What Akixi does

Akixi is a UK-headquartered B2B SaaS provider of customer experience (CX) intelligence solutions for cloud communications platforms, founded in 2008 and operating from Crawley near London with additional offices in Peterborough (UK) and Glen Allen, Virginia (US). The company's core portfolio comprises three integrated products — CX Analytics (real-time and historical call analytics with sub-1-second wallboard updates, 250+ reporting metrics, queue and SLA management, and the proprietary CX Score metric), CX Integration (CRM connectivity across 300+ platforms including Salesforce, HubSpot, and Zoho, with presence, click-to-dial, screen pop-up, and automated activity logging), and CX Record (Microsoft-certified compliant call recording supporting FCA, PCI DSS, MiFID II, GDPR, HIPAA, Dodd-Frank, and NHS frameworks with secure Azure storage). The underlying platform supports Microsoft Teams, Cisco Webex Calling, Cisco BroadWorks, and NetSapiens on a unified cloud architecture, with the proprietary Akixi Bot Engine providing sub-1-second real-time event delivery and a Hello AI conversational intelligence layer offering automated scoring, NLP-based intent analysis, and compliance risk identification across 100% of call volume.

Akixi operates an exclusively channel-first commercial model: the company does not sell directly to end customers and instead distributes through 851 service provider and MSP partners globally (600+ active), who white-label the platform, manage customers through a multi-tenant portal, and retain margin ownership. Revenue is generated primarily through per-user-per-month subscription fees attached to underlying cloud communications platforms, with value-added services (analytics, CRM integration, recording) priced at $3-$10 per user per month and stated to lift average account revenue by up to 40%. Akixi's customer base spans 20,520 customer sites and 946,349 monitored users worldwide, with named partners including Highnet, Evolve IP, Redcentric, Beanfield (Canada), and Saicom (South Africa). The company is privately held by private equity firm Axiom Equity and is described as fast-growing and profitable. Notable corporate actions include the 2023 acquisition of Mondago (expanding CRM integration depth and enabling the Select Installer Partner Program for Healthcare and Education), a February 2024 corporate rebrand to reinforce CX positioning, the May 2024 general availability launch of CX Analytics for Microsoft Teams, and expansion into Canada and South Africa in November 2024. The leadership team includes CEO John Burton (per the most recent official company information), CRO Andrew Cantle, CFO Desmond O'Neill, CTO Sam Hoffpauir, CPMO Mike Wilkinson, Head of Marketing John Christian, and Head of HR Sibella Thompson, supported by approximately 70 employees.

Name

Akixi

Legal name

Akixi

Website

https://akixi.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

51–100 employees

Short description

Akixi is a UK-based B2B SaaS provider of real-time call analytics, CRM integration, and compliant call recording for Microsoft Teams, Webex Calling, BroadWorks, and NetSapiens, sold exclusively through 850+ service provider and MSP channel partners globally.

Ownership category

akta.pro rank

Product category

Cloud Communications Analytics Software

NAICS

Software Publishers (51321)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• Cloud communications analytics
• Call recording software
• CRM telephony integration
• Contact center analytics
• UCaaS channel platform

Headquarters

HQ city

Crawley

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription Recurring Revenue (Per User/Month): Akixi generates recurring revenue through per-user, per-month subscription fees attached to cloud communications platforms (Microsoft Teams, Cisco Webex Calling, Cisco BroadWorks). Value-added services can add $3 to $10 per user per month, lifting average account revenue by as much as 40%. The company is fast-growing and profitable, operating across UK, Europe, and the US.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Akixi sells cloud-based CX intelligence software that delivers real-time and historical call analytics, CRM telephony integration, and compliant call recording for unified communications platforms such as Microsoft Teams, Cisco Webex Calling, and Cisco BroadWorks. The products are sold exclusively to service providers, MSPs, and resellers, who in turn bundle them (often under their own brand) for the business end-customers running on those platforms.

Product overview

Akixi is a B2B SaaS CX intelligence platform providing a unified portfolio of three integrated products for cloud communications environments. The core portfolio consists of CX Analytics (real-time call analytics), CX Integration (CRM integration), and CX Record (call recording), all designed for channel delivery through Service Providers and MSPs. These products share a common cloud platform supporting Microsoft Teams, Cisco Webex Calling, and Cisco BroadWorks, enabling partners to deploy individual or bundled value-added services. CX Integration Custom extends capabilities for complex custom CRM requirements.

Differentiator

Problem solved

Functional benefit

Brands

• CX Analytics: Real-time and historic call analytics platform providing wallboard updates, queue management, SLA monitoring, agent performance tracking, and over 250 reporting metrics.
• CX Integration
• CX Record
• CX Connect
• Fast Forward Program
• CX Score
• Hello AI

Products and services

• CX Analytics Real-time and historical call analytics, wallboards, dashboards, and CX reporting delivered to service provider and reseller partners for their business end-customers running on cloud communications platforms.
• CX Integration Standard CRM telephony integration product that delivers screen-pop, click-to-call, and call activity journaling into the most common CRM and contact-center systems used by service provider end-customers.
• CX Record Compliant call recording product providing encrypted capture, storage, retention controls, and audit features for service provider end-customers in regulated industries such as financial services, healthcare, and the public sector.
• CX Integration Custom Bespoke CRM and contact-center integration product for service provider partners whose end-customers use non-standard, in-house, or proprietary CRM environments that fall outside the standard CX Integration catalog.

Quantifiable outcome

• Value-added services can add between $3 and $10 per user per month, lifting average account revenue by as much as 40%
• +3 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability8 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core.

• Oak InnovationcoreTechnology or Integration · 14 November 2024Oak Innovation partnership powers Akixi's Microsoft-certified Teams call recording solution. The Oak-powered call recording covers audio, video, screen, meetings, and both internal and external calls through Microsoft Graph API integration. Recordings are encrypted and securely stored in Azure. This partnership gives service providers an additional option to boost revenues from their Teams voice services amid price erosion in the Teams PSTN calling market.
• NetaxiscoreStrategic or Co-development PartnerNetaxis Fusion partnership accelerates the implementation of Akixi's value-added services across cloud communication platforms including Microsoft Teams, Webex Calling, and Zoom. The partnership simplifies integration with service providers' OSS/BSS systems, reducing time and effort to deploy and monetise solutions. Netaxis is part of Akixi's strategic technology ecosystem following the acquisition of Mondago.
• TekVizioncoreTechnology or IntegrationAkixi partners with TekVizion through its 360 program to access advanced lab environments and expertise in Microsoft Teams telephony integration via Operator Connect and Direct Routing. TekVizion provides third-party validation of call data integrity to maintain high standards of accuracy in call center reporting and analytics. The partnership drives evolution of test automation by integrating Akixi's real-time call analytics scenarios with TekVizion's testing platform.
• SIPPIOcoreTechnology or IntegrationSIPPIO partnership enhances Akixi's Teams Voice services by combining SIPPIO's market-leading communication enablement platform with Akixi's advanced call analytics. The partnership empowers service providers to deliver richer, more scalable Teams voice solutions, enable data-driven insights, and improve customer engagement and satisfaction.
• MiaReccoreTechnology or IntegrationMiaRec partnership ensures seamless integration of Microsoft Teams call recording, providing businesses with compliance, quality assurance, and AI-driven insights. MiaRec-powered Akixi Call Recording is a Microsoft-certified solution delivering secure, compliant, and high-quality call recording leveraging Microsoft Graph API integration.
• MondagocoreOthersAkixi acquired Mondago, expanding its technology ecosystem. The Mondago/Akixi combined entity enables expanded CRM integration capabilities and the Select Installer Partner Program for Healthcare and Education integrations.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• CallRail: CallRail provides call tracking, analytics, and conversation intelligence for businesses and agencies. Comparable to Akixi as a call analytics SaaS targeting sales and service operations with per-seat/usage pricing and CRM integrations.
• Invoca: Invoca offers call tracking, AI-driven conversation analytics, and CX intelligence primarily to enterprise and mid-market. Comparable to Akixi's CX Analytics and conversational intelligence capabilities, with deeper marketing attribution focus.
• CallMiner: CallMiner is a conversation analytics platform providing 100% call scoring, compliance monitoring, and CX insights. Directly comparable to Akixi's CX Score and conversational intelligence product positioning.
• CallTrackingMetrics: CallTrackingMetrics delivers call tracking, routing, and analytics for sales and marketing teams. Closely comparable to Akixi's call analytics offering with similar SMB/mid-market and partner-led distribution model.
• Dubber: Dubber provides cloud-native call recording and voice intelligence, primarily distributed through service providers and UCaaS platforms. Directly comparable to Akixi's CX Record and conversational intelligence capabilities via channel partners.
• VoiceBase: VoiceBase offers AI-powered speech analytics and conversation intelligence for enterprise contact centers. Comparable to Akixi's conversational intelligence and CX Score product capabilities.

Broad incumbents

• NICE Ltd: NICE is a global leader in contact center analytics, quality management, and compliance recording. Comparable as a broader incumbent providing overlapping call analytics and conversational intelligence, but focused on large enterprise contact centers rather than UCaaS-adjacent deployments.
• Genesys: Genesys is a major CCaaS platform with workforce engagement, analytics, and conversational AI. Comparable in CX analytics and AI capabilities but as a broader incumbent covering full contact center operations versus Akixi's UCaaS-adjacent analytics focus.
• Talkdesk: Talkdesk is a cloud CCaaS vendor with built-in analytics, quality management, and AI. Comparable in CX analytics capabilities but competes from the broader CCaaS incumbent position rather than the lightweight UCaaS-adjacent niche Akixi targets.

Emerging players

• MiaRec: MiaRec provides Microsoft Teams-certified call recording and AI-driven conversation analytics. Comparable to Akixi's CX Record and Hello AI products, and an existing technology partner; competes in the same Microsoft Teams call recording and analytics niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AkixiLtd
• YouTubeyoutube.com/c/akixi
• Facebookfacebook.com/AkixiLimited
• LinkedInlinkedin.com/company/akixi

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Akixi