Utility Connect
Utility Connect is a free, B2B2C concierge service that helps U.S. consumers set up utilities, internet, security, and home services through dedicated Movologists, distributed via white-label partnerships with real estate agents, property managers, and mortgage providers.
- Company typePrivate
- Founded2012
- HeadquartersDallas, United States
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What Utility Connect does
Utility Connect, LLC is a Texas-headquartered consumer-to-provider intermediary founded in 2012 that operates a free concierge service connecting U.S. households with utility and home service providers at the point of move-in. A "Movologist" assigned to each customer shops, compares, and schedules electricity, gas, water, internet, cable, satellite, phone, home security, insurance, home warranty, USPS mail forwarding, and moving-related services, eliminating the fragmented multi-provider coordination that consumers otherwise face. The company operates on a B2B2C go-to-market: it reaches end consumers through white-label partnerships with 3,851+ real estate brokers/agents, property managers, mortgage/title firms, builders, HOAs, movers, relocation companies, home inspectors, and apartment locators, as well as through direct phone (877-587-9566) and website intake.
The underlying platform centers on a proprietary address cross-referencing search engine that maps any U.S. address to available utility and home service providers, paired with a partner-facing toolkit comprising branded microsites with custom domains and phone numbers, an embedded widget, a Google Chrome extension branded Sidekick, a RESTful API (HTTP POST/GET/PUT with basic auth and CORS), and CSV/FTP/email lead ingestion. The system is hosted on AWS, is PCI DSS compliant, and operates under a CCPA-compliant privacy notice (effective September 29, 2019). It integrates with transactional systems such as SkySlope to automate service initiation 14 days before closing, and with customer CRMs and TMS platforms via the API. The platform has facilitated 2,347,485+ total connections, served 846,714+ customers, and operates with a 5/5 average across 1,105 Birdeye reviews.
The business model is affiliate/referral-based: the consumer service is free, and revenue is generated from per-connection referral fees paid by utility and home service providers (vendors) when the company delivers a connected customer. The partnership layer generates indirect demand at the consumer level, while direct consumer acquisition supplements via the website and US-based call center. The company is privately held, has no disclosed institutional funding or M&A activity, and operates with 51-100 employees out of The Colony, Texas.
Utility Connect firmographics
Firmographics- Name
- Utility Connect
- Legal name
- Utility Connect, LLC
- Website
- https://utilityconnect.net
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Utility Connect is a free, B2B2C concierge service that helps U.S. consumers set up utilities, internet, security, and home services through dedicated Movologists, distributed via white-label partnerships with real estate agents, property managers, and mortgage providers.
- Ownership category
- akta.pro rank
Utility Connect industry classification
Industry- Product category
- Utility Connection Concierge Services
- NAICS
- Utilities (221)
- SIC
- Electric & Other Services Combined (4931), Electric, Gas & Sanitary Services (4900)
- akta.pro primary industry
- Appliance Hookup & Utility Connection (Water/Gas/Electric) (HSAGANAD)
Keywords
Where Utility Connect is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Utility Connect business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Vendor/Provider Referral Fees: Utility Connect is a free service for consumers. Revenue is generated from utility providers and vendors who pay Utility Connect for bringing them quality customers. The company acts as an intermediary between consumers and the marketplace, earning referral fees from providers when customers are connected to their services.
- Partner Subscriptions (White-label/Branding): Partners (real estate professionals, property managers, etc.) can white-label the service under their own brand via branded microsites. While the core service appears free, partners gain value through increased client satisfaction and referral business, while Utility Connect monetizes through provider volume.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free consumer concierge service |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Utility Connect product offering
Product offeringCore offering
Utility Connect provides a free concierge service that helps homeowners and tenants in the USA set up utilities (electric, gas, water, internet, cable, satellite, phone) and home services (security, insurance, home warranty, movers, mail forwarding) by phone or through its website. The company operates a B2B2C model in which real estate brokers, agents, property managers, mortgage/title firms, builders, movers, and home inspectors white-label the service via branded microsites and refer their clients. Revenue is generated through referral fees paid by utility providers and home service vendors when customers are connected.
Product overview
Utility Connect is a free concierge service platform that connects consumers with utility providers and home service companies. The core product is the Concierge Service backed by a proprietary technology platform consisting of: Branded Microsites (white-label solution with custom branding and domains), Campaign Dashboard (analytics and campaign management), RESTful API/CSV/FTP/Email integrations for partner systems, Embedded Widgets and Chrome Extension (Sidekick™) for customer enrollment. Services span utilities (Electric, Gas, Water, Internet, Cable, Satellite, Phone), home services (Security, Insurance, Solar, Home Warranty, Cleaning, Lawn Care, Pest Control, Furniture, Storage, Appliance Rentals), and moving services (Movers, Mail Forwarding, Moving Checklist). The platform operates on a B2B2C model, serving partners including real estate agents, property managers, mortgage/title companies, builders, movers, and home inspectors who white-label the service for their clients.
Differentiator
Problem solved
Functional benefit
Products and services
- Concierge Service Free concierge service for homeowners and tenants in the USA in which a dedicated Movologist (personal concierge) shops, compares, schedules, and coordinates utilities and home services (electric, gas, water, internet, cable, satellite, phone, security, insurance, home warranty, moving, mail forwarding) on the customer's behalf.
- Branded Microsite (Partner White-Label Platform) Private-labeled utility connection websites offered to B2B partners (real estate brokers/agents, property managers, mortgage/title companies, builders, HOAs, movers, home inspectors, apartment locators). Each microsite carries the partner's logo, colors, and custom domain, with a unique branded phone number, vendor marketplace, online review tools, and a campaign dashboard for sales activity monitoring.
- RESTful API for Partner Integration Secure HTTPS-based RESTful API (basic authentication, JSON, CORS with domain whitelisting) that enables software and enterprise partners to programmatically create leads, query application status, and correct application errors. Supported alongside CSV/FTP batch upload, embedded widget, email lead, and SkySlope hands-free integration.
Quantifiable outcome
- 2,347,485+ total utility connections facilitated
- +4 more outcomes
Companies that use Utility Connect
Customer profileNamed customers4 records
Segments11 records
Ideal customer profiles3 records
Utility Connect technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature9 records
Utility Connect partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- SkySlopecoreHands-free integration with SkySlope that automates Utility Connect service initiation 14 days before clients close on their homes. Select 'Yes' in the eXp Realty partner activation to enable automated data sharing between platforms.
- ADT SecurityminorHome security provider option offered through the service. Concierge presents ADT security options as part of home protection services.
- Vivint SecurityminorAlternative home security provider option. Concierge presents Vivint security options as an alternative to ADT for home protection.
- ARW (American Residential Warranty)minorHome warranty partner providing highest claim limits at competitive rates. Recommended to clients seeking protection against costly repairs.
- USPS (United States Postal Service)minorMail forwarding service through USPS. Concierge can complete USPS Change of Address forms on behalf of customers. Service includes free mail forwarding functionality.
- Top Rated Moving Companies (10% discount network)minorNetwork of pre-screened moving companies offering 10% discount to Utility Connect customers. Includes proven track records, licenses, BBB ratings, and references.
- ForwardMyAddress.comminorThird-party mail forwarding service integrated into the Utility Connect platform for address change processing.
- eXp RealtycoreMajor real estate brokerage using white-label Utility Connect service at dedicated URL (utilityconnect.net/bradpitt). Agents use branded microsite with (469) 654-1504 concierge line and SkySlope integration.
- Real Estate Brokers & Agents (General)coreNetwork of real estate brokerages and agents who white-label Utility Connect's concierge service for their clients. Partners receive branded microsites, dashboard access, and referral tracking.
- Property Management CompaniescoreProperty management companies offering Utility Connect as a value-add for residents moving into managed properties. White-label service helps differentiate property offerings.
- Mortgage & Title CompaniescoreMortgage lenders and title companies using Utility Connect to differentiate within regulatory constraints. White-label service adds client value without marketing restrictions.
- Home Builders & HOAscoreHome builders and homeowners associations offering Utility Connect to new buyers/residents. Manages expectations and handles service coordination.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Utility Connect competitors and assessment
Company assessmentDirect peers
- Thumbtack: Thumbtack is a marketplace that matches consumers with local service professionals including utilities, movers, and home services — competing for the same vendor referral economics Utility Connect monetizes.
- HomeLight: HomeLight is a real estate platform offering agent tools plus closing services and home-related concierge offerings, directly competing for the real estate channel that Utility Connect depends on.
- Compass Concierge: Compass Concierge is Compass's in-house closing and home setup service for its agents' clients, representing a vertically integrated threat to Utility Connect's real estate broker channel.
- Move.com: Move.com (Move, Inc., a Realtor.com company) operates Moved, a moving concierge that helps consumers set up utilities, internet, and home services — directly comparable to Utility Connect's consumer-facing offering.
- Porch Group: Porch operates a home services marketplace connecting homeowners with service providers (utilities, movers, home warranty), with strong real estate channel partnerships — directly overlapping Utility Connect's vendor-referral and B2B2C model.
- Updater: Updater is a move management platform that helps real estate partners (brokerages, mortgage lenders) deliver utility setup, address change, and home services to consumers at closing — the closest functional analog to Utility Connect's white-label moving concierge.
Broad incumbents
- Angi: Angi (formerly Angie's List/HomeAdvisor) is the dominant home services marketplace with massive scale, broad provider relationships, and an installed consumer base that overlaps with Utility Connect's target customer.
Emerging players
- Redfin: Redfin is a real estate brokerage with growing partner services and concierge offerings, putting it in indirect competition for Utility Connect's real estate channel relationships.
- Opendoor: Opendoor provides iBuying plus bundled moving and home setup services for its direct home-sale customers, intersecting Utility Connect's move-driven utility setup use case from a different distribution model.
- Houzz: Houzz combines home design content with a home services marketplace and pros directory, intersecting Utility Connect's home services and home-improvement vertical from a different acquisition angle.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Utility Connect social profiles
Digital presenceUtility Connect compliance and trust
Trust signalCompliance2 records
Utility Connect financial estimates
Financial estimateRevenue estimate
Valuation estimate
Utility Connect leadership team
Management profileNumber of profiles
Profiles1 record
Utility Connect funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Utility Connect M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Utility Connect
What does Utility Connect do?
Utility Connect provides a free concierge service that helps homeowners and tenants in the USA set up utilities (electric, gas, water, internet, cable, satellite, phone) and home services (security, insurance, home warranty, movers, mail forwarding) by phone or through its website. The company operates a B2B2C model in which real estate brokers, agents, property managers, mortgage/title firms, builders, movers, and home inspectors white-label the service via branded microsites and refer their clients. Revenue is generated through referral fees paid by utility providers and home service vendors when customers are connected.
Is Utility Connect a public or private company?
Utility Connect is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Utility Connect founded?
Utility Connect was founded in 2012. It employs 51 to 100 people.
Where is Utility Connect based?
Utility Connect is headquartered in Dallas, United States, in the North America region.
How does Utility Connect make money?
Two revenue lines are on record. Vendor/Provider Referral Fees are the primary driver. The others are partner Subscriptions (White-label/Branding).
Who are Utility Connect's main competitors?
Direct peers on record are Thumbtack, HomeLight, Compass Concierge, Move.com, Porch Group and Updater. Angi is listed as a broad incumbent. Emerging players are Redfin, Opendoor and Houzz.
Does Utility Connect have an API?
Yes. RESTful API with resource-oriented URLs, uses basic authentication and HTTPS. Supports HTTP POST for Create operations, HTTP GET for Read operations, HTTP PUT for Update operations. JSON format for all data objects. CORS supported with domain whitelisting required for third-party access. Functions include Partner Services (retrieves available services), Create Quick Lead (enables submission of quick applications), Application Status (query status of submitted applications), and Application Bounce (correct errors in applications). Developer documentation is at www.utilityconnect.net/home-inspectors/integration.
What industry is Utility Connect in?
Utility Connect's product category is Utility Connection Concierge Services. Its primary akta.pro industry code is HSAGANAD, Appliance Hookup & Utility Connection (Water/Gas/Electric). Its NAICS code is 221 and its SIC code is 4931.