Servicad

What Servicad does

Servicad Inc. is a privately held, founder-owned managed IT services provider headquartered in Burlington, Ontario, and founded in 1999 by co-founders Simon and Peter, both with architectural and CAD backgrounds. The company serves small and medium-sized businesses across the Greater Toronto Area and northern and southern Ontario, with regional offices in Oakville, Hamilton, and Mississauga, and delivers services through a unified portfolio spanning Managed IT Services, Cloud & Devices, Security & Business Continuity, Professional & VCIO Services, IT Projects, and a Service Desk.

The underlying technology stack is built on third-party partner platforms rather than proprietary IP: Kaseya BMS underpins remote monitoring, ticketing, and the client portal; Microsoft provides productivity and cloud tooling; Webroot and SentinelOne deliver endpoint and cybersecurity protection; and Veeam powers backup and disaster recovery. Differentiated internal features include a "No-Nonsense IT" consulting methodology, a remote session support portal, and a service desk that commits to a 90-second phone response and 2-hour response across other channels, with extended hours covering evenings and weekends.

Servicad's business model is a hybrid of recurring subscription managed services and project-based professional services. Managed IT contracts are structured as predictable all-inclusive monthly fees covering monitoring, maintenance, support, and consulting; VCIO engagements run on quarterly, monthly, bi-annual, or weekly cadences; and project work (cloud migrations, security implementations, network configuration) is offered without long-term contractual obligations. Go-to-market is sales-led and relationship-driven, with named long-tenured clients including Carlsberg Canada (15-year enterprise relationship) and TWD Technologies (grown from 2 to 130+ employees under Servicad's stewardship), alongside SMB and mid-market accounts such as Terra Greenhouses and Hall Labour Relations. Pricing is quote-based and not publicly disclosed.

Name

Servicad

Legal name

Servicad Inc.

Website

https://servicad.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Servicad Inc. is a privately held, founder-owned managed IT services provider founded in 1999 and headquartered in Burlington, Ontario, delivering subscription-based managed IT, cloud, security, VCIO, and service-desk services to small and medium-sized businesses across the GTA and Ontario.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742), Services-Management Services (8741)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

Keywords

• Managed IT services
• IT consulting
• Cybersecurity solutions
• Cloud services
• Virtual CIO services

Headquarters

HQ city

Burlington

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring monthly subscription providing proactive IT management, monitoring, maintenance, and unlimited access to support and consulting services under a single predictable monthly fee.
2. Professional Services: Project-based IT services including security implementations, backup and disaster recovery, cloud migrations, virtualization, and network configuration. Offered on flexible engagements without contractual obligations.
3. VCIO Services: Virtual Chief Information Officer engagements providing strategic IT guidance. Available on quarterly, monthly, bi-annual, or weekly recurring basis to align IT strategy with business objectives.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Servicad is an IT services company that delivers managed IT services, professional services, and Virtual CIO (VCIO) consulting to small and medium-sized businesses across Ontario, Canada. Its offering combines proactive IT monitoring, cybersecurity, cloud and device management, backup and disaster recovery, project-based IT work, and a staffed service desk, delivered under recurring monthly subscriptions or flexible engagements using partner technologies from Microsoft, Veeam, Webroot, SentinelOne, and Kaseya.

Product overview

Servicad is an IT services company offering a unified portfolio of managed IT solutions for small and medium businesses. The core offering combines Professional & VCIO Services, Cloud & Devices Services, Security & Business Continuity, Managed IT Services, IT Projects, and Service Desk into an integrated service model. Add-on capabilities include Remote Session Support for secure remote troubleshooting and a Client Portal providing access to ticketing, webmail, web hosting, and cloud backup through third-party integrations. Services are delivered through proactive monitoring, 24/7 support options, and flexible engagement models (quarterly, monthly, or on-demand).

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Proactive managed IT service combining advanced technology monitoring, security, cloud services, professional services, a dedicated service desk, and hardware consulting under a single monthly plan for SMBs in Ontario.
• Professional & VCIO Services Strategic IT guidance and Virtual Chief Information Officer services providing businesses with expert IT leadership, IT infrastructure alignment, and decision-making support based on metrics and analysis.
• Cloud & Devices Services Custom cloud computing solutions including private, global, and hybrid cloud options combined with hardware procurement, installation, and proactive maintenance services.
• Security & Business Continuity Cybersecurity protection, disaster recovery, and business continuity solutions including backup systems with cloud image replication and rapid data recovery capabilities for SMB clients.
• IT Projects Project-based IT services covering network configuration, systems integration, software implementation, server installations, hardware consulting, and data backup and recovery.
• Service Desk Professionally staffed help desk with remote access tools providing cost-effective IT management, real-time alerts, and on-demand on-site support, with weekday hours plus extended after-hours and weekend coverage.

Quantifiable outcome

• 81% of breaches happen to small and medium businesses; 97% could have been prevented with today's technology
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology partnership for software and cloud solutions. Servicad provides Office 365 access integration for clients and leverages Microsoft technologies in delivering managed IT services.
• VeeamcoreTechnology or IntegrationBackup and disaster recovery technology partner. Veeam solutions enable Servicad to provide cloud backup services and business continuity solutions for clients.
• KaseyacoreTechnology or IntegrationRMM (Remote Monitoring and Management) platform used to deliver managed services. BMS Kaseya client portal enables ticket management and client support operations.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Regional players

• Sherweb: Canadian cloud services and managed services provider based in Quebec, serving SMBs across Canada with Microsoft cloud and security offerings — comparable customer profile with broader geographic reach.
• ThinkOn: Canadian cloud and managed services provider focused on data protection, backup (Veeam-aligned), and cloud infrastructure for SMB and mid-market — overlaps with Servicad's cloud and business continuity offerings.

Direct peers

• Jolera: Canadian-headquartered MSP offering managed IT, security, and cloud services to SMB and mid-market clients — comparable in service delivery model and customer size focus.
• Long View Systems: Canadian-headquartered IT solutions and managed services provider with deep SMB and mid-market coverage across multiple provinces, directly comparable in service mix (managed IT, cloud, security) and customer profile.
• Compugen: Canadian IT services and solutions provider offering managed services, cloud, and security to SMB and enterprise clients across Canada, comparable in service portfolio and geographic market.

Broad incumbents

• Calian: Canadian diversified IT services and solutions firm with managed services, cloud, and cybersecurity offerings — broader portfolio but overlapping customer base and service lines with Servicad.
• CDW Canada: Global IT services and solutions provider with significant Canadian operations serving SMB and mid-market customers with managed services, cloud, and security — a scaled competitor in the same addressable market.
• Softchoice: Larger Canadian IT solutions and managed services firm serving SMB through enterprise with Microsoft-centric offerings — overlaps Servicad's Microsoft-led managed IT and cloud practice at greater scale.

Others

• ConnectWise: IT management software vendor for MSPs (PSA/RMM) comparable to Kaseya — adjacent ecosystem player that powers similar managed service delivery models for SMB-focused MSPs.
• Kaseya: RMM and IT management platform vendor whose BMS Kaseya client portal Servicad uses; comparable as an MSP enablement ecosystem even though Kaseya is a supplier rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xx.com/Servicad_
• LinkedInlinkedin.com/company/servicad-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Servicad