Heart Technologies, Inc.

What Heart Technologies, Inc. does

Heart Technologies, Inc. is a privately held, regionally focused managed services provider and technology integrator founded in 1988 and headquartered in East Peoria, Illinois, with additional offices in Decatur, Springfield, and Nashville, Tennessee. The company designs, installs, and services integrated technology solutions for organizations across Central Illinois and the Nashville metro, targeting business-to-business, education (K-12 and higher education), and healthcare/senior living customers. Its offering spans four solution areas: IT Networking (managed IT, cybersecurity, vCIO advisory, data backup and recovery, hybrid cloud), Telecom/UC (the proprietary HeartCloud hosted voice platform, on-premise PBX systems, collaboration and remote workforce solutions, POTS Transformation, bandwidth and SD-WAN), Security (access control, video surveillance, intrusion detection), and Life Safety (fire alarm, nurse call, patient protection), supported by Infrastructure services including fiber optic and structured cabling.

Underlying technology combines the proprietary HeartCloud UCaaS platform with partner platforms from Cisco, Avaya, Mitel, RingCentral, Microsoft Teams, Zoom Phone, Net2Phone, Genesys, Five9, Talkdesk, and others, plus security and infrastructure partners such as ESET, Aruba, HPE, Datto, Veeam, Axis, and Milestone. Notable proprietary offerings include HeartCloud (hosted voice, video, chat, presence) and POTS Transformation (ePOTS), which delivers analog dial tone over wireless with battery backup and cellular failover for alarm panels, elevator phones, fax, and entry systems. The technical differentiator is a provider-agnostic, single-point-of-contact integrator model rather than a single-product technology stack.

The business model is primarily services-led and recurring: managed services contracts, per-user UCaaS subscriptions (HeartCloud and partner platforms), monthly POTS service fees, monitoring agreements, and project-based infrastructure revenue (fiber and structured cabling). Go-to-market is consultative direct enterprise sales with site assessments, custom design, installation, and 24/7/365 service. There is no disclosed external funding, no parent company, and no subsidiaries; ownership is local and long-tenured, with the majority of employees having been with the firm for over 15 years and Lance Lelm serving as President.

Name

Heart Technologies, Inc.

Legal name

Heart Technologies, Inc.

Website

https://heart.net

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

51–100 employees

Short description

Heart Technologies, Inc. is a privately held Central Illinois and Nashville technology integrator delivering custom IT, UCaaS, security, and life-safety solutions for businesses, education, and healthcare/senior living customers under a single-point-of-contact managed services model.

Ownership category

akta.pro rank

Headquarters

HQ city

East Peoria

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Ongoing managed IT services including 24/7 monitoring, help desk support, cybersecurity, data backup and recovery, and vCIO services. Delivered through partnerships with technology vendors and their own professional team.
2. Telecom/UCaaS Solutions: Cloud communications (HeartCloud and partner platforms), on-premise phone systems, collaboration tools, and bandwidth/internet solutions. Revenue from per-user subscriptions, hardware, and professional installation/services.
3. Infrastructure & Cabling Services: Design and installation of network infrastructure including fiber optic, structured cabling (CAT6, CAT7), and low-voltage cabling solutions. One-time project revenue plus ongoing maintenance contracts.
4. Security & Life Safety Systems: Fire safety, nurse call, patient protection, access control, and video surveillance systems. Revenue from design, installation, testing/inspection contracts, and 24-hour monitoring agreements.
5. POTS Transformation: Migration from legacy copper lines to modern wireless solutions. Monthly service fees with cellular backup, plus one-time migration/installation services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Heart Technologies is a regional technology integrator that designs, installs, and services custom IT networking, telecom/UCaaS, security, and life-safety solutions for businesses, schools, and healthcare/senior-living facilities in Central Illinois and Nashville. Offerings span managed IT, the proprietary HeartCloud hosted voice platform, POTS Transformation wireless dial-tone, structured cabling, access control, video surveillance, fire safety, and nurse call systems delivered under a single point of contact.

Product overview

Heart Technologies, Inc. is a technology integrator offering a portfolio of managed IT, telecom, security, and life safety solutions organized around four core areas: IT Networking (Managed IT, Cybersecurity, vCIO, Data Backup & Recovery, Hybrid Cloud), Telecom/UC (HeartCloud UCaaS platform, On-Premise PBX Systems, Collaboration & Remote Workforce, POTS Transformation, Bandwidth & Internet, SD-WAN), Security (Access Control, Video Surveillance, Intrusion Detection), and Life Safety (Fire Safety, Nurse Call, Patient Protection). The company also provides Infrastructure services including Fiber Optic Installation and Structured Cabling. HeartCloud is Heart Technologies' proprietary hosted voice platform, supplemented by partner UCaaS platforms (RingCentral, Mitel, Avaya, Net2Phone, Zoom Phone) to match client needs. Telecom offerings span cloud, on-premise, and hybrid deployment models, while security and life safety solutions are offered as standalone or integrated systems.

Differentiator

Problem solved

Functional benefit

Brands

• HeartCloud: Proprietary hosted voice platform and UCaaS solution launched by Heart Technologies, one of the first hosted voice solutions in the area.

Products and services

• Managed IT Services Proactive and reactive managed IT support including break/fix, asset management, lifecycle planning, backup, automated patching, updates, and 24/7 monitoring delivered at flat-rate pricing for businesses.
• Cybersecurity Solutions Defense-in-depth security services including two-factor authentication (2FA), secure internet gateway, malware filtering, security awareness training, and compliance support for regulated industries.
• HeartCloud UCaaS Platform Heart Technologies' proprietary hosted voice and cloud UCaaS platform providing VoIP phone service, HD video conferencing, team chat, and presence as a managed cloud subscription.
• On-Premise Phone Systems On-site PBX and IP PBX communication systems hosted at the customer's location providing local control, customization, VoIP, mobile extensions, voicemail-to-email, and call recording.
• Collaboration and Remote Workforce Solutions Integrated video conferencing, live chat, presence, secure file sharing, project collaboration platforms, and secure remote access solutions for distributed teams.
• POTS Transformation Solutions ePOTS solutions that deliver analog dial tone through modern wireless technology with built-in 8+ hour battery backup and cellular failover, replacing aging copper lines while preserving compatibility with alarm panels, elevator phones, fax, and entry systems.
• Bandwidth and Internet Solutions Provider-agnostic internet connectivity solutions including business cable, fiber optic, fixed wireless, and SD-WAN deployment with redundancy, failover, and bandwidth monitoring for multi-site organizations.
• Access Control Systems Physical access control systems using key cards, fobs, and biometric technologies including palm, vein, and facial recognition, customized to fit budget and business needs.
• Video Surveillance Systems IP CCTV surveillance solutions using advanced cameras with built-in analytics and access tracking, supporting 1080p to 180/360-degree panoramic views, with VMS, DVR, and NVR solutions.
• Intrusion Detection Systems Physical intrusion security monitoring for interior and exterior perimeters, integrated with access control and video surveillance and managed via a unified cloud-managed platform.
• Fire Safety Systems Fire and life safety systems including intelligent fire alarm control panels, design and installation services, testing and inspection contracts, and 24-hour monitoring agreements.
• Nurse Call Systems Wired and wireless resident safety products and systems for senior living communities, enabling staff to stay connected with patients while mobile, with augmented messaging and team coordination.
• Patient Protection Systems Personal emergency response solutions for group housing environments providing next-generation monitoring, resident safety systems, staff efficiency tools, and risk mitigation for senior living operators.
• Fiber Optic Installation Turnkey fiber optic installation services for long-distance, high-throughput connectivity, including single-mode and multi-mode fiber for backbone networks and shorter connections.
• Structured Cabling Design and installation of structured cabling including CAT6 and CAT7 cable installation for Ethernet and high-speed data transmission, with end-to-end termination, testing, and professional cable management.
• Hybrid Phone Systems (On-Premise + Cloud) Hybrid phone system deployments combining on-site PBX for core operations with SIP trunking, cloud backup, and mobile softphones for remote workers, providing local control without sacrificing flexibility.

Quantifiable outcome

• Cost savings on monthly telecom bills by migrating from legacy copper lines to modern POTS transformation solutions
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration28 records

Feature4 records

Partnerships

20 partnerships are on record, tiered core.

• APC by Schneider ElectriccoreTechnology or IntegrationTrusted brand partner for power protection and UPS solutions. Logo displayed on partners/brands page.
• Aruba NetworkscoreTechnology or IntegrationHPE Aruba networking products and solutions partner.
• AvayacoreTechnology or IntegrationOn-premise and cloud phone systems partner. Provides UCaaS and contact center solutions.
• CiscocoreTechnology or IntegrationCisco networking, collaboration, and communication solutions including Cisco Meraki cloud-managed networking.
• RingCentralcoreTechnology or IntegrationUCaaS cloud communications platform partner offering VoIP, video, and messaging.
• MicrosoftcoreTechnology or IntegrationMicrosoft solutions including Teams integration, Azure, and productivity tools.
• VMwarecoreTechnology or IntegrationVirtualization and cloud infrastructure solutions partner.
• MitelcoreTechnology or IntegrationOn-premise and cloud business communications partner.
• DattocoreTechnology or IntegrationBackup, disaster recovery, and business continuity solutions for MSPs.
• VeeamcoreTechnology or IntegrationData backup and recovery solutions partner.
• Genesys CloudcoreTechnology or IntegrationContact center as a service (CCaaS) solutions for customer support teams.
• Five9coreTechnology or IntegrationCloud contact center platform partner.
• TalkdeskcoreTechnology or IntegrationCloud contact center and customer experience solutions.
• Milestone SystemscoreTechnology or IntegrationVideo management software (VMS) for IP surveillance systems.
• Axis CommunicationscoreTechnology or IntegrationIP network cameras and video surveillance equipment.
• Hewlett Packard Enterprise (HPE)coreTechnology or IntegrationEnterprise networking, servers, and storage solutions.
• CommScope RuckuscoreTechnology or IntegrationWi-Fi networking and wired network infrastructure.
• ESETcoreTechnology or IntegrationCybersecurity and endpoint protection solutions.
• Duo SecuritycoreTechnology or IntegrationTwo-factor authentication and secure access solutions.
• KnowBe4coreTechnology or IntegrationSecurity awareness training and phishing simulation platform.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• SHI International: Large national IT solutions and services provider offering hardware procurement, managed services, and professional services. Represents the scaled incumbent alternative Heart Technologies competes against on larger RFPs.
• Black Box Corporation: National digital infrastructure integrator focused on networking, unified communications, and data center. Overlaps with Heart Technologies' structured cabling, UC, and networking practice areas.
• Presidio: National digital infrastructure and managed services provider spanning networking, cloud, security, and collaboration. Overlaps directly with Heart Technologies' telecom, networking, and managed IT offerings.
• CDW Corporation: National broadline technology solutions provider selling hardware, software, and integrated services. Competes with Heart Technologies for mid-market and enterprise deals, though at vastly larger scale and broader geographic reach.
• ConvergeOne: National IT services provider specializing in collaboration, networking, data center, and cloud solutions for enterprise. Closely aligned on UCaaS, networking, and managed services though at much larger scale.

Others

• RingCentral: Cloud UCaaS platform that Heart Technologies both resells and competes with via HeartCloud. Key technology partner and adjacent competitor in hosted voice for SMB/mid-market.

Direct peers

• Marco Technologies: Regional managed services and technology integrator serving SMB and mid-market across the Midwest with managed IT, cloud, and telephony solutions. Closest direct peer given similar geography, size, and managed services + telecom bundling model.
• Heartland Technology Solutions: Midwest-focused managed IT, cloud, and security services provider with similar vertical focus on healthcare and education. Directly comparable in customer base, scale, and service mix.

Regional players

• Datavox: Texas-based managed IT, cloud, and communications provider serving SMB/mid-market. Comparable in service mix and managed-services-led model though operating in a different region.

Emerging players

• Verkada: Cloud-native physical security platform (access control, video surveillance, intrusion) competing for the security portion of Heart Technologies' stack with a software-first, subscription-led model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/heart_tech
• Facebookfacebook.com/hearttechnologies
• LinkedInlinkedin.com/company/115442

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heart Technologies, Inc.