MAI Fulfillment

What MAI Fulfillment does

MAI Fulfillment is a privately held third-party logistics provider founded in 1981 and headquartered in Elgin, Illinois. The company operates bi-coastal fulfillment centers in Illinois and California and provides warehousing, pick-and-pack, shipping, kitting and assembly, subscription box fulfillment, Amazon FBA prep, freight brokerage, and cross-docking services to DTC eCommerce and B2B/wholesale brands across verticals including food and beverage, supplements, beauty, CPG, electronics, and international brands entering the US market. Its core technology is a proprietary web-based warehouse management system (WMS) and CRM developed and maintained in-house by a dedicated IT team, featuring customizable workflows, real-time inventory tracking, intelligent order routing, an AI-powered quality control layer for picking, packing, and shipping, and native integrations with over 100 eCommerce platforms including Shopify, WooCommerce, Amazon, TikTok Shop, BigCommerce, Magento, NetSuite, SPS Commerce, and Salesforce Commerce Cloud.

The company generates revenue through a hybrid mix of transactional fees on pick-pack-ship, managed-services pricing for warehousing and subscription boxes, and professional-services pricing (time-study or hourly) for kitting and assembly. Pricing is flat-rate and transparent, with volume-tiered quote brackets ranging from 1–200 to 5,000+ monthly shipments, and is sold through direct enterprise sales, a self-serve quote request funnel for SMB and emerging brands, content marketing (blog, statistics, case studies), and partner referrals. Customer-facing value propositions include 99% order accuracy with error coverage, 48-hour go-live onboarding, 24-hour dock-to-stock receiving, and same-day shipping with two-day reach to 90% of the US via the bi-coastal network. Compliance credentials (AIB Food Grade Certification, FDA registration, State of Illinois Liquor Warehouser License) support regulated vertical pricing power, and four consecutive years (2022–2025) of Multichannel Merchant Top Ten 3PL recognition reinforce brand credibility in a fragmented market.

Name

MAI Fulfillment

Legal name

MAI Fulfillment LLC

Website

https://maifulfillment.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

101–250 employees

Short description

MAI Fulfillment is a privately held, bi-coastal US 3PL founded in 1981 that provides warehousing, fulfillment, kitting, freight brokerage, subscription box, and Amazon FBA prep services to DTC and B2B brands through a proprietary WMS integrating with 100+ eCommerce platforms.

Ownership category

akta.pro rank

Product category

Third-Party Logistics (3PL) Fulfillment Services

NAICS

Warehousing and Storage (493), Freight Transportation Arrangement (488510)

SIC

Public Warehousing & Storage (4220), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)

akta.pro secondary industries

Marketplace / Multi-Client Fulfillment Centers (TLALADAD), Subscription Box / Direct-to-Consumer (DTC) Fulfillment Centers (TLALADAK), Value-Added Services (VAS) Fulfillment Centers (Kitting, Labeling, Light Assembly) (TLALADAH), E-commerce & Fulfillment Warehousing (Dedicated/Shared) (TLAIACAJ)

Keywords

• Third-party logistics services
• Ecommerce fulfillment services
• B2B order fulfillment
• Warehousing and storage
• Omnichannel fulfillment

Headquarters

HQ city

Elgin

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. 3PL Fulfillment Services: Core revenue stream from warehousing, order processing, pick-and-pack, and shipping services for DTC and B2B brands. Pricing is based on a flat-rate model providing predictability. Services include same-day shipping, 2-day shipping coverage, and peak season scalability.
2. Warehousing and Storage: Revenue from flexible warehousing with real-time visibility and temperature-controlled storage options. Services include dock-to-stock receiving within 24 hours.
3. Kitting and Assembly Services: Custom kitting and assembly services including bundle creation, subscription box assembly, retail display kits, and branded packaging. Charged based on time study or hourly rate.
4. Amazon FBA Prep Services: Full-service FBA prep including product inspection, labeling, poly bagging, bundling, packaging, kitting, and carton forwarding. No minimum volume required.
5. Freight Brokerage Services: Coordinate inbound, outbound, and bulk freight with LTL, full truckload, flatbed, parcel, partial truckload, refrigerated, and tanker freight options. Revenue from transportation management and carrier coordination services.
6. Cross Docking Services: Cross-docking services eliminating storage requirements with real-time tracking and monitoring. Handles LTL consolidation, unload/reload of dry vans, refrigerated, and flatbed shipments.
7. Subscription Box Fulfillment: Recurring subscription box fulfillment with real-time inventory tracking, custom branding, kitting, automated order processing, and same-day or 2-day shipping.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels11 records

Core offering

MAI Fulfillment is a third-party logistics (3PL) provider that delivers warehousing, pick-and-pack, shipping, and omnichannel fulfillment services for DTC ecommerce and B2B/wholesale brands. Its bi-coastal facilities (Elgin, IL and Corona, CA) enable 2-day shipping to 90% of the U.S. population, with a proprietary in-house WMS connecting to 100+ ecommerce platforms. Core offerings include DTC fulfillment, B2B order fulfillment, high-volume fulfillment, warehousing, kitting and assembly, Amazon FBA prep, cross-docking, freight brokerage, subscription box fulfillment, and inventory management.

Product overview

MAI Fulfillment offers a comprehensive suite of logistics and fulfillment services delivered through its proprietary warehouse management system (WMS) platform. The core portfolio includes ecommerce/DTC order fulfillment, B2B order fulfillment, omnichannel fulfillment, high volume fulfillment, and warehousing, supplemented by add-on modules for 2-day shipping, Amazon FBA prep, kitting and assembly, cross docking, freight brokerage, subscription box fulfillment, and inventory management. The proprietary WMS serves as the central technology platform connecting all services, enabling real-time inventory sync, order routing, and integration with 100+ ecommerce platforms including Shopify, WooCommerce, BigCommerce, Magento, NetSuite, SPS Commerce, Salesforce Commerce Cloud, Amazon, Walmart, and TikTok Shop.

Differentiator

Problem solved

Functional benefit

Products and services

• Ecommerce/DTC Order Fulfillment Direct-to-consumer order fulfillment service featuring fast, accurate shipping with same-day execution, clean platform integrations, and dedicated in-warehouse account management for DTC ecommerce brands.
• B2B Order Fulfillment Precision-driven B2B and wholesale fulfillment supporting EDI services, vendor compliance, purchase order receipts, ASNs, barcode labeling, and invoicing for retail supply chain management.
• Omnichannel Fulfillment Unified fulfillment across multiple sales channels including ecommerce, marketplaces, retail, and wholesale, syncing inventory and orders through a centralized warehouse management system.
• High Volume Fulfillment Scalable fulfillment infrastructure for brands processing hundreds to thousands of orders daily, handling promotional spikes, seasonal surges, bulk wholesale, and sustained ecommerce demand.
• 2-Day Shipping Services Fast shipping service leveraging strategically positioned bi-coastal warehouses (Midwest and West Coast) to reach 90% of the U.S. within two business days at a flat all-in rate.
• Amazon FBA Prep Services Full-service FBA preparation including product inspection, labeling, poly bagging, bundling, kitting, packaging, and carton forwarding to ensure Amazon compliance with no minimum volume required.
• Kitting and Assembly Services Custom kitting and assembly combining multiple SKUs into single units for bundles, subscription boxes, promotional kits, retail sets, and product launches with repeatable workflows.
• Warehousing Flexible warehouse storage with real-time visibility, organized inventory management, temperature-controlled options, and MAI-managed teams at facilities in Chicago, IL and Corona, CA.
• Cross Docking Streamlined cross-docking services eliminating storage by moving products directly from inbound to outbound transportation, including LTL consolidation, unload/reload of dry vans, refrigerated, and flatbed shipments.
• Freight Brokerage Third-party logistics freight brokerage coordinating inbound, outbound, and bulk freight through a nationwide carrier network including LTL, full truckload, flatbed, parcel, partial, refrigerated, and tanker services.
• Subscription Box Fulfillment Recurring shipment fulfillment for subscription-based products featuring kitting, custom branding, automated order processing, real-time tracking, and same-day shipping.
• Inventory Management Services Real-time inventory control and optimization using a customizable warehouse management system with automated tracking, demand forecasting, and SKU-level precision.

Quantifiable outcome

• 99% order accuracy rate with full coverage when errors occur
• +8 more outcomes

Named customers13 records

Segments15 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability2 records

Feature5 records

Partnerships

17 partnerships are on record, tiered minor and core.

• Free Cash FlowminorGTM or Marketing PartnerFreeCashFlow.io provides tailored tax planning strategies, meticulous bookkeeping, sales tax filing and registration, CFO-level consultation, and comprehensive compliance solutions customized for startup founders, SaaS proprietors, eCommerce leaders, and content creators. Serves as a complementary service partner for MAI's shared eCommerce client base.
• KickfurthercoreStrategic or Co-development PartnerKickfurther is the leading inventory funding platform for consumer product brands. Enables brands to fund up to 100% of inventory costs for sales channels without taking on debt or giving up equity. MAI and Kickfurther partner to offer combined fulfillment and inventory funding solutions, helping brands access capital while using MAI for logistics. Brands can confidently negotiate larger orders, eliminate stockouts, and strategically expand into new markets.
• Packaging UpgradedcoreStrategic or Co-development PartnerPackaging Upgraded helps high-volume brands and 3PLs fix packaging that looks right on paper but breaks down in distribution. Engineers packaging systems and custom corrugated solutions to reduce hidden costs across labor, freight, damage, and execution. Partnership enhances MAI's kitting, custom packaging, and sustainable packaging offerings.
• MAI VoicecoreStrategic or Co-development PartnerMAI Voice delivers professional U.S.-based customer support built for brands needing consistency, flexibility, and real responsiveness. With a distributed network of trained agents across every state, MAI Voice provides scalable coverage while maintaining a personal, high-quality experience. Related entity to MAI Fulfillment offering complementary customer support/contact center services for shared clients.
• Specialty Food Association (SFA)minorGTM or Marketing PartnerThe Specialty Food Association is a non-profit trade group within the $219-billion specialty food industry, representing more than 4,000 businesses including food makers, buyers, importers, distributors. MAI is a member, leveraging SFA membership for network connections and credibility in the food and beverage fulfillment vertical.
• International Warehouse Logistics Association (IWLA)minorGTM or Marketing PartnerThe International Warehouse Logistics Association is the only trade association representing the interests of warehouse-based 3PL providers across North America through advocacy, business services, networking, and education. MAI is listed in the Find A Warehouse directory, leveraging IWLA membership for industry credibility and network access.
• ShopifycoreTechnology or IntegrationNative integration with Shopify enabling real-time inventory sync, automated order flows, same-day shipping, DTC and B2B workflows, and warehouse-based support for Shopify store owners. One of the primary eCommerce platform integrations.
• WooCommercecoreTechnology or IntegrationNative integration with WooCommerce providing real-time inventory sync, accurate warehouse workflows, and shipping support for DTC, B2B, custom packaging, kitting, and multi-channel growth.
• TikTok ShopcoreTechnology or IntegrationDirect integration with TikTok Shop syncing orders, inventory, and tracking for viral product drops, influencer campaigns, creator-driven sales spikes, and multi-channel TikTok fulfillment.
• AmazoncoreTechnology or IntegrationIntegration with Amazon Seller Central for inventory sync, order tracking, FBA prep support, and real-time updates. Supports both Fulfillment by Amazon (FBA) and Fulfillment by Merchant (FBM) models.
• BigCommercecoreTechnology or IntegrationIntegration with BigCommerce providing real-time inventory sync, automated order flows, and international fulfillment support through API connection.
• SPS CommercecoreTechnology or IntegrationSPS Commerce integration supporting retail-ready order workflows, EDI and routing guide compliance, ASNs, barcode labeling, purchase order receipts, and invoicing for B2B and wholesale fulfillment.
• NetSuitecoreTechnology or IntegrationNetSuite integration connecting ERP data to MAI's WMS for real-time inventory sync, order rules, inventory movement, and multi-channel fulfillment management.
• Magento / Adobe CommercecoreTechnology or IntegrationDirect integration with Magento and Adobe Commerce supporting custom catalogs, product variations, bundles, B2B order rules, retail compliance, and Adobe Commerce order flows.
• Salesforce Commerce Cloud / Agentforce CommercecoreTechnology or IntegrationDirect integration with Salesforce Agentforce Commerce (formerly Commerce Cloud) providing real-time syncing of orders, inventory, and tracking across DTC and B2B operations. Supports automated label generation and same-day shipping.
• SquareSpacecoreTechnology or IntegrationIntegration with SquareSpace for real-time inventory sync, accurate warehouse workflows, DTC fulfillment, custom packaging, kitting, and omnichannel growth support.
• WalmartcoreTechnology or IntegrationIntegration with Walmart marketplace for omnichannel order fulfillment, inventory sync, and marketplace selling support.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Capacity: Tech-driven 3PL focused on e-commerce fulfillment and B2B distribution for mid-market brands, with proprietary software and a network of partner warehouses. Emerging player with similar mid-market and omnichannel focus as MAI, though relying on a partner-warehouse model rather than owned facilities.

Broad incumbents

• DHL Supply Chain: Global contract logistics provider offering warehousing, fulfillment, and omnichannel distribution as part of a broad logistics portfolio. Comparable in B2B/retail fulfillment and omnichannel capabilities, though serving much larger enterprise customers than MAI.
• FedEx Fulfillment: FedEx's e-commerce and omnichannel fulfillment service operating an extensive US fulfillment network. Broad incumbent offering overlapping capabilities with MAI but as part of FedEx's integrated parcel/logistics portfolio rather than as a specialized 3PL.
• GEODIS: Global 3PL offering contract logistics, warehousing, e-commerce fulfillment, and freight services across multiple continents. Comparable to MAI in fulfillment and warehousing services but operating at significantly greater scale and geographic reach.
• Amazon Multi-Channel Fulfillment (MCF): Amazon's fulfillment service for non-Amazon orders, leveraging Amazon's national fulfillment infrastructure to serve DTC and omnichannel brands. Broad incumbent alternative for the same SMB/mid-market DTC customer base as MAI.

Direct peers

• Quiet Platforms: Fulfillment-as-a-Service provider for mid-market and enterprise e-commerce brands, with a national fulfillment network and proprietary technology platform. Comparable to MAI's mid-market targeting and technology-led positioning, though serving larger enterprises.
• Red Stag Fulfillment: US-based 3PL focused on e-commerce fulfillment for brands with oversized or high-value products, emphasizing accuracy guarantees and B2B/retail compliance. Comparable to MAI on e-commerce focus, accuracy-driven value proposition, and B2B retail capabilities.
• ShipMonk: Multi-channel 3PL providing DTC, B2B, subscription, and FBA prep fulfillment with proprietary OMS/WMS technology. Directly comparable to MAI's service mix, mid-market positioning, and proprietary software strategy; differs primarily in geographic footprint and venture backing.
• Rakuten Super Logistics: E-commerce fulfillment 3PL operating a national fulfillment network in the US, serving DTC and omnichannel brands with shipping, kitting, and returns services. Directly comparable to MAI across the core e-commerce fulfillment service line.
• ShipBob: Tech-enabled 3PL specializing in DTC and B2B e-commerce fulfillment with a network of 50+ fulfillment centers across the US and internationally. Directly comparable to MAI on customer profile (SMB/mid-market DTC brands), WMS-led technology stack, and omnichannel integrations, but at materially greater geographic scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/marketingalternatives1
• LinkedInlinkedin.com/company/about
• Instagraminstagram.com/maifulfiillment
• Pinterestpinterest.com/maifulfillment
• Xx.com/MAI_Solutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MAI Fulfillment