RealTime Reservation
RealTime Reservation provides a cloud-based hospitality platform (RTR One) enabling hotels and resorts to manage real-time reservations, ancillary revenue, and guest experiences across modules like pool, spa, dining, parking, and nightlife, serving 2,000+ properties globally.
- Company typePrivate
- Founded2013
- HeadquartersUniondale, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What RealTime Reservation does
RealTime Reservation is a cloud-based hospitality technology company that provides hotels and resorts with a unified platform to monetize ancillary services and manage the full guest experience. Its flagship product, RTR One — launched at HITEC 2024 — integrates pre-arrival booking, in-stay engagement, and operational reporting across modules including Pool & Beach, Restaurant Management, Spa & Wellness, Nightclub, Parking, Day Pass, Food & Beverage, Meetings on Demand, Digital Compendium, Curated Experiences, and Amenities. The platform is built around certified integrations with major property management systems (Oracle OPERA Cloud via OHIP, OnQ, Infor, Hapi), point-of-sale systems (Micros, Infogenesis/Agilysys), and payment processors (FreedomPay, Elavon, Shift4, Stripe, GiveX), with direct payment routing to hotel merchant IDs under PCI-DSS compliance.
The company operates a B2B enterprise SaaS model, distributing through direct enterprise sales with quote-based annual subscriptions tied to property size and module scope, supplemented by transaction-based revenue on ancillary bookings. Customers include Hyatt, Marriott, IHG, Radisson, Barceló, and RIU properties, as well as resort groups such as Baha Mar and independent luxury operators. In June 2026, the company acquired STAY (a guest experience platform) with backing from Wavecrest Growth Partners, expanding the combined footprint to 2,000+ properties across 75+ countries.
AI capabilities operate as a feature layer within the platform: AI Insights aggregates and analyzes guest reviews; ARROW (developed with SAS) provides ancillary-revenue benchmarking; the dynamic pricing engine optimizes yield across inventory; and an AI chat assistant powers the Digital Compendium. The company is institutionally backed, with headquarters in Huntington, New York, and a small disclosed headcount of 11–50 employees serving enterprise hotel brands globally.
RealTime Reservation firmographics
Firmographics- Name
- RealTime Reservation
- Legal name
- RealTime Reservation LLC
- Website
- https://realtimereservation.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- RealTime Reservation provides a cloud-based hospitality platform (RTR One) enabling hotels and resorts to manage real-time reservations, ancillary revenue, and guest experiences across modules like pool, spa, dining, parking, and nightlife, serving 2,000+ properties globally.
- Ownership category
- akta.pro rank
RealTime Reservation industry classification
Industry- Product category
- Hospitality Technology Software (Hotel Ancillary Revenue & Guest Experience Platform)
- NAICS
- Travel Arrangement and Reservation Services (5615)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Online Booking & Reservation Platforms (B2B/B2C) (THALAMAA)
- akta.pro secondary industries
- Restaurant/Table Reservation & Booking Engines (THALADAH), Tour/Activities/Attractions Reservation Systems (THALADAG), Venue & Facility Reservations (Private Rooms, Event Spaces) (HSACALAJ), Destination & Venue Reservation Systems (DMO/MICE) (THALADAI)
Keywords
Where RealTime Reservation is headquartered
LocationHeadquarters
- HQ city
- Uniondale
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
RealTime Reservation business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Annual or multi-year subscription-based pricing for access to the RTR One platform and all integrated modules. Hotels pay to license the technology for property-wide deployment, with pricing varying by property size and feature requirements.
- Transaction/Booking Fees: Revenue generated from processing guest bookings for ancillary services including cabanas, spa, dining, activities, and experiences. The platform captures revenue at the point of booking with payments directed to hotel merchant IDs.
- Day Pass and Experience Sales: Revenue from day-use access packages sold to non-hotel guests seeking pool, beach, spa, and wellness access. The platform enables hotels to market directly to local communities and attract daytime visitors during low-demand periods.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise B2B pricing - custom quotes based on property requirements |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
RealTime Reservation product offering
Product offeringCore offering
RealTime Reservation provides a cloud-based B2B SaaS platform, RTR One, that enables hotels and resorts to manage real-time inventory, reservations, and guest engagement for all on-property amenities and ancillary services — including pool and beach, dining, spa, parking, nightlife, day passes, meetings, and amenities. Following the June 2026 acquisition of STAY, the platform extends across the entire guest journey from pre-arrival booking through in-stay engagement, with certified PMS/POS integrations and direct hotel merchant ID payment processing under PCI-DSS compliance.
Product overview
RealTime Reservation is a hospitality technology platform organized around RTR One as the central unified platform, which integrates all guest-facing and operational offerings — pre-arrival booking, in-stay engagement, and on-property transactions — under a single login and reporting structure. The RTR One platform encompasses multiple specialized modules: Pool & Beach, Restaurant Management Tool, Spa & Wellness, Nightclub Tool, Parking, Meetings on Demand, Food & Beverage, Day Pass, Digital Compendium, Curated Experiences, Amenities, and Activities. AI Insights provides backend analytics via AI-driven review aggregation and trend analysis across the platform. Following its June 2026 acquisition of STAY, the combined platform also absorbs STAY's in-stay guest engagement capabilities (mobile ordering, digital menus, guest requests, feedback), extending coverage from pre-arrival through departure across 2,000+ properties. The architecture is designed for direct hotel merchant ID payments, PCI-compliant processing, and PMS/POS integration with systems including Oracle OPERA, Micros, and leading credit card processors.
Differentiator
Problem solved
Functional benefit
Brands
- STAY: A leading guest experience platform for hotels and resorts that gives guests access to all of a property's services through a branded, frictionless app. Enables mobile restaurant bookings, digital menus, food and beverage ordering, wellness and activity reservations, real-time guest requests, instant feedback, and analytics.
- RTR One
- ARROW
- AI Insights
Products and services
- RTR One Flagship unified hospitality platform integrating every aspect of a hotel or resort's offerings — cabanas, amenities, kids' club, waivers, dining, spa, activities, parking, F&B, and nightlife — under one login, connecting guest experiences to property systems and revenue centers.
- AI Insights AI-powered review aggregation and analysis tool that consolidates reviews from diverse social media platforms and custom surveys into a single platform, identifying patterns, generating tailored enhancement suggestions, and supporting decisions to drive customer satisfaction.
- Restaurant Management Tool Venue management solution for hotel and resort restaurants, configuring reservations, staff, inventory, and reporting for multiple dining venues with automated check management linked to POS, deposit and prepayment handling, dynamic table and floor plans, and guest spend analytics.
- Nightclub Tool Nightlife reservation and venue management platform for hotels, resorts, and entertainment properties, configuring events, table layouts, guest lists, minimum spends, deposits, and real-time occupancy tracking with streamlined VIP table and bottle service booking.
- Parking Tool Parking inventory management platform with interactive maps and real-time occupancy visibility, supporting advance and on-demand parking reservations, valet and self-park workflows, mobile booking with QR validation, and event- and demand-based pricing.
- Meetings on Demand On-demand meeting space booking platform allowing guests and non-hotel guests to reserve meeting rooms by the hour, half-day, or full day, with configurable descriptions, pricing, parameters, optional AV and catering add-ons, QR access, and utilization reporting.
- Food & Beverage Tool Menu access and ordering platform for on-property dining that guests can use pre-arrival or on property from rooms, pool chairs, or cabanas, with hotel staff constructing menus by meal period and dynamic packages and supporting room service, multi-venue ordering, and order routing.
- Day Pass Day-use access management platform enabling hotels and standalone venues to sell configurable day passes with varying levels of property access, supporting deposits, prepayments, half-day and time-slot configurations, reservation pacing rules, and direct hotel merchant ID fee collection.
- Digital Compendium Multi-faceted digital guest directory replacing printed hotel directories, with customizable hotel services, experiences, F&B offerings, built-in AI chat, email confirmations, mobile digital passes, contactless smart technology, PCI-compliant payments, and bundled service packaging.
- Curated Experiences Local experience recommendation and booking platform leveraging geographical-based intelligence that allows properties to share local excursions, tours, and activities through a curated database, with deposits, prepayments, dynamic pricing, and real-time availability controls.
- Pool & Beach Pool and beach reservation and inventory management system where guests and operators reserve cabanas, loungers, daybeds, and private outdoor spaces via interactive maps with real-time availability, flexible pricing, half-day and time-slot bookings, and integrated F&B enhancements.
- Spa & Wellness Complete spa and wellness booking and management system for hotel spas, resorts, and standalone wellness venues, enabling guests to browse treatments, select therapists, view real-time availability, and add enhancements via a mobile-friendly calendar, with therapist schedule, room, and capacity management.
- Amenities Digital amenity ordering system for curated on-property offerings and gifts, allowing guests and non-guests to purchase and send amenity gifts for celebrations including personalized messages, with configurable lead times, inventory controls, and hotel-branded or local partner items.
- STAY Acquired guest experience platform for hotels and resorts providing guests access to all property services through a branded, frictionless app, enabling mobile restaurant bookings, digital menus, F&B ordering, wellness and activity reservations, real-time guest requests, instant feedback, and analytics.
Quantifiable outcome
- 94% satisfaction rate based on hotel surveys
- +3 more outcomes
Companies that use RealTime Reservation
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles2 records
RealTime Reservation technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability10 records
Feature7 records
RealTime Reservation partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, minor and strategic.
- STAYcoreGuest experience platform for hotels and resorts enabling mobile restaurant bookings, digital menus, F&B ordering, wellness and activity reservations, real-time guest requests, instant feedback, and analytics. STAY's in-stay guest engagement capabilities combined with RTR's pre-arrival commerce platform create unified guest journey management from booking through departure. Joan Lladó, President Europe at STAY, noted shared belief in delivering connected, personalized guest experiences.
- FitnessDesignGroupminorCollaboration to introduce On-Demand Wellness Spaces for travelers. Combines FDG's themed wellness space designs with RealTime Reservation's advanced booking technology. Each wellness suite offers private, equipment-equipped spaces for guests seeking personalized wellness experiences. Bryan Green, Founder of FDG, noted collaboration born from feedback from frequent travelers seeking on-demand fitness access.
- InnSpirestrategicPartnership consolidates disparate guest reservation systems at properties into a single platform giving travelers seamless control over their stay from device of choice. Combined solution enables greater operational efficiency and enhances ancillary revenue by maximizing guest convenience and satisfaction. Martin Chevalley, CEO of InnSpire, noted the partnership empowers hotel guests with seamless property-wide stay experience control.
- ElavoncorePayment integration through Elavon's WorksWith certification program. RealTime Reservation's integration certified for payment environments, compatible devices, transaction types supported, and certified value-add services. Enables secure hotel merchant payment processing through Elavon's payment infrastructure.
- FreedomPaycoreStrategic partnership integrating FreedomPay's Next Level Commerce platform with RealTime Reservation's hospitality software. Enables guests to reserve all on-property amenities with secure, seamless payment processing. FreedomPay provides PCI-DSS compliant payment technology trusted by global giants across retail, hospitality, gaming, sports, food service, education, healthcare, and financial services. Combination maximizes ancillary revenues while enhancing guest experience.
- Shift4corePayment processor integration as part of RTR One platform's advanced payment integrations. Shift4 provides secure, direct payments to hotel merchant IDs as one of multiple certified payment processor options.
- StripecorePayment processor integration as part of RTR One platform's advanced payment integrations. Stripe provides secure, direct payments to hotel merchant IDs as one of multiple certified payment processor options.
- HapicoreIntegration platform partnership accelerating PMS connectivity for RealTime Reservation. Enables hotels to provide guests with central location to view bookings without navigating multiple systems. Hapi integration empowers hoteliers to improve overall guest experience through unified technology access.
- Oracle (OPERA Cloud)coreCertified integration with Oracle OPERA Cloud Property Management System through Oracle OHIP (Oracle Hospitality Integration Platform). Provides better, smarter PMS connectivity for hotels using OPERA Cloud, saving time, reducing setup, and enabling faster feature rollouts. Guest validation ensures only registered hotel guests can book through RealTime Reservation.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
RealTime Reservation competitors and assessment
Company assessmentDirect peers
- Shiji Group: Shiji is a global hospitality technology platform offering PMS, POS, guest experience, and distribution tools for hotels and resorts. It is the closest direct peer to RealTime Reservation, competing head-to-head for enterprise hotel ancillary booking and guest engagement deals with similar integration breadth.
- Mews Systems: Mews is a cloud-native hospitality platform combining PMS, POS, and guest experience with marketplace-style add-ons for ancillary services. It directly competes with RealTime Reservation for independent and boutique hotels seeking modern, API-first platforms and overlapping integrations.
- Cloudbeds: Cloudbeds provides a unified hospitality platform including PMS, booking engine, and guest experience tools for hotels and hostels. It overlaps with RealTime Reservation in ancillary revenue, reservation management, and channel manager functionality, particularly for mid-market hotel chains.
Broad incumbents
- Agilysys: Agilysys offers hospitality software including POS, PMS, and inventory/procurement for hotels, resorts, and casinos. It is a broad incumbent competing with RealTime Reservation at the POS and operational layer, especially in larger enterprise hotel groups where it is already deployed.
- Oracle OPERA Cloud: Oracle's OPERA Cloud is the dominant PMS in enterprise hospitality, deployed across most major hotel chains. As a horizontal incumbent, OPERA increasingly bundles adjacent capabilities that overlap with RealTime Reservation's ancillary booking modules, representing both a critical integration partner and a long-term competitive threat.
- Infor Hospitality: Infor provides HMS (Hotel Management System) and other hospitality ERP-style software to large hotel groups. Like Oracle, it is both a PMS integration partner for RealTime Reservation and a broad incumbent whose expanding roadmaps compete with RTR's modules.
- OpenTable: OpenTable is the dominant restaurant reservation platform globally and competes with RealTime Reservation's Restaurant Management Tool. While more consumer-facing and not hotel-PMS-integrated, it sets the standard for restaurant booking UX that hotel guests and operators expect from RTR.
Emerging players
- ResortPass: ResortPass sells day passes to hotel pools, beaches, and spas to non-hotel guests via a consumer marketplace. It competes with RealTime Reservation's Day Pass module in the day-use category but lacks the broader PMS-integrated suite, making it more of a partial-overlap emerging player.
- Peek.com: Peek is a marketplace and booking platform for tours, activities, and experiences. It overlaps with RealTime Reservation's Curated Experiences and Activities modules but focuses on off-property experiences and consumer marketplaces rather than hotel-integrated inventory.
- Book4Time: Book4Time is a cloud-based spa, wellness, and activity management platform widely used in hotel and resort spas. It is an emerging player directly comparable to RealTime Reservation's Spa & Wellness module, often competing in the same RFPs at resort properties.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
RealTime Reservation social profiles
Digital presenceRealTime Reservation compliance and trust
Trust signalCompliance1 record
RealTime Reservation financial estimates
Financial estimateRevenue estimate
Valuation estimate
RealTime Reservation leadership team
Management profileNumber of profiles
Profiles5 records
RealTime Reservation subsidiaries and ownership
Company hierarchySubsidiaries1 record
RealTime Reservation funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RealTime Reservation M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RealTime Reservation
What does RealTime Reservation do?
RealTime Reservation provides a cloud-based B2B SaaS platform, RTR One, that enables hotels and resorts to manage real-time inventory, reservations, and guest engagement for all on-property amenities and ancillary services — including pool and beach, dining, spa, parking, nightlife, day passes, meetings, and amenities. Following the June 2026 acquisition of STAY, the platform extends across the entire guest journey from pre-arrival booking through in-stay engagement, with certified PMS/POS integrations and direct hotel merchant ID payment processing under PCI-DSS compliance.
Is RealTime Reservation a public or private company?
RealTime Reservation is a private company. It is classified as venture growth investor backed and is currently operating.
When was RealTime Reservation founded?
RealTime Reservation was founded in 2013. It employs 11 to 50 people.
Where is RealTime Reservation based?
RealTime Reservation is headquartered in Uniondale, United States, in the North America region.
How does RealTime Reservation make money?
Three revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are transaction/Booking Fees and day Pass and Experience Sales.
Who are RealTime Reservation's main competitors?
Direct peers on record are Shiji Group, Mews Systems and Cloudbeds. Broad incumbents are Agilysys, Oracle OPERA Cloud, Infor Hospitality and OpenTable. Emerging players are ResortPass, Peek.com and Book4Time.
Does RealTime Reservation have an API?
No public API is recorded for RealTime Reservation.
What industry is RealTime Reservation in?
RealTime Reservation's product category is Hospitality Technology Software (Hotel Ancillary Revenue & Guest Experience Platform). Its primary akta.pro industry code is THALAMAA, Online Booking & Reservation Platforms (B2B/B2C), with a secondary code of THALADAH, Restaurant/Table Reservation & Booking Engines. Its NAICS code is 5615 and its SIC code is 8744.