calyx
Calyx is a Cleveland-area managed IT services provider delivering outsourced network, cloud, cybersecurity, Microsoft 365, and disaster recovery support to small and mid-sized businesses across accounting, financial services, legal, and manufacturing verticals.
- Company typePrivate
- Founded2005
- HeadquartersWestlake, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What calyx does
Calyx, operating legally as CALYX, LLC and marketed as Calyx IT, is a managed service provider (MSP) headquartered in Westlake, Ohio, serving small and mid-sized businesses primarily across the Cleveland and Northeast Ohio region. Founded circa 2005 and operating for over 20 years, the company delivers outsourced IT functions including managed IT services, network support, cloud infrastructure, Microsoft 365 implementation and management, Desktop as a Service (DaaS), co-managed IT support, data backup and disaster recovery, and cybersecurity services such as EDR/MDR/XDR via CrowdStrike, MFA via Duo, and security awareness training via KnowBe4. Service delivery is underpinned by professional services automation platforms ConnectWise and NinjaOne, cloud-managed networking from Cisco Meraki and Ubiquiti, and backup tooling from Cove Data Protection and Backup Radar.
The company operates a vertically-segmented go-to-market approach with tailored offerings for accounting firms, financial services, law firms, manufacturing, and general small business, addressing pain points such as compliance (GDPR, PCI DSS, GLBA, CMMC), cybersecurity, and the limitations of single-IT-person operations. A differentiator versus typical MSPs is a dedicated Service Architect role focused on strategic IT planning, paired with predictive IT monitoring that uses machine telemetry (temperature, memory, latency, packet loss) to detect anomalies and pre-empt failures. Calyx reports 98.7% customer satisfaction, a 25-minute average response time (claimed 2X faster than national average), and a 75% reduction in IT issues versus traditional MSPs.
Commercially, Calyx generates revenue through recurring subscription-based managed IT contracts with monthly billing, project-based professional services for migrations and assessments, and flexible IT outsourcing arrangements. Distribution is exclusively direct and regional, relying on consultative sales, a website-driven lead capture funnel, and a strategic partnership with Ingram Micro Cloud Services. The company is privately held and bootstrapped, with no disclosed institutional or private equity investment.
calyx firmographics
Firmographics- Name
- calyx
- Legal name
- CALYX, LLC.
- Website
- https://calyxit.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Calyx is a Cleveland-area managed IT services provider delivering outsourced network, cloud, cybersecurity, Microsoft 365, and disaster recovery support to small and mid-sized businesses across accounting, financial services, legal, and manufacturing verticals.
- Ownership category
- akta.pro rank
calyx industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Security Operations Center (SOC) as a Service (BPAEADAB)
- akta.pro secondary industries
- Backup & DR Software Implementation & Managed Platforms (BPAEALAI), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)
Keywords
Where calyx is headquartered
LocationHeadquarters
- HQ city
- Westlake
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
calyx business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring subscription-based managed IT services covering help desk, network management, security, cloud, and infrastructure support for SMBs and mid-market businesses.
- IT Outsourcing Services: Flexible IT outsourcing arrangements where Calyx manages all or portions of client IT operations for fixed monthly fees, providing predictable budgeting for customers.
- Professional Services: Project-based professional services including IT assessments, migrations, implementations, and consulting engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Customized managed IT packages |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
calyx product offering
Product offeringCore offering
Calyx is a managed service provider (MSP) that delivers outsourced IT management, network support, cloud infrastructure, Microsoft 365 administration, Desktop as a Service, co-managed IT, data backup and disaster recovery, cybersecurity, and full IT outsourcing to small and mid-market businesses in the Cleveland, Ohio region. Services are sold under recurring monthly subscription agreements with proactive monitoring, AI-driven predictive issue detection, and a dedicated Service Architect model.
Product overview
Calyx offers a suite of managed IT services delivered as an integrated portfolio of core service offerings. The main services include Managed IT Services (the primary offering), Network Support, Cloud Infrastructure, Microsoft 365 Solutions, Desktop as a Service (DaaS), Co-Managed IT, Data Backup and Disaster Recovery, Cybersecurity Services, and IT Outsourcing. These services are designed to work together, with the company acting as a full-service MSP providing end-to-end technology support, security, and infrastructure management. Industry-specific solutions for accounting, financial services, law firms, manufacturing, and small businesses build upon these core services with tailored compliance and software support.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
Quantifiable outcome
- 98.7% customer satisfaction (vs. 95% industry best-in-class)
- +2 more outcomes
Companies that use calyx
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles5 records
calyx technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability3 records
Feature4 records
calyx partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core, major and standard.
- MicrosoftcoreMicrosoft Solutions Partner status, providing Microsoft 365 implementation, management, and support services. Calyx offers expertise in Microsoft Teams, SharePoint, OneDrive, Azure, and related Microsoft technologies.
- CrowdStrikecoreEndpoint protection and advanced threat detection using CrowdStrike's EDR, MDR, and XDR solutions integrated into Calyx's cybersecurity services.
- ConnectWisecoreProfessional services automation (PSA) platform used for remote monitoring, management, and ticketing to deliver managed IT services efficiently.
- NinjaOnecoreUnified endpoint management platform for monitoring, patching, and managing client endpoints across the managed services client base.
- KnowBe4coreSecurity awareness training platform used to educate client employees on cybersecurity best practices and phishing prevention.
- Duo SecuritycoreMulti-factor authentication (MFA) and zero-trust security solutions for protecting client access and preventing unauthorized entry.
- ProofpointcoreEmail security and protection solutions including spam filtering, phishing protection, and email archiving for client communications.
- Cove Data ProtectioncoreBackup and data protection solutions enabling secure local, offsite, and cloud backup services for client data backup and disaster recovery.
- Meraki (Cisco)majorCloud-managed networking solutions including wireless access points, switches, and security appliances for client network infrastructure.
- NerdiomajorAzure Virtual Desktop and WVD management platform supporting Desktop as a Service (DaaS) offerings and cloud desktop infrastructure.
- Unifi (Ubiquiti)standardNetworking equipment including wireless access points, switches, and routers for client network deployments.
- SendGrid (Twilio)standardEmail delivery platform supporting Calyx's email infrastructure and client communication needs.
- Backup RadarstandardBackup monitoring and reporting platform for tracking and managing backup jobs across client environments.
- Ingram Micro Cloud ServicescoreStrategic partnership with Ingram Micro Cloud Services, where Calyx works as an integral partner to offer cloud project services to their clients. Calyx provides technology expertise and services complementing Ingram Micro's cloud distribution network.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
calyx competitors and assessment
Company assessmentDirect peers
- Dataprise: Dataprise is a US managed services provider delivering managed IT, cybersecurity, and cloud services to SMB and mid-market clients — a closely comparable business model, customer profile, and service portfolio to Calyx.
- VC3: VC3 is a managed IT and cybersecurity provider serving municipalities and SMB/mid-market businesses. It directly competes with Calyx in the regional MSP space with a comparable service catalog and similar vertical mix.
- Ntiva: Ntiva is a managed IT services and cybersecurity provider for SMB and mid-market clients. Its service portfolio (managed IT, cloud, cybersecurity, compliance) closely mirrors Calyx's offerings and target segments.
- Impact Networking: Impact Networking provides managed IT, cybersecurity, and cloud services to SMB and mid-market clients nationwide. Comparable service mix and customer profile make it a direct competitor, though at larger scale than Calyx.
- Integris: Integris is a managed IT services provider for SMBs, offering managed IT, cybersecurity, and cloud infrastructure. Its customer profile and service stack closely parallel Calyx's positioning.
- Corsica Technologies: Corsica Technologies delivers managed IT, cybersecurity, and compliance services to SMB and mid-market clients across the Mid-Atlantic and beyond. Comparable focus on regulated verticals and similar MSP business model.
- Razor Technology: Razor Technology is a Midwest-focused managed IT services provider offering cloud, cybersecurity, and IT support to SMBs. Comparable service catalog and customer segment, though with a different Midwest footprint.
Regional players
- NetGain Technologies: NetGain Technologies is a Cincinnati-based managed IT services provider serving SMBs and mid-market businesses across Ohio and the Midwest. It directly overlaps Calyx's geography and service offering but operates from a different Ohio metro.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
calyx social profiles
Digital presencecalyx financial estimates
Financial estimateRevenue estimate
Valuation estimate
calyx leadership team
Management profileNumber of profiles
Profiles7 records
calyx funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
calyx M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about calyx
What does calyx do?
Calyx is a managed service provider (MSP) that delivers outsourced IT management, network support, cloud infrastructure, Microsoft 365 administration, Desktop as a Service, co-managed IT, data backup and disaster recovery, cybersecurity, and full IT outsourcing to small and mid-market businesses in the Cleveland, Ohio region. Services are sold under recurring monthly subscription agreements with proactive monitoring, AI-driven predictive issue detection, and a dedicated Service Architect model.
Is calyx a public or private company?
calyx is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was calyx founded?
calyx was founded in 2005. It employs 11 to 50 people.
Where is calyx based?
calyx is headquartered in Westlake, United States, in the North America region.
How does calyx make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are IT Outsourcing Services and professional Services.
Who are calyx's main competitors?
Direct peers on record are Dataprise, VC3, Ntiva, Impact Networking, Integris, Corsica Technologies and Razor Technology. NetGain Technologies is listed as a regional player.
Does calyx have an API?
No public API is recorded for calyx.
What industry is calyx in?
calyx's product category is Managed IT Services. Its primary akta.pro industry code is BPAEADAB, Security Operations Center (SOC) as a Service, with a secondary code of BPAEALAI, Backup & DR Software Implementation & Managed Platforms. Its NAICS code is 541513 and its SIC code is 7370.