Komutel

What Komutel does

Komutel is a Canadian telecommunications software company founded in 2001 in Saint-Georges-de-Beauce, Quebec, by Richard Poulin. The company develops and markets integrated interoperability solutions for public safety agencies, healthcare organizations, financial institutions, and enterprise call centers, with a core focus on Next Generation 9-1-1 (NG9-1-1) call handling compliant with NENA i3 standards. Its product portfolio is organized into five solution areas — Public Safety (Komand911, SIT911i3), Voice and Data Recording (Komlog), Notifications and Alerts (Standard Notification Distribution, Interactive Dispatching Alert, VuduMobile), Call Center (Kontact, operator consoles, IVR), and Health (appointment and schedule management) — supporting on-premise, cloud, and hybrid deployments across IT, VoIP, TDM, UC, Centrex, voicemail, mobile, and radio platforms.

Komutel's technology is built on certified integrations with major unified communications vendors including Avaya (DevConnect Preferred Solution Developer), Cisco (Preferred Solution Developer), Mitel (Solutions Alliance partner), and radio systems from JVCKenwood and Motorola, alongside carrier partnerships with Bell Canada and TELUS for ESInet infrastructure. The company has achieved several NG9-1-1 milestones in Canada, including the first NG9-1-1 call transfer (2020) and the first inter-provincial NG9-1-1 call transfer between British Columbia and Calgary (2021). Recording solutions (Komlog, NovoLog, NovoCoach) support PCI DSS and ISO 27001 compliance for regulated verticals.

Revenue is generated through software licenses and subscriptions, professional services for implementation and training, and annual service contracts (12 months included with initial sale, renewable). Distribution is partner-centric through technology partner programs (Avaya DevConnect, Mitel Solutions Alliance, Cisco Developer Network), strategic SIs (Combat Networks, Netagen Communication Networks), and regional resellers. In 2022, Komutel was acquired by Versaterm Public Safety and continues to operate as a subsidiary within that group, serving 2,000+ clients across Canada, the United States, Tunisia, and Malaysia.

Name

Komutel

Legal name

Komutel Inc.

Website

https://komutel.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Short description

Komutel is a Canadian telecommunications software company that develops NG9-1-1 call handling, voice/data recording, notifications, and contact center solutions for public safety agencies, healthcare organizations, and enterprises, operating across 2,000+ clients in North America and selected international markets.

Ownership category

akta.pro rank

Product category

Public Safety Telecommunications Software

NAICS

Computer Systems Design and Related Services (5415), Telecommunications (517)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Public safety software
• NG9-1-1 call handling
• Unified communications solutions
• Voice and data recording
• Contact center software

Headquarters

HQ city

Quebec

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses and Subscriptions: Sale of software licenses and subscription-based solutions for telecommunications, call handling, recording, and notification systems
2. Professional Services: Implementation, training, and technical support services delivered by Komutel professionals
3. Service Contracts: Annual service contracts covering 24/7 technical support and software updates, included with initial product sale for 12 months

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Komutel develops and markets modular telecommunications and public safety software, including NENA i3-compliant NG9-1-1 call handling (Komand911, SIT911i3), voice and data recording with screen capture (Komlog, Turnkey Logging Recorders), multichannel mass notification (VuduMobile), PC-based operator consoles, contact center suites (Kontact), IVR, and healthcare scheduling. Its solutions integrate with major UC platforms (Avaya, Cisco, Mitel, BroadSoft) and radio systems, and are deployed on-premise, in the cloud (Kloud), or hybrid.

Product overview

Komutel offers a modular platform architecture for unified communications and public safety solutions. The product portfolio centers on five main solution areas: (1) Public Safety with Komand911 and SIT911i3 for NG9-1-1 call handling, (2) Voice and Data Recording with Komlog and screen capture solutions, (3) Notifications and Alerts including multi-channel messaging through VuduMobile, (4) Call Center solutions with Kontact and operator consoles, and (5) Health sector scheduling. The platform supports on-premise, cloud, and hybrid deployment models. Key products include the Konnect collaboration suite (awarded 2017 Octas), NovoLog/NovoCoach quality management tools, and integrates with major UC platforms from Avaya, Cisco, and Mitel through certified partnerships.

Differentiator

Problem solved

Functional benefit

Brands

• Komand911: NENA i3 Public Safety Solution - software suite for 911 operators
• Komlog
• Kloud
• SIT911i3
• Kontact
• Komstat
• NovoLog
• NovoCoach

Products and services

• Komand911 NENA i3-compliant NG9-1-1 call handling software suite for public safety answering points (PSAPs), enabling 911 operators to process emergency calls with full data context, multimedia capabilities, and inter-PSAP interoperability.
• SIT911i3 NG9-1-1 multimedia call taker softphone with full NENA i3 compliance, supporting next-generation emergency call handling at PSAPs and tested successfully during Canadian NG9-1-1 trials (including inter-provincial transfer).
• Komlog Web-based voice and data recording application with NENA compliance for call recording, screen capture, and metadata logging, supporting PCI DSS and ISO 27001-compliant recording for contact centers and PSAPs.
• Turnkey Logging Recorders Complete recording solutions for telephony and radio communications, designed for public safety agencies and call centers requiring comprehensive logging capabilities out of the box.
• VuduMobile (Multi-channel Messaging Platform) Multichannel messaging platform enabling businesses and emergency organizations to send mass notifications and alerts via text, voice, email, and other communication channels.
• Call Operator Consoles PC-based operator console for call management providing real-time presence, call handling, and integration with telephone systems for efficient call center operations across multiple telephony platforms.
• Kontact (Contact Center) Unified contact center solution (formerly named CCS) offering comprehensive call management, agent desktop, and reporting capabilities for multi-site contact center environments.
• Konnect Virtual collaboration solution enabling emergency and public security workers to communicate via instant messaging, audio/video calls, and simultaneous streaming across multiple platforms.
• Kloud Portfolio Cloud-based product portfolio including call center applications, CDR reporting, PC consoles, IVR, and call recording accessible as hosted services.
• Enterprises 911 Solutions E911 compliance solutions for enterprise facilities, enabling accurate caller location identification and routing to appropriate emergency services.
• Interactive Voice Response (IVR) IVR system enabling callers to navigate menu options, access information, and be routed to appropriate agents or departments as part of the call center suite.
• Komstat Call accounting and reporting solution providing usage reports and detailed call records for telecommunications cost management.
• Healthcare Appointment Management Healthcare scheduling module for managing patient appointments, optimizing calendar utilization, and reducing no-shows through automated reminders, integrated with physician scheduling via PetalMD.
• Healthcare Schedule Management Comprehensive scheduling solution for healthcare organizations, integrating with PetalMD physician calendar systems for real-time availability management and on-call coordination.

Quantifiable outcome

• More than doubled revenue since 2013 with 911 solutions contributing significantly to growth
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature8 records

Partnerships

16 partnerships are on record, tiered core and minor.

• AvayacoreTechnology or Integration · 1 January 2009Long-standing partnership with Avaya since pre-2009 (including former Nortel partnership). Komutel is a DevConnect partner and Preferred Solution Developer. Solutions (Komand, Kontact/Kloud) are available on Avaya Marketplace and through the Select Product Program (SPP). Multiple product certifications on Avaya Aura, Communication Server 1000, and IP Office platforms.
• CiscocoreTechnology or IntegrationRegistered Cisco partner (2009-2014) and Preferred Solution Developer - highest partnership level in Cisco Developer Network. Komutel solutions (Komand, Kontact/Kloud) available in Cisco Solutions Catalogue with certifications on Cisco Unified Communications Manager.
• JVCKenwoodcoreTechnology or IntegrationJVCKenwood is a leading provider of wireless radios for public safety and commercial digital P25 and Nexedge networks. Provides unified communications solutions for public safety, commerce, and industry through Kenwood Communications, Zetron, and EF Johnson product lines.
• MitelcoreTechnology or IntegrationMitel Solutions Alliance (MSA) partner since 2009. Operator console (SIT911/Komand) available on Mitel Global Solutions Catalog. Certified on Mitel 3300/MCD v9.0 and Mitel SX-200 v9.0.
• Combat NetworkscoreImplementation/ SI/ Consulting PartnerStrategic implementation partner for NG9-1-1 deployments in Canada. Partnered with Komutel on major PSAP implementations including Ontario Provincial Police and large Ontario PSAP. Based in Ottawa with offices across Canada serving federal/provincial government departments and public safety agencies.
• Bell CanadacoreTechnology or IntegrationAlliance partner since 2005 with significant national agreement. Bell provides ESInet (Emergency Services IP network) infrastructure for NG9-1-1 services. Collaborated on first NG9-1-1 test call transfer in Canada.
• TELUScoreTechnology or IntegrationNational agreement signed in 2009. TELUS is the Western Canadian 9-1-1 network provider. Partnered with Komutel on NG9-1-1 trials and British Columbia E-Comm deployment.
• NENAcoreStrategic or Co-development PartnerNENA is the leading emergency communications organization ('The Voice of 9-1-1'). Komutel participates in NENA standards development and uses NENA i3 specifications for NG9-1-1 solutions. With 7,000+ members in 48 chapters globally.
• Emergensys SolutionsminorStrategic or Co-development PartnerPartnership for 911 center implementations including Kuala Lumpur deployment serving 9 million residents. Emergensys integrates Komutel products into their complete public safety solution and promotes globally.
• Netagen Communication NetworkscoreChannel Partner/ Reseller/ DistributorCanadian systems integrator specializing in critical network solutions. Selected by Toronto Fire Service to provide Komutel's NG9-1-1 call management solutions including SIT911i3.
• AllstreamminorChannel Partner/ Reseller/ DistributorCanadian business communications and IP network services provider.
• Medwave OptiqueminorChannel Partner/ Reseller/ DistributorIP telephony and telepresence specialist. Offers hosted cloud contact center solution combining Komutel, Cisco, and Videotron technologies for Canadian SMEs.
• Unity TelecomminorChannel Partner/ Reseller/ DistributorFull-service communications company with offices across Canada and USA. Certified on Komutel, Avaya, AVST, Cisco, Shoretel, OpenText, and Panasonic solutions.
• Infinite IT SolutionsminorChannel Partner/ Reseller/ DistributorCisco Premier Certified partner and top solutions provider in Canada with focus on solving business objectives.
• Eclipse TechnologyminorChannel Partner/ Reseller/ DistributorGrowing IT services company specializing in communications technology solutions across North America.
• AndroïdeminorChannel Partner/ Reseller/ DistributorCertified Avaya SME Expert partner providing IT services and enterprise solutions.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• NICE: Enterprise call recording, quality management, and public safety compliance software. Closely comparable to Komutel's recording and quality-monitoring offerings sold to contact centers and PSAPs.
• Intrado (LifeSafe): Major NG9-1-1 infrastructure and call-routing provider to PSAPs across North America. Highly comparable to Komutel's Komand911/SIT911i3 stack in functionality and buyer.
• Comtech Telecommunications (Solacom): NG9-1-1 call handling and PSAP solutions (historically via Solacom). Directly comparable to Komutel's NG9-1-1 call taking and ESInet integration capabilities for North American PSAPs.
• Zetron: Mission-critical communications systems for PSAPs, dispatch, and control rooms. Closely comparable to Komutel's NG9-1-1 and console business, particularly in radio/LMR-to-911 interoperability (referenced in Komutel's JVCKenwood partnership).
• Verint: Call recording, voice analytics, and public safety compliance solutions. Directly comparable to Komlog, NovoLog, and screen recording modules in Komutel's portfolio.

Broad incumbents

• Cisco: Unified Communications and Webex Contact Center vendor. Functions as a Komutel partner (Preferred Solution Developer) and an indirect competitor where Cisco bundles its own contact center and E911 functionality.
• Avaya: Unified communications and contact center vendor that is both a Komutel partner (DevConnect, Preferred Solution Developer) and a broader competitor in the same enterprise accounts with its own contact center suite.
• Motorola Solutions: Dominant public safety communications vendor with CommandCentral, VESTA, and NG9-1-1 call handling suites sold to PSAPs globally. Directly comparable to Komutel's public safety portfolio but at vastly greater scale and breadth.
• Genesys: Large contact-center-as-a-service and customer engagement platform. Adjacent competitor to Komutel's Kontact/CCS call center suite, especially for cloud-deployed contact centers.

Emerging players

• Carbyne: Cloud-native NG9-1-1 and emergency communications platform with strong video/text capabilities. An emerging alternative to Komutel's premise-based NENA i3 stack in greenfield PSAP opportunities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/KomutelOfficial
• Facebookfacebook.com/Komutel
• LinkedInlinkedin.com/company/komutel

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Komutel