Integritek

What Integritek does

Integritek is a managed IT services provider (MSP) founded in 2006 and headquartered in Austin, Texas, serving small- and mid-sized businesses across the United States. The company delivers a broad portfolio organized around four pillars: Managed IT Services (24/7 monitoring, helpdesk, endpoint management, co-managed IT), Cybersecurity (managed SOC, MDR, SIEM, ITDR, penetration testing, incident response), Cloud & AI (AWS/Azure/Google Cloud migration and hosting, plus an AI services line), and strategic advisory (vCIO/vCISO, compliance, WISP development). It manages 3,500+ endpoints across a client base spanning healthcare, real estate, distribution, legal, financial services, and non-profit verticals, and operates regional offices in Austin, Dallas, Los Angeles, and Eau Claire (WI).

Technically, the company packages enterprise vendor platforms—Microsoft 365/Azure, Google Cloud, AWS, and Apple/Jamf—into managed offerings rather than building core infrastructure itself. Its two notable AI-branded products are layered on third-party technology: "Thread," an AI agent for autonomous IT ticket resolution, and "Integritek Secure AI," a safe enterprise AI-access gateway powered by Hatz.ai that brokers access to ChatGPT, Claude, and Gemini without confidentiality exposure. Engineering staff hold current CompTIA and Microsoft certifications.

The business model is recurring-revenue-led: managed IT is sold at a flat monthly per-seat rate under annual (not multi-year) agreements, supplemented by quoted one-off professional-services projects (cloud migrations, network builds) and procurement markups on licensing and hardware. Integritek Secure AI uses usage-based pricing. Go-to-market is direct, consultative enterprise/inside field sales, with free assessments used to qualify and convert prospects. The company is owned within Lyra Technology Group, a 100+ firm MSP holding network that supplies collective purchasing leverage on licensing and hardware.

Name

Integritek

Legal name

Integritek

Website

https://iwsit.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

Austin-based managed IT services provider (founded 2006) delivering managed IT, cybersecurity, cloud, and AI-enabled support to U.S. small- and mid-sized businesses across multiple verticals, managing 3,500+ endpoints under recurring per-seat contracts within Lyra Technology Group's MSP network.

Ownership category

akta.pro rank

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Flat monthly rate per seat for comprehensive managed IT services including monitoring, maintenance, helpdesk support, and security. Revenue is recurring and predictable, billed monthly with annual agreements. The model provides enterprise pricing through Integritek's position within Lyra Technology Group's 100+ firm network.
2. IT Projects & Cloud Implementation: Larger one-off projects including cloud migrations, network builds, and infrastructure design are quoted separately. Projects are handled by senior engineers with 30-day client onboarding timeline for new clients.
3. Hardware & Software Procurement: Enterprise discounts on licensing, hardware, and Microsoft 365 through vendor partnerships. Revenue derived from procurement markups and vendor referral arrangements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Integritek provides managed IT services and cybersecurity solutions to small- and mid-sized businesses across the United States. Its core offerings include 24/7 IT helpdesk and endpoint management (covering 3,500+ endpoints), fully managed cybersecurity including managed SOC, MDR, and SIEM, cloud infrastructure and hosting across AWS/Azure/Google Cloud, and AI solutions integrating major foundation models. The company also provides IT consulting and vCIO services for strategic technology alignment.

Product overview

Integritek is a managed IT services provider offering a comprehensive portfolio of technology services organized around four core pillars: Managed IT Services, Cybersecurity, Cloud & AI, and IT Support for Leaders. The core offering consists of Managed IT Services (including co-managed IT, 24/7 emergency support, and endpoint management for 3,500+ endpoints) and Cybersecurity Services (including fully managed SOC, MDR, SIEM, and incident response). These core services are supplemented by AI Solutions (covering Agentic AI, AI Automation, AI Consulting, AI Development, and integrations with Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, and Google Gemini), Cloud Infrastructure & Hosting (including AWS, Azure, Google Cloud, and hybrid cloud), and specialized Microsoft Solutions, Apple & Google Services, VoIP, and IT Compliance & Audits. The company leverages its position within Lyra Technology Group's network of 100+ firms to provide enterprise-level pricing and resources while maintaining mid-market accessibility. Notable proprietary offerings include the AI support agent 'Thread' for autonomous ticket resolution and 'Integritek Secure AI' powered by Hatz.ai for safe enterprise AI access.

Differentiator

Problem solved

Functional benefit

Brands

• Integritek Secure AI: Safe AI access powered by Hatz.ai, providing secure access to major AI models without confidentiality exposure

Products and services

• Managed IT Services Comprehensive managed IT services including daily monitoring, maintenance, endpoint management, co-managed IT, and 24/7 emergency support for small- and mid-sized businesses. Priced as a flat monthly rate per seat.
• IT Support & Helpdesk Dedicated pod-based IT helpdesk support with approximately five-minute call answer times, tickets logged in under one hour, and service delivered within one hour. Includes 24/7 coverage including holidays and weekends for SMB clients.
• Cybersecurity Services Layered cybersecurity protection with 24/7 monitoring. Includes managed SOC, MDR, SIEM, endpoint security, network security, breach response, vulnerability scanning, and incident response delivered by certified engineers.
• IT Consulting & Strategy / vCIO Services Virtual CIO services providing technology decision guidance, IT budgeting, IT strategy, and alignment of IT spend with business growth objectives for SMBs.
• AI Solutions Comprehensive AI services including Agentic AI, AI Automation, AI Consulting, AI Development, AI Enablement, AI Strategy, AI Readiness checks, and AI Operations & Management. Integrates with Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, and Google Gemini.
• Cloud Infrastructure & Hosting Cloud services including AWS, Azure, and Google Cloud management, cloud migration, cloud hosting, IaaS, managed cloud services, public/hybrid cloud, VDI, and virtualization for SMB clients.
• Integritek Secure AI Enterprise-safe AI solution powered by Hatz.ai, providing secure access to major AI models (ChatGPT, Claude, Gemini) without confidentiality exposure risks. Priced based on actual usage rather than flat per-person fees.

Quantifiable outcome

• 3,500+ endpoints managed across client base
• +4 more outcomes

Named customers8 records

Segments11 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Lyra Technology GroupcoreStrategic or Co-development PartnerIntegritek is part of Lyra Technology Group's network of 100+ firms. This parent organization provides enterprise-scale purchasing power enabling Integritek to offer competitive pricing on licensing, hardware, and Microsoft 365 regardless of client size.
• MicrosoftcoreTechnology or IntegrationMajor technology partnership providing Microsoft 365, Azure, Teams, SharePoint, Power BI, Windows Server, and Microsoft Copilot services. Engineers hold Microsoft certifications.
• Pax8coreChannel Partner/ Reseller/ DistributorPax8, one of the largest technology distributors, named Integritek its 2024 Partner of the Year, indicating a significant distribution and reseller relationship for cloud and technology products.
• ScalePadminorChannel Partner/ Reseller/ DistributorScalePad partnership resulted in Integritek being named 2024 PAC Member of the Year. ScalePad is a software platform serving managed service providers.
• Hatz.aicoreTechnology or IntegrationHatz.ai powers Integritek Secure AI, providing safe AI access for enterprise teams without confidentiality exposure. The partnership enables secure access to major AI models including ChatGPT, Claude, and Gemini.
• Google CloudcoreTechnology or IntegrationGoogle Cloud partnership providing cloud infrastructure, hosting, and Google Workspace services. Integritek supports Google Gemini AI integration.
• Amazon Web ServicescoreTechnology or IntegrationAWS partnership providing cloud infrastructure, hosting, migration, and managed cloud services.
• Apple (with Jamf)coreTechnology or IntegrationApple ecosystem partnership including Apple Business Manager, iOS/MacOS/tvOS device support, and Jamf mobile device management for Apple devices.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• US Signal: US Signal delivers managed IT, data protection, and cybersecurity services to mid-market organizations across the Midwest. Comparable in managed services structure, security operations, and cloud infrastructure offerings.
• Dataprise: Dataprise is a leading US managed IT, cybersecurity, and cloud services provider targeting mid-market and enterprise clients. Directly comparable business model with similar per-seat managed services, security operations, and multi-office national footprint.
• Ntiva: Ntiva is a managed IT services and cybersecurity firm serving SMB and mid-market clients across the US. Closely comparable in offering mix (managed IT, security, cloud, vCIO) and target buyer profile (business owners, CIOs, IT directors).
• Coretelligent: Coretelligent provides managed IT, cybersecurity, and cloud services with a strong focus on mid-market regulated industries. Comparable service portfolio including SOC, MDR, and vCIO offerings, similar white-glove positioning.
• BlueTeam Networks: BlueTeam Networks provides managed IT, cybersecurity, and compliance services to SMBs and mid-market organizations, with particular strength in regulated industries. Comparable offering breadth and customer size tier.
• Stratosphere Networks: Stratosphere Networks is a Chicago-based managed IT services provider serving SMBs and mid-market clients with co-managed IT, cybersecurity, and cloud solutions. Closely aligned service portfolio and target customer profile.

Regional players

• SkyTerra Technologies: SkyTerra Technologies is a managed IT and cybersecurity provider serving SMB clients in Texas and surrounding states. Strongly comparable service mix and customer profile but smaller scale.
• Centre Technologies: Centre Technologies is a Texas-based managed IT and cybersecurity provider serving SMB and enterprise clients in the Gulf Coast region. Strong overlap in service catalog and Texas presence, but limited geographic overlap with Integritek's broader footprint.

Emerging players

• Kaseya (vendor/MSP platform): Kaseya provides IT management and cybersecurity software platforms used by thousands of MSPs, with growing direct managed services offerings. Adjacent — increasingly a competitor to traditional MSPs through bundled automation and security.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Customer concentration

• Xx.com/integritek
• Facebookfacebook.com/integritek

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integritek