Solacom Technologies

What Solacom Technologies does

Solacom Technologies Inc., headquartered in Gatineau, Quebec with US operations based in Westchester, Illinois, is a privately held company and wholly-owned subsidiary of Comtech Telecommunications Corp. (NASDAQ: CMTL). Founded in the early 1990s, the company has spent more than 30 years focused exclusively on public safety communications management, building software and hardware solutions for Public Safety Answering Points (PSAPs) worldwide.

The company's core offering is the Guardian 9-1-1 Solution, a purpose-built multimedia emergency call management platform engineered specifically for PSAPs rather than adapted from generic telephony. The platform supports voice, data, and video from any device at any time and is built on open standards with evolutionary upgrade paths that eliminate infrastructure replacement. The product set comprises a core call handling module and five integrated extensions: Guardian Text (text-to-911/text-from-911 SMS), Guardian Map (GIS mapping integrated with Esri ArcGIS Online, Streetmap Premium, and RapidSOS NG911 Clearinghouse), Guardian MIS (management information system with 25 default reports and NENA i3 compliance), Guardian Managed Services (24/7 monitoring, managed antivirus, patch management, disaster recovery, and predictive analytics), and Guardian Mobile (remote call handling via internet connectivity). Two professional services — Solution Design and customized Training — support deployment and lifecycle management.

Solacom monetizes through software licenses, hardware sales, recurring managed services, and professional services, with solutions customized and configured per PSAP. Distribution combines direct enterprise sales ([email protected], toll-free 1-888-SOLACOM) with a global channel network of value-added resellers and system integrators including AT&T, CenturyLink, FairPoint Communications, Frontier, INdigital, NG-911 Inc., and others. The platform is in active operation at "thousands of agencies" affecting millions of lives annually, with deployments ranging from two-position PSAPs to complex statewide and continent-wide emergency networks, and is backed by ISO 9001:2015, FCC Part 15 Class A, CSA, and CE certifications.

Name

Solacom Technologies

Legal name

Solacom Technologies Inc.

Website

https://solacom.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

51–100 employees

Short description

Solacom Technologies, a wholly-owned subsidiary of Comtech Telecommunications Corp., provides the Guardian 9-1-1 platform — purpose-built multimedia emergency call management software, hardware, and managed services — to public safety answering points across North America and select international markets.

Ownership category

akta.pro rank

Headquarters

HQ city

Gatineau

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses and Solutions: Sale and licensing of Guardian 9-1-1 software solutions including call handling, text, map, and MIS modules. Solutions are customized for each PSAP environment.
2. Hardware Sales: Sale of purpose-built hardware components for emergency call management systems.
3. Managed Services: Ongoing managed services including 24/7 monitoring, antivirus management, patch management, disaster recovery, and predictive analytics for Guardian 9-1-1 infrastructure.
4. Professional Services - Training: Customized training services for operator workstations (half-day), system administration (one-day), system engineering and maintenance (one week), and train-the-trainer programs.
5. Professional Services - Solution Design: Engineering, design, and configuration services to customize and deploy Guardian 9-1-1 solutions for each PSAP's unique requirements.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Solacom develops, sells, and supports the Guardian 9-1-1 Solution, a purpose-built multimedia emergency call management platform for Public Safety Answering Points (PSAPs). The platform handles voice, data, and video calls from any device and is complemented by integrated modules for text-to-911, GIS mapping, MIS reporting, remote operations, and managed services. The company also provides professional Solution Design and Training services to configure and deploy the platform for individual PSAP environments.

Product overview

Solacom offers the Guardian 9-1-1 Solution, a modular platform-plus-products architecture for public safety answering points (PSAPs). The core Guardian 9-1-1 Call Handling solution provides multimedia call control for voice, data, and video emergency calls. Five integrated modules extend the platform: Guardian Text (text-to-911/text-from-911 SMS functionality), Guardian Map (GIS-based call location mapping with Esri integration), Guardian MIS (call logging and reporting with 25 report templates), Guardian Managed Services (24/7 monitoring and maintenance), and Guardian Mobile (remote call handling capability). Two professional services—Solution Design and Training—support implementation. The solution is designed for scalability from two-position to complex multi-position PSAP environments and supports current and emerging standards including NENA i3.

Differentiator

Problem solved

Functional benefit

Brands

• Guardian 9-1-1 Solution: Complete, purpose-built voice, data, and video emergency call management solution for PSAPs
• Guardian Text
• Guardian Map
• Guardian MIS
• Guardian Managed Services
• Guardian Mobile

Products and services

• Guardian 9-1-1 Call Handling Core multimedia emergency call management solution providing complete call control for Public Safety Answering Points (PSAPs). Supports voice, data, and video calls from any device with a customizable desktop interface and open-standards call control system.
• Guardian Text Standalone text-to-911 and text-from-911 SMS module integrated with the Guardian 9-1-1 call control system, including pre-scripted responses and reconnection with abandoned text callers.
• Guardian Map GIS-based mapping application that captures and displays critical call location information, integrates with Esri ArcGIS Online, Streetmap Premium, and queries the RapidSOS NG911 Clearinghouse for device-based location data from smartphones.
• Guardian MIS (Management Information System) Call logging, tracking, and reporting application with real-time data collection, 25 default report templates, customizable reports by workstation/day/week/month, and NENA i3 compliance.
• Guardian Managed Services 24/7/365 managed service providing active remote monitoring, managed antivirus, patch management, disaster recovery, and predictive analytics to ensure peak performance of Guardian 9-1-1 solutions.
• Solution Design Engineering, design, and configuration services for migrating PSAPs to next-generation emergency call management solutions, including factory staging and testing before installation.
• Training Customized training programs covering operator workstations, system administration, system engineering and maintenance, and train-the-trainer sessions for Guardian 9-1-1 solutions.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature6 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• AK AssociatesminorChannel Partner/ Reseller/ DistributorFull-service communications system provider offering a wide array of 9-1-1 communications products. Provides local presence and market expertise.
• AT&TcoreChannel Partner/ Reseller/ DistributorNearly 140-year tradition of investing in and improving communications for public safety agencies and first responders. AT&T offers NG9-1-1 solutions.
• Caliber Public SafetyminorChannel Partner/ Reseller/ DistributorLeading provider of diverse and pioneering software solutions for the public safety and offender management markets, operating as Caliber Justice.
• CenturyLinkcoreChannel Partner/ Reseller/ DistributorLeading provider of high-quality voice, broadband, and video services over advanced communications networks to consumers and businesses in 33 states.
• FairPoint CommunicationscoreChannel Partner/ Reseller/ DistributorProvides NG9-1-1 service in Maine and Vermont, and helps other states and municipalities consider their options for next-generation 9-1-1.
• Frontier CommunicationsminorChannel Partner/ Reseller/ DistributorProvides innovative technology designed to improve emergency-response communications and reduce costs for public safety agencies.
• Independent Emergency ServicesminorChannel Partner/ Reseller/ DistributorProvides complete E9-1-1 network, PSAP equipment, and ALI database services for public safety organizations.
• INdigitalcoreChannel Partner/ Reseller/ DistributorFull-service public safety provider that has developed advanced applications through research and development, planning, design, and successful implementation.
• NG-911, Inc.minorChannel Partner/ Reseller/ DistributorE9-1-1 solutions provider and interrogator specializing in NENA-compliant Next Generation IP-based Emergency Networks.
• RadicomminorChannel Partner/ Reseller/ DistributorDesigns, installs, and services advanced communication technologies for public safety organizations and businesses throughout northern Illinois and southern Wisconsin.
• Ryan Public Safety SolutionsminorChannel Partner/ Reseller/ DistributorOffers full-service 9-1-1 solutions including planning, project management, installation, training, and support.
• RapidSOScoreTechnology or IntegrationGuardian 9-1-1 integrates with RapidSOS NG911 Clearinghouse to query device-based location data from smartphones during 9-1-1 calls, providing additional caller location information for iOS and Android devices.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Intrado: Intrado (formerly West Safety Services) is a leading US 9-1-1 network and call-routing provider with PSAP-side software. It competes with Solacom for NG9-1-1 core services contracts at statewide and large regional PSAPs, overlapping heavily on the call-handling and ALI functionality.
• NICE Systems (NICE Public Safety): NICE provides public-safety recording, analytics and incident reconstruction tightly integrated with PSAP call-taking workflows. It competes with elements of Solacom's Guardian MIS reporting and integrates with competing call-handling platforms.
• Zetron: Zetron builds purpose-built emergency call-taking and dispatch consoles for PSAPs, fire/EMS and transportation. Its MAX Dispatch and Sentinel products directly overlap Solacom's Guardian Call Handling and text-to-911 capabilities in mid-sized and mission-critical PSAP deployments.
• Motorola Solutions: Motorola Solutions is the largest North American provider of public-safety command-and-control software, including the CommandCentral platform for PSAP call handling, CAD and records. It competes head-to-head with Solacom's Guardian 9-1-1 suite for state, provincial and large-county PSAP contracts.
• Hexagon Safety, Infrastructure & Geospatial: Hexagon's Safety, Infrastructure & Geospatial division (formerly Intergraph) provides computer-aided dispatch and public safety software used in PSAPs. It competes with Solacom in adjacent CAD and incident-management deployments at the same public-safety customers.
• Verint (public safety): Verint provides public-safety analytics, call recording and CAD integrations used by PSAPs. Its recording and analytics stack overlaps with the Guardian MIS module and competes for analytics spend at the same agency customers.

Emerging players

• Carbyne: Carbyne is an NG9-1-1-native cloud platform delivering IP-based multimedia emergency calling, location, and live video. It is an emerging alternative to legacy on-prem PSAP platforms and partially overlaps with Solacom's Guardian Text and Guardian Mobile offerings.
• Caliber Public Safety: Caliber Public Safety is a listed Solacom channel partner offering software for public safety and offender management. While smaller in scope, it is positioned as an adjacent specialist in the same agency relationships Solacom pursues with Guardian 9-1-1.

Others

• RapidSOS: RapidSOS operates the NG911 Clearinghouse that delivers device-based location and sensor data into PSAP workflows. Solacom integrates RapidSOS within Guardian Map, but RapidSOS also partners with competing PSAP vendors, making it an adjacent data infrastructure player rather than a direct competitor.

Broad incumbents

• Comtech Telecommunications Corp. Comtech is Solacom's publicly traded parent company and a broader provider of satellite, public-safety and location technologies. The parent shares end-markets and standards influence with Solacom and can reallocate resources, partner or compete with Solacom's accounts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/159048087498977
• LinkedInlinkedin.com/company/solacom-technologies-inc

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Solacom Technologies