for home health, hospice and community care providers. Highly comparable to CareMonitor's HITH and community care workflows, with similar funding model and customer base (providers delivering care at home).
- HotDoc: Australian patient engagement and GP practice platform with online booking, reminders and telehealth. Competes for GP practice software spend and patient engagement mindshare in the same Australian primary care market.
- Healthengine: Leading Australian consumer and GP-facing healthcare platform for booking, telehealth and practice management. Overlaps with CareMonitor's GP/practice portal and patient app distribution model in Australia.
- Biofourmis: AI-driven remote patient monitoring and virtual care platform focused on chronic disease management and hospital-at-home. Competes head-on with CareMonitor's RPM, eDiabetes-style personalisation, and AI care workflows positioning.
Broad incumbents
- ResMed (RPM / Propeller Health): Global connected health and sleep/respiratory device company with growing RPM software portfolio. Adjacent competitor in connected care and chronic disease management with significantly larger scale and balance sheet.
- Teladoc Health: Global leader in virtual care and chronic condition management. Operates broadly across telehealth, hospital-at-home and RPM rather than as a regional specialist; represents the larger-player competitive threat in Australia.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
CareMonitor social profiles
Digital presenceCareMonitor compliance and trust
Trust signalCompliance4 records
CareMonitor financial estimates
Financial estimateRevenue estimate
Valuation estimate
CareMonitor leadership team
Management profileNumber of profiles
Profiles1 record
CareMonitor funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CareMonitor M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CareMonitor
What does CareMonitor do?
CareMonitor is a cloud-hosted, FHIR-native SaaS digital healthcare platform used to deliver Hospital in the Home, virtual care, remote patient monitoring and chronic disease management across Australia. The platform unifies patient data in a Community Electronic Medical Record (cEMR), enables telehealth video consultations, AI-driven care workflows, ePrescribing and population health reporting, and is delivered to healthcare providers via a web portal plus Patient and Clinician mobile apps on iOS and Android.
Is CareMonitor a public or private company?
CareMonitor is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CareMonitor founded?
CareMonitor was founded in 2018. It employs 11 to 50 people.
Where is CareMonitor based?
CareMonitor is headquartered in North Sydney, Australia, in the Oceania region.
How does CareMonitor make money?
Three revenue lines are on record. SaaS Subscription is the primary driver. The others are additional Services / Marketplace Fees and funding Agreements / Third-Party Subsidised Access.
Who are CareMonitor's main competitors?
Direct peers on record are Validic, Alcidion, MedAdvisor, Vivify Health, AlayaCare, HotDoc, Healthengine and Biofourmis. Broad incumbents are ResMed (RPM / Propeller Health) and Teladoc Health.
Does CareMonitor have an API?
Yes. CareMonitor is FHIR-Native (HL7, FHIR, REST, SOAP & more) with interoperability capabilities including enhanced searching across multiple secure messaging providers via federated provider directory service, message exchange with different secure messaging enabled software products using standardised messages, and ability to securely exchange messages based on current and future Australian encryption standards. The platform integrates with My Health Record.
What industry is CareMonitor in?
CareMonitor's product category is Digital Healthcare Platform. Its primary akta.pro industry code is HLACAFAH, Virtual Nursing, Telemonitoring & Command Center Platforms, with a secondary code of HLACAFAG, Medical-Grade Device Connectivity & Device Management (MDM). Its NAICS code is 62 and its SIC code is 7372.