ITbuilder

What ITbuilder does

ITbuilder is a UK-based managed IT services provider headquartered in Hertford, Hertfordshire, serving small and mid-sized enterprises primarily across the South East of England. The firm delivers outsourced IT support, cloud and Microsoft 365 management, cybersecurity, backup, business continuity, and telephony under recurring managed-service contracts, with entry pricing starting at £30 per user per month. Core technology delivery is anchored in the Microsoft ecosystem (the firm is a Microsoft Gold Partner across Cloud, Security and Modern Work competencies) supplemented by Bitdefender-powered endpoint protection delivered through the N-Able platform, and a 90-day satisfaction guarantee on managed engagements.

The company's customer base is diversified across regulated and professional-services verticals including accountancy, legal, property, financial services, and manufacturing, with reference clients such as DSCO Accountants, WTT Consulting, 888 Holdings, Maritimo Broking, and BDG Sparkes Porter. Average client tenure exceeds eight years, which the firm cites as evidence of operational integration and low churn. The business model is recurring managed-service revenue with per-seat and per-device pricing, augmented by project work for migrations, security remediation, and infrastructure build-outs.

ITbuilder is privately held and founder-led. Founder and CTO James Naylor brings 30+ years of technology experience, while Managing Director Henry Lawrence holds the Certified Information Security Manager (CISM) credential. The firm has begun positioning itself around AI deployment services (Microsoft Copilot enablement for SMEs), a virtual CISO and Governance, Risk & Compliance practice, and managed endpoint security under the AV Defender brand. No external funding rounds, acquisitions, or material leadership changes are disclosed in available data.

Name

ITbuilder

Legal name

ITbuilder

Website

https://itbuilder.co.uk

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

ITbuilder is a Hertford, UK-based managed IT services provider delivering outsourced IT support, Microsoft 365, cybersecurity, and AI deployment services to SMEs across regulated and professional-services verticals, operating under recurring per-seat contracts.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• Cloud migration services
• Cybersecurity consulting
• IT infrastructure management
• Microsoft 365 management

Headquarters

HQ city

Hertford

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services (Recurring): ITbuilder's primary revenue stream is monthly recurring managed IT services. They offer tailored service plans per customer, with pricing starting from £30 per user per month. This covers managed IT support, endpoint security, internet security filtering, and an Office 365 account. Revenue is recurring on a monthly or annual subscription basis with dedicated account management included.
2. Cloud Services and Telephony Subscriptions: Revenue generated from cloud platform subscriptions including Microsoft 365, Microsoft Azure, Gamma Horizon telephony, 3CX, Microsoft Teams Voice, and advanced cloud solutions (Egnyte, Jumpcloud, Google Workspace). These are typically monthly or annual subscription fees layered on top of the base managed IT service.
3. Consulting and Professional Services: One-time project revenue from IT reviews, cloud migration projects, cybersecurity assessments, compliance support (Cyber Essentials, DORA, GDPR), vCISO services, and co-managed IT implementations. These are typically billed as one-time engagements or project fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

ITbuilder is a managed IT services provider delivering outsourced IT support, cybersecurity, cloud services, managed networks, and data protection to UK small and medium-sized businesses. Its core portfolio covers full IT system management with proactive monitoring and helpdesk, co-managed IT for firms with internal teams, Microsoft 365 and Azure cloud services as a Microsoft Gold Partner, advanced cloud platforms (Egnyte, Jumpcloud, Google Workspace), cloud telephony (Gamma Horizon, 3CX, Teams Voice), and endpoint security via AV Defender built on Bitdefender.

Product overview

ITbuilder is a managed IT services provider offering a platform of managed services for UK SMEs. The core portfolio comprises Managed IT Support (full IT system management with proactive monitoring and helpdesk), Managed Networks (connectivity for private and shared-building networks), Cyber Resilience (cybersecurity, vCISO/GRC, and data protection), and Data Protection (backup and continuity). These core services are supplemented by cloud add-on modules including Microsoft 365 (full management across Business Basic/Standard/Premium tiers), Microsoft Azure (Gold Partner cloud infrastructure), Advanced Cloud (Egnyte, Jumpcloud, Google Workspace via specialist partners), and Cloud Telephony (Gamma Horizon, 3CX, Microsoft Teams Voice). A named sub-product, AV Defender (built on Bitdefender via N-Able), provides managed endpoint protection. The company also offers Co-managed IT Support for businesses with existing in-house IT teams.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Full management of client IT systems for UK SMEs, ensuring smooth operations through proactive monitoring, helpdesk support, cybersecurity, and a 90-day satisfaction guarantee. Includes dedicated account management and pricing starting from £30 per user per month.
• Co-managed IT Support Partnership with in-house IT teams to extend their capabilities, streamline operations, and reduce downtime, designed for organisations that already have internal IT staff but need supplemental capacity, specialist skills, or overflow support.
• Microsoft 365 Management Fully managed Microsoft 365 environment for UK SMEs, spanning licensing, setup, security, cloud optimisation, and AI tools such as Microsoft Copilot. Delivered across Business Basic, Business Standard, and Business Premium tiers by a Microsoft Gold Partner.
• Microsoft Azure Services Public cloud services on Microsoft Azure covering resource planning and design, implementation and migration, and ongoing monitoring and management of infrastructure, utilisation, and cost. Delivered by ITbuilder as a Microsoft Gold Partner, including Azure Virtual Desktop deployment.
• Advanced Cloud Services Specialist cloud technology solutions for businesses with requirements beyond Microsoft 365, including Egnyte online file-sharing, Jumpcloud directory and device management with single sign-on, and Google Workspace as an alternative productivity platform.
• Cloud Telephony Cloud-hosted and on-premise telephony solutions including Gamma Horizon (managed connectivity, UK calls, and handsets via fixed subscription), 3CX (cloud or on-premise PBX with SIP trunking and dedicated PBX), and Microsoft Teams Voice with UK PSTN termination and Operator Connect or Direct Routing.
• Managed Networks End-to-end network connectivity for private and shared building networks, including design, installation, monitoring, and management to maximise uptime and performance for all connected devices.
• Cyber Resilience Comprehensive cybersecurity offering for UK SMEs covering vCISO and GRC advisory, Cyber Essentials certification support, endpoint protection through AV Defender, and data protection, designed to defend against ransomware, phishing, credential-based attacks, and supply-chain compromise.
• AV Defender Managed endpoint protection offering anti-malware, anti-phishing, behavioural analysis (intrusion detection system), firewall, content control, and real-time network traffic scanning for email and web traffic, built on award-winning Bitdefender security software distributed through N-Able N-Central.
• Data Protection Data protection and business continuity service ensuring businesses remain operational through secure data storage, backup, disaster recovery, and continuity planning against ransomware, hardware failure, and operational disruption.
• vCISO and GRC Services Virtual Chief Information Security Officer and Governance, Risk, and Compliance advisory service providing board-level cyber coaching, governance gap assessments, risk ownership frameworks, and regulatory alignment with GDPR, FCA, Cyber Essentials, ISO 27001, and DORA for compliance-heavy and regulated businesses.

Quantifiable outcome

• Clients stay with ITbuilder for over 8 years on average
• +5 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability9 records

Feature9 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner status with deep integration across Microsoft 365, Microsoft Azure, Teams Voice, and Copilot. ITbuilder delivers complete Microsoft cloud services including resource planning, design, implementation, migration, and ongoing management. They are certified across Microsoft 365 and Azure platforms.
• 3CXcoreTechnology or Integration3CX Certified Partner offering cloud-hosted or on-premise telephony solutions with SIP trunking, providing dedicated PBX for granular control and integration. ITbuilder delivers 3CX implementation and management as part of their cloud telephony portfolio.
• JumpcloudcoreTechnology or IntegrationJumpcloud Directory Service partner offering advanced directory and device management for businesses with broad cloud platform requirements. ITbuilder provides Jumpcloud implementation and management for multi-platform desktop support with centralised security control and single sign-on.
• Gamma HorizoncoreTechnology or IntegrationGamma Horizon is a cloud telephony solution offered by ITbuilder including managed connectivity, UK calls, and handsets all for a fixed subscription fee. Gamma also offers advanced call centre features as an upsell.
• N-Able / Bitdefender (AV Defender)coreTechnology or IntegrationAV Defender is a product packaged by N-Able N-Central (ITbuilder's remote management tool), built on Bitdefender security software. ITbuilder resells and manages this anti-malware solution as part of their cybersecurity offerings, providing anti-malware, anti-phishing, behavioural analysis, firewall, content control, and network traffic scanning.
• Hertfordshire Chamber of CommerceminorOthersCommunity partner providing networking and industry event collaboration. ITbuilder participates in Chamber events including the Hertfordshire AI Conference 2025.
• Hertford Rugby ClubminorOthersProud sponsors of Hertford Rugby Club, supporting the community both on and off the pitch. When the club needed reliable connectivity, ITbuilder delivered an IT solution as a community initiative.
• Future Hope Hertford and WareminorOthersLocal charity initiative supported by ITbuilder as part of their community commitment.
• Baton of HopeminorOthersSuicide awareness charity initiative supported by ITbuilder as part of their community commitment.
• Hertford MuseumminorOthersLocal cultural institution supported by ITbuilder as part of their community commitment to the Hertford and Ware area.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Air IT: Air IT is a UK managed IT services provider targeting SMEs and mid-market clients with managed support, cloud and cybersecurity offerings. Closely comparable to ITbuilder in customer segment, service mix and UK-regional delivery model, and a direct competitor for Hertfordshire and South-East accounts.
• ramsac: ramsac is a Surrey-based UK managed IT, cybersecurity and cloud services firm focused on SMEs. It is highly comparable to ITbuilder in size band, Microsoft-stack orientation, regional delivery footprint and 30+ year operating history.
• Littlefish: Littlefish is a UK managed IT and security services provider serving SMEs and mid-market customers across multiple regions. It is a comparable peer in managed support, cloud and security offerings, with a similar Microsoft-centric delivery model.
• Inspired Technology Solutions: Inspired Technology Solutions is a UK managed IT services and cybersecurity provider targeting growing businesses. Comparable to ITbuilder in SME focus, Microsoft 365/Azure-led stack and regional UK delivery.
• Servium: Servium is a UK managed IT services and cloud provider with a strong Microsoft Azure and modern-workplace orientation. Comparable to ITbuilder in service portfolio, customer profile (UK SMEs/enterprises) and Microsoft Gold-style delivery model.
• Infinity Group: Infinity Group is a UK managed IT, cloud and cybersecurity provider focused on UK SMEs. It is comparable to ITbuilder in customer segment, managed-services business model and Microsoft-led technology stack.
• Quintech: Quintech is a regional UK managed IT and communications provider offering IT support, cloud and telephony services to SMEs. Comparable to ITbuilder in service mix (especially the inclusion of telephony) and in its focus on small/medium UK businesses.

Broad incumbents

• Bytes Software Services: Bytes is a large UK-listed IT services and software licensing distributor with a managed services arm. It is a broader incumbent offering overlapping capabilities (Microsoft licensing, cloud, security services) but at significantly greater scale and with a wider portfolio than ITbuilder.
• Softcat: Softcat is one of the largest UK IT infrastructure providers, selling Microsoft licensing, cloud and managed services. It is a broad incumbent that competes for the same SME/mid-market customers as ITbuilder but offers a far wider portfolio including hardware resale and software licensing.
• Computacenter: Computacenter is a large UK-headquartered IT services provider offering managed services, workplace, cloud and security across enterprise and SME customers. It is a broad incumbent with overlapping managed-services capabilities to ITbuilder but at substantially greater scale and geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ITbuilder
• LinkedInlinkedin.com/company/itbuilder
• Instagraminstagram.com/itbuilder
• Xx.com/itbuilder

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITbuilder