Trust Tech

What Trust Tech does

Trust Tech is a privately held managed IT services provider (MSP) headquartered in Valparaiso, Indiana, operating under the legal entity Trust Tech, LLC. Founded in 1981 as Chester IT and later rebranded, the company has delivered IT and cybersecurity services to Northwest Indiana businesses for over 40 years. Its service portfolio spans four core lines: IT Support, Managed IT Services, Cyber Security, and Cloud Services, delivered through tiered subscription plans (Essential and Professional) with modular add-ons for managed workstations, networks, and servers. Underlying technology is a managed services platform built on third-party tooling rather than proprietary IP, including Microsoft 365 and Azure for cloud, Kaseya/Datto for remote monitoring and backup, ScreenConnect for remote support, and CrowdStrike, SentinelOne, and Fortinet for endpoint and network security. A 24/7 SOC-backed monitoring capability is positioned as a key differentiator for SMB clients.

The company serves small and mid-sized local businesses, nonprofits (notably Crossroads YMCA, 10+ locations, 1,400+ employees), healthcare providers, local government, legal and financial firms, educational institutions, and libraries across Porter, LaPorte, Lake, and St. Joseph Counties in Indiana. Revenue is generated primarily through monthly recurring managed service subscriptions, supplemented by hardware resale (Dell, HPE, HP, Lenovo), software licensing (Microsoft 365, Adobe), project-based professional services, and pass-through third-party subscriptions. The go-to-market motion is sales-led and relationship-driven, with no paid advertising and reliance on the trust.tech website, direct outreach, phone contact, Google reviews, and local referrals.

Trust Tech operates without external funding or disclosed ownership changes and functions as a founder- or owner-operated LLC. The single largest disclosed client concentration risk sits in the nonprofit and mid-market segment, while a long tail of multi-decade SMB relationships (some exceeding 20-30 years) provides recurring revenue stability. Geographic scope is intentionally limited to Northwest Indiana, and the company emphasizes a no-contract model alongside high-touch, local on-site support as core to its value proposition.

Name

Trust Tech

Legal name

Trust Tech, LLC

Website

https://trust.tech

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

11–50 employees

Short description

Trust Tech is a privately held managed IT and cybersecurity services provider in Valparaiso, Indiana, serving small and mid-sized businesses, nonprofits, healthcare, and government entities across Northwest Indiana with tiered subscription-based managed services, 24/7 SOC-backed monitoring, and cloud solutions since 1981.

Ownership category

akta.pro rank

Headquarters

HQ city

Valparaiso

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Monthly recurring fees for managed services including monitoring, maintenance, security, and support. Two service tiers: Essential (preventative maintenance only) and Professional (full support coverage including remote and on-site assistance during business hours). Invoiced monthly within first 5 business days, payment due within 30 days.
2. Product Sales: Hardware products including workstations, servers, network equipment, and peripherals sold through quotes. Risk of loss passes to client upon delivery to carrier. Subject to manufacturer return policies.
3. Software Licenses: Software license sales including Microsoft 365, Adobe Cloud, and other third-party products. Licenses subject to supplemental terms and automatic renewal. Fees are non-refundable and remain client responsibility for full term if cancelled early.
4. Professional Services: Project-based services including implementation, configuration, administration, support beyond scope of managed services. Billed at standard hourly rates plus out-of-pocket expenses. Includes transition assistance upon contract termination.
5. Third-Party Subscriptions: Managed subscriptions for cloud services, software-as-a-service, and hardware maintenance plans procured and managed on client's behalf. Subject to third-party terms and full-duration commitments.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Trust Tech provides managed IT services, cybersecurity, and cloud solutions to small and mid-sized businesses, nonprofits, healthcare providers, and government entities across Northwest Indiana. Service offerings include 24/7 SOC-backed threat monitoring, endpoint detection and response, help desk and remote/on-site support, managed workstations, servers, and networks, and cloud services built on Microsoft 365 and Azure. The company operates on a no-long-term-contract model with monthly recurring subscriptions and quote-based pricing.

Product overview

Trust Tech is a Managed Service Provider (MSP) offering a unified portfolio of IT services rather than a software product platform. The core offering consists of four main service lines: IT Support, Managed IT Services, Cyber Security, and Cloud Services. These are delivered through tiered service plans (Essential and Professional) that include modular add-ons such as Managed Workstation, Managed Network, and Managed Server offerings at Standard and Professional levels. The company specializes in serving local businesses, nonprofits, government entities, healthcare, legal, finance, and educational organizations across Northwest Indiana.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Support
• Managed IT Services
• Cyber Security
• Cloud Services

Quantifiable outcome

• 99.99% average system uptime across client base
• +4 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

14 partnerships are on record, tiered core and supporting.

• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner providing cloud services including Microsoft 365 and Azure platforms for client deployments. Trust Tech operates as a Microsoft partner delivering Microsoft-based cloud solutions to businesses in Northwest Indiana.
• Dell TechnologiescoreTechnology or IntegrationTechnology partner providing hardware products including workstations, servers, and enterprise solutions. Trust Tech resells and deploys Dell equipment as part of their IT solutions.
• FortinetcoreTechnology or IntegrationCybersecurity technology partner providing firewall and network security solutions. Integrated into Trust Tech's security stack for threat protection.
• CrowdStrikecoreTechnology or IntegrationEndpoint detection and response (EDR) technology partner providing AI-driven threat detection capabilities. Part of Trust Tech's advanced threat detection stack.
• SentinelOnecoreTechnology or IntegrationEndpoint protection platform partner providing autonomous AI-driven endpoint security. Included in Trust Tech's managed endpoint protection offerings.
• Hewlett Packard EnterprisesupportingTechnology or IntegrationEnterprise hardware partner providing servers, storage, and networking equipment for business IT infrastructure deployments.
• HP Inc.supportingTechnology or IntegrationPersonal computer and printing hardware partner. Trust Tech deploys HP devices as part of managed workstation services.
• LenovosupportingTechnology or IntegrationHardware partner providing business laptops, desktops, and servers for client deployments.
• HPE ArubasupportingTechnology or IntegrationNetworking equipment partner providing wireless access points and network infrastructure solutions.
• Scale ComputingsupportingTechnology or IntegrationEdge computing and virtualization technology partner providing hyperconverged infrastructure solutions.
• NeatsupportingTechnology or IntegrationVideo collaboration hardware partner providing meeting room solutions and devices for business communication needs.
• KaseyacoreTechnology or IntegrationRMM (Remote Monitoring and Management) platform partner. Trust Tech is authorized to act on clients' behalf for service subscriptions, product configurations, and backup/disaster recovery solutions including Datto SIRIS, ALTO, and Endpoint Backup products.
• DattocoreTechnology or IntegrationBackup and disaster recovery technology partner. Products include SIRIS, ALTO, Workplace, File Protection, and Datto Backup for Microsoft Azure. Integrated through Kaseya for business continuity solutions.
• ScreenConnect (ConnectWise)supportingTechnology or IntegrationRemote support software used by Trust Tech technicians to provide remote desktop support and troubleshooting for client systems.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Regional players

• US Signal: Midwest-based managed cloud, data center, network, and IT services provider serving SMB and enterprise customers across the Great Lakes region with comparable managed services and cybersecurity capabilities to Trust Tech.

Direct peers

• NexusTek: Managed IT services and cloud provider targeting SMB and mid-market clients with tiered subscription plans, cybersecurity, and Microsoft 365/Azure-centric offerings closely mirroring Trust Tech's technology stack.
• Coretelligent: Mid-market-focused MSP and managed security services provider offering proactive monitoring, EDR, and cybersecurity—directly overlapping with Trust Tech's core stack of CrowdStrike/SentinelOne-based managed protection.
• Stratosphere Networks: Chicago-area managed IT services and cybersecurity provider for SMB and mid-market organizations, offering co-managed IT, managed security, and cloud services—a comparable regional Midwest MSP peer.
• Dataprise: Mid-market managed IT and cybersecurity services provider serving SMB and mid-market customers across the U.S. with similar subscription-based managed services, 24/7 helpdesk, and tiered service offerings. Directly comparable in business model and target customer profile.
• Ntiva: National MSP providing managed IT, cybersecurity, and cloud services primarily to SMBs. Operates a similar subscription-based managed services model with tiered plans and is one of the most direct functional competitors to Trust Tech.
• Integris: SMB-focused managed IT and cybersecurity provider across multiple U.S. regions with tiered managed service plans, vCIO services, and similar vertical diversification (legal, financial, healthcare, nonprofit).
• Polaris Information Technology: Small-to-mid-market managed IT and cybersecurity MSP serving SMB clients with monitoring, helpdesk, and managed security offerings analogous to Trust Tech's Essential and Professional plans.
• Venture IT: Midwest-based managed IT services firm delivering managed support, security, and cloud services to SMBs with tiered recurring service agreements similar in structure to Trust Tech's model.

Broad incumbents

• Synoptek: Larger national managed IT and cloud services provider with broader service portfolio including data center and managed security offerings, overlapping Trust Tech's managed security and cloud services lines at a larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/trust-tech-indiana

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trust Tech