What Save does

Save (legal entity: SAVE STORE SAS) is a France-based specialist in smartphone and tablet repair, refurbishment, and accessories, operating since 2013 from its Courbevoie headquarters. The company runs a national retail network of approximately 130–200 stores, executed through a franchise model of about 100 entrepreneurs, supplemented by flagship stores (including its Paris Avenue de Wagram location opened in September 2022) and co-located shops inside Orange retail locations. Save is authorised as an Apple Independent Repair Provider and a Samsung Platinum/Gold authorised repair centre, giving it direct access to original manufacturer parts, official tools, diagnostics, and OEM training — capabilities unauthorised competitors cannot replicate at scale. It also carries the QualiRépar label, enabling customers to benefit from the French government's €25 repair bonus.

The core revenue streams are smartphone and tablet repair (screens, batteries, cameras, charging connectors, water damage), sale of refurbished smartphones (Apple, Samsung, and others, priced €89.90–€659.90 with a 24-month warranty and installment options), Save-brand accessories with a lifetime warranty, device trade-in and recycling, and the reCover device protection insurance product offered in partnership with Coverd. Marketing is anchored by an SEO-rich website structured by brand and model (e.g., iPhone 16 Pro Max, Galaxy S25 Ultra), an active blog and social presence, and significant earned media coverage, including four consecutive years (2022–2025) on Capital/Statista's Meilleures Enseignes ranking.

Save is led by President Philippe Duchâne and CEO/Director General Charles Bocquillon, operating as a privately held SAS with €1.44M share capital and no disclosed institutional investor control beyond a 2015 funding round of $16.7M from 360 Capital, Cherry Ventures, and Idinvest Partners. Customer segments span individual consumers (primary), French telecom operators (Orange, Bouygues, Free) via co-located stores and referrals, and enterprise clients for bulk repair and device lifecycle management. The company self-describes as the 'European leader in smartphone and tablet repair', a positioning currently supported by domestic scale but not yet by actual pan-European operations.

Name

Save

Legal name

SAVE STORE

Website

https://save.co

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

251–500 employees

Short description

Save is a French specialist retailer that repairs smartphones and tablets using original manufacturer parts across a national network of approximately 130–200 stores, also selling refurbished devices, accessories, and device protection to consumers and French telecom operators.

Ownership category

akta.pro rank

Headquarters

HQ city

Puteaux

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Smartphone and Tablet Repair Services: Core revenue stream from repairing broken screens, batteries, cameras, charging connectors, and other components across all major smartphone brands. Repairs are priced per model and issue, with transparent pricing per tariff sheet. Includes warranty repairs for devices under manufacturer warranty.
2. Refurbished Smartphone Sales: Sale of refurbished smartphones (Apple iPhone, Samsung Galaxy, and other brands) with a 24-month warranty. Prices range from around 90 EUR to 660 EUR depending on model and condition. Payment in installments available (3, 4, or 10 times).
3. Accessories Sales: Sale of smartphone accessories including cases, screen protectors, chargers, cables, and audio accessories. Save-brand accessories are sold with a lifetime warranty.
4. reCover Device Protection: Partnership with Coverd to offer device insurance/protection plans under the reCover brand. Customers can subscribe to protection coverage when purchasing a phone or as a standalone service.
5. Device Trade-In and Recycling: Save buys back old smartphones and recycles devices, recovering value from trade-ins which can also feed into their refurbished inventory.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Save is the European leader in smartphone and tablet repair, operating a network of approximately 130-200 physical stores across France under a franchise model. Its core offering is in-store repair of broken screens, batteries, cameras, and charging components across all major brands (Apple, Samsung, Xiaomi, Huawei, Honor, Oppo, Sony), using original manufacturer parts sourced through Apple IRP and Samsung Platinum/Gold authorized repair certifications, complemented by the sale of refurbished smartphones and Save-branded accessories.

Product overview

Save operates as a multi-service retail platform offering smartphone and tablet repair as its core business, complemented by the sale of refurbished devices and proprietary accessories. The product portfolio centers on three pillars: (1) repair services covering all major smartphone brands with original parts and 12-month warranty, (2) a curated selection of refurbished smartphones with 24-month guarantee, and (3) Save-branded accessories with lifetime warranty. Add-on services include reCover screen protection, the QualiRépar 25€ repair bonus, loan phones during repair, trade-in/recycling programs, and data backup/transfer services. The company operates through a franchise network of approximately 130-150 stores across France, with select locations offering specialized services for Orange customers.

Differentiator

Problem solved

Functional benefit

Products and services

• Réparation (Repair Services) Core smartphone and tablet repair service covering all major brands including Apple, Samsung, Xiaomi, Huawei, Honor, Oppo, Sony, and others. Offers screen, battery, camera, back cover, and charge connector replacements with original parts and a 12-month warranty. Targets consumers with broken or malfunctioning devices across France.
• Reconditionné (Refurbished Smartphones)

Quantifiable outcome

• 82% of repairs completed in 40 minutes or less
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• ApplecoreTechnology or IntegrationSave participates in Apple's IRP (Independent Repair Provider) program, granting access to genuine Apple parts, official repair tools, diagnostic systems, and Apple-delivered training. This enables Save to perform repairs on iPhones that maintain the device's warranty status when performed within program guidelines.
• SamsungcoreTechnology or IntegrationSave holds Samsung authorized repair center status at two levels: Platinum (full repair capability including motherboard changes) and Gold (all repairs except motherboard). These certifications enable Save to perform warranty repairs on Samsung devices and access genuine Samsung replacement parts. Save has partnered with Samsung for over 15 years.
• OrangecoreChannel Partner/ Reseller/ DistributorSave operates repair shops co-located within Orange retail stores (e.g., Save Paris Rivoli inside the Orange boutique on Rue de Rivoli). Save also performs repairs specifically for Orange customers and appears in Orange's service ecosystem. Orange is featured as a trusted partner brand on Save's website.
• Coverd (reCover)minorStrategic or Co-development PartnerSave partners with Coverd to offer the reCover device protection insurance product, which provides coverage for device damage, loss, and theft. The reCover offer is promoted on Save's website and in stores, and customers can subscribe via a link from Save to Coverd's platform.
• Bouygues TelecomminorChannel Partner/ Reseller/ DistributorBouygues Telecom is listed among the brands that trust Save, indicating a commercial or referral partnership through which Bouygues customers access Save's repair services.
• FreeminorChannel Partner/ Reseller/ DistributorFree is listed among the brands that trust Save, indicating a commercial or referral partnership through which Free subscribers access Save's repair services.
• QualiRéparcoreStrategic or Co-development PartnerSave is a QualiRépar-labeled repairer, participating in France's official repair bonus program. The QualiRépar label certifies repair shops that qualify for the government's 25 EUR repair subsidy, which Save passes on to eligible customers. Save stores with the QualiRépar badge (such as Save Amiens) offer this benefit.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• iSmash: UK-based walk-in smartphone and tablet repair chain offering same-day screen, battery, and component repairs. Direct peer to Save in the European specialist repair category with a comparable express-repair positioning.
• uBreakiFix: US-headquartered smartphone, tablet, and consumer electronics repair franchise chain with hundreds of locations. Operates a franchise-driven physical store model similar to Save, and is a direct category competitor in device repair services.
• Mobile Klinik: North American smartphone and tablet repair chain operating inside telecom retail locations. Highly comparable to Save's co-located Orange store model and franchise-like footprint.

Broad incumbents

• The Phone House: European multi-operator telecom retailer with French operations, selling mobile devices alongside repair and insurance services. Comparable to Save on telecom-channel distribution and accessory sales but not a specialist repair brand.
• Geek Squad: Best Buy's in-store and in-home consumer electronics support and repair service. A broader incumbent offering device repair among many other services — comparable to Save on the repair function but not specialized in smartphones.
• Apple Authorized Service Providers: Apple's broader authorized service network (including carriers like Orange and specialized AASP shops). Overlaps directly with Save's IRP-participating service capability but as part of a wider Apple-curated ecosystem rather than an independent specialist.

Emerging players

• Refurbed: Austrian-founded European marketplace for refurbished electronics with a sustainability positioning. Direct comparator to Save's refurbished device category but absent a brick-and-mortar repair network.
• Back Market: European online marketplace for refurbished consumer electronics including smartphones. Overlaps with Save's reconditionné offering but operates purely online, without the physical retail/franchise footprint.

Regional players

• Swappie: European refurbished iPhone specialist with operations across multiple EU countries. Comparable to Save's refurbished smartphone business but does not currently serve France and competes indirectly through cross-border online sales.
• Timpson: UK high-street repair and service chain (shoes, watches, phones, keys) with strong brand recognition. Conceptually comparable to Save on the multi-service high-street repair franchise model but UK-only and broader in scope than smartphones.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/save
• Facebookfacebook.com/save.co
• LinkedInlinkedin.com/company/save-my-smartphone
• Instagraminstagram.com/save.co

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Save