ZapSign
ZapSign is a cloud-based electronic signature platform serving 30,000+ companies and 5M+ users across 81 countries. It offers legally-binding e-signatures with ICP-Brasil certificates, identity verification, API integrations, and an AI document creation suite as a Truora Group subsidiary.
- Company typePrivate
- Founded2020
- HeadquartersBrasil, Brazil
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What ZapSign does
ZapSign is a cloud-based electronic signature platform that enables users to create, send, validate, sign, and track digital documents across 81 countries. The platform supports legally-binding e-signatures through features including OneClickSign, signatory identity verification via facial recognition and government database checks, A1 ICP-Brasil digital certificates issued via Certisign, SHA256 document integrity hashing, immutable audit trails, role-based access control, and multi-channel document delivery through WhatsApp, email, and SMS. ZapSign is ISO 27001 and ISO 42001 certified and maintains an API with endpoints, webhooks, and iFrame embedding, alongside native integrations with Salesforce, HubSpot, Pipedrive, Google Drive, OneDrive, Dropbox, Box, Slack, Zapier, Make, and N8N.
The company operates a hybrid go-to-market combining product-led growth (free tier of 5 documents per month, self-serve onboarding), API-led developer adoption (Start, Grow, Scale usage-based plans), community-led acquisition (affiliate program with credits for referrals), and enterprise field sales (custom contracts with names including Sicredi, Itaú Unibanco, Grupo Boticário, Unimed, Rappi, OLX, Amazon, PepsiCo, L'Oréal, and Grupo Pão de Açúcar). Pricing tiers span Personal, Professional, and Business WEB plans and developer-focused API plans with credit-based add-ons for facial recognition and WhatsApp messaging. The company also ships ZapTools, an AI-powered document creation suite, and a Whitelabel Solution for enterprises embedding signatures into proprietary platforms.
ZapSign is a wholly-owned subsidiary of Truora Group, a Latin American identity verification and electronic signature company headquartered in Brazil. ZapSign's legal entity is ZapSign Processamento de Dados Ltda, with operational headquarters in São Paulo and regional offices in Bogotá, Mexico City, and San Francisco. Founded in 2020, the company reports 11-50 employees and has expanded its service footprint across South America, North America, Central America, the Caribbean, and Europe.
ZapSign firmographics
Firmographics- Name
- ZapSign
- Legal name
- ZapSign Processamento de Dados Ltda
- Website
- https://zapsign.co
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- ZapSign is a cloud-based electronic signature platform serving 30,000+ companies and 5M+ users across 81 countries. It offers legally-binding e-signatures with ICP-Brasil certificates, identity verification, API integrations, and an AI document creation suite as a Truora Group subsidiary.
- Ownership category
- akta.pro rank
ZapSign industry classification
Industry- Product category
- Electronic Signature Software
- akta.pro primary industry
- Fraud Prevention & Identity Verification (IDV/KYC) (BPAMAEAI)
- akta.pro secondary industry
- Identity Verification & Proofing (IDV, KYC, Biometrics) (HDADAAAF)
Keywords
Where ZapSign is headquartered
LocationHeadquarters
- HQ city
- Brasil
- HQ country
- Brazil
- HQ region
- Latin America
Offices4 records
Markets served
ZapSign business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Plans - WEB: Monthly or annual subscription plans for web-based users. Plans include Personal, Professional, and Business tiers with varying feature sets and document limits.
- Subscription Plans - API: Developer-focused API plans (Start, Grow, Scale) with usage-based pricing. Charged per API usage including facial recognition (60 recognitions per 1,500 credits) and WhatsApp messages (300 messages per 1,500 credits).
- Affiliate/Referral Credits: Referral program where partners earn credits (1,500 for API referrals, 600 for WEB referrals) that can be used for identity verifications, facial recognition, and WhatsApp messages.
- Enterprise Custom Pricing: Custom enterprise agreements for large organizations requiring advanced integrations, dedicated support, and volume discounts. Migration service provided free for monthly plans over $1,000 USD.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier with limited documents |
| Subscription | Annual | API Referral - highest credit reward |
| Subscription | Annual | WEB Referral - standard credit reward |
| Subscription | Annual | Scale Annual Plan |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels5 records
ZapSign product offering
Product offeringCore offering
ZapSign is a cloud-based electronic signature platform that lets users create, send, validate, sign, and track legally-binding digital documents across 81 countries. It offers a self-serve web application, a developer API with endpoints, webhooks, and iFrame embedding, and a whitelabel option for embedding signing into other products. Supporting capabilities include OneClickSign, multi-channel delivery (WhatsApp, email, SMS), SHA256 integrity hashing, signer identity verification with facial recognition and background checks, and A1 ICP-Brasil digital certificates.
Product overview
ZapSign is a digital electronic signature platform offering a comprehensive suite for creating, sending, validating, signing, and tracking documents. The core platform provides legally-binding e-signatures with multi-channel delivery across 81 countries. Key modules include OneClickSign for one-click signing, Signer Identity Verification with facial biometrics and background checks, Document Tracking & Governance with audit trails and role-based access control, and an Affiliate Program. Enterprise offerings include API integration and Whitelabel solutions. The platform integrates natively with HubSpot and supports workflow automation through Zapier, Make, and N8N, plus cloud storage sync to Google Drive, OneDrive, Dropbox, and Box. ZapTools provides AI-powered document creation as part of a suite of free, open-source tools.
Differentiator
Problem solved
Functional benefit
Products and services
- ZapSign Core Platform Cloud-based electronic signature platform that lets users create, send, validate, sign, and track legally-binding documents with multi-channel delivery (WhatsApp, email, SMS), audit trails, and OneClickSign. Targeted at SMBs, mid-market, and enterprise customers across 81 countries.
- ZapSign API REST API with endpoints, webhooks, and iFrame embedding that lets developers integrate document creation, signature workflows, and tracking directly into their own applications, apps, or websites. Sold on tiered Start, Grow, and Scale plans with usage-based credit pricing.
- ZapSign Whitelabel Solution Enterprise offering that allows companies to integrate ZapSign's electronic signature capabilities into their own proprietary software with custom branding, supporting high-volume signing across business units.
- ZapTools AI Document Creation AI-powered document creation suite within ZapTools that uses generative AI to create legal documents with compliance and accuracy, offered as part of a free, open-source tools collection.
- Authenticity Validator Standalone document authenticity validator that confirms the legitimacy of signed documents and prevents fraud by validating PDF uploads or token/hash inputs.
Companies that use ZapSign
Customer profileNamed customers25 records
Segments7 records
Ideal customer profiles3 records
ZapSign technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability2 records
Feature8 records
ZapSign partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, flagship and minor.
- SalesforcecoreNative CRM integration allowing users to create, send, and monitor documents directly from Salesforce. Enables automated document workflows triggered by CRM data.
- HubSpotcoreNative CRM integration creating documents directly from HubSpot CRM. Featured co-marketing page on ZapSign website. Customers include Clivi integrating with HubSpot for centralized document management.
- Google DrivecoreCloud storage sync allowing automatic archiving of executed documents to Google Drive. Part of multi-cloud storage integration suite.
- OneDrivecoreMicrosoft cloud storage integration for automatic document archiving and retrieval.
- DropboxcoreCloud storage integration enabling automatic document archiving to Dropbox.
- ZapiercoreWorkflow automation platform integration connecting ZapSign with thousands of apps. Enables automated notifications, reporting, and complex document workflows.
- Make (Integromat)coreVisual workflow automation integration. Home Capital uses native ZapSign-Make integration to automate processes and integrate signatures with other tools.
- TruoraflagshipParent company. ZapSign is a product of Truora Group, a Latin American technology company providing identity verification and electronic signature solutions. Truora Group is headquartered in Brazil with operations across Latin America.
- AWScoreAWS Partner Network member. Cloud infrastructure provider for ZapSign's platform.
- Meta Business PartnerminorMeta business partnership for WhatsApp Business integration and marketing.
- CertisigncoreBrazilian certification authority providing A1 ICP-Brasil digital certificates for document signing. Documents signed with ZapSign are certified with Certisign certificates.
Scale indicators15 records
Recent moves6 records
Expansion highlights6 records
ZapSign competitors and assessment
Company assessmentDirect peers
- Clicksign: Brazilian electronic signature and digital contract platform headquartered in São Paulo. Closest regional competitor to ZapSign, serving similar SMB and enterprise LATAM customers.
- DocuSign: Global leader in electronic signature and agreement management. Directly competes with ZapSign in the SMB and enterprise e-signature category, with broader CLM and AI-contract capabilities.
- SignNow (by airSlate): Electronic signature solution from airSlate with workflow automation and document management. Overlaps with ZapSign's API, integrations, and SMB-to-enterprise signing use cases.
- Adobe Acrobat Sign: Adobe's e-signature product embedded within Acrobat and integrated with the Adobe Document Cloud. Competes head-on with ZapSign across SMB, mid-market, and enterprise signing workflows.
- Autentique: Brazilian digital signature platform offering legally-binding e-signatures with ICP-Brasil compliance. Competes with ZapSign primarily in the Brazilian SMB and mid-market segment.
- D4Sign: Brazilian e-signature SaaS focused on document workflows and digital signatures. Directly comparable to ZapSign in vertical, target customer, and ICP-Brasil integration.
- Dropbox Sign (formerly HelloSign): Dropbox-owned e-signature product offering simple, developer-friendly signing APIs. Comparable to ZapSign's API-first go-to-market and SMB-focused positioning.
Regional players
- Notarize: US-based remote online notarization (RON) platform. Adjacent to ZapSign's identity-verification-enabled signing flow but focused on US regulated notarial transactions rather than LATAM SMB signing.
Others
- Truora: Parent company of ZapSign, providing digital identity verification and background-check APIs across LATAM. Closely related ecosystem participant enabling ZapSign's IDV capabilities.
Emerging players
- BoldSign: Emerging e-signature API product from Syncfusion targeting developers and SaaS builders. Comparable to ZapSign's API-first offering, with similar embed-into-your-platform positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
ZapSign social profiles
Digital presenceZapSign financial estimates
Financial estimateRevenue estimate
Valuation estimate
ZapSign leadership team
Management profileNumber of profiles
ZapSign funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ZapSign M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ZapSign
What does ZapSign do?
ZapSign is a cloud-based electronic signature platform that lets users create, send, validate, sign, and track legally-binding digital documents across 81 countries. It offers a self-serve web application, a developer API with endpoints, webhooks, and iFrame embedding, and a whitelabel option for embedding signing into other products. Supporting capabilities include OneClickSign, multi-channel delivery (WhatsApp, email, SMS), SHA256 integrity hashing, signer identity verification with facial recognition and background checks, and A1 ICP-Brasil digital certificates.
Is ZapSign a public or private company?
ZapSign is a private company. It is classified as corporate owned and is currently operating.
When was ZapSign founded?
ZapSign was founded in 2020. It employs 101 to 250 people.
Where is ZapSign based?
ZapSign is headquartered in Brasil, Brazil, in the Latin America region.
How does ZapSign make money?
Four revenue lines are on record. Subscription Plans - WEB is the primary driver. The others are subscription Plans - API, affiliate/Referral Credits and enterprise Custom Pricing.
Who are ZapSign's main competitors?
Direct peers on record are Clicksign, DocuSign, SignNow (by airSlate), Adobe Acrobat Sign, Autentique, D4Sign and Dropbox Sign (formerly HelloSign). Notarize is listed as a regional player. Truora is listed as an others. BoldSign is listed as an emerging player.
Does ZapSign have an API?
Yes. ZapSign offers a robust API integration that allows developers to bring the full power of ZapSign directly into their own platform, app, or website. The API supports Endpoints, Webhooks, and iFrame embedding. Developers can trigger document creation and delivery automatically using data from business management systems, and integrate with cloud storage, CRM, and workflow automation platforms. Developer documentation is at docs.zapsign.com.br/v/english.
What industry is ZapSign in?
ZapSign's product category is Electronic Signature Software. Its primary akta.pro industry code is BPAMAEAI, Fraud Prevention & Identity Verification (IDV/KYC), with a secondary code of HDADAAAF, Identity Verification & Proofing (IDV, KYC, Biometrics).