Chatbot.team
Chatbot.team is an AI-powered omnichannel customer engagement platform based in India that automates business conversations across WhatsApp, Instagram, RCS, Messenger, SMS, email, and voice channels for Indian mid-market and enterprise clients.
- Company typePrivate
- Founded2023
- HeadquartersGurugram, India
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Chatbot.team does
Chatbot.team (operating as Convo Bot Private Limited) is an India-based AI-powered omnichannel customer engagement and chatbot automation platform founded in 2023 and headquartered in Gurugram, Haryana. The company unifies customer conversations across nine channels — WhatsApp, Instagram, Facebook Messenger, RCS, SMS, Email, Website Chat, Voicebot, and WhatsApp Calling — into a single inbox, with AI-driven features including intent recognition, sentiment detection, multilingual NLP, generative AI-powered responses, automated routing, smart product recommendations, and priority queuing with human handoff. The platform exposes APIs and integrates with commerce, payments, CRM, and productivity systems including Shopify, Shiprocket, Razorpay, Google Sheets, HubSpot, Salesforce, Zoho, and Google Workspace APIs.
The company targets Indian mid-market and enterprise businesses across seven verticals: E-commerce and D2C, Healthcare, Education, Tour and Travel, Real Estate, Logistics and Courier, and Hotels and Resorts, with additional reach into startups and small businesses. Notable customers include boAt, mamaearth, Razer, yatra, and Vedantu, alongside 300+ businesses overall. Go-to-market is primarily enterprise field sales with demo booking as the core conversion mechanism, supplemented by direct WhatsApp and phone contact, plus content marketing via an SEO-driven blog on WhatsApp API, RCS, and chatbot automation topics.
The business model is subscription-based SaaS with monthly billing cycles, 30-day payment terms, and a 1.5% monthly interest charge on late payments; specific pricing tiers are not publicly disclosed and are negotiated via Order Form. The company offers custom chatbot building as a professional service layered on top of the self-serve platform, blending no-code accessibility with bespoke deployment. The company is privately held, employs 11–50 people, has not disclosed any external funding rounds, and is led by Rahul Kataria based on publicly available contact details.
Chatbot.team firmographics
Firmographics- Name
- Chatbot.team
- Legal name
- Convo Bot Private Limited
- Website
- https://chatbot.team
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Chatbot.team is an AI-powered omnichannel customer engagement platform based in India that automates business conversations across WhatsApp, Instagram, RCS, Messenger, SMS, email, and voice channels for Indian mid-market and enterprise clients.
- Ownership category
- akta.pro rank
Chatbot.team industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ), Enterprise/Team Messaging (BPAMACAB), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
Keywords
Where Chatbot.team is headquartered
LocationHeadquarters
- HQ city
- Gurugram
- HQ country
- India
- HQ region
- Asia
Offices1 record
Markets served
Chatbot.team business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription Fees: Payment for Subscription Fees required in full at the month's end, with payment expected within thirty (30) days from billing date. Late payment interest of 1.5% per month applied for delayed payments. Subscription charges listed on website or Order Form.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Subscription-based pricing with custom plans based on business needs |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Chatbot.team product offering
Product offeringCore offering
Chatbot.team (operated by Convo Bot Private Limited) provides an AI-powered omnichannel customer engagement platform that unifies conversations across WhatsApp, Instagram, RCS, Facebook Messenger, Email, SMS, Voice, and Website Chat from a single inbox. The platform combines NLP and Generative AI for intent recognition, sentiment detection, multilingual support, automated routing, and smart product recommendations, paired with a no-code chatbot builder and pre-built integrations for e-commerce (Shopify, Shiprocket), payments (Razorpay), and CRM systems (HubSpot, Salesforce, Zoho).
Product overview
Chatbot.team (Convo Bot Private Limited) is an all-in-one omnichannel customer engagement platform that unifies customer conversations across WhatsApp, Instagram, Facebook Messenger, Email, RCS Messaging, Website Chat, SMS, Voicebot, and WhatsApp Calling. The platform is built around AI-powered automation with products ranging from messaging channel automation (WhatsApp Business API, Instagram Automation, Messenger Automation, Email Automation, SMS Marketing) to AI-powered conversational products (Website Chatbot, Voicebot, WhatsApp Calling, RCS Messaging) and collaboration features (Coexistence for bot-human handoff, Live Chat with Instant Agent Assignment, Priority Queuing & Escalation, Cross-Channel Support). The core offering combines a WhatsApp-native inbox, AI chatbot builder, CRM capabilities, and marketing automation tools for lead capture, conversion optimization, and customer support — all managed from a single dashboard. The platform targets businesses across industries including E-commerce, Healthcare, Education, Real Estate, Logistics, Tour & Travel, and Hotels & Resorts.
Differentiator
Problem solved
Functional benefit
Products and services
- WhatsApp Business API Engages customers on WhatsApp with automated messaging and real-time support. Enables businesses to send automated notifications, run AI chatbots for FAQ answers and lead qualification, manage a multi-agent team inbox, and conduct broadcast campaigns to opted-in audiences using pre-approved message templates.
- Instagram Automation Engages customers on Instagram with automated messaging and comment automation. Enables businesses to automate replies to comments and DMs, qualify leads, and provide instant customer support through Instagram.
- Messenger Automation Automates customer engagement and support through Facebook Messenger. Enables businesses to manage Messenger conversations with AI chatbots, automate responses, and route complex queries to human agents.
- Email Automation Personalizes email communication and nurtures customers automatically. Enables businesses to send targeted email campaigns, automated follow-ups, and personalized email sequences based on customer behavior.
- RCS Messaging Creates interactive messaging journeys with rich media and smart actions. Enables businesses to send rich cards, carousels, suggested replies, and verified sender branding through the native messaging app on Android devices without requiring app installation.
- Website Chatbot Engages website visitors instantly and boosts conversions with AI chatbots. Provides live chat functionality with real-time visitor engagement, automated lead capture, and seamless human handoff to support agents.
- SMS Marketing Delivers timely notifications, reminders, and updates with SMS automation. Enables businesses to send transactional alerts, appointment reminders, and promotional messages via SMS with automation workflows.
- Voicebot Engages customers with voice-based AI chatbots for support and sales. Provides automated voice interactions for customer service, lead qualification, and sales assistance through conversational AI.
- WhatsApp Calling Engages customers with voice-based AI chatbots for support and sales via WhatsApp voice calls. Enables automated voice support and sales conversations on the WhatsApp platform.
- Coexistence Enables seamless collaboration between AI chatbots and human agents. Manages bot-to-human handoff and allows human agents and chatbots to work together on customer conversations.
Quantifiable outcome
- 40% reduction in support tickets after implementing the chatbot (as reported by TechNova customer)
- +5 more outcomes
Companies that use Chatbot.team
Customer profileNamed customers11 records
Segments9 records
Ideal customer profiles5 records
Chatbot.team technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability11 records
Feature10 records
Chatbot.team partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- ShiprocketcoreIntegration partnership enabling e-commerce businesses to connect their Shiprocket shipping and logistics operations with Chatbot.team's customer engagement automation, allowing automated order tracking updates and delivery notifications via WhatsApp and other channels.
- ShopifycoreIntegration with Shopify's e-commerce platform enabling online retailers to automate customer conversations, product recommendations, and order management through Chatbot.team's AI chatbot on WhatsApp and other messaging channels.
- RazorpaycoreIntegration with Razorpay payment gateway enabling automated payment notifications, order confirmations, and transaction updates through Chatbot.team's messaging platform for e-commerce businesses.
- Facebook MessengercoreFacebook Messenger automation enabling businesses to automate customer engagement and support through Messenger, integrated with Chatbot.team's omnichannel platform.
- InstagramcoreInstagram automation including automated messaging and comment automation, enabling businesses to engage Instagram followers and convert them into customers through automated conversations.
- Meta (WhatsApp Business API)coreOfficial WhatsApp Business API integration enabling businesses to send automated messages, manage customer conversations, provide support, share updates, and integrate WhatsApp with CRM systems for seamless customer communication at scale.
- RCS (Rich Communication Services)coreRCS messaging capability enabling businesses to create interactive messaging journeys with rich media and smart actions, delivering branded notifications and promotional campaigns with verified sender profiles.
Scale indicators1 record
Recent moves6 records
Expansion highlights4 records
Chatbot.team competitors and assessment
Company assessmentDirect peers
- Yellow.ai: India-founded enterprise conversational AI platform offering omnichannel bots (chat and voice) for customer support and sales across multiple verticals. Most directly comparable competitor given similar India roots, AI/GenAI focus, and enterprise vertical coverage.
- Verloop.io: India-based conversational AI platform focused on customer support automation across WhatsApp, web, and in-app channels. Comparable in target customer (mid-market and enterprise in India/SEA) and core use cases (lead qualification, support deflection).
- Haptik: India-based conversational AI company (acquired by Reliance Jio) offering WhatsApp and voice-based virtual assistants for sales, support, and engagement. Comparable in WhatsApp-first automation, enterprise targeting, and Indian enterprise customer base.
- Gupshup: India-headquartered conversational messaging platform providing WhatsApp Business API, chatbots, and messaging automation for enterprises globally. Comparable in WhatsApp API infrastructure, channel breadth, and Indian enterprise focus.
- Wati: Hong Kong/India-headquartered WhatsApp Business API platform serving SMB and mid-market customers with no-code chatbot builders and shared inbox. Comparable in WhatsApp-first GTM, no-code builder model, and SMB/mid-market customer segment.
- Manychat: Leading chatbot platform for Instagram, WhatsApp, Facebook Messenger, and TikTok, popular with SMB and D2C brands for automated conversations and marketing flows. Comparable in social channel automation and D2C/SMB targeting, but with global not India-specific reach.
- Tidio: Live chat and AI chatbot platform for SMB e-commerce businesses, with Shopify, WhatsApp, and Messenger integrations. Comparable in SMB/mid-market conversational commerce positioning and e-commerce integrations.
- AISENSY: India-based WhatsApp Business API and chatbot platform focused on marketing automation, broadcast campaigns, and D2C engagement. Comparable in India market focus, WhatsApp-first product positioning, and SMB/D2C target customer.
Broad incumbents
- Freshchat (Freshworks): Omnichannel messaging and chatbot product within the Freshworks suite, offering WhatsApp, web, and in-app chat with AI bots. Comparable in omnichannel messaging and India origin, but broader portfolio positioning and significantly larger scale.
- Intercom: Global AI customer service platform with Fin AI agent, messenger, and omnichannel inbox for SaaS and enterprise customers. Comparable in conversational AI for customer support, but serves a higher-tier global customer base and is much larger.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks1 record
Key highlights7 records
Customer concentration
Chatbot.team social profiles
Digital presenceChatbot.team financial estimates
Financial estimateRevenue estimate
Valuation estimate
Chatbot.team leadership team
Management profileNumber of profiles
Profiles1 record
Chatbot.team funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Chatbot.team M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Chatbot.team
What does Chatbot.team do?
Chatbot.team (operated by Convo Bot Private Limited) provides an AI-powered omnichannel customer engagement platform that unifies conversations across WhatsApp, Instagram, RCS, Facebook Messenger, Email, SMS, Voice, and Website Chat from a single inbox. The platform combines NLP and Generative AI for intent recognition, sentiment detection, multilingual support, automated routing, and smart product recommendations, paired with a no-code chatbot builder and pre-built integrations for e-commerce (Shopify, Shiprocket), payments (Razorpay), and CRM systems (HubSpot, Salesforce, Zoho).
Is Chatbot.team a public or private company?
Chatbot.team is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Chatbot.team founded?
Chatbot.team was founded in 2023. It employs 51 to 100 people.
Where is Chatbot.team based?
Chatbot.team is headquartered in Gurugram, India, in the Asia region.
How does Chatbot.team make money?
One revenue line is on record: subscription Fees.
Who are Chatbot.team's main competitors?
Direct peers on record are Yellow.ai, Verloop.io, Haptik, Gupshup, Wati, Manychat, Tidio and AISENSY. Broad incumbents are Freshchat (Freshworks) and Intercom.
Does Chatbot.team have an API?
Yes. Chatbot.team provides application programming interfaces (APIs) that enable specific functionalities of their cloud-based collaborative customer onboarding platform. The Services encompass the API, Software, and Documentation. Third-Party Services are third-party applications or services that integrate with the Services through APIs. The company's application integrates with various APIs, including Google Workspace APIs, to provide services to users.
What industry is Chatbot.team in?
Chatbot.team's product category is Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of BPAFAKAJ, Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat). Its NAICS code is 5182 and its SIC code is 7372.