Dígitro Technology
Dígitro is a privately held Brazilian technology company that develops proprietary omnichannel contact center, unified communications, conversational AI, and public-security intelligence platforms for large enterprises, government agencies, and credit cooperatives across Brazil.
- Company typePrivate
- Founded1980
- HeadquartersFlorianópolis, Brazil
- Headcount—
- GTM typeB2B
- OfferingSoftware
What Dígitro Technology does
Dígitro Tecnologia S.A. is a privately held Brazilian technology company founded in 1977 (corporate materials also reference 1980) and headquartered in Florianópolis, Santa Catarina, with 300+ professionals. The company develops and sells a portfolio of proprietary platforms — Interact and NeoInteract (omnichannel contact center), UNA (unified communications), Persona (conversational AI automation), Guardião (intelligence and investigation for public security), Retextoar (AI transcription), Kenta Corregedoria (remote depositions), and a WhatsApp Business management platform — together with managed NOC monitoring and Analytics BI services. Its technology stack spans NLP, speech-to-text, voice biometrics, facial recognition, OCR, OSINT data fusion, and encrypted real-time communications, all developed in Brazil with LGPD compliance.
Dígitro's primary customers are large enterprises and Brazilian public-sector institutions, with the Guardião platform commanding an estimated 90% share of Brazil's public-security intelligence market through integrations with all major telecom operators, COAF, the Central Bank, and the Ministry of Justice. The commercial book also spans 800+ credit cooperatives, healthcare providers, retail chains, ISPs, education institutions, and smart-city/state governments across all 27 Brazilian federative units, with selected international integrations extending into Paraguay and Uruguay.
The business model is anchored in recurring enterprise software subscriptions and multi-year contracts for Interact, NeoInteract, UNA, Persona, Guardião, and the WhatsApp Business platform, supplemented by professional services (bot development consulting), NOC managed-services contracts, and channel revenue-sharing through a three-tier partner program (Finder, Reseller, VAR) with 50+ named partners distributed nationwide. Most enterprise pricing is quote-based; only Retextoar publishes list pricing alongside a freemium and usage-based tier. Go-to-market combines direct enterprise field sales with the partner channel and selective product-led growth (self-serve Retextoar trial and free infrastructure diagnostics for Interact/NeoInteract).
Dígitro Technology firmographics
Firmographics- Name
- Dígitro Technology
- Legal name
- Dígitro Tecnologia S.A.
- Website
- https://digitro.com
- Company type
- Private
- Founded year
- 1980
- Operating status
- Operating
- Short description
- Dígitro is a privately held Brazilian technology company that develops proprietary omnichannel contact center, unified communications, conversational AI, and public-security intelligence platforms for large enterprises, government agencies, and credit cooperatives across Brazil.
- Ownership category
- akta.pro rank
Dígitro Technology industry classification
Industry- Product category
- Enterprise Communications and Contact Center Software
- NAICS
- Software Publishers (513210), Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Voice Assistants & Voice UI (VUI) (HDAAAFAD)
- akta.pro secondary industry
- OCR, ICR & Intelligent Document Processing (IDP) (BPAAAKAB)
Keywords
Where Dígitro Technology is headquartered
LocationHeadquarters
- HQ city
- Florianópolis
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
Dígitro Technology business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Enterprise Software Licenses and Subscriptions: Dígitro derives revenue primarily from enterprise software licensing and subscription models. Platforms such as Interact, NeoInteract, UNA, Persona, Guardião, and the WhatsApp Business Management platform are offered as recurring subscription services, typically with annual or multi-year billing cycles. Pricing is quote-based and tailored to organization size and module selection.
- Transcription Services (Retextoar): Retextoar generates usage-based revenue through monthly subscription plans (Plano Inicial at R$405/month for 5h, Plano Intermediário at R$1,080/month for 15h) and pay-as-you-go purchases (R$9.00/hour or R$90.00/hour depending on validity period). Retextoar API is priced per-minute with bulk purchase options.
- Professional Services and Bot Development Consulting: Dígitro offers specialized bot development consulting services for customer service automation. This includes business diagnostics, process analysis, bot deployment, and ongoing optimization support. Services are tailored to each client's needs and billed as professional services engagements.
- NOC Monitoring Services: Continuous IT infrastructure monitoring services billed as managed services contracts. Provides 24/7 monitoring, alerting, and proactive incident management for enterprise clients with distributed operations.
- Channel Partner Revenue Sharing: Revenue generated through channel partners (Finder, Reseller, VAR tiers) who resell and implement Dígitro solutions. VAR partners share revenue and receive exclusive benefits through consulting, implementation, and N1/N2 support services to end customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Retextoar Plano Inicial - R$405/month for 5 hours of transcription |
| Subscription | Monthly | Retextoar Plano Intermediário - R$1,080/month for 15 hours of transcription |
| Unit Pricing | Pay-as-you-go | Retextoar Compra Avulsa (pay-as-you-go) - R$9.00/hour or R$90.00/hour |
| Subscription | Monthly | Retextoar Plano Avançado - Custom pricing above 15h/month |
| Freemium | Pay-as-you-go | Retextoar Free Trial - 10 minutes free without credit card |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels8 records
Dígitro Technology product offering
Product offeringCore offering
Dígitro develops and sells proprietary Brazilian-built software platforms for omnichannel contact center management (Interact, NeoInteract), unified corporate communications (UNA), AI-powered conversational automation (Persona), investigative intelligence for public security (Guardião), audio/video transcription (Retextoar), and official WhatsApp Business management. Offerings are sold primarily to enterprise and government customers in Brazil and Latin America via subscription, licensing, and managed service contracts.
Product overview
Dígitro Technology is a 100% Brazilian technology company with over 47 years of history developing secure and integrated platforms for corporate communication, customer service, and public security. The product portfolio is organized as a platform-plus-modules architecture centered on four core platforms: Interact and NeoInteract (omnichannel contact center management for enterprises and government), UNA (unified corporate communication integrating voice, video, chat, and social channels), Persona (AI-powered conversational automation combining No-Code chatbot builder with voice URA), and Guardião (intelligence and investigation platform for public security). Supporting these are Retextoar (AI transcription), the WhatsApp Business management platform (official META partner), and Kenta Corregedoria (remote deposition management). Services include NOC 24/7 monitoring and Analytics (BI dashboards). The ecosystem serves specific vertical markets including Smart Cities, Urban Safety, Credit Cooperatives, Healthcare, Commerce/Retail, ISPs, and Public Security, all built entirely in Brazil with strategic defense certifications.
Differentiator
Problem solved
Functional benefit
Brands
- Interact: Omnichannel contact center management platform with AI capabilities for enterprises requiring scale, control and efficiency
- NeoInteract
- UNA
- Persona
- Retextoar
- Guardião
- Kenta Corregregedoria
- NOC
- Analytics
Products and services
- Interact Omnichannel contact center management platform with AI for enterprise customer service operations, supporting voice, chat, email, WhatsApp, social media, and digital channels with intelligent routing, automatic dialers, virtual assistants, real-time dashboards, and LGPD compliance.
- NeoInteract Omnichannel customer service platform designed for smaller contact center operations, offering AI-powered automation, governance, and unified data across voice, chat, WhatsApp, and digital channels for scalable customer interactions.
- UNA Unified corporate communication platform integrating voice, video, chat, and social channels (WhatsApp, Telegram, Facebook Messenger, Instagram, Microsoft Teams) with end-to-end encryption, MFA, secure-mode messaging, and full governance for enterprise environments.
- Persona Hybrid No-Code/Code conversational automation platform for building and operating AI-powered chatbots, virtual assistants, and voice URAs that integrate natively with Interact and UNA for omnichannel customer engagement.
- Retextoar AI-based audio and video transcription platform that converts multimedia content to text with high fidelity, offering both a web application and a REST API for enterprise-scale transcription needs.
- Plataforma de WhatsApp Business Official META Business Partner platform for complete WhatsApp Business management, providing governance over templates, webhooks, tokens, campaign creation and monitoring, billing, and analytics, with native integration to Dígitro's ecosystem.
- Guardião Intelligence and investigation platform exclusively for public security and criminal justice institutions, providing data fusion from phone carriers, social networks, OSINT sources, financial institutions, and government databases with facial recognition, STT, OCR, legal chain of custody, and real-time dashboards.
- Kenta Corregedoria Remote deposition and complaint management platform for government oversight agencies, providing secure and confidential recording of in-person and remote depositions, document generation for legal proceedings, and complete workflow from anonymous complaint to court referral.
- Desenvolvimento de Bots para Atendimento ao Cliente Bot development and consulting service for designing and implementing custom AI-powered chatbots using natural language processing, integrated with existing systems for complete automation of customer service workflows.
- NOC (Centro de Operações de Rede) 24/7 infrastructure monitoring service with a dedicated team, centralized console for unified multi-site visibility, Business Activity Monitoring (BAM), automated alerts via email, Telegram and phone, and proactive incident response.
- Analytics (Business Intelligence) Business intelligence and data analytics service providing analytical dashboards and reports, integrating data from more than 20 Dígitro and third-party sources including financial, corporate, legal, ERP, CRM, and Help Desk systems for real-time performance decision-making.
Quantifiable outcome
- 63% reduction in callback rates for retail contact centers (Grupo Lebes case)
- +9 more outcomes
Companies that use Dígitro Technology
Customer profileNamed customers13 records
Segments8 records
Ideal customer profiles5 records
Dígitro Technology technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration26 records
AI capability12 records
Feature8 records
Dígitro Technology partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- Meta (Facebook)coreDígitro is an official Meta Business Partner for WhatsApp Business solutions. This partnership enables Dígitro to provide clients with secure, stable, and continuously innovating WhatsApp Business integrations, including access to WhatsApp Business API, voice channels, and corporate messaging tools under official licensing arrangements.
- Brazilian Telecom Operators (Vivo, TIM, Claro, Oi, Algar)coreDígitro maintains data integration partnerships with major Brazilian telecom operators (Vivo, TIM, Claro, Oi, Algar) enabling the Guardião platform to access telephony data for investigative purposes, including call detail records, location data via cell towers, and interception data.
- COAF (Conselho de Controle de Atividades Financeiras)coreThe Guardião platform integrates RIF (Relatórios de Inteligência Financeira) from COAF, Brazil's financial intelligence unit, providing investigative teams with access to suspicious transaction reports for anti-money laundering investigations.
- Ministry of Justice - CortexcoreGuardião platform integrates Cortex enrichment data from the Ministry of Justice, enabling investigators to cross-reference and enrich investigative data with national intelligence databases.
- Banco Central do Brasil (Central Bank of Brazil)coreThe Guardião platform integrates Central Bank APIs including CCS (Cadastro de Clientes do Sistema Financeiro) and DICT (Identificadores de Contas Transacionais - Pix), enabling investigators to access financial account holder information and Pix transaction identifiers.
- Social Media Platforms (Google, Apple, Meta)coreThe Guardião platform integrates cloud data from Google, Apple, and Meta platforms, enabling law enforcement to access digital evidence from these providers as part of investigative workflows with proper legal authorization.
- VDS TecnologiaminorBrazilian IT and telecommunications integrator reselling Dígitro solutions to enterprise clients, operating in Minas Gerais and other regions.
- Integravox Soluções em ComunicaçãominorVAR partner specializing in Dígitro communication solutions, providing consulting, implementation, and N1/N2 support services to end customers in Brazil.
- LP VoiceminorVAR partner for Dígitro solutions, providing voice communication integrations and support services in Minas Gerais and surrounding regions.
- Promosystem TelecomunicaçõesminorVAR partner reselling Dígitro solutions with consulting and implementation services, operating in Minas Gerais.
- Interex TecnologiaminorVAR partner specializing in Dígitro solutions for intelligence and secure communication, operating in Rio Grande do Sul.
- XPTI Tecnologias em SegurançaminorVAR partner specializing in Dígitro security solutions, operating in Santa Catarina.
Scale indicators11 records
Recent moves5 records
Expansion highlights6 records
Dígitro Technology competitors and assessment
Company assessmentDirect peers
- Genesys: Global leader in cloud customer experience and omnichannel contact center platforms. Genesys directly competes with Interact/NeoInteract in the Brazilian enterprise CCaaS market and offers comparable AI-powered routing, virtual assistants, and omnichannel capabilities.
- 3C Plus: Brazilian provider of omnichannel contact center and telephony solutions with deep market presence in corporate customer service. Closely comparable to Dígitro's Interact and UNA offerings in the domestic Brazilian enterprise segment.
- Five9: Cloud-native CCaaS provider offering AI-powered omnichannel customer experience platforms. Comparable to Interact in core contact center functionality and predictive dialing, targeting similar enterprise and government segments.
- Total IP: Brazilian provider of telephony, contact center, and unified communications solutions for SMB and enterprise customers. Direct domestic competitor to UN
- Aurus: Brazilian conversational AI and customer experience platform with chatbot and voice automation capabilities. Closely comparable to Dígitro's Persona conversational automation platform in the Brazilian market.
Broad incumbents
- NICE Ltd. Global provider of enterprise software for customer service, compliance, and public safety (NICE Inform for 911/emergency). Overlaps with both Dígitro's Interact CCaaS offerings and Guardião's investigative/intelligence platforms as part of a broader portfolio.
- Avaya: Global unified communications and contact center provider with significant enterprise installed base. Competes with UNA and Interact as part of a broader UCaaS/CCaaS portfolio, including presence in Brazilian enterprise and government accounts.
- Microsoft (Dynamics 365 Customer Service / Teams): Microsoft Teams already integrates with UNA and serves as competing unified communications; Dynamics 365 Customer Service competes as a broader enterprise CRM/CX suite against the Interact ecosystem for enterprise and government workloads in Brazil.
Emerging players
- Palantir Technologies: Data analytics and investigative intelligence platform increasingly used by law enforcement and defense agencies globally. Compares to Guardião's intelligence and investigation capabilities, though Palantir has only limited presence in Brazil to date.
- Cellebrite: Provider of digital intelligence solutions for law enforcement, including mobile device forensics and investigation platforms. Adjacent to Guardião's evidence-collection and OSINT-fusion capabilities for criminal investigation workflows.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Dígitro Technology social profiles
Digital presenceDígitro Technology compliance and trust
Trust signalCompliance3 records
Dígitro Technology financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dígitro Technology leadership team
Management profileNumber of profiles
Dígitro Technology funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dígitro Technology M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dígitro Technology
What does Dígitro Technology do?
Dígitro develops and sells proprietary Brazilian-built software platforms for omnichannel contact center management (Interact, NeoInteract), unified corporate communications (UNA), AI-powered conversational automation (Persona), investigative intelligence for public security (Guardião), audio/video transcription (Retextoar), and official WhatsApp Business management. Offerings are sold primarily to enterprise and government customers in Brazil and Latin America via subscription, licensing, and managed service contracts.
Is Dígitro Technology a public or private company?
Dígitro Technology is a private company. It is classified as unknown and is currently operating.
When was Dígitro Technology founded?
Dígitro Technology was founded in 1980.
Where is Dígitro Technology based?
Dígitro Technology is headquartered in Florianópolis, Brazil, in the Latin America region.
How does Dígitro Technology make money?
Five revenue lines are on record. Enterprise Software Licenses and Subscriptions are the primary driver. The others are transcription Services (Retextoar), professional Services and Bot Development Consulting, NOC Monitoring Services and channel Partner Revenue Sharing.
Who are Dígitro Technology's main competitors?
Direct peers on record are Genesys, 3C Plus, Five9, Total IP and Aurus. Broad incumbents are NICE Ltd., Avaya and Microsoft (Dynamics 365 Customer Service / Teams). Emerging players are Palantir Technologies and Cellebrite.
Does Dígitro Technology have an API?
Yes. Dígitro offers public-facing APIs across multiple products: Retextoar API allows software to integrate transcription of audio/video content at scale, with endpoints for file upload and transcription retrieval; a REST API for UNA allows integration with HR/payroll systems to automate user status based on work schedules; the Analytics platform integrates with more than 20 data sources including financial, corporate, legal, and government systems; the WhatsApp Business platform provides a complete API for integration with ERPs, CRMs, and internal systems. The Interact platform features an open API for integrating with CRM, databases, and legacy systems. Developer documentation is at api.digitro.com.
What industry is Dígitro Technology in?
Dígitro Technology's product category is Enterprise Communications and Contact Center Software. Its primary akta.pro industry code is HDAAAFAD, Voice Assistants & Voice UI (VUI), with a secondary code of BPAAAKAB, OCR, ICR & Intelligent Document Processing (IDP). Its NAICS code is 513210 and its SIC code is 7372.