SwiftQueue

What SwiftQueue does

SwiftQueue is a cloud-based enterprise healthcare scheduling and patient engagement platform serving hospitals and clinics primarily in Ireland and the United Kingdom. Founded in 2011 and headquartered in Maynooth, Ireland, with operating entities in Dublin (Dedalus Healthcare Ireland Limited) and Leeds (Dedalus Healthcare UK Ltd), the company operates as the scheduling brand within the broader Dedalus Healthcare software portfolio. Its core products cover online appointment booking, electronic referrals, automated patient flow, touch screen and kiosk self-check-in, a patient portal, real-time KPI metrics, and clinic administration — connected to hospital Patient Administration Systems (PAS) via a bespoke API and HL7 integration.

The platform is sold on a subscription/recurring enterprise licensing basis through direct field sales to large public and private hospital customers. Named customers include NHS hospitals (UK), the Health Service Executive (Ireland), Beaumont, Tallaght, St. James's, St. Vincent's, Galway University Hospitals, Mater, and Royal Free London. Hosting is delivered from ISO27001-certified data centres with NHS Information Governance compliance, addressing the data security requirements of public-sector healthcare procurement.

SwiftQueue is privately held, with cumulative disclosed funding of approximately $722K across three rounds between 2012 and 2015 from Enterprise Ireland, Kernel Capital, and the DCU Ryan Academy for Entrepreneurship. Headcount is reported at 11–50, and the parent Dedalus announced a €10M Ireland expansion in late 2024 to grow local staff from 50 to 150 over four years. Revenue, ARR, and ownership-stake details are not disclosed in available sources.

Name

SwiftQueue

Legal name

Dedalus Healthcare Ireland Limited

Website

https://swiftQueue.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

SwiftQueue is a cloud-based enterprise healthcare scheduling platform providing online appointment booking, electronic referrals, patient flow automation, and real-time metrics to NHS, HSE, and major acute hospitals across Ireland and the UK, operating as a brand under Dedalus Healthcare.

Ownership category

akta.pro rank

Product category

Healthcare Scheduling Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Patient Self-Service Portal for Scheduling & Management (HLACADAK)

akta.pro secondary industry

Waitlist, Queue & Flow Management (HLACADAE)

Keywords

• Healthcare scheduling software
• Patient appointment booking
• Electronic referral management
• Patient engagement platform
• Clinic administration software

Headquarters

HQ city

Maynooth

HQ country

Ireland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise Healthcare Scheduling Platform: Subscription-based enterprise platform licensing for hospitals and clinics providing online appointment booking, electronic referrals, patient flow management, and real-time metrics. Revenue generated through recurring platform fees for healthcare scheduling and management solutions.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

SwiftQueue is an enterprise healthcare scheduling platform that provides hospitals and health systems with online appointment booking, electronic referrals, automated patient flow, clinic administration, touch-screen kiosk check-in, patient portal access, and real-time operational metrics. The platform integrates with hospital information systems via HL7 and APIs to streamline patient access and clinic operations across public and private healthcare providers.

Product overview

SwiftQueue is an enterprise healthcare scheduling platform offering a unified suite of modules for online appointment booking, electronic referrals, patient flow automation, and clinic administration. The core platform includes Online Appointments and Referrals, Clinic Administration, Touch Screen Tablet & Kiosk Check In, Patient Portal, Electronic Referrals, Automated Patient Flow, and Real Time Metrics, all connected through a bespoke API and HL7 integration for seamless interoperability with PAS systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Appointments and Referrals Online booking and referral management module that enables patients and clinicians to schedule appointments and submit referrals digitally, designed for hospitals and outpatient clinics seeking to replace manual scheduling workflows.
• Electronic Referrals Electronic referral processing solution that allows GPs, clinicians, and other referrers to submit, track, and manage patient referrals to hospital outpatient services, replacing paper- and fax-based workflows.
• Automated Patient Flow Automated patient flow solution that manages patient movement through hospital clinics and departments, optimizing wait times, reducing bottlenecks, and improving visibility of patient status in real time.
• Clinic Administration Clinic administration module that supports outpatient clinic management, including scheduling, resource utilization, and operational oversight for hospital departments.
• Touch Screen Tablet & Kiosk Check In Touch-screen tablet and kiosk self-check-in solution deployed in hospital receptions and outpatient areas, allowing patients to confirm attendance and check in without queuing at reception desks.
• Patient Portal Patient-facing portal that provides patients with online access to appointment management and related healthcare information, supporting patient engagement and self-service.
• Real Time Metrics Real-time operational metrics and analytics dashboard providing hospital managers with live visibility into clinic performance, patient flow, and key scheduling KPIs.

Quantifiable outcome

• Reduced DNA (Did Not Attend) rates
• +2 more outcomes

Named customers9 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

One partnership is on record.

• Parent Company: DedaluscoreOthersSwiftQueue operates as a brand under Dedalus Healthcare, a healthcare software firm. The platform is positioned as the enterprise scheduling solution within the Dedalus healthcare ecosystem.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Emerging players

• RIVIAM: UK-based digital care platform offering patient portal, triage, and referral management for NHS and social care. Comparable niche overlap with SwiftQueue's electronic referrals and patient portal offerings in the UK.
• Doccla: UK-based virtual care and remote patient monitoring provider working with the NHS. Adjacent to SwiftQueue as a UK healthcare digital platform targeting NHS trusts, though focused on remote monitoring rather than scheduling.
• Cegedim (Crossway / Mediatech): European healthcare software vendor with patient scheduling and practice management solutions for hospitals and clinics. Comparable to SwiftQueue's scheduling and clinic administration modules across European healthcare.

Broad incumbents

• Epic Systems: Dominant US-based EHR vendor with MyChart patient portal that includes online appointment booking, referrals, and check-in. Represents the broad incumbent risk to best-of-breed schedulers like SwiftQueue, especially in larger health systems.
• Oracle Health (formerly Cerner): Major EHR vendor offering integrated patient scheduling, portal, and referral management as part of its enterprise healthcare suite. Competes with SwiftQueue indirectly as hospital customers consolidate to a single-vendor suite.

Direct peers

• Patients Know Best: UK-based patient portal and personal health record platform integrated with NHS systems. Comparable to SwiftQueue as a patient-facing portal for appointments, referrals, and engagement in the UK hospital market.
• DrDoctor: UK-based patient engagement and appointment management platform serving NHS hospitals with online booking, digital reminders, and patient flow tools. Directly comparable to SwiftQueue in target customer (NHS), product (scheduling/patient engagement), and geography (UK).
• Phreesia: US-based patient intake, self-service check-in, and appointment scheduling platform for healthcare providers. Comparable to SwiftQueue's Kiosk Check-In, Patient Portal, and Online Appointment Booking products, though primarily serving the US market.
• Induction Healthcare (Zesty): UK healthcare patient portal and appointment management provider serving NHS trusts. Directly comparable to SwiftQueue's Patient Portal and Online Appointments modules with similar NHS enterprise customer base.
• Accurx: UK healthcare communication and patient engagement platform used widely by NHS trusts for patient messaging, appointment management, and digital front-door workflows. Overlaps with SwiftQueue on hospital-targeted patient scheduling and engagement, though with a broader messaging-led product.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/swiftQueue
• Facebookfacebook.com/swiftQueue
• LinkedInlinkedin.com/company/swiftqueue

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SwiftQueue