IT Support RI
IT Support RI is a founder-owned managed service provider founded in 2002 in North Smithfield, Rhode Island, delivering outsourced IT, cybersecurity, backup, VoIP, and compliance services to small and mid-sized businesses across Rhode Island, Massachusetts, and Connecticut on a recurring subscription basis.
- Company typePrivate
- Founded2002
- HeadquartersNorth Smithfield, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What IT Support RI does
IT Support RI is a privately held, founder-owned managed service provider (MSP) founded in 2002 and headquartered in North Smithfield, Rhode Island. The company delivers outsourced IT operations to small and mid-sized businesses across southern New England — specifically Rhode Island, Massachusetts, and Connecticut — under a recurring, all-inclusive subscription model that bundles remote and onsite support, help desk, monitoring, backups, and cybersecurity without per-incident fees. Its service portfolio spans Help Desk Support, Backup & Disaster Recovery (3-2-1 methodology with rapid restoration), Cyber Security (managed antivirus, multi-factor authentication, security awareness training), Remote Server Monitoring (24/7/365), VoIP via 3CX, and Microsoft 365/Office 365 migration and management. The firm is differentiated by an explicit US-based technician model with no offshore outsourcing and a 15-minute technician-assignment guarantee.
The business is organized around vertical specialization rather than horizontal scale. Named verticals include Optometry/eye care (with familiarity in Zeiss, Compulink, Eyefinity, OfficeMate, Revolution EHR), Manufacturing (E2 Shop, MieTrak, Amada), Biotechnology (GxP/21 CFR Part 11), Non-Profits, and Professional Services. Regulatory and compliance services — HIPAA, DFARS (NIST 800-171), ITAR, and NIST 800-53 — are positioned as a core offering, supported by technician credentials spanning ConnectWise, HIPAA, FBI, US Department of Homeland Security, and Rhode Island Joint Cyber Task Force affiliations. The go-to-market is field sales-led with a named team of sales, service, and engineering roles; marketing relies on content (an Amazon Best Seller book 'IT Free Fall,' the Scam School series), organic social, newsletters, and referral programs rather than paid acquisition.
The company has no external funding rounds, no subsidiaries, no disclosed M&A activity, and no public revenue figures. Recognition includes Channel Futures MSP 500 and MSP 501 (2025), CRN Pioneer 250 (2024), and America's Fastest Growing Companies (2024 and 2025). Two co-founders — Paul Riendeau and Nick Bernfeld, both titled CEO — retain ownership and operational control, with Leo Cote as COO. The two co-CEO design is unusual and may reflect operating partnership rather than a structural change in title.
IT Support RI firmographics
Firmographics- Name
- IT Support RI
- Legal name
- IT Support RI
- Website
- https://itsupportri.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- IT Support RI is a founder-owned managed service provider founded in 2002 in North Smithfield, Rhode Island, delivering outsourced IT, cybersecurity, backup, VoIP, and compliance services to small and mid-sized businesses across Rhode Island, Massachusetts, and Connecticut on a recurring subscription basis.
- Ownership category
- akta.pro rank
IT Support RI industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Onsite/Field IT Support Services (BPAEABAC), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where IT Support RI is headquartered
LocationHeadquarters
- HQ city
- North Smithfield
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
IT Support RI business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services (Recurring Subscription): Ongoing managed IT services delivered as a monthly or annual subscription. The company offers all-inclusive service plans that include remote and onsite support at no additional charge, allowing clients to budget IT expenses without per-incident costs. Support covers anti-virus, backups, updates, patches, routine maintenance, and help desk.
- Project-Based / Professional Services: One-time services including VoIP setup, network infrastructure upgrades, server installation, wireless network installation, employee productivity package deployment, cloud migration, cybersecurity audits, and compliance consulting (HIPAA, DFARS, ITAR, NIST).
- Compliance Consulting: Specialized compliance advisory services for regulated industries including HIPAA Security Risk Analysis, DFARS/NIST 800-171 compliance, ITAR compliance, and policy documentation — offered as standalone consulting engagements or bundled with managed services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | All-Inclusive Managed IT Service Plan |
| One time/ perpetual license | Pay-as-you-go | IT Free Fall Book |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
IT Support RI product offering
Product offeringCore offering
IT Support RI is a managed service provider (MSP) delivering outsourced IT management for small and mid-sized businesses across Rhode Island, Massachusetts, and Connecticut. Core services include proactive 24/7/365 monitoring, help desk support, backup and disaster recovery, cybersecurity, Microsoft 365 cloud productivity, and 3CX managed VoIP phone systems. The company also delivers compliance consulting for HIPAA, DFARS, ITAR, and NIST-regulated industries, all delivered by a US-based, background-checked technical team.
Product overview
IT Support RI is a managed service provider (MSP) offering a comprehensive suite of IT support services for small and mid-sized businesses across Rhode Island, Massachusetts, and Connecticut. The core offering centers on Help Desk Support, Backup & Disaster Recovery, Cyber Security, Remote Server Monitoring, VoIP Phone Systems, and Microsoft 365/Office 365 Services. These are complemented by add-on services including Wireless Network Installation, Network Infrastructure Upgrades, Network Organization & Clean Up, Server Setup & Installation, Emergency Server Repair, New Workstations & Laptops, Employee Productivity Package, Patching and Updates, Cloud Computing Solutions, IT Consulting, 24/7/365 Monitoring, All-Inclusive IT Service, Onsite IT Support, Emergency Tech Support, Backup Internet Service, Vendor Support, and Virtualization. Additionally, the company offers specialized compliance support modules including HIPAA Compliance Support, DFARS Compliance, ITAR Compliance, and NIST Compliance for regulated industries. Services are delivered through US-based technicians with options for both remote and onsite support.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
Quantifiable outcome
- 15-minute response guarantee for all IT support requests
- +3 more outcomes
Companies that use IT Support RI
Customer profileNamed customers16 records
Segments6 records
Ideal customer profiles5 records
IT Support RI technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature6 records
IT Support RI partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- 3CXcoreIT Support RI is a certified 3CX phone system partner, reselling, deploying, and managing 3CX cloud phone systems for business clients. Services include system design, number porting, call routing configuration, mobile app setup, and ongoing VoIP management.
- ConnectWisecoreIT Support RI holds ConnectWise certification, using ConnectWise PSA/RMM tools for professional services automation and remote monitoring and management of client IT environments.
- Microsoft 365coreIT Support RI specializes in Microsoft 365 migration, deployment, and management — including Office applications, Teams, cloud email, and security configurations (MFA, email encryption).
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
IT Support RI competitors and assessment
Company assessmentDirect peers
- Ntiva: Ntiva is a US managed IT services and cybersecurity provider serving SMBs and mid-market businesses with helpdesk, cloud, backup, and compliance support. Comparable headcount scale, recurring revenue model, and SMB focus make it a strong direct peer.
- Dataprise: Dataprise is a US-based managed services provider offering co-managed and fully managed IT, cybersecurity, backup/DR, and cloud to SMB and mid-market clients. Directly comparable to IT Support RI on product mix (helpdesk, monitoring, compliance, Microsoft 365) and target customer size.
- Logically: Logically is a managed IT and cybersecurity services provider for SMB and mid-market organizations with co-managed IT and fully managed service offerings. Overlaps directly on managed helpdesk, security, backup, and compliance services for similar customer profiles.
- Imagine IT: Imagine IT is a managed services provider offering helpdesk support, cloud, cybersecurity, and backup services to SMB clients. Direct overlap on product mix, SMB target market, and subscription managed services model.
- Kosh Solutions: Kosh Solutions is an IT managed services provider serving small to mid-sized businesses with helpdesk, network management, and cloud services. Comparable on managed IT focus, customer size, and recurring-service delivery model.
- Corsica Technologies: Corsica Technologies is a regional MSP delivering managed IT, cybersecurity, backup, and compliance services to SMBs. Strong comparable in product offering and SMB-mid-market customer focus, particularly with regulated verticals.
Regional players
- US Signal: US Signal delivers managed IT, data protection, and cloud services with emphasis on regional US markets. Overlaps with IT Support RI on managed services, backup/DR, and cloud productivity offerings though it leans more heavily into wholesale connectivity.
Emerging players
- Blackpoint Cyber: Blackpoint Cyber is a cybersecurity-focused managed services provider offering MDR, endpoint protection, and compliance services to MSPs and SMB clients. Comparable on the cybersecurity and compliance components of IT Support RI's stack but narrower scope.
Broad incumbents
- CDW (Managed Services): CDW is a large multi-segment IT solutions provider with a growing managed services practice covering cloud, security, and modern workplace. Overlaps broadly with IT Support RI's portfolio but operates at a much larger scale and with broader customer size.
- SHI International (Managed Services): SHI International is a large IT solutions and services provider offering managed services, cloud, security, and modern workplace solutions. Comparable on the breadth of IT services offered to SMB-mid-market customers, though much larger scale and not regionally focused.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
IT Support RI social profiles
Digital presenceIT Support RI compliance and trust
Trust signalCompliance9 records
IT Support RI financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT Support RI leadership team
Management profileNumber of profiles
Profiles15 records
IT Support RI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT Support RI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT Support RI
What does IT Support RI do?
IT Support RI is a managed service provider (MSP) delivering outsourced IT management for small and mid-sized businesses across Rhode Island, Massachusetts, and Connecticut. Core services include proactive 24/7/365 monitoring, help desk support, backup and disaster recovery, cybersecurity, Microsoft 365 cloud productivity, and 3CX managed VoIP phone systems. The company also delivers compliance consulting for HIPAA, DFARS, ITAR, and NIST-regulated industries, all delivered by a US-based, background-checked technical team.
Is IT Support RI a public or private company?
IT Support RI is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IT Support RI founded?
IT Support RI was founded in 2002. It employs 11 to 50 people.
Where is IT Support RI based?
IT Support RI is headquartered in North Smithfield, United States, in the North America region.
How does IT Support RI make money?
Three revenue lines are on record. Managed IT Services (Recurring Subscription) is the primary driver. The others are project-Based / Professional Services and compliance Consulting.
Who are IT Support RI's main competitors?
Direct peers on record are Ntiva, Dataprise, Logically, Imagine IT, Kosh Solutions and Corsica Technologies. US Signal is listed as a regional player. Blackpoint Cyber is listed as an emerging player. Broad incumbents are CDW (Managed Services) and SHI International (Managed Services).
Does IT Support RI have an API?
No public API is recorded for IT Support RI.
What industry is IT Support RI in?
IT Support RI's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEABAC, Onsite/Field IT Support Services. Its NAICS code is 54151 and its SIC code is 7373.