Apex Order Pickup Solutions
Apex Order Pickup Solutions provides automated smart locker hardware and ApexIQ software for contactless order pickup across QSRs, colleges, healthcare, entertainment, airports, and wholesale distribution, with 5,000+ deployment locations globally.
- Company typePrivate
- Founded2019
- HeadquartersMason, United States
- Headcount51–100
- GTM typeB2B
- OfferingHardware or Manufacturing
What Apex Order Pickup Solutions does
Apex Order Pickup Solutions (legal entity Apex Order Pickup Services LLC) is a privately-held vendor of automated smart locker systems for order pickup, headquartered in Mason, Ohio. The company's core products include the OrderHQ line of food lockers (standard, Exterior, and the modular Array series introduced in 2025), the NextUp line for indoor/outdoor B2B ecommerce and distribution, and the ApexIQ software platform that connects lockers to POS and ordering systems while providing operational analytics such as dwell time and chain-of-custody tracking.
The company serves a diversified customer base spanning QSRs (Little Caesars, Sonic Drive-In, Applebee's via Doherty Enterprises), higher education (70+ campuses including Texas Tech, Lehigh, University of South Carolina, University of Houston, Case Western), entertainment venues (Santikos, Malco Theatres, Yaamava' Casino), airports (DFW), healthcare (Johns Hopkins Medicine), and wholesale distribution (Johnstone Supply, Ferguson, Daikin, Loeb Electric). The two-sided flow-thru locker design and QR-code-based customer access deliver contactless pickup in under 10 seconds, with documented customer outcomes including a 300% sales lift at Lehigh University's The Grind, a 200% usage increase at Texas Tech, and an estimated 8 labor hours saved per day per locker at Santikos Entertainment.
Apex generates revenue through hardware sales of locker units and recurring ApexIQ software platform licensing, sold via direct enterprise field sales supplemented by channel partners such as SSA Group/Cinchio Solutions for entertainment venues and integration partnerships with Grubhub, Chartwells, Flybuy, Moblico, Prokeep, Tacit, Kitchen United, and Vista POS. The company has accumulated 5,000+ deployment locations globally and has won two National Restaurant Association Kitchen Innovations Awards (2019, 2024).
Apex Order Pickup Solutions firmographics
Firmographics- Name
- Apex Order Pickup Solutions
- Legal name
- Apex Order Pickup Services LLC
- Website
- https://apexorderpickup.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Apex Order Pickup Solutions provides automated smart locker hardware and ApexIQ software for contactless order pickup across QSRs, colleges, healthcare, entertainment, airports, and wholesale distribution, with 5,000+ deployment locations globally.
- Ownership category
- akta.pro rank
Apex Order Pickup Solutions industry classification
Industry- Product category
- Automated Smart Pickup Lockers
- akta.pro primary industry
- Convenience Retail with Parcel & Pickup Services (PUDO/Lockers) (CRAHABAL)
Keywords
Where Apex Order Pickup Solutions is headquartered
LocationHeadquarters
- HQ city
- Mason
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Apex Order Pickup Solutions business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Smart Locker Hardware Sales: Sale of physical smart pickup lockers (OrderHQ, NextUp, Array series) to foodservice operators, campuses, healthcare facilities, and retail environments.
- ApexIQ® Software Platform: Software licensing for order pickup optimization, data analytics, and operational insights.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise solutions for large operators |
Go-to-market motion3 records
Distribution channels2 records
Marketing channels7 records
Apex Order Pickup Solutions product offering
Product offeringCore offering
Apex Order Pickup Solutions designs, manufactures, and sells automated smart pickup lockers (OrderHQ, OrderHQ Exterior, OrderHQ Array, NextUp series) and the ApexIQ software platform that tracks orders, dwell times, and chain of custody. Solutions are deployed at foodservice operators, college campuses, healthcare facilities, entertainment venues, airports, and wholesale distributors to enable contactless, sub-10-second customer pickup.
Product overview
Apex Order Pickup Solutions provides a portfolio of automated smart locker solutions for order pickup, consisting of three main product lines (OrderHQ for food service, NextUp for B2B ecommerce, and Will-Call for wholesale), all powered by the ApexIQ software platform. The OrderHQ line includes standard smart food lockers, the exterior-facing OrderHQ Exterior variant, and the modular OrderHQ Array system introduced in 2025. NextUp lockers and cages serve non-food B2B markets. The ApexIQ platform provides the software layer connecting lockers to POS and ordering systems, delivering real-time analytics, dwell time tracking, and chain of custody data. The two-sided flow-thru locker design is a key differentiator, allowing staff to load from the back while customers retrieve from the front.
Differentiator
Problem solved
Functional benefit
Brands
- OrderHQ Array: Modular pickup system providing flexibility to handle volume and serve multiple concepts
- OrderHQ Lockers
- NextUp
- ApexIQ
- OrderHQ Exterior
Products and services
- OrderHQ Smart Food Lockers Automated smart food locker solution providing fast, secure, contactless order pickup in under 10 seconds for foodservice operators. Features the proprietary two-sided flow-thru design allowing employees to load orders from the back while customers retrieve from the front, with QR code and scan-based secure compartment access.
- OrderHQ Exterior Smart Food Locker Exterior-facing variant of the OrderHQ smart food locker mounted through a restaurant's exterior wall. Staff load orders from inside while customers retrieve from outside, eliminating the need for customers to enter the building and enabling true curbside handoff.
- OrderHQ Array Smart Food Locker System Modular, scalable OrderHQ locker system introduced in 2025 with flexible configurations that adapt to available space and volume requirements. Designed for high-volume foodservice environments and digital dining halls, delivering actionable performance insights alongside pickup automation.
- NextUp Smart Pickup Lockers and Cages Indoor/outdoor smart lockers and cages designed for B2B ecommerce and wholesale distribution applications, including parts, supplies, and package pickup. Provides 24/7 self-serve capability for contractors and trade customers, with secure access codes replacing unattended outdoor drop-offs.
- ApexIQ Technology Platform Proprietary software platform powering all Apex smart locker solutions. Provides order tracking, real-time analytics, dwell time monitoring, create-to-load time tracking, digital chain of custody data, and operational insights across all locations. Connects lockers to POS and ordering systems including Vista, Grubhub, Boost, Flybuy, Moblico, Prokeep, and Tacit.
Quantifiable outcome
- Pickup times reduced to 10 seconds or less
- +5 more outcomes
Companies that use Apex Order Pickup Solutions
Customer profileNamed customers20 records
Segments7 records
Ideal customer profiles5 records
Apex Order Pickup Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability3 records
Feature7 records
Apex Order Pickup Solutions partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered major and core.
- SSA Group / Cinchio SolutionsmajorSSA Ventures' digital solutions arm Cinchio Solutions partnered with Apex to introduce smart food lockers at Pittsburgh Zoo & Aquarium and Florida Aquarium.
- MoblicocoreStrategic partnership enabling distributors to send automated triggered notifications when orders are available for pickup via Apex smart lockers. Integration creates seamless customer communication.
- Flybuy (Radius Networks)coreIntegration helps operators perfectly time order prep and loading into Apex lockers for better customer experiences. Provides seamless digital locker pickup.
- GrubhubcoreGrubhub integration enables mobile ordering pickup at college campuses. Grubhub added 60+ campuses as growth driver with Apex integration.
- ProkeepcoreIntegration allows distributors to send automated messages to customers with order updates and pickup instructions. Revolutionizes distributor e-commerce.
- Kitchen UnitedmajorExpanded partnership adding two ghost kitchen pickup locations. Apex smart food lockers increase self-serve pickup options for Kitchen United customers.
- TacitcoreSoftware integration enables seamless employee workflows and enhanced data. Increases efficiency of digital ordering and food locker pickup.
- Chartwells Higher EducationmajorPartnership with Chartwells to deploy Apex lockers at university dining locations including University of Houston and Rider University.
- VistacoreIntegration with Vista POS systems enables Santikos Entertainment to automate order flow into Apex lockers without manual entry.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Apex Order Pickup Solutions competitors and assessment
Company assessmentDirect peers
- Luxer One: Luxer One provides smart package and food locker solutions for residential, retail, and foodservice customers, directly competing with Apex in smart locker hardware and software for order pickup workflows.
- Parcel Pending by Lowe's: Parcel Pending (owned by Lowe's) provides smart locker systems for package management, retail click-and-collect, and residential delivery, competing directly with Apex's NextUp product line in the B2B ecommerce/will-call segment.
- Bell and Howell: Bell and Howell offers automated locker and pickup solutions including ClickPick and parcel management systems used in retail and foodservice, overlapping directly with Apex's smart locker offering.
- Smiota: Smiota builds smart locker and package management solutions for residential, retail, and commercial properties, competing with Apex in connected locker hardware and the underlying management software platform.
Broad incumbents
- Quadient: Quadient provides locker and parcel management solutions as part of a broader customer communications and mail automation portfolio, overlapping with Apex's automated pickup proposition for retail and enterprise operators.
- Pitney Bowes: Pitney Bowes offers locker solutions (e.g., ShipAnywhere) within its broader mailing, shipping, and commerce services portfolio, providing overlap with Apex's B2B pickup lockers while addressing a wider enterprise customer base.
- Amazon Locker / Amazon Hub: Amazon Locker and Amazon Hub are Amazon's self-serve pickup infrastructure for ecommerce orders, representing the largest-scale incumbent in smart pickup lockers that competes for mindshare in BOPIS and pickup use cases.
Emerging players
- Bringg: Bringg is a delivery orchestration platform that integrates with locker providers and retailers for last-mile fulfillment, adjacent to Apex's pickup-software layer and a potential partner/competitor in order handoff workflows.
- Position Imaging: Position Imaging provides AI-powered package handling and tracking solutions including iPickup, addressing similar retail pickup and asset tracking use cases as Apex's ApexIQ software platform.
Others
- Kitchen United: Kitchen United operates ghost kitchen and food hall facilities where Apex lockers are deployed for customer pickup, making it both a strategic partner and a thematic peer in digital off-premise food fulfillment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Apex Order Pickup Solutions social profiles
Digital presenceApex Order Pickup Solutions compliance and trust
Trust signalCompliance2 records
Apex Order Pickup Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Apex Order Pickup Solutions leadership team
Management profileNumber of profiles
Profiles3 records
Apex Order Pickup Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Apex Order Pickup Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Apex Order Pickup Solutions
What does Apex Order Pickup Solutions do?
Apex Order Pickup Solutions designs, manufactures, and sells automated smart pickup lockers (OrderHQ, OrderHQ Exterior, OrderHQ Array, NextUp series) and the ApexIQ software platform that tracks orders, dwell times, and chain of custody. Solutions are deployed at foodservice operators, college campuses, healthcare facilities, entertainment venues, airports, and wholesale distributors to enable contactless, sub-10-second customer pickup.
Is Apex Order Pickup Solutions a public or private company?
Apex Order Pickup Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Apex Order Pickup Solutions founded?
Apex Order Pickup Solutions was founded in 2019. It employs 51 to 100 people.
Where is Apex Order Pickup Solutions based?
Apex Order Pickup Solutions is headquartered in Mason, United States, in the North America region.
How does Apex Order Pickup Solutions make money?
Two revenue lines are on record. Smart Locker Hardware Sales are the primary driver. The others are apexIQ® Software Platform.
Who are Apex Order Pickup Solutions's main competitors?
Direct peers on record are Luxer One, Parcel Pending by Lowe's, Bell and Howell and Smiota. Broad incumbents are Quadient, Pitney Bowes and Amazon Locker / Amazon Hub. Emerging players are Bringg and Position Imaging. Kitchen United is listed as an others.
Does Apex Order Pickup Solutions have an API?
No public API is recorded for Apex Order Pickup Solutions.
What industry is Apex Order Pickup Solutions in?
Apex Order Pickup Solutions's product category is Automated Smart Pickup Lockers. Its primary akta.pro industry code is CRAHABAL, Convenience Retail with Parcel & Pickup Services (PUDO/Lockers).