Advanced Business Methods

What Advanced Business Methods does

Advanced Business Methods (ABM) is a privately held, employee-owned (ESOP) office technology provider headquartered in West Fargo, North Dakota, operating across North Dakota and Minnesota with nine locations and over 100 employee-owners. Founded in 1975 (per company history; firmographics lists 1971), the company has evolved from a print and office products dealer into an integrated business technology platform offering managed IT services, cybersecurity, cloud and Microsoft 365 / Copilot enablement, print and document management (MFPs, production print, workflow, wide format), office supplies and furniture (The Office Shop), and certified document destruction (CBS). ABM serves primarily small and medium businesses, with additional vertical focus on healthcare providers (HIPAA-aligned Microsoft 365 workflows) and nonprofit organizations (discounted Microsoft 365 licensing), supported by free AI assessments, design consultations, and on-site account representatives.

The company's core technology stack is built around the Microsoft ecosystem — Microsoft 365, Teams Phone, and Copilot — layered with managed security, networking, and cloud migration services delivered under recurring managed services contracts. Supporting proprietary assets include the ECi-powered e-info customer portal (service calls, supply ordering, meter readings, invoicing), the Office Shop e-commerce storefront, and a route-based distribution network in Central Minnesota with same-day delivery within 60 miles of Brainerd. AI is positioned primarily as a resale and enablement layer (Copilot deployment, AI assessments, AI-augmented threat detection and incident response) rather than as a proprietary model offering.

ABM generates revenue through five streams: recurring managed IT services contracts, equipment sales and leasing, transactional office supplies and furniture, document destruction services, and professional/consulting services including AI assessments. Go-to-market is sales-led via field account representatives, complemented by content marketing, community events (joint Copilot seminars with Ingram Micro), Tech Talks video series, and free consultations that serve as bottom-of-funnel lead-conversion tools. Growth has been driven by two acquisitions (True IT LLC in July 2023, Magic City Systems in December 2024) and a new Twin Cities (Minneapolis/St. Paul) branch opened in June 2026, with the company recognized on the CRN MSP 500 (Managed Security 100) list in March 2026.

Name

Advanced Business Methods

Legal name

Advanced Business Methods

Website

https://abmnow.com

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

51–100 employees

Short description

Advanced Business Methods is an employee-owned, West Fargo-based office technology provider serving small and medium businesses across North Dakota and Minnesota with managed IT, cybersecurity, print, Microsoft 365/Copilot enablement, office supplies, and document destruction across nine locations.

Ownership category

akta.pro rank

Product category

Managed IT and Office Technology Services

NAICS

Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Misc Industrial & Commercial Machinery & Equipment (3590)

akta.pro primary industry

Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI)

akta.pro secondary industry

Enterprise Risk Management (ERM) (HDADAIAC)

Keywords

• Managed IT services
• Office technology solutions
• Managed print services
• Cybersecurity services
• Document destruction services

Headquarters

HQ city

West Fargo

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services contracts providing ongoing IT support, security monitoring, and infrastructure management
2. Equipment Sales and Leasing: Sale and leasing of office printers, copiers, MFPs, production print equipment, and wide format systems
3. Office Supplies and Furniture: Sale of office supplies, breakroom supplies, ergonomic furniture, and workspace solutions through The Office Shop division
4. Document Destruction Services: Certified document and data destruction services through CBS division, including on-site and off-site shredding
5. Professional Services and Consulting: Consulting services including AI assessments, design consultations, IT roadmap planning, and implementation support

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Advanced Business Methods (ABM) is a regional office technology partner that sells and supports managed IT services, cybersecurity, networking, and physical security, alongside office printers, multifunction devices, document workflow solutions, office supplies, office furniture, and secure document destruction. The company packages these offerings as integrated technology and workplace solutions for businesses in North Dakota and Minnesota, including Microsoft 365, Microsoft Copilot, and Microsoft Teams Phone implementation and support.

Product overview

Advanced Business Methods (ABM) operates as a unified technology solutions platform combining managed IT services, print solutions, and office products. The core offering consists of IT Solutions (managed services, cybersecurity, physical security, networking) and Print + Office services (office printers/MFPs, production print, workflow solutions, wide format systems, collaborative solutions, document destruction, office supplies, and furniture). ABM has expanded through strategic acquisitions (True IT LLC in 2023, Magic City Systems in 2024) and offers AI-powered solutions through Microsoft 365 and Copilot integration. Supporting sub-brands include The Office Shop (supplies/furniture) and CBS (secure destruction services). The company serves businesses across North Dakota and Minnesota with 9 locations and over 100 employee owners.

Differentiator

Problem solved

Functional benefit

Brands

• ABM AI: AI-powered solutions for business productivity including Microsoft Copilot implementations
• ABM Technology Group

Products and services

• Cloud Solutions + AI AI-driven cloud solutions optimizing workflows, enhancing security, and boosting efficiency, including Microsoft Copilot implementations, cloud migration, virtualization, and Microsoft 365 deployment for businesses.
• Print Services Comprehensive print solutions including office printers and MFPs, production print, workflow solutions, and wide format systems with managed print services for business printing needs.
• Managed IT Services Managed IT services providing proactive security, 24/7 support, and comprehensive IT management to keep business operations running smoothly.
• Cyber Security Services Comprehensive cybersecurity services including threat detection, incident response, security assessments, and layered security approaches to protect business digital assets.
• Networking Services Network infrastructure services including design, implementation, and management of business networks.
• Physical Security Solutions Physical security solutions for protecting business premises, personnel, and assets.
• Document Destruction Services (CBS) AAA NAID Certified secure document and digital data destruction services including on-site and off-site shredding for Central ND businesses.
• Office Supplies Essential office supplies including pens, paper, folders, breakroom supplies, and everyday business essentials sold through The Office Shop division.
• Office Furniture Office furniture including desks, chairs, and ergonomic workspace solutions for office environments sold through The Office Shop.
• Collaborative Solutions Solutions enabling team collaboration including video conferencing, document sharing, and communication tools.
• Microsoft 365 Licensing and Implementation Microsoft 365 cloud productivity suite implementation including Teams, SharePoint, OneDrive, and Microsoft Copilot for AI-powered productivity, with nonprofit licensing at approximately 75% discount.
• Microsoft Teams Phone VoIP telephony integration within Microsoft Teams for unified communication including calls, voicemail, and call routing.

Quantifiable outcome

• ABM named to CRN MSP 500 List for 2026 as part of Managed Security 100
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Ingram MicrocoreTechnology or Integration · 1 June 2024Ingram Micro is a major technology distributor and ABM's partner for Microsoft Copilot education events and AI solutions. The partnership involves joint events, product demonstrations, and technology education for businesses in the Fargo area. Special guest Abby Hanson from Ingram Micro participates in ABM's Tech Talks series.
• ECi Software SolutionscoreTechnology or IntegrationECi Software Solutions provides the e-info customer portal platform used by ABM for equipment management, service calls, supply ordering, meter readings, and invoice payments. This is a critical operational technology partnership enabling ABM's customer self-service capabilities.
• Suite ShotsminorStrategic or Co-development PartnerVenue partner for Microsoft Copilot Education Seminar events in Fargo, ND. Suite Shots provides the event space for ABM's AI education and networking events co-hosted with Ingram Micro.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Office Depot (ODP Corporation): National office supplies retailer that also offers print services and technology solutions. Competes with ABM's The Office Shop division on office supplies and competes on print services at scale.
• CDW: Large national IT solutions provider selling hardware, software, and managed services. Overlaps with ABM in managed IT, networking, and Microsoft 365 resale, and competes for the same SMB and mid-market customers at greater scale.
• Staples: Major office supplies retailer expanding into managed services and technology solutions. Competes with ABM's The Office Shop division on supplies and increasingly with managed services and print offerings at a national scale.
• Ricoh: Global provider of office printers, MFPs, managed print services, and document workflow solutions. Directly competes with ABM's print and document management offerings through its dealer channel, including in the Upper Midwest.
• Konica Minolta: Global office technology and managed print services incumbent that competes directly with ABM on print hardware, managed print, and increasingly on managed IT and document workflow services at a national scale.
• Xerox: Major office equipment manufacturer and managed print/document services provider. Competes with ABM's print and document management line through direct sales and channel partners in the same SMB and mid-market segments.
• Connection (PC Connection): National IT solutions and managed services provider serving SMB and enterprise customers. Comparable to ABM's managed IT and Microsoft ecosystem offerings, with broader geographic reach and larger scale.

Direct peers

• Marco Technologies: Minnesota-based office technology and managed IT services provider offering print, managed services, cloud, and document solutions to Upper Midwest businesses. Highly comparable to ABM in product mix, regional footprint, and SMB/mid-market customer focus, though larger in scale.
• Corporate Technologies: Midwest-focused managed IT services and office technology provider offering managed services, print, and document solutions. Similar SMB and mid-market orientation and overlapping product lines with ABM, particularly in managed IT and print.
• Gordon Flesch Company: Family-owned office technology and managed IT provider serving Wisconsin and the Upper Midwest with print, managed services, document management, and supplies. Comparable regional office tech competitor with similar multi-product, relationship-driven model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/advbizmethods
• YouTubeyoutube.com/@ABMTechnologyGroup
• Facebookfacebook.com/abmnow
• LinkedInlinkedin.com/company/advanced-business-methods
• Instagraminstagram.com/abmnow.inc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Advanced Business Methods