No Letting Go
No Letting Go is the UK's largest property inventory management provider, serving letting agents, landlords, and property managers through 90+ franchise offices and a proprietary cloud-based Kaptur platform across England and Wales.
- Company typePrivate
- Founded2007
- HeadquartersKent, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingServices
What No Letting Go does
No Letting Go is a UK-based property inventory management company founded in 2007 by Nick Lyons, operating as the country's largest provider in the sector through a network of 90+ regional franchise offices and 400+ property inventory specialists across England and Wales. The company delivers a portfolio of interconnected services covering the full tenancy lifecycle: pre-tenancy services (inventories, schedule of condition, Legionella risk assessments, 360 virtual tours), check-in services (including right to rent checks and the proprietary DigiSign automated electronic signature module), mid-term inspections, and end-of-tenancy services (check-out reports, dilapidations, deposit dispute support). It also provides estate and block management services, including fire asset reporting and fire door inspections under the Fire Safety (England) Regulations 2022.
The technology backbone is Kaptur, a proprietary cloud-based property inventory management platform that handles scheduling, real-time tracking, audit-trailed job records, and report management. Kaptur is integrated with CML Software (property management) and Fixflo (repair reporting), enabling workflow interoperability for enterprise clients. DigiSign is the automated check-in module embedded within the Kaptur ecosystem, replacing manual signature chasing with electronic sign-off and automated tenant reminders. The company is regulated by ARLA PropertyMark and accredited by the British Franchise Association, Property Redress Scheme, Safe Contractor, AIIC, and Cyber Essentials.
No Letting Go's revenue model combines three streams: franchise fees (one-time £17,995 + VAT per territory), professional service fees for inventory and inspection work executed through the franchise network and direct delivery, and Kaptur software subscriptions for clients conducting inventory management in-house. Customers span national and local letting agents, individual and portfolio landlords, property management companies managing blocks and estates, and housing associations. The company claims less than 0.01% of its end-of-tenancy check-out reports end in adjudication (per My Deposits data) and over 80% of franchise offices renew their contracts.
No Letting Go firmographics
Firmographics- Name
- No Letting Go
- Legal name
- No Letting Go
- Website
- https://nolettinggo.co.uk
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- No Letting Go is the UK's largest property inventory management provider, serving letting agents, landlords, and property managers through 90+ franchise offices and a proprietary cloud-based Kaptur platform across England and Wales.
- Ownership category
- akta.pro rank
Where No Letting Go is headquartered
LocationHeadquarters
- HQ city
- Kent
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
No Letting Go business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Property Inventory and Inspection Services: Fees charged for property inventory management services including pre-tenancy inventories, mid-term inspections, check-ins, check-outs, and end-of-tenancy reports. Services delivered through a network of 90+ franchise offices.
- Franchise Fees: Franchise package priced at £17,995 + VAT. Franchisees pay no premises costs or expensive equipment requirements. Low-cost franchise model enabling individuals to start a property inventory management business.
- Kaptur Software Licenses: Software licenses available for clients who wish to conduct property inventory management in-house using the Kaptur platform, or combination of both outsourced service and in-house software use.
- Block and Estate Management Services: Estate management and fire asset reporting services including weekly, monthly, and six-monthly estate visits for fire assets and communal areas.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Multi-year contract | Franchise Package |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
No Letting Go product offering
Product offeringCore offering
No Letting Go provides professional property inventory management and inspection services for the UK lettings sector through a network of 90+ franchise offices staffed by 400+ ARLA PropertyMark-regulated inventory clerks. Its Kaptur cloud-based platform underpins scheduling, report management, and audit-trail dispute support, with the DigiSign module automating tenant check-in signatures. The company also offers franchise opportunities for individuals to operate regional offices under the No Letting Go brand.
Product overview
No Letting Go operates as a property inventory management platform offering a portfolio of interconnected services for the UK rental sector. The core offering centers on Kaptur, a proprietary cloud-based property inventory management system, supported by franchise-operated regional offices across the UK. Key service modules include Pre-Tenancy Services (inventories, Legionella assessments, 360 Virtual Tours), Check-In Services (with DigiSign automated signing), Mid-Term Property Reports, and End of Tenancy Services. The company also provides Estate & Block Management Services and Fire Door Inspections as specialized offerings. DigiSign serves as the automated signature module within the Kaptur ecosystem, enabling fully electronic tenant check-ins. The platform is designed for both outsourced service delivery and in-house management by letting agents.
Differentiator
Problem solved
Functional benefit
Brands
- Kaptur: Cloud-based proprietary property inventory management software enabling seamless scheduling, real-time tracking, and instant access to detailed property reports.
- DigiSign
Products and services
- Kaptur Property Inventory Management Software Cloud-based property inventory management software that enables scheduling, real-time tracking, and instant access to detailed property reports. Used by letting agents who wish to conduct property inventory management in-house.
- DigiSign Automated Check-In Automated digital check-in and signature service that sends automated reminders to tenants via text or email for viewing, commenting, and signing inventory reports electronically.
- Property Inventory Management Service Comprehensive outsourced property inventory management service providing accurate, independent condition reports for rental properties to protect landlords and tenants, delivered by ARLA PropertyMark-regulated clerks.
- Pre-Tenancy Services
Quantifiable outcome
- Less than 0.01% of end-of-tenancy check-out reports end up in adjudication (reported by My Deposits)
- +1 more outcomes
Companies that use No Letting Go
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
No Letting Go technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability3 records
Feature3 records
No Letting Go partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- ARLA PropertyMarkcoreNo Letting Go offices are within membership of ARLA PropertyMark Inventories. The company is regulated by ARLA PropertyMark, providing credibility and industry recognition. Propertymark is a trade body combining ARLA, NAEA, NAVA, ICBA, APIP and NFoPP Awarding Body.
- mydepositscorePartnership with mydeposits for deposit protection schemes. The company assists clients until disputes are resolved and reports that less than 0.01% of reports end in adjudication. mydeposits offers free Custodial deposit protection and Insured protection.
- Property Redress Scheme (PRS)coreNo Letting Go is accredited by the Property Redress Scheme, which provides dispute resolution services for the property sector.
- British Franchise Association (BFA)coreBFA Associate member. No Letting Go is one of the BFA's accredited franchisors, meeting criteria for the structure of the franchise business, contract terms, system testing and franchise success.
- Safe ContractorcoreNo Letting Go is accredited by Safe Contractor, a leading health and safety accreditation scheme.
- CML SoftwarecoreIntegration partnership with CML Software. CML is working closely with No Letting Go to provide an integrated solution for clients to create appointments for property visits and inventories, and make mobile visit reports entered via Kaptur available in CML's property management software.
- National Residential Landlords Association (NRLA)minorNRLA is the UK's largest association for private-residential landlords. Partnership supports the rented sector with property management services.
- Deposit Protection Scheme (DPS)corePartnership with The DPS, the biggest provider of deposit protection in the UK with over 5 million deposits protected since 2007. DPS offers both Custodial and Insured deposit protection schemes.
- Association of Independent Inventory Clerks (AIIC)coreNo Letting Go offices are within membership of AIIC. AIIC is an association providing standards and recognition for inventory clerks in the UK.
- HF AssistminorListed as a partner organisation working with leading organisations to support the rented sector.
- Safe2minorListed as a partner organisation supporting the rented sector.
- Cyber EssentialscoreCyber Essentials certification demonstrates No Letting Go's commitment to cybersecurity standards.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
No Letting Go competitors and assessment
Company assessmentDirect peers
- InventoryBase: InventoryBase is a UK-based property inventory management software and reporting provider offering comparable inventory, check-in, and check-out services to letting agents and landlords, competing head-to-head with No Letting Go in the same core niche.
Emerging players
- Goodlord: Goodlord is a UK PropTech platform providing tenant referencing, contracts, and rent collection for letting agents, increasingly bundling inventory-adjacent features; it competes with Kaptur for in-house agent workflow software spend.
- PayProp: PayProp is an automated rent-collection and tenant-management platform for letting agents that competes for the same agent technology budget and could bundle inventory features that overlap with Kaptur's offering.
- Arthur Online: Arthur is a UK property management software platform serving letting agents and landlords with workflow automation that can incorporate check-in/inventory modules, competing with Kaptur on agent software spend.
- RE360 / ReportTree-style Inventory Software Vendors: ReportTree-style inventory-reporting software providers serve UK letting agents and independent inventory clerks with cloud-based templates, competing with Kaptur for the self-serve inventory software segment.
Others
- Fixflo: Fixflo is a UK repair-reporting and maintenance software for letting agents, already integrated with No Letting Go/Kaptur. It is an ecosystem partner and adjacent software competing for the same agent workflow wallet.
- CML Software: CML provides UK property management software for estate and letting agents and is a current integration partner of No Letting Go, competing with and complementing Kaptur in the agent software stack.
- Zero Deposits: Zero Deposits is a UK deposit-replacement scheme provider serving letting agents and landlords, sitting adjacent to NLG's deposit-dispute-driven inventory service and partnering with NLG's Kaptur team (former employer of NLG's CSM).
- Depositary / mydeposits: mydeposits is one of the three UK government-approved tenancy deposit protection schemes and a stated partner of No Letting Go; it is the source of the <0.01% adjudication stat and is ecosystem-adjacent to NLG's reporting services.
- Deposit Protection Service (DPS): DPS is the largest UK deposit protection scheme (5M+ deposits since 2007) and a stated No Letting Go partner; it is ecosystem-adjacent and benefits from the same dispute-resolution workflows that drive NLG's check-out reports.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
No Letting Go social profiles
Digital presenceNo Letting Go compliance and trust
Trust signalCompliance9 records
No Letting Go financial estimates
Financial estimateRevenue estimate
Valuation estimate
No Letting Go leadership team
Management profileNumber of profiles
Profiles1 record
No Letting Go funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
No Letting Go M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about No Letting Go
What does No Letting Go do?
No Letting Go provides professional property inventory management and inspection services for the UK lettings sector through a network of 90+ franchise offices staffed by 400+ ARLA PropertyMark-regulated inventory clerks. Its Kaptur cloud-based platform underpins scheduling, report management, and audit-trail dispute support, with the DigiSign module automating tenant check-in signatures. The company also offers franchise opportunities for individuals to operate regional offices under the No Letting Go brand.
Is No Letting Go a public or private company?
No Letting Go is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was No Letting Go founded?
No Letting Go was founded in 2007. It employs 101 to 250 people.
Where is No Letting Go based?
No Letting Go is headquartered in Kent, United Kingdom, in the Europe region.
How does No Letting Go make money?
Four revenue lines are on record. Property Inventory and Inspection Services are the primary driver. The others are franchise Fees, kaptur Software Licenses and block and Estate Management Services.
Who are No Letting Go's main competitors?
InventoryBase is listed as a direct peer. Emerging players are Goodlord, PayProp, Arthur Online and RE360 / ReportTree-style Inventory Software Vendors. Others are Fixflo, CML Software, Zero Deposits, Depositary / mydeposits and Deposit Protection Service (DPS).
Does No Letting Go have an API?
No public API is recorded for No Letting Go.