CTMS
CTMS is a privately-held managed IT and cybersecurity provider based in Akron, Ohio, delivering managed IT, cybersecurity, Microsoft 365/cloud, backup, and vCIO services to mid-market and enterprise organizations across Ohio and the Midwest, with specialized compliance offerings for healthcare, automotive dealerships, and other regulated industries.
- Company typePrivate
- Founded2008
- HeadquartersAkron, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What CTMS does
CTMS is a privately-held managed IT services and cybersecurity provider headquartered in Akron, Ohio, serving mid-market and enterprise organizations across Ohio and the broader Midwest, with marketing claims of nationwide remote support. The company has operated continuously for over 30 years and today employs between 11 and 50 people. Its product portfolio centers on subscription-based Managed IT Services, complemented by Help Desk support, Cybersecurity Services (built on a Sophos Platinum-tier relationship), Microsoft 365 and Cloud management (including Microsoft 365 Government/GCC), Network Management, Backup and Disaster Recovery, vCIO IT Consulting, and a Business Automation & AI Enablement service line. CTMS also delivers a specialized Dealership Compliance module co-developed with ComplyAuto to address FTC requirements for automotive dealer groups. The technology stack is assembled primarily from third-party platforms — Microsoft, Sophos, SonicWall, Barracuda, ConnectWise PSA, ScreenConnect for remote support, and hardware from Dell, HP, Cisco, Ubiquiti, Synology, QNAP, and APC — with CTMS layering a "security-first" zero-trust architecture methodology on top rather than developing proprietary software.
CTMS monetizes through three revenue streams: recurring managed services subscriptions billed monthly, project-based professional services (vCIO consulting, IT assessments, migrations, and implementations), and resale of hardware, software, and peripheral products. Pricing is quote-based and not publicly disclosed; a free IT assessment functions as the primary lead generation mechanism. The company targets ten verticals — Healthcare, Manufacturing, Legal, Professional Services, Automotive Dealerships, Education, Nonprofit, Construction Engineering, Real Estate Property Management, and Financial Services — with particular compliance depth in healthcare (HIPAA), legal, financial services, and automotive (FTC, cyber insurance). Go-to-market is direct enterprise field sales across Ohio and the Midwest, supported by content marketing through an IT Insights & Resources blog, organic SEO, and named customer testimonials from Vanguard Holdings and TNH. Ownership is private, with no disclosed funding rounds, parent company, or institutional investors, suggesting founder or management ownership. Justin Smialek is identified as Vice President, leading client engagements.
CTMS firmographics
Firmographics- Name
- CTMS
- Legal name
- CTMS
- Website
- https://ctmsohio.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CTMS is a privately-held managed IT and cybersecurity provider based in Akron, Ohio, delivering managed IT, cybersecurity, Microsoft 365/cloud, backup, and vCIO services to mid-market and enterprise organizations across Ohio and the Midwest, with specialized compliance offerings for healthcare, automotive dealerships, and other regulated industries.
- Ownership category
- akta.pro rank
CTMS industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- IT Incident, Problem & Change Management Platforms (HDAEALAI)
Keywords
Where CTMS is headquartered
LocationHeadquarters
- HQ city
- Akron
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
CTMS business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services: Recurring managed services providing ongoing IT support, monitoring, security, and maintenance for client environments. Subscription-based model with predictable monthly billing.
- Professional Services: vCIO IT consulting, IT assessments, migrations, and implementation services. One-time project engagements for system implementations and transitions.
- Product Resale: Resale of hardware (Dell, HP, Cisco, Ubiquiti, Synology, QNAP, APC), software (Microsoft 365, Sophos, SonicWall, Barracuda, Avaya, RingCentral), and peripheral products as part of comprehensive IT solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom managed IT packages tailored to client environment size and complexity |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
CTMS product offering
Product offeringCore offering
CTMS provides managed IT services and cybersecurity to organizations across Ohio and the Midwest, delivering 24/7 monitoring, help desk support, network management, Microsoft 365 and cloud administration, backup and disaster recovery, vCIO strategic consulting, and AI/workflow automation. Services are delivered by local Ohio-based engineers with no outsourcing and packaged into subscription-based managed engagements plus project-based professional services and hardware/software resale.
Product overview
CTMS offers a unified portfolio of managed IT and cybersecurity services designed for Ohio and Midwest organizations. The core offering consists of Managed IT Services as the foundational product, supplemented by specialized modules including Cybersecurity Services, Network Management, Microsoft 365 & Cloud, Business Continuity Disaster Recovery, Help Desk IT Support, vCIO IT Consulting, and Business Automation & AI Enablement. The company also provides industry-specific solutions across Healthcare, Manufacturing, Legal, Professional Services, Automotive Dealerships, Education, Nonprofit, Construction Engineering, Real Estate Property Management, and Financial Services. Add-on modules include Partner Solutions for aggregated third-party tools and Dealership Compliance for automotive regulatory requirements.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
Quantifiable outcome
- 98.5% Customer Satisfaction (CSAT) based on 848 reviews in 90 days
Companies that use CTMS
Customer profileNamed customers2 records
Segments10 records
Ideal customer profiles2 records
CTMS technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
CTMS partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- SophoscoreSophos Platinum Partner and MSP Partner. CTMS delivers Sophos cybersecurity solutions including threat monitoring, endpoint protection, and managed threat response as a certified Sophos partner.
- ComplyAutocoreStrategic partnership for automotive dealership compliance. CTMS and ComplyAuto work together to close FTC compliance gaps inside dealership environments, addressing cyber insurance and audit requirements.
- MicrosoftcoreMicrosoft Solutions Partner for Microsoft 365 and cloud solutions. CTMS provides Microsoft 365 management, GCC government compliance, and cloud infrastructure services.
- EZ E TitleminorAffiliated platform for automotive dealership title services.
- EZ Ohio TitleminorAffiliated platform for Ohio automotive title services.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
CTMS competitors and assessment
Company assessmentDirect peers
- Corsica Technologies: Corsica Technologies is a managed IT and cybersecurity firm serving mid-market clients with a focus on regulated industries (healthcare, legal, financial services). Closely aligned with CTMS's verticalized, compliance-driven GTM.
- ITsavvy: ITsavvy is a managed IT services and technology solutions provider with strong mid-market and enterprise focus, combining managed services with hardware/software resale. Directly comparable to CTMS's blended services-plus-resale revenue model.
- Ntiva: Ntiva is a mid-market managed IT, cloud, and cybersecurity services provider serving SMB and enterprise clients across multiple U.S. regions. Directly comparable to CTMS in service portfolio, target customer size, and security-first positioning.
- Dataprise: Dataprise is a national managed IT and cybersecurity provider focused on mid-market and enterprise customers. Comparable to CTMS in offering breadth (managed IT, security, BCDR, vCIO) and vertical coverage across regulated industries.
- Synoptek: Synoptek delivers managed IT, cloud, and cybersecurity services to mid-market organizations nationwide. Closely aligned with CTMS in service mix and customer profile, though operating at a larger geographic scale.
- Integris: Integris is a managed IT and cybersecurity provider serving mid-market organizations with a security-first service model. Highly comparable to CTMS in offering portfolio and vertical specialization across regulated industries.
- FlexManage: FlexManage provides managed IT, cloud, and security services to small and mid-market businesses, similar in size and go-to-market approach to CTMS. Direct competitor in the outsourced IT services category.
Broad incumbents
- Kaseya: Kaseya is a PE-backed platform vendor providing IT management, security, and automation software to MSPs globally. While not a direct service competitor, Kaseya defines the tooling ecosystem in which CTMS and its peers operate.
- ConnectWise: ConnectWise is a leading PSA/RMM platform vendor for managed service providers and an existing technology partner of CTMS (used for its client portal). Indirect competitor through the broader MSP software ecosystem it enables.
- OneNeck IT Solutions: OneNeck IT Solutions is a larger managed IT, cloud, and data center services provider serving mid-market and enterprise clients nationwide. Overlaps significantly with CTMS's managed IT and cybersecurity portfolio but at meaningfully greater scale.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
CTMS social profiles
Digital presenceCTMS financial estimates
Financial estimateRevenue estimate
Valuation estimate
CTMS leadership team
Management profileNumber of profiles
Profiles1 record
CTMS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CTMS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CTMS
What does CTMS do?
CTMS provides managed IT services and cybersecurity to organizations across Ohio and the Midwest, delivering 24/7 monitoring, help desk support, network management, Microsoft 365 and cloud administration, backup and disaster recovery, vCIO strategic consulting, and AI/workflow automation. Services are delivered by local Ohio-based engineers with no outsourcing and packaged into subscription-based managed engagements plus project-based professional services and hardware/software resale.
Is CTMS a public or private company?
CTMS is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CTMS founded?
CTMS was founded in 2008. It employs 11 to 50 people.
Where is CTMS based?
CTMS is headquartered in Akron, United States, in the North America region.
How does CTMS make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services and product Resale.
Who are CTMS's main competitors?
Direct peers on record are Corsica Technologies, ITsavvy, Ntiva, Dataprise, Synoptek, Integris and FlexManage. Broad incumbents are Kaseya, ConnectWise and OneNeck IT Solutions.
Does CTMS have an API?
No public API is recorded for CTMS.
What industry is CTMS in?
CTMS's product category is Managed IT Services. Its primary akta.pro industry code is HDAEALAI, IT Incident, Problem & Change Management Platforms. Its NAICS code is 541513 and its SIC code is 7370.