ZWIZ.AI

What ZWIZ.AI does

ZWIZ.AI, operated by Thai-registered Robolingo Co., Ltd. and headquartered in Bangkok, is an AI chatbot and social commerce automation platform targeting Thai small and medium businesses as well as large enterprises. The core product automates customer chat, comment management, and sales conversations across Facebook Messenger, Instagram, LINE Official Account, TikTok, WhatsApp, and Google Business Messages, with additional modules including in-chat commerce (Shop Service), payment slip verification across all Thai banks and TrueMoney, conversion tracking from TikTok and Meta ads, broadcast marketing, and a single-page sales site builder with pixel integration. The platform distinguishes itself through official partner status with Meta, LINE, TikTok, Microsoft, and Google, making it the first certified Google Business Messages agent in Thailand and one of only two providers in Thailand capable of TikTok Ads to Messenger conversion tracking.

The technical stack centers on natural language processing for chat summarization, cross-platform customer matching, and real-time translation, layered with anomaly detection for slip verification and predictive analytics for engagement and sales reporting. A separate generative AI product, ZPT, generates marketing content, analyzes data, and acts as a sales-assistant for deal closure. The company operates a broader sub-brand ecosystem under the ZWIZ Platform (SMAP): Zignal for omni-channel inbox aggregation, Zerva for online booking, ZRMZ for loyalty and CRM, ZOZ for live streaming commerce, and ZVENT for event touchscreen systems. Bundled pricing combines multiple products at up to 30% discount versus standalone purchase.

Revenue mechanics are SaaS subscription-led, with SME packages starting at 500 THB/month, standalone Rich Menu creator units at 1,999 THB, and enterprise-tier bundles (ZWIZ + Zerva + ZRMZ) priced at 35,000 THB/year. The go-to-market is hybrid: self-serve product-led growth for SMEs through free trial onboarding, supplemented by direct enterprise field sales for large organizations with consultation, design, and 1-1.5 hours of private training, and a channel partner program with minimum 10% commission for resellers. Distribution is augmented by Thai financial institution partnerships (UOB FinLab, Krungsri) and government recognition through Depa and TED Fund grants and National Innovation Awards. The company holds ISO/IEC 27001, 27017, and 27018 certifications, signaling enterprise-grade information security and cloud privacy posture.

Name

ZWIZ.AI

Legal name

Robolingo Company Limited

Website

https://zwiz.ai

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

ZWIZ.AI, a Bangkok-based Thai SaaS platform, provides AI chatbots and social commerce automation for Thai SMBs and enterprises across Facebook, Instagram, LINE, TikTok, WhatsApp, and Google Business Messages, with slip verification, ad conversion tracking, and a bundled ecosystem of sub-brands for booking, loyalty, and live commerce.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), Data, Analytics & AI Consulting (BPAHAEAF)

Keywords

• AI chatbot platform
• Social commerce automation
• Conversational AI software
• Omni-channel messaging
• Customer engagement analytics

Headquarters

HQ city

Bangkok

HQ country

Thailand

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription (SME & Enterprise Packages): Monthly and annual subscription fees for AI chatbot platform access. Tiered packages from Starter to Advanced with varying feature sets. Starting at 500 THB/month for SME packages.
2. Enterprise Consultation & Setup Services: Personalized chatbot consultation, setup, and training services for enterprises. Includes conversation design, flow design, mockup testing, and ongoing strategy support. Annual packages from 28,500 THB/year (ZWIZ + Zerva bundle).
3. Training Courses for Organizations: AI chatbot training courses for organizations with free 1-year chatbot package and certificate included. Reduces workload while improving organizational efficiency.
4. Rich Menu Creator Tool: Standalone rich menu creation tool for LINE OA. 3-piece design + installation package at 1,999 THB, or 50-piece self-service package. Unlimited lifetime usage for current purchasers.
5. Bundled Platform Subscriptions (Triple Service): Bundle of ZWIZ.AI + Zerva + ZRMZ at 35,000 THB/year (from 50,000 THB), including professional setup and private training.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels10 records

Core offering

ZWIZ.AI provides an AI chatbot and data analytics platform that automates customer service, comment management, and sales conversion across Facebook, Instagram, LINE, TikTok, WhatsApp, and Google Business Messages for Thai SMEs and enterprises. The platform includes in-chat commerce with payment slip verification, omni-channel inbox aggregation, ad-to-conversation conversion tracking, and AI-powered translation and summarization. It is sold as SaaS subscriptions with tiered SME packages (from 500 THB/month) and annual enterprise bundles (up to 35,000 THB/year), supplemented by professional consultation, setup, training, and a reseller partner program.

Product overview

ZWIZ.AI is an AI chatbot and data analytics platform for social commerce, operated by Robolingo Co., Ltd. The platform offers a core chatbot product that automates customer service and sales across Facebook, Instagram, LINE, TikTok, WhatsApp, and Google Messages. The ecosystem includes enterprise customization services, growth marketing tools, organizational training courses, and specialized add-on modules. The related ZWIZ Platform (SMAP) hosts complementary sub-brands: Zignal for omni-channel messaging aggregation, ZPT for generative AI assistance, ZERVA for appointment booking, and ZRMZ for loyalty/CRM management. Additional tools include Rich Menu Creator for LINE, Shop Service for in-chat commerce, and live shopping integration. Bundle packages combining multiple services are available at discounted rates.

Differentiator

Problem solved

Functional benefit

Brands

• ZPT: Generative AI that helps create messages, analyze data and answer questions to help close sales
• Zignal
• Zerva
• ZRMZ
• ZVENT
• ZOZ
• Rich Menu Creator

Products and services

• ZWIZ.AI Chatbot (SME Packages) AI chatbot platform for Thai SMBs that automates chat responses, comment management, and sales across Facebook, Instagram, LINE, TikTok, and WhatsApp. Includes ready-to-use templates, broadcast messaging, slip verification, and analytics. Pricing starts at 500 THB/month.
• ZWIZ Enterprise Chatbot Customized chatbot solutions for large organizations including consultation, conversation design, flow design, mockup testing, SalePage creation, All-in-one chat, WhatsApp integration, and 3-6 month follow-up consultations.
• ZWIZ Platform (SMAP) Central management dashboard for the ZWIZ ecosystem, providing unified access to Zignal, ZPT, Zerva, and ZRMZ sub-products.
• Zignal Omni-channel inbox that combines Facebook, Instagram, LINE, TikTok, and other messaging channels into a single view with customizable labels, statuses, notes, AI summarization, real-time translation, and customer matching across platforms.
• ZPT (Generative AI) Generative AI assistant that creates marketing content, analyzes data, and answers customer questions to help sales teams close deals.
• Zerva (Booking System) Online appointment and reservation booking system designed for service-based businesses, integrating with the ZWIZ chatbot for automated confirmations, reminders, and customer data collection.
• ZRMZ (Loyalty and CRM) Point accumulation and membership management system for customer segmentation, loyalty programs, automatic purchase points, and CRM management.
• Rich Menu Creator Standalone LINE OA rich menu creation tool with dynamic rich menu support, custom templates, and flexible action configuration. Sold as a separate unit-priced offering.
• Growth Tools Suite of marketing optimization tools for entrepreneurs, including Messenger Ads Simulator, Custom Audience creation for Meta and LINE, personalized ad message templates, TikTok Ads to Messenger conversion tracking, and dormant customer follow-up.
• Training Course for Organizations AI chatbot training course for organizations to improve internal and external operations efficiency, including a free 1-year chatbot package and certification upon completion.
• ZVENT Event management system for touchscreen displays used at events and on-site activations.
• ZOZ (Live Streaming Commerce) Live streaming system with Meta Live Shopping Tools integration for real-time product sales during social broadcasts, including automated comment capture and live shopping cart.

Quantifiable outcome

• 10% increase in sales reported by Thanulux PLC after implementing ZWIZ.AI chatbot
• +2 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability6 records

Feature11 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Meta (Facebook)coreTechnology or IntegrationOfficial Meta partner providing chatbot integration for Facebook and Instagram. Enables Messenger Ads, Click-to-Message ads, broadcast messaging, purchase event tracking, and Meta Live Shopping Tools. ZWIZ.AI is authorized to send purchase events to Meta and provide Facebook Live Video Ads integration.
• LINEcoreTechnology or IntegrationOfficial LINE partner and LINE Thailand Developer Partner. Provides deep LINE OA integration including rich menu creation, Messaging API, and LINE Notify. ZWIZ.AI offers 7-day free LINE OA chatbot trial and Dynamic Rich Menu with up to 50 connected menus.
• TikTokcoreTechnology or IntegrationOfficial TikTok partner enabling TikTok Ads to Messenger conversion tracking. ZWIZ.AI is one of only two providers in Thailand with this capability, allowing businesses to measure offline conversions from TikTok advertising campaigns.
• MicrosoftcoreTechnology or IntegrationOfficial Microsoft partner. Strategic partnership to support ZWIZ.AI's AI chatbot and data analytics platform for Thai businesses.
• GooglecoreTechnology or IntegrationFirst Thai provider certified as Google Business Messages partner agent. Enables chatbot integration on Google Search, Google Maps, and Google Ads. Direct verification support through Google's official verification process.
• Digital Economy Promotion Agency (Depa)coreStrategic or Co-development PartnerReceived Depa Startup Fund S3 support. Thailand government agency promoting digital economy startups. Depa logo displayed as certification on ZWIZ.AI website alongside BOI certification.
• TED FundcoreStrategic or Co-development PartnerThailand Entrepreneur Discovery Fund investor. Selected for TED Fund Batch 2 and received TED Success Award 2022. Featured on TED Fund innovation platform.
• Dtac AccelerateminorStrategic or Co-development PartnerTop Qualifier in Dtac Accelerate batch 6, 2018 startup accelerator program.
• UOB (The FinLab)minorGTM or Marketing PartnerFeatured on UOB The FinLab Thailand tech solutions page. Marketing exposure to UOB SME customers.
• KrungsriminorGTM or Marketing PartnerFeatured on Krungsri Plearn Plearn chatbot article for SME customers. Marketing partnership for chatbot promotion.
• CU Innovation HubminorGTM or Marketing PartnerFeatured on Chulalongkorn University Innovation Hub article about ZWIZ.AI chatbot solutions.
• Go OnlineminorChannel Partner/ Reseller/ DistributorVerified partner in ZWIZ.AI partner program. Part of the OUR VERIFIED PARTNER section.
• Hectocorn LabsminorChannel Partner/ Reseller/ DistributorVerified partner in ZWIZ.AI partner program. Part of the OUR VERIFIED PARTNER section.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• LivePerson: LivePerson is an enterprise conversational AI platform with messaging, voice, and analytics capabilities for large organizations. Comparable to ZWIZ.AI's enterprise chatbot tier in concept and channel coverage, but serves a global enterprise audience rather than Thai SMEs.
• Intercom: Intercom is a global customer messaging and AI agent platform serving mid-market and enterprise customers. Overlaps with ZWIZ.AI on AI-powered chat automation and inbox, but as part of a much broader customer-support suite and at significantly higher price points.

Emerging players

• Verloop.io: Verloop.io is an India-based conversational AI support and engagement platform serving enterprises and SMBs across South and Southeast Asia. Comparable to ZWIZ.AI on AI chat automation, multilingual support, and SEA enterprise focus, with overlap in banking, retail, and ecommerce verticals.
• Botpress: Botpress is an emerging conversational-AI platform with developer-led positioning, AI-agent capabilities, and omnichannel deployment. Partial overlap with ZWIZ.AI on AI-driven chatbots; differs in serving a more developer/mid-market customer profile.

Direct peers

• Wati: Wati is a WhatsApp Business API platform purpose-built for SMBs, with strong traction in Southeast Asia, India, and Latin America. Comparable to ZWIZ.AI in targeting SME social-commerce automation, omnichannel inbox, and tiered SaaS pricing; differs in being WhatsApp-first rather than LINE/Messenger-first.
• ManyChat: ManyChat is a multi-channel chatbot platform focused on Facebook Messenger, Instagram, and TikTok for SMBs and ecommerce sellers globally. It is the closest direct global peer to ZWIZ.AI's SME chatbot offering, with overlapping channel integrations, PLG motion, and tiered subscription pricing.
• Engati: Engati is a conversational AI platform popular across India and Southeast Asia, offering chatbots across WhatsApp, Messenger, LINE, and websites with built-in commerce flows. Highly comparable to ZWIZ.AI on multi-channel SME chatbot, chat commerce, and tiered subscription model.
• Tidio: Tidio is a live chat and AI chatbot platform for SMB ecommerce, integrating with Messenger, Instagram, and WhatsApp. Comparable to ZWIZ.AI in SME-focused chatbot, ecommerce add-ons (Shopify, WooCommerce), and PLG pricing model, though with less Asian-specific localization.
• Respond.io: Respond.io is a Malaysia-based omnichannel messaging and conversation platform targeting SEA and Middle East businesses. Overlaps with ZWIZ.AI on unified inbox, multi-channel chat automation, and SME-focused pricing, while operating at broader regional scale.
• Sleekflow: Sleekflow is an omnichannel conversational AI and CRM platform headquartered in Hong Kong, serving Southeast Asian and Greater China SMBs across WhatsApp, LINE, Messenger, and Instagram. Closely comparable to ZWIZ.AI in channel breadth, social-commerce focus, and Asian SMB customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCZw1H4HQEA__yykhQsxDAig
• Facebookfacebook.com/zwizai
• Instagraminstagram.com/zwiz_official
• TikToktiktok.com/@zwiz.ai
• LinkedInlinkedin.com/company/robolingo-co-ltd

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZWIZ.AI