MSO

What MSO does

MSO (legal entity: M.S.O.- Multi Micro Service Organisatie B.V., KvK 30073639) is a privately held Dutch ICT services company headquartered at Nijverheidsweg 11B, 3401MC IJsselstein, Netherlands, with a secondary office in Bonaire (Dutch Caribbean). Founded in 1989, the firm delivers brand-independent (merkonafhankelijke) hardware maintenance, warranty handling, 24/7 helpdesk support, IMAC(D) (Install, Move, Add, Change, Delete) deployment, and project engineer secondment. MSO positions itself as a "Service Regisseur" — an orchestrator that coordinates multiple technology partners under unified SLA terms — and serves IT resellers, OEM suppliers, and direct enterprise customers across the Netherlands, mainland Europe, and the Dutch Caribbean.

The company's technology stack is a multi-vendor ICT services platform spanning authorized warranty repair for Lenovo, HP, Dell, IBM, Cisco, Xerox, Konica Minolta, Apple, Zebra, and Supermicro hardware, plus an in-house repair facility. Service offerings include custom SLA-based all-in hardware maintenance contracts (covering labor, materials, travel, replacement equipment, transport, shipping), multi-vendor warranty claim management across Europe, IMAC(D) with certified data destruction and disposal, and the MSO24 sub-brand — a 24/7 Dutch-speaking IT servicedesk providing first-, second-, and third-line support with proactive monitoring. MSO integrates with external ITSM/ticketing platforms (Youcall-it.com Gold Service Provider status) but exposes no public API, SDK, or AI/ML capabilities in the source material.

MSO's business model is B2B2B channel-driven: revenue is generated by resellers and OEM suppliers who white-label MSO's services under their own brands, rather than through direct end-customer sales. Revenue streams include subscription/recurring hardware maintenance, professional-services warranty handling, IMAC(D) project work, managed-services helpdesk, and engineer secondment. Pricing is quote-based, not publicly disclosed, and structured around multi-year SLA contracts with volume-based pricing enabled by an internal contract database. Notable anchor customer: Stichting Reclassering Nederland (workplace management for 2,500 workstations across ~100 locations since 1 September 2008). The firm reports 51-100 employees and is organized as a Dutch B.V. (private limited company) with no disclosed external funding, parent company, or public-market listing.

Name

MSO

Legal name

M.S.O.- Multi Micro Service Organisatie B.V.

Website

https://mso.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

51–100 employees

Short description

MSO is a privately held Dutch ICT services company (founded 1989, IJsselstein) that delivers brand-independent hardware maintenance, warranty handling, 24/7 helpdesk support, and IMAC(D) deployment services to IT resellers, OEM suppliers, and enterprise customers across the Netherlands, Europe, and the Dutch Caribbean.

Ownership category

akta.pro rank

Product category

IT Hardware Maintenance Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Facilities Support Management Services (8744), Services-Management Services (8741)

akta.pro industry

PRIMARYBPAEAJAN

ITSM Managed Services (Run/Operate/Optimize)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

Keywords

• IT hardware maintenance
• Multi-vendor warranty services
• IT helpdesk support
• Workstation deployment services
• Reseller channel services

Headquarters

HQ city

Nieuwegein

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Hardware Maintenance Contracts: SLA-based hardware maintenance contracts with response time and repair guarantees, including all-in contracts covering labor, materials, travel, replacement equipment, transport and shipping.
2. Warranty Handling Services: Brand-independent warranty claim management and processing for all leading brands, handling repairs within the manufacturer warranty period.
3. IMAC(D) and Installation Services: Installation, relocation, expansion, modification and removal of workstations, software and data, including certified data destruction and disposal services.
4. Helpdesk and Support Services: First, second and third line helpdesk functionality providing central point of contact, incident registration and follow-up, including 24/7 monitoring of hardware and software.
5. Project Detachment/Staffing: Deployment of qualified IT engineers for shorter or longer periods, from 1 day engagements to extended project assignments.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

MSO is an ICT services provider for the IT reseller channel and OEM suppliers in the Netherlands and Europe. The company delivers brand-independent multi-vendor hardware maintenance under SLA, warranty claim handling, IMAC(D) workstation deployment, 24/7 Dutch-speaking helpdesk, and IT engineer secondment — operating as a 'Service Regisseur' (service orchestrator) so resellers can extend their portfolios without building their own service infrastructure.

Product overview

MSO is an ICT services company offering a portfolio of solutions, products, and services for resellers and suppliers. The core offerings include multi-vendor hardware maintenance with SLA guarantees (covering equipment both within and after manufacturer warranty), warranty handling, and a 24/7 professional helpdesk. Key solutions include Service regisseur (service coordination), IMAC(D) (installation, moves, adds, changes with certified data destruction), and hardware maintenance contracts. Supporting services include warranty handling across leading brands, staff secondment for projects, hardware maintenance with SLA guarantees, and 1st/2nd line technical support. MSO operates as a brand-independent service provider covering server, storage, workstation, network, UPS, printer, and POS equipment across the Netherlands and Europe.

Differentiator

Problem solved

Functional benefit

Brands

• MSO24: 24/7 professional Dutch-speaking IT servicedesk offering first, second, and third line helpdesk functionality, with proactive monitoring of hardware and software available around the clock.

Products and services

• Service regisseur (Service Director / Orchestrator) Multi-vendor service coordination offering in which MSO acts as a central orchestrator, leveraging years of partnership collaboration with technology brands to handle any ICT support requirement for resellers and end customers.
• IMAC(D) — Install, Move, Add, Change, Delete Installation, relocation, expansion, modification and removal of workstations, software and data, including certified data destruction and disposal of old equipment. Scales from tens to thousands of workplaces in existing or new environments.
• Hardware Maintenance with SLA (post-warranty) Post-factory-warranty hardware maintenance contracts with SLA response and repair time guarantees; all-in on-site service covering labor, materials, travel, replacement equipment, transport and shipping.
• MSO 24/7 Support & Helpdesk (MSO24) 24/7 professional Dutch-speaking IT servicedesk delivered from the Netherlands and Bonaire, with first, second and third line support, central incident registration and follow-up, proactive hardware and software monitoring, and after-hours maintenance.
• Garantie-afhandeling (Warranty Handling) Brand-independent warranty claim management and processing for leading manufacturers (Lenovo, HP, Dell, IBM, Cisco, etc.), available at any desired location within Europe.
• Detachering (Projecten) — Engineer Secondment Staffing of qualified IT engineers for shorter or longer project periods, with IMAC(D) support and project management capabilities, ranging from 1-day engagements to extended assignments.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and supporting.

• LenovocoreTechnology or IntegrationTechnology brand partnership. MSO is authorized to perform warranty repairs and provide maintenance services for Lenovo hardware including servers, storage, workstations, notebooks, and network products.
• HP (Hewlett-Packard)coreTechnology or IntegrationTechnology brand partnership. HP products including printers and computing hardware are serviced under warranty and maintenance programs.
• DellcoreTechnology or IntegrationTechnology brand partnership covering Dell hardware including servers, storage, workstations, Equallogic storage solutions, and other enterprise products.
• IBMcoreTechnology or IntegrationTechnology brand partnership for IBM hardware support and maintenance services.
• XeroxcoreTechnology or IntegrationPartnership for printer and multifunction device maintenance and warranty services.
• CiscocoreTechnology or IntegrationNetwork equipment partnership for Cisco hardware maintenance and support services.
• Konica MinoltacoreTechnology or IntegrationPartnership for Konica Minolta printing and imaging equipment servicing.
• ApplecoreTechnology or IntegrationApple hardware maintenance and service partnership covering Mac computers and devices.
• Zebra (Symbol)supportingTechnology or IntegrationScanner and mobile computing device partnership for Zebra/Symbol product maintenance.
• SupermicrosupportingTechnology or IntegrationServer hardware partnership for Supermicro server maintenance and support.
• Youcall-it.comcoreTechnology or IntegrationMSO is a Youcall-it.com Gold Service Provider, integrating with their IT service management platform and service ticket management system.

Scale indicators3 records

Recent moves3 records

Expansion highlights5 records

Direct peers

• Computacenter: UK-headquartered pan-European provider of enterprise IT infrastructure, managed services, and multi-vendor hardware support. Comparable to MSO in its multi-vendor hardware maintenance, on-site deployment, and workspace services, but operating at much greater scale across Europe.
• Bechtle: German-headquartered IT systems integrator and managed services provider with strong presence across the DACH region and broader Europe. Overlaps with MSO in multi-vendor hardware services, workplace management, and reseller-channel IT distribution.
• ALSO Group: Swiss-headquartered European IT distribution and services company serving resellers with logistics, hardware, cloud, and managed services. Comparable to MSO via its channel-first model and breadth of multi-vendor service offerings across European markets.
• Dustin Group: Nordic-headquartered B2B IT services and hardware provider with operations in the Netherlands and across Northern Europe. Comparable to MSO in reseller channel focus, multi-vendor hardware support, and workplace/IMAC services for SMB and enterprise customers.
• Ctac: Dutch IT services and software provider focused on retail, wholesale, and SMB segments. Comparable to MSO as a fellow Dutch-headquartered IT services firm offering managed services, hardware support, and channel-oriented delivery in the Netherlands.
• Simac: Dutch-headquartered IT services company providing managed services, hardware support, and IT solutions across Benelux. Comparable to MSO via its Dutch base, multi-vendor IT services portfolio, and focus on workplace and infrastructure support.
• Conclusion Xforce: Dutch IT services provider within the Conclusion ecosystem, offering managed services, cloud, and workplace support across the Netherlands. Comparable to MSO in Dutch SMB and enterprise managed services, particularly in workspace management and multi-vendor support.

Broad incumbents

• Getronics: Global IT services company with Dutch roots, providing workplace services, managed services, and multi-vendor support. Larger and broader than MSO, but with significant overlap in workspace management, helpdesk, and IT asset lifecycle services.
• Ingram Micro: Global IT distribution and services giant with a major presence across Europe and the Netherlands. Comparable to MSO through its reseller channel model, multi-vendor hardware support offerings, and lifecycle/IMAC services for channel partners.

Emerging players

• Unipart Group: UK-headquartered logistics and services group with a growing technology services practice (Unipart Technology) providing field engineering and IT support. Comparable to MSO in on-site multi-vendor hardware break-fix and IMAC service delivery, albeit from a different geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Serviceregisseur
• LinkedInlinkedin.com/company/mso

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MSO