What IPscape does

IPscape is an Australian cloud contact centre (CCaaS) and customer experience technology vendor founded in 2005 and headquartered in North Sydney, with a regional office in Jakarta. The company builds and sells the SCAPE platform on Microsoft Azure infrastructure, delivering omnichannel customer communications across voice, email, SMS, web chat, and WhatsApp. Core functionality includes intelligent IVR, predictive/progressive/preview outbound dialler, skills-based routing, native AI call summarisation, sentiment analysis, agentic AI workflows (AI SCAPE), and PCI DSS compliant payment capture, with the platform sold in three pricing tiers (Connect at $89/user/month through Converge at $159/user/month) on standard 36-month subscription contracts. Value-added modules include VaultSCAPE (long-term interaction storage), LinkSCAPE (CRM integrations with Dynamics, Salesforce, ServiceNow, Zendesk, HubSpot, Zoho), LeadSCAPE (lead capture), and PaySCAPE (PCI payments), and the company packages these into nine named vertical solutions (FinSCAPE, DebtSCAPE, GiveSCAPE, MarketSCAPE, PowerSCAPE, BPO SCAPE, MediSCAPE, EduSCAPE, GovSCAPE) targeting financial services, debt collection, fundraising, retail, utilities, BPO, healthcare, education, and government buyers.

IPscape's go-to-market combines direct field sales and inside sales in Australia with a multi-tier partner ecosystem internationally, including a strategic Microsoft partnership (Azure Marketplace, AppSource, Teams integration), international resellers (Digiserve in Indonesia as a PT Telkom subsidiary, COTU and LOQEX in the UK and Europe), and Australian channel and telco partners (Next Telecom, 365 Mechanix, Ethan, Commschoice, Jasco, Macquarie Telecom). The company sells almost exclusively to enterprise and mid-market customers in regulated industries where ISO 27001:2022 certification, Australian data sovereignty, and vertical-specific compliance workflows are procurement gating criteria; enterprise references include a leading Victorian utility provider (handling 20,000 emergency calls during a storm event), a multinational Australian investment bank, a global consumer credit agency, NESS Super, Peak Services, and Odondo.

IPscape is a privately held company with reported headcount of 11-50 employees, a board chaired by Paul Lewis and led by CEO Fiona Boyd, and a single disclosed funding event (Titanium Ventures, 2012, undisclosed amount). The platform claims 99.99% uptime, standard 4-8 week implementations, and customer-reported outcomes such as AI Receptionist handling 22-40% of inbound calls automatically, collections tripled for debt collection clients, and 25-30% improvements in fundraising contact rates. International expansion is channelled through partners rather than owned subsidiaries beyond the Jakarta office, and AI capability is productised through pre-built agentic agents and Azure-aligned AI services rather than proprietary foundation models.

Name

IPscape

Legal name

IPscape

Website

https://ipscape.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

IPscape is an Australian cloud contact centre vendor (founded 2005, North Sydney) selling the SCAPE platform on Microsoft Azure to enterprise and mid-market customers in regulated industries across Australia, Indonesia, the UK, and Europe, with omnichannel communications, agentic AI workflows, and nine vertical solution packages.

Ownership category

akta.pro rank

Product category

Cloud Contact Centre Software (CCaaS)

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Cloud contact centre
• Agentic AI automation
• Omnichannel customer experience
• Unified communications
• PCI compliant payments

Headquarters

HQ city

North Sydney

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Contact Centre Software Subscriptions: Monthly per-user subscription licensing for SCAPE contact centre packages (Connect, Converse, Converge tiers) with varying feature sets. Minimum contract terms of 36 months standard, with options for 24, 12, or month-to-month.
2. Unified Communications Subscriptions: SCAPE UC Teams subscription at $25/user/month for Microsoft Teams integration with calling, presence, video, chat, and meetings.
3. Value-Added Product Add-ons: Additional revenue from add-on products including VaultSCAPE (storage), LeadSCAPE (lead capture), PaySCAPE (payments), LinkSCAPE (integrations), and AI SCAPE capabilities.
4. Professional Services: Implementation, integration, contact centre review, advanced CRM integration, and custom AI model development services.
5. Flexible Pricing Models: License-based, max concurrent, usage-based, and month-to-month pricing models to accommodate different customer needs.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels7 records

Core offering

IPscape sells the SCAPE platform — a cloud-native, AI-powered contact centre and customer experience solution built on Microsoft Azure. It delivers omnichannel communications (Voice, Email, SMS, Web Chat, WhatsApp) with native Agentic AI capabilities, predictive/progressive/preview dialler technology, intelligent IVR, AI call summarisation, sentiment analysis, PCI DSS compliant payments, and integrations with major CRMs. The portfolio is offered through three tiered packages (Connect, Converse, Converge), a Microsoft Teams unified communications product, value-added modules, and industry-specific vertical solutions for financial services, debt collection, fundraising, retail, utilities, BPO, healthcare, education and government.

Product overview

IPscape offers SCAPE, a cloud contact centre and customer experience platform built on Microsoft Azure. The platform operates on a tiered architecture with three main packages: SCAPE Connect (Contact Centre Inbound Voice, $89/user/month), SCAPE Converse (adds omnichannel digital and enhanced dialler, $139/user/month), and SCAPE Converge (adds AI capabilities, skills-based dialling, and Business Intelligence, $159/user/month). The portfolio also includes SCAPE UC Teams for Microsoft Teams integration, AI SCAPE for Agentic AI capabilities, and value-added products: VaultSCAPE (interaction storage), LeadSCAPE (lead capture), LinkSCAPE (integrations), and PaySCAPE (PCI payments). Industry-specific solutions include FinSCAPE, DebtSCAPE, GiveSCAPE, MarketSCAPE, PowerSCAPE, BPO SCAPE, MediSCAPE, EduSCAPE, and GovSCAPE.

Differentiator

Problem solved

Functional benefit

Brands

• SCAPE: Cloud-based customer experience platform that connects customers and organisations through voice, email, SMS and webchat.
• AI SCAPE
• SCAPE Connect
• SCAPE Converse
• SCAPE Converge
• SCAPE UC Teams
• VaultSCAPE
• LinkSCAPE
• LeadSCAPE
• PaySCAPE
• FinSCAPE
• DebtSCAPE
• GiveSCAPE
• MarketSCAPE
• PowerSCAPE
• BPO SCAPE
• MediSCAPE
• EduSCAPE
• GovSCAPE

Products and services

• SCAPE Connect Contact Centre Inbound Voice solution at $89/user/month providing intelligent IVR routing, agent scripts, call back features, call recording, live reports, wallboards, quality assurance, time zone mapping, and native AI Call Summarisation for productivity enhancement. Targeted at organisations needing scalable inbound voice customer service.
• SCAPE Converse Contact Centre Voice and Digital solution at $139/user/month adding omnichannel capabilities including Web Chat, Email, SMS, and WhatsApp, plus no-code AI workflow builder, advanced IVR, MPIQ (Maintain Position in Queue), priority routing, advanced scripting, and enhanced dialler functionality (preview, progressive, predictive, AMD).
• SCAPE Converge Contact Centre Voice, Digital and AI solution at $159/user/month with the full suite of AI-enabled capabilities including Generative AI summarisation, sentiment analysis, skills-based dialling, advanced IVR, Single Sign-on, SCIM Provisioning, Contact Directory, VaultSCAPE, and InsightSCAPE Business Intelligence.
• SCAPE UC Teams Unified Communications solution at $25/user/month integrated with Microsoft Teams providing calls, presence, video calls, chat, meetings, screenshare, and basic reporting for workforce collaboration through direct routing.
• AI SCAPE Agentic AI platform with pre-built models for automating complex tasks and scaling customer experiences across channels. Includes AI Receptionist, FAQ Inbound Handler, Sales Lead Generation, Event Confirmation, and Payment Collection agents using NLP, machine learning, and over 400+ AI voices across multiple languages.
• PaySCAPE PCI DSS compliant payment solution for taking secure credit card transactions over the phone in contact centres. Supports over 15 payment gateways, DTMF tone masking, tokenisation, and pre-authorisation capabilities.
• FinSCAPE Industry-specific solution for Financial Services, Insurance, Superannuation, Leasing and Credit Providers featuring AI self-service, compliance tools (RG271), expression of dissatisfaction detection, vulnerability identification, payment collection, and member experience reporting.
• DebtSCAPE Cloud Contact Centre Technology for Debt Collection with advanced outbound dialler, Answering Machine Detection, compliance tools, and integrations with debt management software including Dynamics, Debtcol and Debtrak.
• GiveSCAPE Fundraising Communication Technology for NFPs and Charities with telefundraising capabilities, F2F lead capture, and AI-powered sentiment and tone analysis to improve donor engagement and conversion rates.
• MarketSCAPE Omni-channel communications solution for retail with digital channels (web chat, email, SMS), NPS surveys, reporting, and CRM integration for personalised retail communications and seasonal peak support.
• PowerSCAPE Automated, scalable communication technology for Utilities providing outage management notifications, AI Virtual Agents, crisis communications, and multi-language support for thousands of simultaneous customers during emergencies.
• BPO SCAPE Contact Centre technology for BPOs with customisable campaigns, multi-brand support, rapid operation ramping, and client reporting capabilities for managing multiple client campaigns simultaneously.
• MediSCAPE Communication technology for Healthcare providing patient triage, e-prescriptions, appointment reminders, triple carrier voice redundancy, and 99.99% uptime with HRIP and Privacy Act compliance for patient data protection.
• EduSCAPE Staff and Student Experience Technology for Education with multi-channel communications, student management system integration, multi-lingual Virtual Agents, and survey automation for international student support.
• GovSCAPE Secure and compliant communications for Government with Australian data sovereignty, Microsoft Entra compatible SSO and SCIM provisioning, 99.99% uptime, and multi-channel citizen engagement.
• AI Receptionist Voice-based virtual assistant that answers calls 24/7, handles routine inquiries, schedules appointments, and routes callers. Integrates with CRM systems and can handle 22-40% of inbound calls automatically.
• AI Customer Support Voice-based AI agent handling inbound customer enquiries, providing troubleshooting guidance from knowledge bases, creating support tickets, and escalating complex cases via warm transfer to human agents.

Quantifiable outcome

• AI Receptionist handles 22-40% of inbound calls automatically
• +7 more outcomes

Named customers15 records

Segments9 records

Ideal customer profiles8 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability13 records

Feature11 records

Partnerships

15 partnerships are on record, tiered flagship, core and minor.

• MicrosoftflagshipStrategic or Co-development PartnerIPscape is a proud Microsoft partner with SCAPE built on Microsoft Azure cloud infrastructure. The partnership includes Azure Marketplace listing, AppSource presence, Microsoft Teams integration through direct routing, and integration with Microsoft Dynamics 365. The collaboration creates a 'Collaborative Contact Centre' where contact centre agents can communicate with back office staff using Teams.
• Digiserve (PT Digital Aplikasi Solusi)coreChannel Partner/ Reseller/ DistributorDigiserve, a subsidiary of PT Telkom Indonesia, serves as an international partner bringing IPscape's cloud contact centre technology to the Indonesian market.
• COTUcoreChannel Partner/ Reseller/ DistributorCOTU provides leading suite of cloud-based SaaS applications to UCaaS and IT&T Resellers and Partners in UK markets, enabling reliable communication solutions delivery.
• LOQEXcoreChannel Partner/ Reseller/ DistributorLOQEX specialises in cloud-unified communications in UK and Europe, designing, deploying, and managing voice and data solutions with enterprise-level cloud capabilities.
• Microsoft Dynamics 365coreTechnology or IntegrationLinkSCAPE's CTI Adaptor for Microsoft Dynamics 365 enables telephony integration within CRM for improved customer experience with automatic call logs and recordings updates.
• SalesforcecoreTechnology or IntegrationNative integration with Salesforce CRM enabling voice capabilities within Salesforce instance through LinkSCAPE's CTI Adaptor.
• ServiceNowcoreTechnology or IntegrationIPscape is a ServiceNow Partner with LinkSCAPE's CTI Adaptor enabling sophisticated voice calling and routing capabilities within ServiceNow for better customer service.
• ZendeskcoreTechnology or IntegrationNative integration with Zendesk customer service platform enabling voice capabilities within Zendesk instance through LinkSCAPE's CTI Adaptor.
• Ingram MicrominorChannel Partner/ Reseller/ DistributorWorld's largest distributor of computer and technology products creating sales and profitability opportunities for vendors and resellers.
• Next TelecomcoreChannel Partner/ Reseller/ DistributorNext Telecom is part of ASX listed Comms Group (ASX:CCG), an award-winning Australian service provider specialising in Cloud Communications for Business.
• 365 MechanixcoreChannel Partner/ Reseller/ DistributorMicrosoft Business Applications specialist with proven track record in financial services, integrating powerful dialler and communications with Dynamics 365.
• EthancoreChannel Partner/ Reseller/ DistributorLargest privately-owned technology service provider in Australia offering full-service IT, cloud, and telecommunications, managing communication applications and integrations for leading CRMs.
• CommschoicecoreChannel Partner/ Reseller/ DistributorAustralian provider of Global Voice, Data, Cloud and Managed Services. IPscape utilises Commschoice multi-carrier managed network services.
• JascocoreChannel Partner/ Reseller/ DistributorLeading ICT and Managed Service Provider with over 20 years experience, consulting partner and reseller for IPscape providing enhanced customer experiences and headset solutions.
• Macquarie TelecomcoreChannel Partner/ Reseller/ DistributorAustralian cloud, data centre, government, cyber security and telecom company. Co-sell and collaboration agreement providing complete cloud contact centre including telecommunication and hosting services.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Talkdesk: AI-first cloud contact centre platform serving enterprise and mid-market customers with verticalised solutions and workforce automation. Comparable to IPscape's industry vertical-specific CCaaS approach and AI agent capabilities.
• Five9: Cloud-native CCaaS provider offering inbound/outbound voice, digital channels, AI, and dialler capabilities. Closely aligned with IPscape's tiered SCAPE packages and AI SCAPE agentic features.
• NICE CXone: Enterprise CCaaS and CX suite with omnichannel routing, dialler, and analytics. Comparable to IPscape on AI-powered routing, dialler technology, and regulated industry solutions.
• 8x8: Cloud communications and contact centre provider combining UCaaS and CCaaS, with international presence. Comparable to IPscape on omnichannel CCaaS plus Microsoft Teams-style UC integration and vertical focus.
• Genesys: Global leader in cloud and on-premise contact centre platforms with omnichannel routing, workforce engagement, and AI capabilities. Directly comparable to IPscape's SCAPE platform across CCaaS functionality and target mid-market/enterprise customer base.

Broad incumbents

• Vonage Contact Center (Ericsson): Cloud communications platform with CCaaS capabilities, now part of Ericsson. Comparable to IPscape on programmable voice APIs, omnichannel, and small/mid-market enterprise target customers.
• Amazon Connect: AWS-native CCaaS offering as part of the broader Amazon cloud portfolio. Overlaps with IPscape on core contact centre functionality and benefits from hyperscaler economics that IPscape must compete against.
• Cisco Webex Contact Center: Enterprise contact centre offering from Cisco with deep UC and telephony heritage. Comparable to IPscape's SCAPE UC Teams integration and enterprise telephony/UC-plus-contact-centre positioning.
• Avaya Experience Platform: Incumbent contact centre provider transitioning to cloud with hybrid and CCaaS offerings. Comparable to IPscape on large enterprise and regulated-industry deployments, particularly where existing telephony estates matter.

Emerging players

• Twilio Flex: Programmable cloud contact centre built on Twilio's communications APIs. Overlaps with IPscape's API/webhook-centric architecture and developer-friendly integration approach.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ipscape
• Xx.com/ipscape
• Facebookfacebook.com/ipscape

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IPscape