What Jewelry Computer Systems does

Jewelry Computer Systems (JCS) is a privately held, US-based vertical software vendor founded in 1985 and headquartered in Naperville, Illinois, that builds a Windows-based, .NET/SQL jewelry retail management suite. The platform unifies point-of-sale, inventory control, CRM, customer tracking, repair and special-order tracking, layaway, accounts receivable, staff and time-clock management, appraisals, purchase orders, and end-of-day/analysis reporting in a single database. JCS sells primarily through a direct, founder-led GTM: phone outreach, free online demos, and a website optimized for in-bound requests, targeting US single-store and multi-store retail jewelers as the primary segment and wholesalers and manufacturers as secondary segments. Revenue is generated through one-time perpetual licenses ($1,495 starter up to $4,700+ standard plus $1,500 Enterprise add-on and per-workstation / per-store fees), a recurring support contract equal to the greater of 15% of software price or $550 per year, RFID hardware and integration fees (Trac Tech, $3,000 + $1,000 + $0.50/chip), an EPS cloud-based mobile sales app integration, an e-commerce integration via Apex Global Solutions, and custom-priced modules such as the installment A/R module. The company is founder-owned and bootstrapped, with Craig Carnevale (CPA, MBA, Rutgers) serving as President and co-founder Viet Nguyen (MS Computer Science, Cal State Fullerton) handling technical leadership, and maintains long-tenured customer relationships evidenced by testimonials spanning from 2009 through current.

Name

Jewelry Computer Systems

Legal name

Jewelry Computer Systems, Inc.

Website

https://jcssoft.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

Jewelry Computer Systems is a US-based, founder-owned vertical software vendor founded in 1985 that sells a Windows-based retail jewelry management suite (POS, inventory, CRM, repair, A/R, multi-store) directly to small and mid-market US jewelry retailers, wholesalers, and manufacturers via perpetual licenses plus annual support contracts.

Ownership category

akta.pro rank

Headquarters

HQ city

Naperville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Software Licenses (Perpetual): One-time perpetual license fees for the JCS software platform. Starter package starts at $1,495, single store up to 3 workstations at $4,700, Enterprise version at additional $1,500. Additional workstations $400 each, additional stores $3,500 each.
2. Annual Support and Updates: One year of support and updates included with initial purchase. Continued support and updates cost 15% of software price or $550, whichever is greater. Provides ongoing maintenance, feature updates, and customer support.
3. RFID Hardware and Integration: RFID inventory tracking hardware from Trac Tech costs $3,000. One-time RFID integration fee is $1,000. Reusable RFID chips priced at $0.50 each.
4. Installment A/R Module (Custom): Optional module for installment accounts receivable including credit bureau reporting, contract printing, and monthly credit card payment scheduling. Refinancing and add-on sales capabilities. Custom pricing based on requirements.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Jewelry Computer Systems (JCS) sells a Windows-based (.NET with SQL database) retail jewelry management software suite covering point-of-sale, inventory control, CRM, repair and special order tracking, layaway, accounts receivable, staff and time clock management, appraisals, multi-store coordination, and reporting. It is sold as a perpetual license (Starter at $1,495, Single Store with up to 3 workstations at $4,700, with $400 per additional workstation and $3,500 per additional store) with a paid annual support and updates subscription (15% of software price or $550 minimum). Add-on capabilities include an RFID inventory tracking system (30x faster than barcode via Trac Tech hardware), an Installment A/R module, an Enterprise Version with task manager and advanced analytics, and integration with the EPS cloud-based mobile sales app.

Product overview

JCS (Jewelry Computer Systems) is a unified, Windows-based retail jewelry management software suite established in 1985. It is sold in multiple tiers: a Standard Version (starting at $1,495 for single-store, single-user), expandable to multi-workstation single-store ($4,700) and multi-store configurations ($3,500 per additional store), with an optional Enterprise Version add-on ($1,500) offering task manager, loose diamond distribution, and advanced analysis reports. The platform comprises over a dozen integrated modules — including Inventory Control, Sales/POS, CRM, Customer Tracking, Staff Management, Time Clock, Accounts Receivable, Repair Tracking, Special Order Tracking, Layaway, Purchase Orders, End of Day Reports, Analysis Reports, and Appraisals — plus add-on capabilities for RFID Inventory Tracking (via Trac Tech hardware), EMV Credit Card Processing, a mobile sales app (EPS), and website/e-commerce integration (via Apex Global Solutions). An optional Installment A/R Module adds credit bureau reporting and scheduled credit card payment features. All modules share a common database, enabling features such as linked appraisals on sales receipts, customer purchase history across the CRM, repair-to-inventory audit trails, and multi-store real-time inventory synchronization.

Differentiator

Problem solved

Functional benefit

Products and services

• JCS Retail Jewelry Management Software Flagship offering: a Windows-based .NET/SQL retail jewelry management software suite for retail jewelers, wholesalers, and manufacturers, providing POS/sales, inventory control, CRM, customer tracking, staff management and time clock, accounts receivable, repair tracking, special order tracking, layaway, purchase orders, end-of-day reports, analysis reports, appraisals, and multi-store coordination. Sold as a perpetual license (Starter at $1,495, Single Store up to 3 workstations at $4,700, Enterprise Version add-on at $1,500, additional workstations $400 each, additional stores $3,500 each) with annual support at 15% of software price or $550 minimum.
• RFID Inventory Tracking Add-On Purpose-built RFID inventory tracking system that scans showcases 30 times faster than barcode scanning. Inventory items are associated with reusable RFID chips; a wand scans trays or items not in trays to record inventory in a file, generating difference reports, missing item reports with pictures, and wrong-showcase alerts. Trac Tech hardware costs $3,000, with a one-time RFID integration fee of $1,000 and reusable RFID chips at $0.50 each.
• EPS Mobile Sales App Integration Cloud-based mobile app integrated with JCS that lets salespeople scan items being shown to customers, surface prices automatically, sell on the spot, and send follow-up emails with item pictures. Manager dashboards calculate per-salesperson closing ratios. Inventory and customer data reside in the cloud and integrate with the JCS suite.
• Installment Accounts Receivable Module Optional module that adds installment accounts receivable capabilities on top of JCS, including credit bureau reporting, contract printing, and scheduled monthly credit card payments. Supports refinancing and add-on sales. Sold at custom pricing based on customer requirements.

Quantifiable outcome

• RFID inventory tracking is 30 times faster than standard barcode inventory
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core.

• Apex Global SolutionscoreTechnology or IntegrationPartnered for website development services. JCS can synchronize their inventory management software with customer websites. E-commerce integration allows sales made on the customer's website to automatically update in JCS software, saving time on manual data entry and ensuring inventory consistency across channels.
• Trac TechcoreTechnology or IntegrationRFID hardware provider for JCS's RFID inventory tracking system. Trac Tech provides the RFID inventory tracking hardware that JCS integrates into their software platform. Hardware costs $3,000 from Trac Tech with one-time integration fee of $1,000.
• EPS (Mobile App Provider)coreTechnology or IntegrationCloud-based mobile app integration for managing employee sales efforts. JCS integrates EPS to provide mobile functionality where salespeople can scan items shown to customers, view prices, sell on the spot, and send follow-up emails with pictures. Data is automatically collected for manager analysis.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Lightspeed Retail: Cloud-based retail POS and commerce platform used across many specialty verticals including jewelry; competes with JCS for the same independent retail jeweler customer but with a broader, modern cloud-native product.
• Retail Pro: Specialty retail POS and inventory platform used by jewelry and luxury retailers worldwide; comparable to JCS in serving multi-store jewelers with POS, inventory, and CRM, though positioned more broadly across specialty verticals.
• Shopify POS: Cloud-native omnichannel commerce platform with POS hardware and software used by specialty retailers including jewelers; competes on modern UX, e-commerce integration, and subscription pricing versus JCS's perpetual Windows model.
• Square for Retail: Mainstream cloud POS from Block targeting small and mid-market retailers; competes with JCS for entry-level jewelry retailers with subscription pricing and integrated payments, but lacks deep jewelry-specific workflows like diamond tracking and appraisals.
• CounterPoint (NCR): Established retail POS and inventory management software sold to specialty retailers including jewelry stores; overlaps with JCS on POS, inventory, CRM, and multi-store features but as part of NCR's broader retail portfolio.

Others

• Cin7: Cloud inventory management and order fulfillment platform for product retailers; not a direct competitor but adjacent infrastructure that specialty jewelers may use for multi-channel inventory, presenting both partnership and competitive substitution risk for JCS.
• Ordoro: Cloud inventory and shipping management platform for online retailers; complements rather than competes with JCS, used by jewelry e-commerce merchants alongside a primary POS — adjacent ecosystem participant for retail inventory workflows.

Emerging players

• RepairShopr: Cloud-based repair tracking and POS platform for repair-focused businesses including jewelry repair shops; partial overlap with JCS's repair tracking and special-order modules, but primarily targets general repair verticals.
• KORONA POS: Cloud-based retail POS with inventory, loyalty, and e-commerce aimed at specialty retail; an emerging alternative for jewelers seeking cloud functionality, though without JCS's depth of jewelry-specific repair and diamond workflows.

Direct peers

• Envision EDGE (EDGE POS for Jewelry): Long-standing jewelry-specific retail management software with POS, inventory, and repair tracking for independent jewelers — directly competes with JCS in the same niche vertical with similar on-premise deployment model and feature set.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jewelry Computer Systems