IX Solutions

What IX Solutions does

IX Solutions is a privately held boutique managed IT services provider (MSP) and IT consulting firm founded in 2017, headquartered in Surrey, British Columbia, and operating remotely across Western Canada with regional offices in Calgary, Kelowna, and Kamloops, plus a US satellite in Bellingham, Washington. The company delivers two core service lines: Managed IT Services (recurring subscription-based monitoring, patching, backup, firewall management) and IT Professional Services (project-based consulting for cloud, security, networking, and modern workplace initiatives). Its portfolio is built almost entirely on the Microsoft commercial ecosystem — Azure, Microsoft 365, Defender, Sentinel, Intune, Purview, Entra ID, Teams, and SharePoint — supplemented by best-of-breed third-party platforms (Palo Alto, Cisco, Aruba, Fortinet, Veeam, Rubrik), with the company holding Microsoft Gold Partner, Solutions Partner for Azure Infrastructure, Modern Work Solutions Provider, and CSP Infrastructure Azure Services Provider designations. A dedicated Small Business Managed IT sub-brand offers a standardized fixed-fee bundle for organizations up to 100 users.

The company serves four primary customer segments: small-to-mid-sized Canadian businesses, K-12 school districts, local government and municipalities, and mid-market enterprises in energy, construction, distribution, and transportation. Notable customers include Whitecap Resources (energy), City of Kamloops, City of Langley, Tsawwassen First Nation, Cariboo-Chilcotin School District (SD27), Calbridge Homes, NRI Distribution, Sutton Transport, Northern Lights College, and Dryco. The firm employs 40+ staff organized into named practices (Modern Security, Modern Infrastructure, Modern Productivity, Modern Network, Client Experience, Client Solutions), led by Founder & President Shawn Jackson and Partner/VP of Client Strategy Chris King. Revenue mechanics combine predictable monthly managed services retainers with project-based professional services revenue, sold through a consultative, relationship-driven field-sales motion that emphasizes face-to-face client engagement despite a fully remote internal workforce.

Name

IX Solutions

Legal name

IX Solutions

Website

https://ixsolutions.ca

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design Services (541512), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Systems Integration & Implementation Services (BPAEAAAB)

akta.pro secondary industries

Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC), Network Implementation & Integration Services (BPAEAEAB), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

Keywords

• Managed IT services
• IT consulting services
• Cybersecurity consulting
• Cloud infrastructure management
• Network design services

Headquarters

HQ city

Surrey

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing managed IT support and monitoring services delivered on a subscription basis. Includes server monitoring, patching, desktop management, backup as a service, firewall management, and security services. Provides predictable monthly costs and continuous proactive maintenance.
2. Professional IT Services: Project-based consulting engagements for infrastructure upgrades, technology implementation, cloud migrations, cybersecurity strategy, network design, and IT consulting. Delivered as discrete projects with defined outcomes.
3. Small Business Managed IT Package: Bundled cybersecurity, productivity tools and responsive support for small businesses in a single consolidated service at a predictable fixed monthly fee. Includes Microsoft 365, MFA, threat scanning, patching, device management, backups, and security training.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

IX Solutions is a boutique IT firm providing managed IT services and project-based IT professional services to Canadian businesses. Its core offerings include ongoing fully managed IT support (monitoring, patching, backup, firewall management) and consulting engagements spanning Microsoft 365, cloud infrastructure on Azure, network design and deployment, mobile device management, and cybersecurity consulting. Services are delivered through a 40+ person remote consulting bench supporting small businesses, mid-market companies, school districts, and municipal governments in Western Canada.

Product overview

IX Solutions is a boutique managed IT services and IT professional services firm serving Canadian businesses. Its portfolio is organized around two core service pillars — Managed IT Services and IT Professional Services — supported by a layered set of specialized modules. Managed IT Services provides ongoing, fully outsourced IT management including Backup as a Service (BaaS), Server Monitoring, Server Patching, Desktop Patching, and Palo Alto Firewall management. IT Professional Services delivers project-based consulting across Mobile Device Management (via Microsoft Intune), Modern Workplace/Microsoft 365 (including SharePoint, Teams, Exchange, Purview governance, and Power Automate), Cloud & Hybrid Infrastructure (on Azure), Network Design & Deployment (leveraging Cisco, Aruba, Fortinet, Palo Alto), and Cybersecurity Services (spanning Microsoft 365 security, Sentinel SIEM, Defender, Entra ID MFA, and penetration testing). A dedicated Small Business Managed IT sub-brand bundles a fixed-price package of Microsoft 365, MFA, Defender-based threat scanning, patching, device management, security training, backups, and network edge security for organizations of up to 100 users. The entire portfolio is built on Microsoft's ecosystem (Azure, Microsoft 365, Defender, Intune, Sentinel, Purview) supplemented by third-party platforms including Veeam, Rubrik, Palo Alto, Cisco, Aruba, and Fortinet.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Ongoing, fully managed IT support covering hybrid, on-premises and cloud environments for Canadian businesses, including backup, server monitoring, server patching, desktop patching, and Palo Alto firewall management delivered on a recurring subscription basis.
• IT Professional Services Project-based IT consulting engagements delivered to mid-market and enterprise clients, covering mobile device management, modern workplace solutions, hybrid cloud infrastructure, network design and deployment, and cybersecurity services.
• Small Business Managed IT Bundled managed IT and cybersecurity package for small businesses up to 100 users, including Microsoft 365 productivity suite, MFA, advanced threat scanning, desktop patching, device management, security awareness training, backups, and network edge security, delivered at one predictable monthly fee.
• Backup as a Service (BaaS) Cloud-based backup solution that continuously backs up data to the cloud with regular testing and restore verification, integrated with Veeam and Azure, for Canadian businesses requiring reliable data protection and recovery.
• Palo Alto Firewall Managed Service 24/7 managed firewall service for Palo Alto Firewalls and Panorama covering health checks, threat reports, configuration reviews, certificate checks, firmware updates, and quarterly executive reports for organizations using Palo Alto network security.
• Microsoft 365 Consulting (Modern Workplace) Microsoft 365 design, deployment, migration, and management consulting services including SharePoint, Teams, Exchange, Outlook, OneDrive, data governance via Purview, and Power Automate workflow automation for organizations modernizing their productivity and collaboration environment.
• Mobile Device Management (MDM) Cloud-based device governance consulting using Microsoft Endpoint Manager and Intune for Android, iOS/iPadOS, macOS, and Windows devices, covering BYOD planning, Windows Autopilot deployment, and Configuration Manager for organizations seeking secure device and endpoint management.
• Cloud & Hybrid Infrastructure Cloud consulting, migration, and management services including cloud and hybrid infrastructure design, Infrastructure as a Service (IaaS), business continuity, and disaster recovery leveraging Microsoft Azure for organizations modernizing away from on-premises infrastructure.
• Network Design & Deployment IT network design and deployment services covering data centre switching, software-defined WANs, equipment installation, VoIP connectivity, and network security including next-generation firewalls from Cisco, Aruba, Fortinet, and Palo Alto for organizations building or refreshing enterprise networks.
• Cybersecurity Services Cybersecurity consulting covering Microsoft 365 security, threat detection and response via Sentinel, identity and access management with Entra ID, security awareness training, and penetration testing for organizations seeking to harden security posture and reduce risk.

Quantifiable outcome

• 800 workstations modernized and deployed for City of Kamloops with automated employee onboarding workflows
• +2 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and secondary.

• MicrosoftcoreTechnology or IntegrationAs Microsoft Gold Partner, Solutions Partner (Azure), Modern Work Solutions Provider, and CSP Infrastructure Azure Services Provider, IX Solutions leverages Microsoft's ecosystem including Azure, Microsoft 365, Defender, Sentinel, Intune, SharePoint, and Teams. This partnership forms the core technology foundation for delivering managed IT services, security solutions, and cloud infrastructure to clients.
• Palo Alto NetworkscoreTechnology or IntegrationPalo Alto Networks is a key technology partner for network security. IX Solutions provides managed firewall services including health checks, threat reports, configuration reviews, certificate checks, firmware updates, and quarterly executive reports for Palo Alto Firewalls and Panorama.
• CiscosecondaryTechnology or IntegrationCisco networking equipment and solutions are utilized for network design and deployment projects, providing reliable connectivity and infrastructure for clients.
• Aruba (Hewlett Packard Enterprise)secondaryTechnology or IntegrationAruba networking solutions including wireless access points, switches, and virtual network architecture with Clearpass network access control are deployed for enterprise clients such as School District 27.
• VeeamsecondaryTechnology or IntegrationVeeam backup solutions are used as part of the Backup as a Service (BaaS) offering, providing reliable data protection and recovery services for clients.
• RubriksecondaryTechnology or IntegrationRubrik cloud data management solutions are utilized for infrastructure and business continuity services, supporting data protection across cloud and hybrid environments.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• CDW Canada: CDW Canada is the Canadian arm of global IT solutions giant CDW, offering managed services, hardware, software, and professional services across the full Microsoft and security ecosystem. It is a broader incumbent peer that competes with IX Solutions in mid-market and public-sector managed services but at substantially larger scale.
• SHI International: SHI is a large global IT solutions and services provider combining software licensing, hardware, cloud, and managed services with strong Microsoft partnership credentials. Its managed-services and Microsoft practice competes for the same mid-market and enterprise Microsoft-centric engagements that IX Solutions pursues, but as part of a much broader portfolio.
• Calian: Calian is a Canadian-headquartered technology and professional services firm with an IT and cybersecurity solutions arm serving government, defense, healthcare, and enterprise customers. It competes with IX Solutions in Canadian public-sector IT modernization and cybersecurity, though across a much wider portfolio.
• Insight Enterprises (Insight Canada): Insight is a global Fortune 500 solutions integrator that combines hardware, software, and managed services across cloud, security, and modern workplace. Its Canadian operations overlap IX Solutions' Microsoft-managed-services-plus-professional-services portfolio at a much larger scale.

Direct peers

• ThinkOn: ThinkOn is a Canadian managed cloud services provider focused on data sovereignty, secure cloud hosting, and managed services for public sector and mid-market clients. It overlaps IX Solutions' Professional IT/Cloud Infrastructure arm, particularly for Canadian government and regulated customers.
• Long View Systems: Long View is one of Canada's largest employee-owned IT solutions and managed services providers, combining cloud, data center, networking, and managed services across North America. It is a direct peer to IX Solutions because both sell Microsoft-centric managed IT and project-based services to mid-market and enterprise customers, just at very different scale points.
• Compugen: Compugen is a Canadian-founded, publicly listed IT services and solutions firm with managed services, cloud, security, and workplace practices aimed at enterprise and mid-market clients. It directly overlaps IX Solutions' core offering of managed IT plus Microsoft and security professional services in the Canadian market.
• Quadbridge: Quadbridge is a Canadian end-to-end managed services and IT solutions firm focused on cybersecurity, cloud, and Microsoft 365 services for SMB and mid-market customers. Like IX Solutions, it sells a managed-IT-plus-projects model with a strong Microsoft stack emphasis and recurring revenue component.
• WBM Technologies: WBM Technologies is a Western Canada-headquartered managed IT services and office technology provider serving SMB and mid-market customers across the Prairies and BC. It is a tight geographic and portfolio peer to IX Solutions because both offer managed IT, cloud, and security services anchored in Western Canada with a similar customer profile.
• Jolera: Jolera is a Canadian-born managed IT and cloud services provider that delivers endpoint management, security, and Microsoft-centric managed services to mid-market customers. It is comparable to IX Solutions in business model, technology stack emphasis, and customer size segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ixsolutions
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• Facebookfacebook.com/ixsolutions

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IX Solutions