myServiceForce

What myServiceForce does

myServiceForce is a privately held US software company, founded in 2001 and headquartered in Wayne, Pennsylvania, that builds a modular cloud-based Business Management System (BMS) / Small Business ERP marketed under the myXinatorPRO brand. The platform is targeted at small-to-medium trade service businesses with 1 to 100 field technicians, including HVAC, plumbing, electrical, appliance repair, and landscaping operators, as well as dealer networks and industry associations requiring standardized multi-tenant configurations. The architecture combines a required command-and-control layer (XinatorCentral) and QuickBooks Online as the primary accounting database, with optional modules covering field management (myServicePRO/myServiceAPPrentice), customer self-scheduling (myServiceScheduler), payment processing (myServiceCC), intelligent phone answering (CallPop), CRM and proposal management (XinatorCEC), reputation management, recruiting, and VoIP (myServicePhone).

The company monetizes through monthly SaaS subscriptions priced from $39.50/month for an entry-level BMS configuration up to $275+/month for larger seat counts, plus transaction-fee economics from Global Payments Integrated (GPI) payment processing, where processing-volume rebates can offset up to 100% of software cost, and from Buy Now Pay Later consumer financing via Delay Pay (TUA) and GoKnow (Know Technologies). Distribution combines a product-led growth motion (30-day free trial, self-serve product selection on mxp.myserviceforce.com) with a sales-assisted enterprise motion for dealer networks such as Hunter Douglas and related-entity Xceleran deployments. Headcount is reported at 11-50 employees and the company has operated without disclosed external venture capital or private equity backing, indicating a self-sustaining, founder-led operating model that has compounded for over two decades through organic product expansion and channel partnerships rather than institutional scale capital.

Name

myServiceForce

Legal name

myServiceForce

Website

https://myserviceforce.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ERP Managed Services & AMS (Application Management) (BPAEAGAB)

akta.pro secondary industry

Billing, Payments & Subscription Support (BPAAABAC)

Keywords

• Field service management
• Small business ERP
• Service business automation
• Payment processing software
• Work order management

Headquarters

HQ city

Chester Springs

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Software Subscriptions: Monthly subscription-based pricing for modular ERP/BMS components. Customers select required components (XinatorCentral, field management, scheduling, etc.) with pricing based on seat count and features selected.
2. Payment Processing Rebates: Cash rebates against software costs based on volume of payment processing and consumer financing through Global Payments Integrated partner. Rebates can reach up to 100% of software costs.
3. Consumer Financing (BNPL): Buy Now Pay Later consumer financing through Delay Pay (GPI/TUA) and GoKnow programs, with processing fees embedded in transactions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

myServiceForce develops and sells myXinatorPRO, a modular cloud-based Small Business ERP / Business Management System for service-based businesses with 1–100 field technicians. The platform combines field service management (myServicePRO/APPrentice), customer self-scheduling, payment processing (myServiceCC with Global Payments), CRM/engagement (XinatorCEC), intelligent phone answering (CallPop), reputation management, recruiting, and VoIP, all natively integrated with QuickBooks Online. Pricing is per-module monthly subscription, with cash rebates from payment processing that can offset up to 100% of software cost.

Product overview

myServiceForce provides a modular Small Business ERP platform called myXinatorPRO that integrates multiple products for service-based businesses. The core platform is powered by Xceleran software and consists of required components (XinatorCentral for command and control and QuickBooks Online as the primary database) plus optional modules. Field management is handled by myServicePRO or myServiceAPPrentice for companies with 1-100 field technicians. Additional modules include myServiceScheduler for customer self-scheduling, myServiceCC for payment processing with Global Payments integration, CallPop for intelligent phone answering, Reputation Manager for social media monitoring, Recruiting Path for applicant tracking, and myServicePhone for VoIP services. The system offers cloud-based access, automates workflows, integrates with QuickBooks products, and provides cash back on payment processing.

Differentiator

Problem solved

Functional benefit

Brands

• myXinatorPro: The Small Business ERP providing command and control for business operations, integrating field management software, scheduling, payment processing, CRM, and analytics.
• myServicePro
• myServiceAPPrentice
• myServiceCC
• myServiceScheduler
• CallPop
• XinatorCentral
• Xinator CEC

Products and services

• myServicePRO / myServiceAPPrentice Field service management software for trade service companies with 1 to 100 field technicians. Provides complete work order management, dispatching with map view, invoicing, parts management, CRM, fintech-enabled payment and payables processing, and field mobile apps for smartphone, tablet, and PC.
• myXinatorPRO Small Business ERP providing command and control for service business operations by linking field management software to monitoring tools. Includes KPIs, integrated Intuit products, payment processing, intelligent phone answering, social media management, email marketing, and recruiting software.
• myServiceScheduler Web-based customer appointment management solution that lets customers self-pick appointments, automates email and SMS communications, and collects deposits during bookings.
• myServiceCC Payment processing solution integrated with Global Payments Integrated offering credit/debit card processing, ACH, customer payment links, point of sale, BNPL consumer financing, automatic card updates, and recurring payments, with cash-back opportunities on virtual terminal transactions.
• CallPop Intelligent phone answering software providing Know Before You Answer functionality, displaying recent booking history, balances owed, and notes from previous calls and text messages before the call is answered.
• myServicePhone Cloud-based VoIP telephone service for service businesses with features including simultaneous ring, follow me, call recording, group paging, intercom, video conferencing, virtual office, and auto-attendant, with no term contracts.
• Reputation Manager Social media monitoring and management tool that automatically collects, tracks, and responds to social media rating posts, monitors competitor posts, and repairs false posts to maintain accurate ratings.
• Recruiting Path Job applicant recruiting and tracking software that automates proactive recruiting workflows for service businesses at low cost.
• Xceleran One-stop shop platform providing software solutions including BMS/ERP products and services, either built organically or with strategic partners, including fintech solutions such as Delay Pay consumer financing for small businesses.

Quantifiable outcome

• Cash rebates up to 100% of software costs based on payment processing volume
• +6 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature8 records

Partnerships

Four partnerships are on record, tiered core and major.

• Intuit (QuickBooks)coreTechnology or IntegrationDeep integration with QuickBooks Online (required component), QuickBooks Payroll, and QuickBooks Time. All field and office transactions integrate for efficiency and error reduction. QBO serves as the primary database for the BMS with standardized customer information across platforms.
• Global Payments Integrated (GPI)coreTechnology or IntegrationPayment processing partner providing credit/debit card processing, ACH, Buy Now Pay Later consumer financing, virtual terminal, and card reader solutions. Cash rebates from processing volume can offset software costs up to 100%.
• XcelerancoreStrategic or Co-development PartnerXceleran is a related entity that developed business management tools specifically for small businesses. The company uses Xceleran's software as part of its ecosystem, providing one-stop shop for business services. Xceleran provides fintech solutions including Delay Pay consumer financing and other business services.
• Hunter DouglasmajorChannel Partner/ Reseller/ DistributorHunter Douglas uses a network of thousands of independent dealers to sell and install window treatments. They contracted Xceleran to integrate QuickBooks Online into their ordering software and deployed XinatorCentral for dealer automation including CRM, scheduling, payment processing, and social media monitoring.

Scale indicators4 records

Expansion highlights5 records

Direct peers

• Jobber: Jobber is a cloud-based field service management platform for small service businesses, offering scheduling, invoicing, payments, and CRM — closely aligned with myServiceForce's myServicePRO product in functionality and target customer.
• Housecall Pro: Housecall Pro provides field service software for home service businesses with scheduling, dispatching, invoicing, and payment processing, directly competing with myServiceForce for the same SMB trade customer base.
• Workiz: Workiz offers field service management software for locksmiths, HVAC, plumbing, and appliance repair businesses, with scheduling, dispatching, and payment features comparable to myServiceForce's offering.
• FieldEdge: FieldEdge provides field service management software for HVAC, plumbing, electrical, and other trades, featuring work order management, dispatch, and QuickBooks integration — a direct analog to myServiceForce's myServicePRO.

Broad incumbents

• Salesforce Field Service: Salesforce Field Service is an enterprise-grade FSM solution within the Salesforce platform; while targeting larger customers, it represents competitive pressure in the dealer-network and enterprise ERP-adjacent use cases myServiceForce addresses.
• ServiceTitan: ServiceTitan is a leading all-in-one field service management platform for commercial and residential trades (HVAC, plumbing, electrical), overlapping directly with myServiceForce's core FSM/ERP value proposition for SMB service businesses.
• ServiceMax: ServiceMax (a GE Digital company, later PTC) offers asset-centric field service management for complex equipment, overlapping with myServiceForce's enterprise/dealer-network use cases at the higher end of the market.

Emerging players

• Connecteam: Connecteam offers employee management and field operations tools for deskless workforces, with scheduling, time tracking, and communication features that overlap with parts of myServiceForce's field management offering.
• Mhelpdesk: Mhelpdesk provides field service management software for SMB service businesses with scheduling, invoicing, and customer management features targeting the same small trade segment as myServiceForce.

Others

• QuickBooks (Intuit): QuickBooks is the required accounting backbone for myServiceForce's BMS, and its ecosystem (Payroll, Time, Payments) is deeply embedded in myServiceForce's stack, making Intuit both a critical partner and an adjacent platform that could absorb FSM features.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCO7HxOi1y8hUlIUlheahuYw
• Facebookfacebook.com/myServiceForce
• LinkedInlinkedin.com/company/myserviceforce-inc-
• Xx.com/myserviceforce

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about myServiceForce