TimeZest
TimeZest is a SaaS scheduling automation platform purpose-built for Managed Service Providers, integrating with ConnectWise, Autotask, and HaloPSA to enable ticket-based appointment scheduling, calendar sync, and SLA management. The company serves MSP helpdesk, project, account management, and sales teams via freemium and subscription tiers.
- Company typePrivate
- Founded2019
- HeadquartersWilmington, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What TimeZest does
TimeZest is a SaaS scheduling automation platform purpose-built for Managed Service Providers (MSPs). Founded in 2019 and headquartered in Wilmington, Delaware (TimeZest Inc.), the company integrates directly with PSA tools — ConnectWise Manage, Autotask, and HaloPSA — to let technicians send scheduling requests from inside service tickets, read Outlook and PSA calendars simultaneously, automatically update ticket statuses, and pause SLA clocks when meetings are booked. The platform is offered on a freemium and subscription model: a Free tier for up to 10 users with basic scheduling features, and a Professional tier at $95/month for up to 4 users (additional users at $22/month), with annual billing and custom Enterprise pricing for larger MSPs.
The underlying technology is a cloud-native SaaS application hosted on Heroku within AWS Tier 1 data centers, with built-in security controls (AES-256 encryption at rest, mandatory MFA, HTTPS, SAST testing on every commit, production access controls) and ISO 27001 / SOC 2 Type II / GDPR / CCPA compliance. A public REST API (launched September 2023) extends the platform into RMM tools, client-facing portals, process automation, QBR scheduling, and CRM synchronization. Distribution combines product-led growth (self-serve free trial, freemium tier, SEO comparison pages) with marketplace listings (5-star rated in ConnectWise Marketplace) and a direct enterprise sales overlay supported by a VP of Sales, Regional Sales Manager, Sales Manager, and BDRs.
The company serves MSP helpdesk, project, account management, and sales teams, with the helpdesk use case (scheduling from tickets for faster issue resolution and SLA compliance) as the primary wedge. Customer evidence is concentrated in SMB and mid-market MSPs (Alliance Business Technologies, Tech Experts, F1 Solutions, Triniti Technology, ActiveCo Technology Management, C-Forward, BlueCastle IT Solutions, TruAdvantage, Daxtech IT Solutions, Unicom Technologies). Leadership is founder-led under CEO Gerwai Todd and Chief Strategy Officer / Co-Founder Jamison West, with a team of approximately 25+ employees across engineering, product, sales, customer success, and operations; the company is privately held and bootstrapped with no disclosed institutional funding.
TimeZest firmographics
Firmographics- Name
- TimeZest
- Legal name
- TimeZest Inc.
- Website
- https://timezest.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TimeZest is a SaaS scheduling automation platform purpose-built for Managed Service Providers, integrating with ConnectWise, Autotask, and HaloPSA to enable ticket-based appointment scheduling, calendar sync, and SLA management. The company serves MSP helpdesk, project, account management, and sales teams via freemium and subscription tiers.
- Ownership category
- akta.pro rank
TimeZest industry classification
Industry- Product category
- MSP Scheduling Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Email, Calendar & Scheduling (BPAMAMAC)
Keywords
Where TimeZest is headquartered
LocationHeadquarters
- HQ city
- Wilmington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
TimeZest business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription Plans: Monthly or annual subscription plans with tiered pricing based on user count. Free tier for up to 10 users with basic features. Professional tier at $95/month for up to 4 users with $22/month per additional user. Enterprise pricing available for larger MSPs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free - Basic scheduling for small teams |
| Subscription | Monthly | Professional - Full-featured scheduling automation |
| Subscription | Annual | Annual billing discount available |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
TimeZest product offering
Product offeringCore offering
TimeZest is a cloud-based scheduling automation platform built specifically for Managed Service Providers (MSPs). It integrates directly with PSA tools (ConnectWise Manage, Autotask, and HaloPSA) to enable ticket-based appointment scheduling, multi-calendar availability sync across Outlook and PSA systems, automatic ticket status updates, and SLA clock pausing when meetings are booked. The platform is offered via a freemium tier (up to 10 users) and a Professional tier ($95/month for up to 4 users) with a public REST API for custom integrations.
Product overview
TimeZest is a unified scheduling automation platform designed specifically for Managed Service Providers (MSPs). The core product integrates deeply with PSA tools (ConnectWise Manage, Autotask, and HaloPSA) to automate appointment scheduling directly from service tickets, sync calendars across Outlook and PSA systems, update ticket statuses automatically, and pause SLA timers. TimeZest is offered through two main tiers: a Free plan (up to 10 users) with basic scheduling features including one appointment type and ticket status updates, and a Professional plan ($95/month for up to 4 users, additional users $22/month) that adds unlimited appointment types, automated workflow scheduling, panel scheduling, Microsoft Teams/Zoom integration, custom email domains, SSO, and RBAC. The platform also includes a public API for custom integrations with RMM tools, client portals, and process automation platforms.
Differentiator
Problem solved
Functional benefit
Products and services
- TimeZest Automated scheduling platform for Managed Service Providers that integrates with ConnectWise Manage, Autotask, and HaloPSA to schedule appointments directly from service tickets, sync Outlook and PSA calendars, update ticket statuses automatically, and pause SLA timers when meetings are booked. Offered with a Free tier (up to 10 users) and Professional tier ($95/month for up to 4 users, additional users at $22/month).
- TimeZest API Public REST API enabling custom integrations with RMM tools, client-facing portals, process automation platforms, QBR tools, marketing automation, and CRM systems. Allows retrieval of appointment types, resources, and scheduling requests for BI reporting, plus programmatic scheduling request sending.
Quantifiable outcome
- Scheduling can consume approximately two weeks of every team member's time each year without automation.
- +2 more outcomes
Companies that use TimeZest
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles3 records
TimeZest technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Feature8 records
TimeZest partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core, strategic and major.
- HaloPSAcoreIntegration with HaloPSA announced October 2023. Allows MSPs switching to HaloPSA to maintain professional scheduling capabilities. TimeZest integrates where HaloPSA's native scheduling is basic and limited to inside tickets.
- ThreadstrategicThread is an ITSX platform for chat support. Integration announced September 2023 enables MSPs to send scheduling requests directly through the chat application. Reduces average 7.3 back-and-forth scheduling communications to one interaction. Results in 30% decrease in time to resolution.
- ConnectWisecoreDeep integration with ConnectWise Manage that enables scheduling directly from tickets, reads both Outlook and PSA calendars, updates ticket statuses, pauses SLA clocks, and logs all scheduling activity in ConnectWise. Listed as 5-star rated in ConnectWise Marketplace.
- Autotask (Datto)coreDeep integration with Autotask PSA similar to ConnectWise integration - reads availability across PSA and Outlook calendars, updates ticket statuses, and logs scheduling activity directly in Autotask tickets and opportunities.
- Microsoft 365 / TeamsmajorIntegration with Microsoft Office 365 Calendar and Microsoft Teams. TimeZest reads Outlook calendar availability and can automatically generate Microsoft Teams meeting links for scheduled appointments.
- ZoommajorZoom integration allowing automatic meeting link generation when appointments are scheduled through TimeZest.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
TimeZest competitors and assessment
Company assessmentBroad incumbents
- ConnectWise: The dominant PSA platform for MSPs and TimeZest's deepest integration partner. A broad incumbent whose own native scheduling capability directly competes with and threatens TimeZest's value proposition.
- HubSpot Meetings: Scheduling tool bundled within HubSpot's CRM and Marketing Hub. A broad incumbent offering scheduling as part of a wider CRM platform, relevant as TimeZest targets MSP sales and account management workflows.
- Salesforce Scheduler (formerly Appointments): Appointment scheduling inside Salesforce Service Cloud. Comparable as a broad incumbent CRM-embedded scheduling product that could compete in MSP environments using Salesforce.
Direct peers
- Setmore: Online appointment scheduling software targeting service-based businesses with calendar, payment, and customer management features. Comparable as a SaaS scheduling platform for service delivery.
- SavvyCal: Modern scheduling tool focused on professionals and consultants with calendar-overlap features. Comparable as a SaaS scheduling product competing for similar knowledge-worker scheduling workflows.
- Calendly: The dominant generic scheduling platform serving SMBs and enterprises, explicitly named by TimeZest as a comparison target. Calendly is the closest substitute product for scheduling automation, though it lacks PSA-native integrations.
- Acuity Scheduling: Subscription-based appointment scheduling software owned by Squarespace, widely used by service businesses. Comparable as a SaaS scheduling platform with customization and integrations.
- Doodle: Group scheduling and booking platform with paid tiers for professionals. Comparable as a direct scheduling automation competitor in the SaaS scheduling category.
- YouCanBookMe: Scheduling and booking platform used by professionals and service teams. Comparable as a direct SaaS scheduling competitor offering calendar integration, custom branding, and team scheduling features.
- Microsoft Bookings: Microsoft 365's built-in scheduling app, explicitly named by TimeZest as a comparison target. Bundled free with Microsoft 365, it competes on price for general scheduling but lacks the PSA-aware workflows TimeZest provides.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
TimeZest social profiles
Digital presenceTimeZest compliance and trust
Trust signalCompliance4 records
TimeZest financial estimates
Financial estimateRevenue estimate
Valuation estimate
TimeZest leadership team
Management profileNumber of profiles
Profiles6 records
TimeZest funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TimeZest M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TimeZest
What does TimeZest do?
TimeZest is a cloud-based scheduling automation platform built specifically for Managed Service Providers (MSPs). It integrates directly with PSA tools (ConnectWise Manage, Autotask, and HaloPSA) to enable ticket-based appointment scheduling, multi-calendar availability sync across Outlook and PSA systems, automatic ticket status updates, and SLA clock pausing when meetings are booked. The platform is offered via a freemium tier (up to 10 users) and a Professional tier ($95/month for up to 4 users) with a public REST API for custom integrations.
Is TimeZest a public or private company?
TimeZest is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TimeZest founded?
TimeZest was founded in 2019. It employs 11 to 50 people.
Where is TimeZest based?
TimeZest is headquartered in Wilmington, United States, in the North America region.
How does TimeZest make money?
One revenue line is on record: subscription Plans.
Who are TimeZest's main competitors?
Broad incumbents on record are ConnectWise, HubSpot Meetings and Salesforce Scheduler (formerly Appointments). Direct peers are Setmore, SavvyCal, Calendly, Acuity Scheduling, Doodle, YouCanBookMe and Microsoft Bookings.
Does TimeZest have an API?
Yes. TimeZest offers a public API that allows retrieval of data about appointment types, resources, and scheduling requests (for BI reports), as well as sending scheduling requests. The API can be leveraged for: RMM integrations (proactive maintenance, incident management, updates, upgrades), client-facing portal integrations (self-service scheduling, self-select, appointment reminders), process automation tools (dispatch automation, automated chat), QBR scheduling, automated reporting, marketing automation, and CRM synchronization. Anything that can send an HTTP request can be used to ask clients to schedule appointments. Developer documentation is at developer.timezest.com.
What industry is TimeZest in?
TimeZest's product category is MSP Scheduling Software. Its primary akta.pro industry code is BPAMAMAC, Email, Calendar & Scheduling. Its NAICS code is 5182 and its SIC code is 7370.