NetQuest

What NetQuest does

NetQuest is a privately held managed IT services provider headquartered in Baltimore, Maryland, founded in 1995 and operating with a team of 1-10 employees. The company delivers outsourced IT support to small and medium-sized businesses across the Maryland region, with an explicit focus on regulated vertical practices in healthcare, legal, and accounting/financial services. Its core product, TotalCare Managed IT, is a flat-rate monthly subscription that bundles proactive network maintenance, 24/7 help desk support, on-site assistance, and security monitoring for a predictable recurring fee.

The company's broader service portfolio spans Cybersecurity, Business Continuity Planning, IT Consulting, Cloud Services, VoIP, Virtualization, Email/Spam Protection, Hardware as a Service (HaaS), Hosted Solutions, Network Monitoring, Data Backup and Recovery, On-Site Support, On Demand Services, and Office Moves & Wiring. Service delivery rests on partnerships with Microsoft (Registered Partner and Small Business Specialist), HP, SonicWALL, and Lenovo, and the technology stack is positioned as a conventional managed services platform rather than an AI- or proprietary-IP-driven offering.

NetQuest generates revenue through three streams: recurring monthly subscriptions from TotalCare managed services, recurring revenue from HaaS equipment leasing, and project-based IT consulting and professional services. Pricing is quote-based and not publicly disclosed. The go-to-market is sales-led and regional, relying on direct consultations, free security assessments, referral programs, content marketing (blog, eBooks, newsletter), and social media channels, with service coverage concentrated across seven Maryland markets (Baltimore, Annapolis, Columbia, Ellicott City, Frederick, Owings Mills, Towson). The company is independently owned with no disclosed institutional investment, acquisitions, or parent-company relationships.

Name

NetQuest

Legal name

NetQuest

Website

https://nquest.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

NetQuest is a Baltimore-based managed IT services provider founded in 1995, delivering flat-rate TotalCare managed IT, cybersecurity, cloud, and consulting services to small and medium-sized healthcare, legal, and financial practices across Maryland.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC)

akta.pro secondary industries

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), IT Procurement & Sourcing Services (Hardware/Software) (BPAEAOAG)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud services
• Network monitoring
• Business continuity

Headquarters

HQ city

Baltimore

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly subscription revenue from TotalCare Managed IT services offering proactive network maintenance, cybersecurity, help desk support, and IT management for a predictable flat monthly fee.
2. Hardware as a Service (HaaS): Equipment leasing and hardware provisioning services allowing customers to avoid large capital outlays while maintaining up-to-date technology infrastructure.
3. IT Consulting and Professional Services: Strategic IT consulting, project-based services, and implementation support for technology initiatives including office moves, network setup, and system migrations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

NetQuest is a managed IT services provider that delivers outsourced IT support, network management, cybersecurity, cloud services, business continuity planning, and IT consulting to small and medium-sized businesses primarily in the Baltimore, Maryland region. Its flagship offering, TotalCare Managed IT, packages proactive network maintenance, 24/7 help desk support, cybersecurity, and on-site assistance into a flat-rate monthly subscription, supplemented by à la carte services such as VoIP, virtualization, hosted solutions, Hardware as a Service, email and spam protection, and office moves and wiring.

Product overview

NetQuest is a managed IT services provider offering a comprehensive suite of technology solutions primarily serving small and medium-sized businesses in the Baltimore, Maryland area since 1995. The company's core product is TotalCare Managed IT, a flat-rate monthly managed services package that provides proactive network maintenance, 24/7 help desk support, and on-site assistance. This core offering is complemented by specialized services including Business Continuity Planning, IT Consulting, Cloud Services, VoIP Solutions, Virtualization, Email/Spam Protection, Hardware as a Service, Hosted Solutions, Cybersecurity, Network Monitoring and Management, Data Backup and Recovery, On-Site Support, On Demand Services, and Office Moves & Wiring. Services are delivered through a team of certified IT professionals with partnerships with Microsoft, HP, SonicWALL, and Lenovo.

Differentiator

Problem solved

Functional benefit

Products and services

• TotalCare Managed IT Comprehensive managed IT services package providing proactive network maintenance, 24/7 help desk support, cybersecurity monitoring, and on-site assistance for SMBs under a single predictable monthly fee.
• Business Continuity Planning Data backup and disaster recovery solutions designed to keep businesses operational and ensure swift resumption of critical processes after disruption.
• IT Consulting Affordable strategic development services including technology roadmapping and optimization of existing IT infrastructure for small and medium-sized businesses.
• Cloud Services Solutions enabling businesses to upgrade technology and enable remote work by transferring IT infrastructure to the cloud, including cloud storage and virtual servers.
• VoIP Solutions Cost-effective Voice over IP communication solutions providing call management and video conferencing capabilities for small and medium-sized businesses.
• Virtualization Server consolidation solutions that free up physical space and provide access to more memory and computational resources through virtualization technology.
• Email / Spam Protection Security solutions protecting businesses from scams, viruses, spam, and fraud through email filtering and spam protection mechanisms.
• Hardware as a Service (HaaS) Equipment rental and leasing solutions that eliminate large capital outlays, allowing businesses to upgrade their equipment through a subscription model.
• Hosted Solutions Cloud-based hosted solutions providing businesses with access to applications and data from anywhere, anytime, on any device.
• Cybersecurity Managed cybersecurity solutions including firewalls, intrusion detection and monitoring systems, endpoint security solutions, and data encryption to safeguard data and systems from cyberattacks.
• On Demand Services Flexible IT support services available as needed for specific projects or requirements outside of standard managed services.
• Office Moves & Wiring Professional office relocation services including technology infrastructure setup, cabling, and network configuration for new office locations.

Quantifiable outcome

• Reduced IT support costs while gaining broader knowledge base

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationMicrosoft Registered Partner and Microsoft Small Business Specialist. NetQuest holds certifications demonstrating expertise in Microsoft products and solutions for small business environments.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ntiva: Mid-Atlantic managed IT and cybersecurity MSP serving SMBs and mid-market clients with a similar full-service stack (managed IT, cloud, VoIP, security, HaaS) and overlapping regional coverage.
• Integris: Regional managed IT services and cybersecurity provider serving SMBs across the U.S. Northeast/Mid-Atlantic with a comparable flat-fee managed services model and vertical specialization.
• CMIT Solutions: National franchise managed IT services provider focused on SMBs with a multi-vertical model (including healthcare and legal) that closely mirrors NetQuest's TotalCare-style offering at broader geographic scale.
• Dataprise: Mid-Atlantic-based managed IT and cybersecurity provider serving SMB and mid-market customers across DC/MD/VA with managed services, cloud, and security offerings directly comparable to NetQuest's portfolio.
• Synoptek: Managed IT services and cloud provider serving SMB and mid-market customers with managed services, cloud hosting, and cybersecurity — competing for the same flat-fee managed services buyers.
• Charles IT: Regional managed IT and cybersecurity firm serving SMBs with a comparable flat-rate managed services model and vertical focus on healthcare, legal, and financial services.
• Stratosphere Networks: Mid-Atlantic/Chicago-based managed IT services provider with co-managed IT, cybersecurity, and cloud offerings targeting SMB and mid-market clients in adjacent geographies.

Broad incumbents

• Kaseya: Large incumbent provider of MSP management software (RMM, PSA, cybersecurity) and operator of the IT Complete platform used by managed service providers; competes indirectly by empowering competing MSPs and through its own Datto/MSP services arm.
• ConnectWise: Broad incumbent in the MSP tooling ecosystem (PSA, RMM, cybersecurity) and a Thoma Bravo-backed platform that serves as both a vendor to MSPs and a competitive threat through its broader managed services portfolio.
• All Covered (Konica Minolta): National managed IT services division of Konica Minolta serving SMB and mid-market customers with managed services, cloud, and cybersecurity — competing with NetQuest on larger opportunities and cross-sell.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/netquestmd
• YouTubeyoutube.com/user/NetQuestMD
• Facebookfacebook.com/NetQuestIT
• LinkedInlinkedin.com/company/netquest_2

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NetQuest