What PestPac does

PestPac, a product of WorkWave, Inc., is a vertically specialized, cloud-based field service management (FSM) platform built for residential and commercial pest control operators (PCOs). The platform consolidates customer acquisition, scheduling, routing, CRM, field operations, billing, payments, and business analytics into a unified system accessible via native iOS and Android mobile apps and a back-office web application. PestPac's underlying architecture combines operational software with the Wavelytics Decision Intelligence layer, built on Snowflake data infrastructure and Sigma analytics, delivering AI-powered predictive insights, branch and technician-level scorecards, and a conversational AI assistant (AskWAIve) for natural-language data queries. The platform supports specialized pest-control workflows including FIFRA compliance, WDI/WDO termite inspection forms, chemical tracking, Sentricon integration, and smart trap monitoring, differentiating it from generic FSM software.

PestPac operates a SaaS subscription model with quote-based annual enterprise contracts, augmented by transaction-based revenue from integrated payment processing (WorkWave Payments) and pay-over-time financing (Wisetack). Its go-to-market is sales-led, combining enterprise field sales with inside sales, dedicated phone lines, online demo booking, and content marketing anchored at industry events such as NPMA PestWorld. The company claims penetration of seven of the top ten pest control operations, alongside a mid-market customer base that includes long-tenured accounts exceeding 30 years. Recognized enterprise customers include Terminix, Arrow Exterminators, Truly Nolen, Clark Pest Control, Home Team Pest Defense, Certus, and Environmental Pest Service. Product portfolio has expanded aggressively in 2026 with the launch of the Door-to-Door sales engine, Map View and Property Details in Sales Center, and the Wavelytics Decision Intelligence hub.

PestPac is a wholly owned product line of WorkWave, Inc., a private, PE-backed FSM software company headquartered in Holmdel, New Jersey, founded in 1982 with 1,001-5,000 employees. WorkWave's broader portfolio includes RealGreen (lawn care), WinTeam (cleaning/janitorial), RouteManager (routing), and adjacent fintech and capital products. Strategic technology partnerships with Snowflake and Sigma underpin the analytics stack, while integrations with Wisetack, Envu, and YouLend extend the platform into embedded financing and IoT-enabled pest monitoring.

Name

PestPac

Legal name

WorkWave, Inc.

Website

https://pestpac.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

PestPac by WorkWave is a vertically specialized, cloud-based field service management platform serving residential and commercial pest control operators. It unifies scheduling, routing, CRM, billing, payments, and AI-driven analytics, with penetration across seven of the top ten U.S. PCOs.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Exterminating and Pest Control Services (561710)

akta.pro primary industry

Commercial General Pest Control (Non-Specialty) (HSAMAAAL)

akta.pro secondary industry

Residential Pest Control (IMAIAHAC)

Keywords

• Pest control software
• Field service management
• Route optimization software
• Pest control CRM
• Field service analytics

Headquarters

HQ city

Holmdel

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription Licensing: PestPac operates primarily as a subscription-based SaaS platform for pest control field service management. Pricing is quote-based, suggesting enterprise-negotiated contracts with tiered feature sets.
2. Integrated Payment Processing: WorkWave Payments is natively integrated into the platform, generating transaction-based revenue from payment processing. Supports autopay, card-on-file, text-to-pay, and online payment portals.
3. Pay-Over-Time Financing: Wisetack pay-over-time financing integration enables pest control businesses to offer installment payment options, with PestPac receiving referral or transaction fees on financed deals.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

PestPac is a cloud-based, end-to-end field service management platform purpose-built for residential and commercial pest control operators. It unifies scheduling, routing, CRM, billing, payments, marketing, chemical tracking, termite inspection, customer portal, and AI-powered analytics (Wavelytics Decision Intelligence) into a single system accessible via web and native iOS/Android mobile apps. The platform is used by 7 of the top 10 pest control companies in the U.S. and is sold primarily through annual enterprise SaaS subscriptions.

Product overview

PestPac by WorkWave is a comprehensive, end-to-end field service management platform designed specifically for pest control businesses. The core PestPac platform integrates customer acquisition, service delivery, billing, payments, and business intelligence into a unified system accessible via web and mobile. Key modules include scheduling, routing (RouteManager), CRM, marketing tools, accounting, reporting, termite inspection, chemical tracking, custom forms, customer portal (CustomerConnect), and a website builder. The platform also includes specialized add-ons: Wavelytics Decision Intelligence for AI-powered analytics and predictive insights; PestPac Sales Center with Door-to-Door (D2D) functionality including Map View and Property Details for outside sales; and WorkWave Fintech for integrated payment processing and financing. Sister products in the WorkWave portfolio include RealGreen for lawn care, WinTeam for cleaning/janitorial, and RouteManager for route optimization.

Differentiator

Problem solved

Functional benefit

Brands

• PestPac Mobile: Mobile application for field technicians enabling real-time schedules, customer history, digital forms, and mobile payment processing.
• PestPac RouteOp
• Wavelytics
• WorkWave Payments
• Sales Center

Products and services

• PestPac A comprehensive cloud-based field service management platform for pest control businesses that consolidates scheduling, CRM, routing, billing, payments, and business analytics into a unified system accessible via web and mobile. Designed for residential and commercial pest control operators (PCOs) including enterprise accounts such as Terminix, Arrow Exterminators, Truly Nolen, and Clark Pest Control.
• PestPac Mobile App
• Wavelytics Decision Intelligence An AI-powered business intelligence and analytics add-on platform that provides predictive intelligence, operational scorecards, branch-level performance tracking, AI-driven alerts, and the AskWAIve conversational AI for natural language data queries. Built on Snowflake and Sigma infrastructure, designed for pest control operators seeking data-driven operational and financial decision-making.
• PestPac Sales Center (Door-to-Door) An outside sales solution enabling field representatives to identify prospects, generate quotes, sign agreements, and schedule first service visits in approximately 3.5 minutes. Includes Map View for visual prospecting, Property Details for verified home data, neighbor social proof, knock status tracking, and integrated financing through Wisetack. Designed for pest control companies running door-to-door sales teams.
• WorkWave Fintech (Payments) A suite of integrated financial tools including WorkWave Payments with autopay, card-on-file, text-to-pay, and online payment portal capabilities. Supports credit cards, ACH, digital wallets, and integrated financing through Wisetack. Natively integrated into the PestPac platform to reduce declined transactions and improve cash flow for pest control operators.

Quantifiable outcome

• 40% increase in tech productivity
• +7 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core and minor.

• SnowflakecoreTechnology or Integration · 21 May 2026Strategic data infrastructure partnership powering Wavelytics analytics platform. Snowflake provides secure, infinitely scalable architecture supporting 1,000+ databases without performance degradation. Enables 'Bring the AI to the Data' approach keeping sensitive operational data secure within governance boundaries. WorkWave collaborates weekly with Snowflake engineering teams.
• SigmacoreTechnology or Integration · 21 May 2026Analytics and visualization layer partnership enabling zero-copy distribution of insights. Sigma delivers instant branch-level insights without data movement, empowering non-technical managers to query data in plain English. WorkWave collaborates weekly with Sigma engineering teams on pest control-specific platform development.
• PCO BookkeepersminorImplementation/ SI/ Consulting Partner · 10 April 2026Financial expert Dan Gordon of PCO Bookkeepers co-presents D2D sales webinars with PestPac, providing industry-specific financial and operational consulting for pest control operators.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Housecall Pro: Field service management platform for home service businesses including pest control, targeting SMB-to-mid-market operators. Competes with PestPac for the same mid-market PCO customer with a more self-serve, transparent-pricing model.
• Jobber: FSM platform serving home service businesses (pest control, lawn care, cleaning) with scheduling, routing, CRM, and payments. Direct competitor to PestPac in the mid-market and small-enterprise PCO segment with strong SMB self-serve onboarding.
• FieldEdge: Field service management software for residential and commercial service contractors including pest control. Competes with PestPac in the dispatching, routing, and customer management stack with HVAC/plumbing roots.
• ServiceTitan: Vertical FSM platform for trades (HVAC, plumbing, electrical, pest) and a key competitor in mid-market and enterprise PCO segments. ServiceTitan has expanded aggressively into pest control, directly overlapping PestPac's market with deeper capital and broader trades functionality.
• Simpro: Field service management software for trades including pest control, with strong presence in Australia/UK. Comparable vertical SaaS offering for PCOs; less penetration in the US enterprise segment where PestPac dominates.

Broad incumbents

• ServiceMax: Asset-centric FSM platform from PTC, targeting equipment-intensive service operations. Overlaps with PestPac's commercial pest control accounts (warehouses, food processing) where equipment/instrument tracking matters.
• Microsoft Dynamics 365 Field Service: Enterprise FSM module within the Microsoft Dynamics 365 platform. Competes with PestPac in the upper-enterprise tier where pest control operators standardize on Microsoft infrastructure for financial reporting.
• Salesforce Field Service: Enterprise-grade FSM module within Salesforce's CRM platform. While not pest-control-specific, it competes for the largest enterprise PCO accounts and provides AI/data capabilities that overlap with Wavelytics.

Emerging players

• Kickserv: Field service management software targeting small to mid-sized service businesses including pest control. Competes with PestPac at the lower end of the mid-market with simpler, lower-priced offerings.
• Workiz: Field service management platform targeting home service businesses including pest control, junk removal, and locksmiths. Competes with PestPac in the SMB segment with a modern UX and self-serve model, but lacks the enterprise depth.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PestPac