The Walker Group
The Walker Group is a Connecticut-based managed IT services provider founded in 1983 that delivers 24/7 managed security, help desk support, network administration, and virtual CIO services to mid-market and enterprise clients across Manufacturing, Non-Profit, Education and Government, Professional Services, and Financial Services verticals.
- Company typePrivate
- Founded1983
- HeadquartersFarmington, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What The Walker Group does
The Walker Group is a privately held managed IT services provider headquartered at 20 Waterside Drive, Farmington, Connecticut, founded in 1983 as Balance Computer Support and rebranded to its current form in 2012. The company operates a Fully Managed IT Services (FMS) subscription model that bundles 24/7 help desk support, network administration, managed security, and virtual CIO services into a fixed monthly fee, supplemented by project-based professional services, hardware and software procurement, and a separate Digital Marketing Solutions division. The OnPoint product family comprises managed firewall, remote monitoring, managed backup and disaster recovery, endpoint security, and human-layer security training, complemented by a 24x7x365 SOCaaS offering; the underlying security stack is built on Sophos Intercept-X with deep learning-based behavioral detection, with Microsoft 365 as the primary cloud productivity platform.
The Walker Group targets mid-market to enterprise organizations across Manufacturing, Non-Profit (approximately 25% of the client base), Education and Government, Professional Services, and Financial Services, with go-to-market executed through dedicated account managers, virtual CIO consultative engagement, and sales-led discovery processes. The firm is owned by a Perpetual Purpose Trust adopted in June 2023, the first such structure in Connecticut, legally preventing sale and embedding social-mission governance; it has been a registered Benefit Corporation since 2014 and splits distributable profits among community, employees, and shareholders. Reported service metrics include an 8-year average client tenure, a 90 Net Promoter Score, a 98.8% client satisfaction rating, 10,000+ help-desk tickets resolved annually, and eight consecutive Best Places to Work in Connecticut recognitions (2018-2025).
The Walker Group firmographics
Firmographics- Name
- The Walker Group
- Legal name
- The Walker Group
- Website
- https://thewalkergroup.com
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- The Walker Group is a Connecticut-based managed IT services provider founded in 1983 that delivers 24/7 managed security, help desk support, network administration, and virtual CIO services to mid-market and enterprise clients across Manufacturing, Non-Profit, Education and Government, Professional Services, and Financial Services verticals.
- Ownership category
- akta.pro rank
Where The Walker Group is headquartered
LocationHeadquarters
- HQ city
- Farmington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
The Walker Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Fully Managed IT Services (FMS): Comprehensive fixed-monthly-price managed IT services model covering help desk support, network administration, security, and vCIO services. This is the core recurring revenue stream providing predictable monthly billing.
- Professional Services & Projects: Project-based professional services including technology implementations, upgrades, migrations, and consulting engagements. Revenue recognized upon project completion.
- Hardware and Software Procurement: Hardware and software sales including endpoints, infrastructure, storage, networking, wireless, virtualization, and security solutions. Revenue recognized on product delivery.
- Digital Marketing Solutions: Website design, development, hosting, and digital marketing services provided through dedicated digital marketing division.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fully Managed IT Services - Fixed Monthly Price |
| Other | Multi-year contract | Project-based Professional Services |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
The Walker Group product offering
Product offeringCore offering
The Walker Group is a Connecticut-based managed IT services firm providing fully managed IT services, cybersecurity, backup and disaster recovery, cloud solutions, Microsoft 365 consulting, and digital marketing services to mid-market and enterprise organizations. Its core offering is a fixed monthly-price Fully Managed IT Services (FMS) subscription bundling help desk support, network administration, managed security, and virtual CIO services. The company also delivers project-based professional services, hardware/software procurement, compliance consulting, and a separate digital marketing division.
Product overview
The Walker Group is a managed IT services firm offering a comprehensive portfolio of technology solutions organized around a Fully Managed IT Services (FMS) core platform, which bundles managed security, help desk support, network administration, and virtual CIO services into a fixed-price monthly subscription. The service portfolio spans multiple categories including: Managed Security offerings (OnPoint Managed Security for endpoints/servers, OnPoint Managed Firewall, OnPoint Remote Monitoring, OnPoint Human Security/ePhishing training, and SOCaaS); Backup & Disaster Recovery; Network Support Services; Professional Services (Microsoft 365 implementation and business automation, cybersecurity/compliance consulting, security assessments, procurement services, fractional/interim CIO, projects, and training); Microsoft Teams solutions (Rooms Systems and Phone Systems); and infrastructure services (cloud, virtualization, hyperconverged, storage, connectivity, WiFi). The company also operates a separate Digital Marketing Solutions division. Key technology partnerships include Sophos for AI-powered endpoint protection and Ericom for secure remote access solutions.
Differentiator
Problem solved
Functional benefit
Products and services
- Fully Managed IT Services (FMS) Comprehensive fixed-price managed IT service bundling managed security, help desk support, network administration, and virtual CIO services into a single monthly subscription model for mid-market and enterprise clients.
- OnCall Help Desk Full-service IT help desk providing unlimited technical support staffed by 15 network specialists handling over 10,000 tickets annually with a 98.8% net promoter score.
- OnPoint Managed Security Comprehensive managed security suite for workstations and servers including anti-virus, anti-malware, exploit protection, endpoint encryption, and AI-powered threat detection with multiple service tiers.
- OnPoint Managed Firewall Managed firewall service providing regular patching, automated configuration backups, change control, 24/7 monitoring, and quarterly vulnerability scans to secure networks.
- OnPoint Remote Monitoring Proactive network monitoring solution providing automated real-time alerts, audited access to systems, anti-virus alerting, and Microsoft patching with monthly system reports.
- Backup & Disaster Recovery (BDR) Managed backup and disaster recovery service providing 24x7 monitoring, capacity alerts, and monthly test restores to ensure business continuity after security breaches or data loss events.
- SOCaaS (Security Operations Center as a Service) 24/7/365 security monitoring service with dedicated security engineers constantly monitoring networks for abnormalities and suspicious activity to identify and mitigate threats.
- OnPoint Human Security Security awareness training and ePhishing simulation service that applies network security at the human layer, providing measurable results through baseline campaigns and ongoing education.
- Microsoft 365 Implementation & Consulting Consulting service for designing and implementing the Microsoft 365 cloud suite including email, instant messaging, cloud storage, video conferencing, and Teams phone system optimization.
- Compliance Services (CMMC, HIPAA, NIST/DFARS, PCI) IT compliance consulting services helping organizations achieve and maintain compliance with HIPAA, NIST/DFARS, PCI, and other regulatory frameworks through assessments, remediation, and ongoing management.
- Security Assessments Customized security risk assessments providing high-level executive reviews or detailed technical threat analysis covering IT policies, network security, vulnerability scanning, and compliance requirements.
- Procurement Services Hardware and software procurement service providing endpoints, infrastructure, storage, networking, wireless, virtualization, security solutions, and subscription management through manufacturer partnerships.
- Fractional & Interim CIO Services Part-time strategic technology leadership services providing guidance on IT strategy, vendor management, technology roadmaps, and project leadership for businesses without full-time CIO resources.
- Projects & Professional Services Project-based IT implementation services including technical design, project management, and delivery for technology implementations such as virtualization, Microsoft 365 upgrades, and backup solutions.
- Network Support Services Technical support services providing additional engineering resources for businesses with or without in-house IT, handling workstation performance, server troubleshooting, and network administration.
- Digital Marketing Solutions Website design, development, hosting, and digital marketing services offered as a separate division to help clients expand their online reach.
Quantifiable outcome
- 98.8% client satisfaction rating
- +4 more outcomes
Companies that use The Walker Group
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles5 records
The Walker Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability5 records
Feature5 records
The Walker Group partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- reSET (Social Enterprise Trust)coreFounded by Kate Emery in 2011, reSET is a Hartford-based nonprofit advancing the social enterprise sector. Serves entrepreneurs with co-working space, accelerator programs, and mentoring. The Walker Group maintains close ties to this ecosystem.
- SophoscorePremier Sophos partner providing Sophos Intercept-X with AI and machine-deep learning for endpoint and server protection against ransomware, malware, and cyber threats. Includes Managed Threat Response services with 24/7 threat hunting and detection.
- EricomcoreEricom Connect partner providing web-based secure remote access solutions without VPN or locally installed applications. Enables secure access to legacy programs and non-cloud-based applications via HTML5 browser.
- MicrosoftcoreMicrosoft partner for Microsoft 365, Azure, Teams, and related cloud services implementation and consulting. Microsoft 365 licensing optimization and deployment services.
Scale indicators10 records
Recent moves12 records
Expansion highlights6 records
The Walker Group competitors and assessment
Company assessmentDirect peers
- Dataprise: Mid-Atlantic and national managed IT services and cybersecurity provider of comparable size serving mid-market and enterprise clients with help desk, network, and security offerings. Directly comparable on managed services, security stack, and target customer profile.
- Kelser Corporation: Connecticut-headquartered managed IT services and cybersecurity firm serving mid-market organizations across the Northeast. Closest direct geographic peer with overlapping managed services, cybersecurity, and compliance offerings for similar-sized clients.
- Corsica Technologies: Regional managed IT and cybersecurity services provider serving mid-market organizations across the Mid-Atlantic and Southeast. Comparable on managed services, security stack, and vCIO advisory model targeting similar customer segments.
- USM (US Systems Maintenance): Mid-market managed IT services provider with comparable headcount and service portfolio including managed security, cloud, and help desk offerings. Similar subscription-based pricing model and target mid-market customers.
- Netfast Technology Solutions: Regional managed IT services firm headquartered in the Northeast delivering managed services, cybersecurity, and cloud solutions to mid-market organizations. Comparable size, service mix, and vertical focus on professional services and manufacturing.
- Netgain Technology: Managed IT services and private cloud provider serving mid-market organizations with recurring managed services and security offerings. Comparable subscription model and target customer size, though with stronger cloud-hosting heritage.
- Blueclone Networks: Mid-Atlantic managed IT services and cybersecurity provider serving SMB and mid-market clients with help desk, managed security, and cloud services. Closely comparable scale, service portfolio, and customer segment focus.
Broad incumbents
- Carousel Industries: Larger, established IT services and solutions provider offering managed services, collaboration, and security across enterprise customers. Overlapping managed IT and UC/collaboration capabilities but operating at significantly greater scale and broader geographic footprint.
- Core BTS: Larger national IT solutions provider offering managed services, cloud, collaboration, and security with deeper enterprise reach. Overlaps with Walker's Microsoft 365, Teams, and infrastructure capabilities but at broader scale and customer set.
Others
- ConnectWise: Software platform provider serving the MSP ecosystem with PSA, RMM, and cybersecurity tooling. Walker explicitly uses ConnectWise as its client portal and ticketing platform, making it a key enabling technology partner rather than a competitor.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
The Walker Group social profiles
Digital presenceThe Walker Group compliance and trust
Trust signalCompliance8 records
The Walker Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Walker Group leadership team
Management profileNumber of profiles
Profiles13 records
The Walker Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Walker Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Walker Group
What does The Walker Group do?
The Walker Group is a Connecticut-based managed IT services firm providing fully managed IT services, cybersecurity, backup and disaster recovery, cloud solutions, Microsoft 365 consulting, and digital marketing services to mid-market and enterprise organizations. Its core offering is a fixed monthly-price Fully Managed IT Services (FMS) subscription bundling help desk support, network administration, managed security, and virtual CIO services. The company also delivers project-based professional services, hardware/software procurement, compliance consulting, and a separate digital marketing division.
Is The Walker Group a public or private company?
The Walker Group is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was The Walker Group founded?
The Walker Group was founded in 1983. It employs 101 to 250 people.
Where is The Walker Group based?
The Walker Group is headquartered in Farmington, United States, in the North America region.
How does The Walker Group make money?
Four revenue lines are on record. Fully Managed IT Services (FMS) is the primary driver. The others are professional Services & Projects, hardware and Software Procurement and digital Marketing Solutions.
Who are The Walker Group's main competitors?
Direct peers on record are Dataprise, Kelser Corporation, Corsica Technologies, USM (US Systems Maintenance), Netfast Technology Solutions, Netgain Technology and Blueclone Networks. Broad incumbents are Carousel Industries and Core BTS. ConnectWise is listed as an others.
Does The Walker Group have an API?
No public API is recorded for The Walker Group.