Centrality
Centrality is a UK-based IT services and technical support provider founded in 1996, acquired by Intercity, the UK managed service provider, in late 2025. Operating within Intercity's portfolio, it delivers managed IT, cloud, cybersecurity, communications, and connectivity services to enterprise and public-sector clients across the UK.
- Company typePrivate
- Founded1996
- HeadquartersMeppershall, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Centrality does
Centrality is a UK-based IT services and technical support provider founded in 1996 and headquartered in Meppershall, with a workforce in the 51–100 employee range. The company was acquired by Intercity, a larger UK managed service provider, alongside Chandler Communications, as part of Intercity's growth-by-acquisition strategy that took group revenue from £25m to £55m over three years. Post-acquisition, Centrality sits within Intercity's broader managed services portfolio, which spans managed IT support, cloud infrastructure (private cloud IaaS/PaaS, cloud on-premise, backup and disaster recovery, colocation), cybersecurity managed services (endpoint detection and response, ransomware protection, firewalls, security awareness training), unified communications (Microsoft Teams Direct Routing, telephony, contact centre, digital voice), and connectivity (SD-WAN, SIP trunking, leased lines, FTTP/SOGEA, MPLS), all anchored on the Microsoft ecosystem (Microsoft 365, Azure, Power Platform, Modern Work, Security).
The combined entity generates revenue primarily through recurring managed services and subscription contracts billed monthly on a quote-based, customised pricing model, with an online IT support cost calculator available for self-service estimation. Its go-to-market is sales-led, combining direct enterprise field sales, inside sales, and a channel partner programme across a UK footprint of five upgraded sites. The customer base is diversified across large enterprises, SMEs, and the UK public sector, with named logos including HORIBA MIRA, NHS, Uniqlo, Bet365, HS2, The Hut Group, the Salvation Army, and Saïd Business School. Differentiators cited in the input include Microsoft First MSP and MISA membership, a Net Promoter Score of +93, 3 Star Best Companies accreditation, a CISOaaS offering, and a stated £100m revenue target by 2030.
Centrality firmographics
Firmographics- Name
- Centrality
- Legal name
- Centrality
- Website
- https://centrality.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- Centrality is a UK-based IT services and technical support provider founded in 1996, acquired by Intercity, the UK managed service provider, in late 2025. Operating within Intercity's portfolio, it delivers managed IT, cloud, cybersecurity, communications, and connectivity services to enterprise and public-sector clients across the UK.
- Ownership category
- akta.pro rank
Centrality industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industry
- Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI)
Keywords
Where Centrality is headquartered
LocationHeadquarters
- HQ city
- Meppershall
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Centrality business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed services revenue from providing comprehensive IT support, monitoring, patching, and management services to organizations. Includes outsourcing, WAN & LAN management, and specialist support.
- Communications Services: Revenue from unified communications, business mobile, telephony, contact centre solutions, Microsoft Teams Direct Routing, and digital voice services.
- Cybersecurity Services: Managed security services including endpoint detection and response, antivirus protection, ransomware protection, physical and virtual firewalls, network defence, and security awareness training.
- Cloud & Infrastructure: Revenue from private cloud IaaS, cloud on-premise, private cloud PaaS, backup and disaster recovery, colocation, and managed internet access services.
- Connectivity Services: Revenue from SD-WAN, SIP trunking, leased lines, FTTP/SOGEA, MPLS, and business broadband connectivity solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Quote-based managed services pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Centrality product offering
Product offeringCore offering
Centrality provides IT service and technical support to clients, operating as a UK managed service provider (MSP). Following its acquisition by Intercity, it delivers managed IT, cloud, cybersecurity, communications, and connectivity solutions to UK organizations. Services include 24/7 monitoring, Service Desk support, cloud migration, and end-to-end IT transformation for enterprise and public sector customers.
Product overview
Based on the source data provided, the company being analyzed is Centrality, which was acquired by Intercity (a UK managed service provider). The source data contains information about Intercity's products and services rather than Centrality's standalone offerings. Centrality itself is mentioned only in the context of being an acquisition made by Intercity. No specific product information for Centrality as a standalone company is provided in the source data.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support Outsourced IT support service providing 24/7 monitoring, patching, management, and IT transformation for UK organizations that need to offload day-to-day IT operations from internal teams.
- Cloud Compute and Storage Cloud infrastructure service offering Private Cloud IaaS, Cloud On-Premise, and Private Cloud PaaS for organizations requiring flexible compute and storage environments.
- Backup and Disaster Recovery Backup-as-a-Service including Microsoft 365 backup, providing data protection and disaster recovery for business continuity.
- Cyber Security Managed Services Managed cybersecurity service covering Endpoint Detection & Response, antivirus protection, ransomware protection, security awareness training, physical and virtual firewalls, and network defence.
- CISOaaS (Chief Information Security Officer as a Service) Provides access to senior security leadership expertise and a Cyber Assessment Framework on a service basis, enabling organizations to obtain CISO-level guidance without hiring full-time.
- Communications Services Unified communications, business mobile, telephony, contact centre, Microsoft Teams Direct Routing, and digital voice services for organizations modernizing their communications infrastructure.
- Connectivity Services Network connectivity including SD-WAN, SIP Trunking, leased lines, FTTP/SOGEA, MPLS, and business broadband for organizations requiring reliable wide-area networking.
- Colocation Data centre colocation services for organizations requiring secure off-premise hosting of their infrastructure.
- Penetration Testing and Vulnerability Assessment Security testing services that identify and assess vulnerabilities in customer environments through structured penetration testing and vulnerability assessments.
- Microsoft Solutions Microsoft-focused services including Microsoft Licensing, Power Platform, Azure Cloud, Modern Work, and Managed Security, delivered as a Microsoft First MSP.
- Service Desk Outsourced service desk providing end-user IT support, troubleshooting, and specialist support to relieve internal IT teams of routine tasks such as password resets and day-to-day issues.
Quantifiable outcome
- Revenue growth from £25m to £55m over three years (120% increase)
- +1 more outcomes
Companies that use Centrality
Customer profileNamed customers17 records
Segments9 records
Ideal customer profiles4 records
Centrality technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Centrality partnerships and signals
Strategic signalPartnerships
24 partnerships are on record, tiered core, major and supporting.
- MicrosoftcoreAs a Microsoft First MSP and member of the Microsoft Intelligent Security Association (MISA), Intercity has a deep partnership with Microsoft providing expertise in M365, Azure Infrastructure, Azure Data & AI, Azure Digital App and Innovation, and Security. This partnership provides access to unparalleled Microsoft technology expertise and credibility in the market.
- Chandler CommunicationsmajorAcquired by Intercity as part of growth strategy, contributing to revenue growth from £25m to £55m over three years.
- CentralitymajorAcquired by Intercity as part of growth strategy, contributing to revenue growth from £25m to £55m over three years.
- FortinetsupportingTechnology partner for cybersecurity solutions including firewalls and network defence.
- VeeamsupportingTechnology partner for backup and disaster recovery solutions.
- CiscosupportingTechnology partner for networking and connectivity solutions.
- VodafonesupportingMobile connectivity partner for business mobile services.
- Virgin Media BusinesssupportingConnectivity partner for business broadband and network services.
- BT WholesalesupportingWholesale connectivity partner for network services.
- GammasupportingPartner for voice and communications solutions including SIP trunking.
- JunipersupportingNetworking technology partner for enterprise networking solutions.
- Data SelectsupportingChannel partner for mobile device distribution and management.
- SOTIsupportingTechnology partner for mobile enterprise device management.
- FreshwavesupportingConnectivity partner for in-building mobile coverage solutions.
- PenTest PeoplesupportingSecurity testing partner for penetration testing and vulnerability assessment services.
- CyglasssupportingTechnology partner for cybersecurity solutions.
- PuzzelsupportingContact centre technology partner for customer service solutions.
- PCCWsupportingGlobal connectivity partner for international network services.
- VerizonsupportingGlobal connectivity partner for international network services.
- Virtual1supportingNetwork partner for managed connectivity services.
- InvosyssupportingPartner for call recording and management solutions.
- EEsupportingMobile network partner for business connectivity services.
- O2 BusinesssupportingMobile network partner for business mobile services.
- Aruba (HPE)supportingNetworking technology partner for enterprise Wi-Fi and network solutions.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Centrality competitors and assessment
Company assessmentDirect peers
- Softcat: UK IT reseller and managed services provider with a strong Microsoft focus and broad mid-to-large enterprise customer base. Direct overlap with Centrality in Microsoft licensing, cloud, networking and managed IT for UK organisations.
- SCC: Privately held European IT services provider with deep UK presence, offering managed services, cloud, security and infrastructure. Closely comparable to Centrality in targeting mid-to-large UK enterprises with full-stack IT outsourcing.
- Six Degrees Group: UK managed cloud, connectivity and IT services provider. Comparable to Centrality in offering managed IT, cloud hosting, connectivity and unified communications to UK mid-market and enterprise customers.
- Daisy Corporate Services: UK provider of managed IT, unified communications, connectivity and cloud services. Strongly comparable to Centrality in delivering bundled managed IT and communications to mid-to-large UK enterprises.
- Bytes Software Services: UK IT services and software licensing specialist with strong Microsoft and security partnerships. Comparable to Centrality in delivering Microsoft-centric managed services, security and cloud to UK enterprises and public sector.
- Computacenter: Largest UK-headquartered managed IT services and infrastructure provider, listed on the LSE. Competes directly with Centrality/Intercity in enterprise managed IT, cloud, security and communications across the UK mid-to-large enterprise market.
- Phoenix Software: UK IT software and services provider focused on Microsoft solutions, cloud, and managed services. Directly comparable to Centrality in its Microsoft-led managed IT and cloud offering to UK organisations.
- Trustmarque: UK managed services provider (now part of Capita) focused on Microsoft cloud, licensing, and managed IT for public sector and enterprise customers. Directly competes in Centrality's core Microsoft-centric managed services space.
Regional players
- KCOM: UK managed services and connectivity provider with a regional concentration in Yorkshire and the Humber. Comparable to Centrality in managed IT, cloud and communications, though operating primarily in a distinct regional footprint.
Emerging players
- Mirus IT: UK managed IT services and Microsoft cloud specialist focused on the SME and mid-market segment. Comparable to Centrality in Microsoft-centric managed IT, cloud and security, though at a smaller scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights5 records
Customer concentration
Centrality social profiles
Digital presenceCentrality financial estimates
Financial estimateRevenue estimate
Valuation estimate
Centrality leadership team
Management profileNumber of profiles
Centrality funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Centrality M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Centrality
What does Centrality do?
Centrality provides IT service and technical support to clients, operating as a UK managed service provider (MSP). Following its acquisition by Intercity, it delivers managed IT, cloud, cybersecurity, communications, and connectivity solutions to UK organizations. Services include 24/7 monitoring, Service Desk support, cloud migration, and end-to-end IT transformation for enterprise and public sector customers.
When was Centrality founded?
Centrality was founded in 1996. It employs 51 to 100 people.
Where is Centrality based?
Centrality is headquartered in Meppershall, United Kingdom, in the Europe region.
How does Centrality make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are communications Services, cybersecurity Services, cloud & Infrastructure and connectivity Services.
Who are Centrality's main competitors?
Direct peers on record are Softcat, SCC, Six Degrees Group, Daisy Corporate Services, Bytes Software Services, Computacenter, Phoenix Software and Trustmarque. KCOM is listed as a regional player. Mirus IT is listed as an emerging player.
Does Centrality have an API?
No public API is recorded for Centrality.
What industry is Centrality in?
Centrality's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAI, Service Catalog, Request Fulfillment & Self-Service Portals. Its NAICS code is 5182 and its SIC code is 7370.