ORX Surgical
ORX Health builds a Knowledge Base Intelligence platform that transforms unstructured CCaaS, EHR, and CRM data into AI-ready knowledge bases for healthcare contact centers. It sells via enterprise SaaS subscriptions to hospitals, health systems, and digital health providers, distributed through direct sales and Calabrio/Epic channel partnerships.
- Company typePrivate
- Founded2019
- HeadquartersRichmond, Canada
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What ORX Surgical does
ORX Surgical (operating commercially as ORX Health) is a private healthcare AI company founded in 2019 and headquartered in Richmond, Canada, that builds a Knowledge Base Intelligence (KBI) platform for healthcare contact centers. The platform ingests unstructured artifacts — call transcripts, tickets, policy documents, images, and video — from CCaaS, EHR, and CRM systems, scores each knowledge unit on a 0–100 confidence scale, links it back to its source for auditability, and restructures it into AI-ready formats such as decision trees, SOPs, and bullet points. On top of the KBI engine, ORX offers five application modules: an AI Copilot for live agents, AI-Powered Quality Management, End-to-End Scheduling, a Self-Service Chatbot, and an Analytics Dashboard. The platform integrates directly with Genesys, Five9, NICE, Zendesk, Talkdesk, Intercom, Twilio, Salesforce, and Epic.
The company sells to hospitals, health systems, and digital health providers (visible logos include Wisp, Well Health, Excelle MD, Adracare, Spring X, DERM LOab, OSCAR Pro, Intrahealth, Exec Health, and INLIV) on a quote-based enterprise SaaS subscription. GTM is sales-led with a heavy channel-partner overlay: core partnerships with Calabrio (CCaaS, announced August 2024) and Epic (EHR) embed ORX into the distribution of two of the largest healthcare-platform ecosystems in North America. The company cites quantified customer outcomes of 4.5x ROI within four months, +80% automation rate, +40% agent productivity, -40% operational costs, 8x faster average handle time, and 2x customer satisfaction, and frames its value against a McKinsey-cited $360 billion GenAI savings opportunity in healthcare and an industry statistic that 95% of AI pilots fail due to poor data quality. The only disclosed capital event is a $0 participation in the UnitedHealthcare Accelerator in August 2022; no management team, funding rounds, or financial details are publicly disclosed, and headcount is reported at 1–10.
ORX Surgical firmographics
Firmographics- Name
- ORX Surgical
- Website
- https://orx.ai
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ORX Health builds a Knowledge Base Intelligence platform that transforms unstructured CCaaS, EHR, and CRM data into AI-ready knowledge bases for healthcare contact centers. It sells via enterprise SaaS subscriptions to hospitals, health systems, and digital health providers, distributed through direct sales and Calabrio/Epic channel partnerships.
- Ownership category
- akta.pro rank
ORX Surgical industry classification
Industry- Product category
- Healthcare AI Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)
Keywords
Where ORX Surgical is headquartered
LocationHeadquarters
- HQ city
- Richmond
- HQ country
- Canada
- HQ region
- North America
Markets served
ORX Surgical business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS/Software Subscription: ORX offers its Knowledge Base Intelligence platform as a software subscription, likely on a per-seat or enterprise contract basis, integrating with CCaaS and CRM platforms to deliver AI-powered knowledge management capabilities.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
ORX Surgical product offering
Product offeringCore offering
ORX Health (operating under the parent entity ORX Surgical) provides a Knowledge Base Intelligence (KBI) software platform that ingests unstructured data from CCaaS, EHR, and CRM systems and transforms it into organized, AI-ready knowledge bases. The platform powers AI Copilots for live agents, self-service chatbots, AI-powered quality management, and end-to-end scheduling, targeting healthcare contact centers and patient access workflows.
Product overview
ORX Health offers a unified Knowledge Base Intelligence platform that transforms scattered CCaaS, EHR, and CRM data into organized knowledge bases powering AI deployments. The core KBI platform serves as the foundation, with AI Copilots for live agents, AI-Powered Quality Management, End-to-End Scheduling, Self-Service Chatbot, and Analytics Dashboard as integrated add-on modules. The platform integrates directly with Zendesk, Salesforce, Genesys, Talkdesk, Twilio, Five9, NICE, Intercom, and EPIC to sync knowledge into existing tools healthcare teams already use.
Differentiator
Problem solved
Functional benefit
Brands
- Knowledge Base Intelligence (KBI): AI platform that transforms unstructured CCaaS, EHR, and CRM data into organized knowledge bases for AI deployments.
- Agent Copilots
Products and services
- Knowledge Base Intelligence (KBI) Platform
Quantifiable outcome
- 4.5X ROI Within 4 Months
- +5 more outcomes
Companies that use ORX Surgical
Customer profileSegments1 record
Ideal customer profiles1 record
ORX Surgical technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability6 records
Feature7 records
ORX Surgical partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- CalabriocoreORX allows Calabrio customers to deploy new AI features in their CCaaS and CRM systems, including AI Copilots for live agents, end-to-end scheduling, and AI-powered quality management programs. This partnership positions ORX as America's #1 contact center efficiency solution integrated with Calabrio's platform.
- EpiccoreLeverage Epic's advanced APIs alongside ORX's KBI to streamline EPIC scheduling decision trees and major patient access workflows. This partnership integrates ORX's knowledge base intelligence with America's #1 EHR platform.
Scale indicators8 records
Recent moves5 records
Expansion highlights5 records
ORX Surgical competitors and assessment
Company assessmentDirect peers
- Kore.ai: Kore.ai provides an enterprise conversational AI and contact center AI platform with healthcare deployments — comparable to ORX in deploying AI copilots and self-service bots that pull from enterprise knowledge sources.
- Avaamo: Avaamo is an enterprise conversational AI platform that builds AI assistants and knowledge automation for healthcare and other regulated industries — closely aligned with ORX's knowledge base transformation and agent copilot use cases.
- Hyro.ai: Hyro.ai is a healthcare-focused conversational AI platform that automates patient interactions across call centers, web, and mobile — directly comparable to ORX's healthcare contact center AI copilot and knowledge intelligence offering.
- Cresta: Cresta provides real-time AI agent assist and contact center intelligence software that ingests unstructured conversation data to coach agents — directly comparable to ORX's Knowledge Base Intelligence and Agent Copilot capabilities, though not healthcare-specific.
- Cognigy: Cognigy is an enterprise conversational and contact center AI platform that enables AI agents and agent assist for enterprise customers — directly comparable in functional scope to ORX's agent copilot and chatbot offerings.
- Yellow.ai: Yellow.ai provides enterprise-grade conversational AI and customer service automation across voice and digital channels — functionally aligned with ORX's contact center AI and knowledge management use cases, with similar integration playbook.
Broad incumbents
- Genesys: Genesys is the leading CCaaS platform with native AI agent assist and knowledge features that compete directly with ORX's contact center integrations — relevant as both an integration partner and a potential competitor embedding similar capabilities natively.
- NICE: NICE is a leading CCaaS and customer experience platform with native AI-driven agent guidance, real-time analytics, and knowledge tools — directly competing with ORX as a broader incumbent that could absorb knowledge intelligence features natively.
- Salesforce: Salesforce's Einstein and Agentforce offerings provide native AI agent, knowledge management, and CRM-integrated automation capabilities — relevant both as an integration partner for ORX and as a broad incumbent that could compete on knowledge intelligence.
- Five9: Five9 is a major CCaaS platform that has been expanding native AI capabilities including agent assist and GenAI features — directly competitive with ORX in the contact center AI space and listed as a supported integration platform.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights6 records
Customer concentration
ORX Surgical social profiles
Digital presenceORX Surgical financial estimates
Financial estimateRevenue estimate
Valuation estimate
ORX Surgical leadership team
Management profileNumber of profiles
ORX Surgical funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ORX Surgical M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ORX Surgical
What does ORX Surgical do?
ORX Health (operating under the parent entity ORX Surgical) provides a Knowledge Base Intelligence (KBI) software platform that ingests unstructured data from CCaaS, EHR, and CRM systems and transforms it into organized, AI-ready knowledge bases. The platform powers AI Copilots for live agents, self-service chatbots, AI-powered quality management, and end-to-end scheduling, targeting healthcare contact centers and patient access workflows.
Is ORX Surgical a public or private company?
ORX Surgical is a private company. It is classified as venture growth investor backed and is currently operating.
When was ORX Surgical founded?
ORX Surgical was founded in 2019. It employs 1 to 10 people.
Where is ORX Surgical based?
ORX Surgical is headquartered in Richmond, Canada, in the North America region.
How does ORX Surgical make money?
One revenue line is on record: saaS/Software Subscription.
Who are ORX Surgical's main competitors?
Direct peers on record are Kore.ai, Avaamo, Hyro.ai, Cresta, Cognigy and Yellow.ai. Broad incumbents are Genesys, NICE, Salesforce and Five9.
Does ORX Surgical have an API?
No public API is recorded for ORX Surgical.
What industry is ORX Surgical in?
ORX Surgical's product category is Healthcare AI Software. Its primary akta.pro industry code is HDAEALAL, Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms. Its NAICS code is 513210 and its SIC code is 7372.