MiaRec
MiaRec is an AI-native conversation intelligence and Automated Quality Management platform that helps mid-market and enterprise contact centers analyze 100% of customer interactions across voice and digital channels, delivering CX, compliance, and revenue intelligence via SaaS integrated with leading CCaaS providers.
- Company typePrivate
- Founded2007
- HeadquartersCampbell, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What MiaRec does
MiaRec is an AI-native conversation intelligence and Automated Quality Management (Auto QM) platform purpose-built for mid-market and enterprise contact centers. Founded in 2007 and headquartered in Campbell, California, the company analyzes 100% of customer interactions across voice and digital channels, replacing manual QA processes that sample only 1-2% of conversations. The platform is used by 500+ businesses across financial services, healthcare, automotive, transportation, BPO, government, and hospitality to surface CX, compliance, and revenue intelligence; named customers include BBVA, NHS, Penske Automotive, Knight Transportation, Loomis Sayles, AmTrust Financial, Mary Bird Perkins Cancer Center, FirstLight Credit Union, LG CNS, Logicalis, Connect for Health Colorado, and Continuum Global Solutions.
The platform is built on a Generative AI and Large Language Model architecture with native speech-to-text, LLM-based sentiment analysis, Named Entity Recognition for PII/PCI redaction, predictive churn and buying-signal detection, and a customizable AI Prompt Designer. Core modules include Customer Experience (CX) Intelligence, Revenue Intelligence, and Auto QA; add-on modules include Ask AI, Custom Insights, AI Action Engine, Auto Data Redaction, Screen Recording, and the AI Prompt Designer. The platform supports 98 languages, claims 99.9% redaction accuracy, and integrates natively with Five9 (via an accredited ISV relationship and the Five9 Marketplace listing "MiaRec Voice Analytics powered by Five9 VoiceStream"), Cisco Webex, Microsoft Teams, RingCentral, and Twilio. MiaRec has been recognized as a Core Performing vendor on the CMP Research Prism in both Automated QA/QM and Customer Analytics.
MiaRec operates as a privately held, US-incorporated entity (MiaRec, Inc.) with 11-50 employees. Revenue is generated through custom-quoted SaaS subscriptions augmented by modular add-ons and embedded professional services, governed by an AI Fair Use pricing policy. Go-to-market is sales-led enterprise (Book a Demo, Schedule A Strategy Call, Request Custom Quote) supplemented by a formal partner program, channel resellers, and the Five9 Marketplace. The company is led by founder and CEO Gennadiy Bezkorovayniy. No funding rounds, M&A events, or institutional investors are disclosed in the source material, and cap-table composition, founding-year precision beyond 2007, and ARR remain data gaps.
MiaRec firmographics
Firmographics- Name
- MiaRec
- Legal name
- MiaRec, Inc.
- Website
- https://miarec.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- MiaRec is an AI-native conversation intelligence and Automated Quality Management platform that helps mid-market and enterprise contact centers analyze 100% of customer interactions across voice and digital channels, delivering CX, compliance, and revenue intelligence via SaaS integrated with leading CCaaS providers.
- Ownership category
- akta.pro rank
MiaRec industry classification
Industry- Product category
- Contact Center Analytics Software
- NAICS
- Software Publishers (5132), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industry
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
Keywords
Where MiaRec is headquartered
LocationHeadquarters
- HQ city
- Campbell
- HQ country
- United States
- HQ region
- North America
Markets served
MiaRec business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription (SaaS): MiaRec is a cloud-based SaaS platform sold on a subscription basis with a formal pricing page, but actual price points are quote-based (Request Custom Quote CTA) rather than published list pricing. A Fair Use / AI Fair Use pricing policy governs acceptable usage of AI features.
- Add-On Modules: Revenue is augmented by modular add-ons (Ask AI, Custom Insights, Auto Redaction, Screen Recording, AI Action Engine) sold alongside the core CX Intelligence and Revenue Intelligence subscription products.
- Professional Services / Onboarding: Custom Insights and other enterprise deployments include 'complete onboarding and support' where the MiaRec team implements tailored business intelligence engines together with the customer, indicating professional services revenue embedded in enterprise contracts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom-quoted subscription pricing; add-ons priced per configuration |
| Subscription | Annual | Modular add-ons (Ask AI, Custom Insights, Auto Redaction, Screen Recording, AI Action Engine) sold on top of core subscription |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels8 records
MiaRec product offering
Product offeringCore offering
MiaRec sells an AI-native, cloud-based conversation intelligence and Automated Quality Management platform that ingests 100% of customer interactions across voice and digital channels and turns them into CX, compliance, and revenue intelligence for contact centers. Its product portfolio includes the unified MiaRec Platform, CX Intelligence, Revenue Intelligence, Auto QA, and modular add-ons (AI Action Engine, Ask AI, Custom Insights, Auto Redaction, Screen Recording, AI Prompt Designer), with native integrations to leading CCaaS providers (Five9, Cisco Webex, Microsoft Teams, RingCentral, Twilio) and support for 98 languages.
Product overview
MiaRec offers a unified AI-native Conversation Intelligence and Automated Quality Management platform for contact centers, delivered as a platform-plus-modules architecture. The shared MiaRec Platform analyzes 100% of customer interactions across voice and digital channels and powers two flagship solution suites — Customer Experience (CX) Intelligence and Revenue Intelligence — alongside the core Auto QA (Automated Quality Management) capability. A set of add-on modules extend the platform: AI Action Engine, Ask AI, Custom Insights, Auto Redaction, Screen Recording, and the AI Prompt Designer. Customers can integrate MiaRec with leading CCaaS providers including Five9 (via Five9 VoiceStream/SIP), Cisco Webex, Microsoft Teams, RingCentral, and Twilio. The platform supports 98 languages, uses generative AI and LLM-based sentiment analysis, and helps customers comply with frameworks such as PCI-DSS, HIPAA, GDPR, and CCPA. MiaRec is recognized as a Core Performing vendor in the CMP Research Prism for both Automated QA/QM and Customer Analytics and is trusted by 500+ businesses.
Differentiator
Problem solved
Functional benefit
Products and services
- MiaRec Platform Unified AI-native conversation intelligence and Automated Quality Management platform for contact centers that ingests 100% of customer interactions across voice and digital channels and powers the MiaRec solution suites and add-on modules.
- Customer Experience (CX) Intelligence Analyzes 100% of conversations across channels to measure real sentiment, detect churn risk, and uncover root causes of customer friction, generating CX metrics such as CSAT and NPS for contact center leaders.
- Revenue Intelligence Surfaces buying signals, objection patterns, missed opportunities, and measurable financial impact hidden in customer interactions to enable data-driven revenue leadership for contact center sales teams.
- Auto QA (Automated Quality Management) Automates evaluation of 100% of customer conversations using generative AI and customizable scorecards, replacing manual QA sampling with complete visibility into agent performance, compliance, and coaching.
- AI Action Engine Add-on that turns conversational insights into automated follow-ups and workflow actions after every customer conversation, operationalizing QA, coaching, and CX findings as workflows.
- Ask AI Natural-language AI data analyst add-on that lets users ask questions about contact center data and receive answers, trends, root-cause insights, and AI-generated recommendations with charts in seconds, purpose-built for contact center analytics.
- Custom Insights Add-on that lets customers define business-critical questions and custom KPIs, then automatically extracts, monitors, and reports against them via a Prompt Designer interface, blending bespoke metrics with Auto QA, CX Intelligence, or Revenue Intelligence data.
- Auto Data Redaction ML/Named-Entity-Recognition-based redaction add-on that automatically removes PII and payment-card data from transcripts and corresponding audio files at claimed 99.9% accuracy, with zero out-of-the-box configuration.
- Screen Recording Synchronized full-motion screen capture across multiple monitors per agent, providing visibility into agent activity, fraud prevention, PCI-DSS-friendly pause-and-resume, and productivity analysis for contact centers.
- AI Prompt Designer Interface capability that lets users design, refine, and iterate the prompts and logic powering Auto QA, Custom Insights, and Ask AI, translating manual scorecards and bespoke business questions into AI-driven scoring criteria.
Quantifiable outcome
- Up to 90% faster root cause analysis compared to manual reporting (Ask AI)
- +4 more outcomes
Companies that use MiaRec
Customer profileNamed customers13 records
Segments7 records
Ideal customer profiles5 records
MiaRec technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability11 records
Feature10 records
MiaRec partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered flagship, core and minor.
- Five9flagshipMiaRec is an accredited independent software vendor on the Five9 Marketplace, with a joint product listing 'MiaRec Voice Analytics powered by Five9 VoiceStream.' MiaRec integrates with Five9 VoiceStream via SIP streams (separate streams for Agent and caller) with CTI event linking. The integration enables plug-and-play deployment in as little as 24 hours and positions MiaRec as a recommended Automated Quality Management and Conversation Intelligence complement to Five9's CCaaS platform. The relationship was already established by the 2022 Five9 CX Summit.
- Cisco WebexcoreMiaRec integrates with Cisco Webex as one of the 'top CCaaS Providers' the platform supports, alongside Five9, Microsoft Teams, RingCentral, and Twilio.
- Microsoft TeamscoreMiaRec integrates with Microsoft Teams as one of the 'top CCaaS Providers' supported by the platform.
- RingCentralcoreMiaRec integrates with RingCentral as one of the 'top CCaaS Providers' supported by the platform.
- TwiliocoreMiaRec integrates with Twilio as one of the 'top CCaaS Providers' supported by the platform.
- LogicalisminorLogicalis is displayed as a MiaRec customer/partner logo on the MiaRec homepage, indicating a global systems integrator that deploys MiaRec alongside its enterprise IT services.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
MiaRec competitors and assessment
Company assessmentDirect peers
- Observe.AI: Observe.AI offers an AI conversation intelligence and Auto QA platform purpose-built for contact centers, with Generative AI scoring and coaching. Directly comparable to MiaRec on 100% call evaluation, agent coaching, and CCaaS integrations.
- Chorus.ai (ZoomInfo): Chorus.ai (acquired by ZoomInfo) provides AI-driven conversation intelligence and call analytics for sales and customer-facing teams, overlapping with MiaRec on transcription, sentiment, and revenue-signal extraction from customer conversations.
- Cresta: Cresta is an AI-native real-time coaching and conversation intelligence platform for contact centers and sales teams, directly competing with MiaRec on Generative AI-driven agent assistance, QA, and conversation analytics for enterprise CX organizations.
- CallMiner: CallMiner is a long-standing conversation analytics and Auto QM platform for enterprise contact centers, directly competing with MiaRec on speech analytics, QA automation, CX intelligence, and omnichannel customer interaction analysis.
- Gong.io: Gong is a leading conversation intelligence platform primarily for sales teams, using AI to analyze customer interactions for revenue signals. While sales-led, it overlaps with MiaRec's Revenue Intelligence product on buying-signal detection and objection analysis for revenue teams.
Broad incumbents
- Genesys: Genesys is a global CCaaS leader that has embedded conversation analytics, AI scoring, and quality management capabilities into its platform. Comparable as a broad incumbent that increasingly competes head-on with MiaRec's analytics layer as part of bundled offerings.
- NICE Ltd (CXone): NICE is a large enterprise contact center analytics and CX vendor with a comprehensive Auto QM, interaction analytics, and compliance suite. Overlaps with MiaRec on AI-driven QA, compliance, and CX intelligence as part of a much broader portfolio.
- Verint: Verint is a long-standing enterprise workforce engagement, call recording, and conversation analytics incumbent with overlapping Auto QM and CX analytics capabilities. Comparable as a broad incumbent covering many of the same regulated-vertical QA use cases MiaRec targets.
Emerging players
- Salesloft / Drift: Salesloft (with Drift) provides conversation intelligence and AI-driven sales engagement, overlapping with MiaRec's Revenue Intelligence on buying-signal and deal-insight analytics. Comparable as an adjacent AI revenue-conversation platform with a slightly different GTM focus.
- Teneo.ai (Voicebase): Teneo.ai (formerly VoiceBase) provides AI-driven speech analytics and conversation intelligence for enterprise contact centers, with overlapping capabilities in transcription, sentiment, and compliance redaction. A niche comparable player focused on regulated-vertical analytics.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key highlights7 records
Customer concentration
MiaRec social profiles
Digital presenceMiaRec compliance and trust
Trust signalCompliance5 records
MiaRec financial estimates
Financial estimateRevenue estimate
Valuation estimate
MiaRec leadership team
Management profileNumber of profiles
Profiles3 records
MiaRec funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MiaRec M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MiaRec
What does MiaRec do?
MiaRec sells an AI-native, cloud-based conversation intelligence and Automated Quality Management platform that ingests 100% of customer interactions across voice and digital channels and turns them into CX, compliance, and revenue intelligence for contact centers. Its product portfolio includes the unified MiaRec Platform, CX Intelligence, Revenue Intelligence, Auto QA, and modular add-ons (AI Action Engine, Ask AI, Custom Insights, Auto Redaction, Screen Recording, AI Prompt Designer), with native integrations to leading CCaaS providers (Five9, Cisco Webex, Microsoft Teams, RingCentral, Twilio) and support for 98 languages.
Is MiaRec a public or private company?
MiaRec is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was MiaRec founded?
MiaRec was founded in 2007. It employs 11 to 50 people.
Where is MiaRec based?
MiaRec is headquartered in Campbell, United States, in the North America region.
How does MiaRec make money?
Three revenue lines are on record. Subscription (SaaS) is the primary driver. The others are add-On Modules and professional Services / Onboarding.
Who are MiaRec's main competitors?
Direct peers on record are Observe.AI, Chorus.ai (ZoomInfo), Cresta, CallMiner and Gong.io. Broad incumbents are Genesys, NICE Ltd (CXone) and Verint. Emerging players are Salesloft / Drift and Teneo.ai (Voicebase).
Does MiaRec have an API?
No public API is recorded for MiaRec.
What industry is MiaRec in?
MiaRec's product category is Contact Center Analytics Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights). Its NAICS code is 5132 and its SIC code is 7370.