Black Bottle IT

What Black Bottle IT does

Black Bottle IT is a privately held managed service provider (MSP) and cybersecurity consultancy headquartered in Wexford, Pennsylvania, founded in 2017 by John Hensberger. The company delivers integrated managed IT, cybersecurity, compliance, and AI services under a security-first model, operating across four service pillars — Cybersecurity, Managed IT, Compliance, and AI Services — with a stated focus on SMBs (1–1,000 employees) that lack dedicated internal IT or security teams. Geographic scope is dual: onsite coverage across greater Pittsburgh and Western Pennsylvania, with remote managed-IT delivery nationwide. The platform integrates third-party tools (Microsoft 365, AWS, ConnectWise, NinjaOne, WatchGuard, SentinelOne, Proofpoint, Rewst, Phin Security) alongside proprietary framing of a continuous cybersecurity cycle (Risk Assessment → Incident Response Plan → Risk Management & Implementation → Continuous Monitoring → Vendor Monitoring → Training). The firm holds its own SOC 2 Type 2 certification, HIPAA compliance via Compliancy Group, Microsoft Solutions Partner status, AWS Cloud Practitioner certification, and team-level CompTIA Security+ and Network+ credentials, enabling it to bid into regulated verticals including healthcare, dental, legal, manufacturing/CMMC, K-12, and accounting/payroll. The company commercially organizes around three pricing tiers (Advisory & Implementation co-managed IT; Fully Managed IT; Fully Managed IT Security), with quote-based monthly recurring pricing and a 4-step onboarding starting from a free 3-minute online security risk assessment. Growth is being pursued both organically (vertical go-to-market, AI Services pillar, content and webinar marketing with partners like myHrCounsel) and inorganically through a stated Western Pennsylvania MSP roll-up strategy, evidenced by the May 2026 acquisition of Monroeville-based Restart IT, whose founder Bob DiGioia joined as VP. Customer references span nonprofit (Trying Together), healthcare (Providence Health), and SMB IT services (FifthWall Solutions, ProTect-All Solutions), and the company cites 98% year-over-year client retention as evidence of service quality. No external funding, headcount beyond 1–10, or revenue disclosures are present in the available data.

Name

Black Bottle IT

Legal name

Black Bottle IT

Website

https://blackbottleit.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Black Bottle IT is a privately held, security-first managed service provider in Wexford, Pennsylvania, delivering integrated managed IT, cybersecurity, compliance, and AI services to SMBs and mid-market businesses (1–1,000 employees) primarily across Western Pennsylvania with nationwide remote support, targeting regulated verticals such as healthcare, legal, manufacturing, and education.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Other Computer Related Services (541519), Security Systems Services (56162), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Backup as a Service (BaaS) (BPAEALAB)

akta.pro secondary industries

IT Risk Management (ITRM) (HDADAIAD), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

Keywords

• Managed IT services
• Cybersecurity services
• Compliance consulting
• AI workflow automation
• Virtual CIO services

Headquarters

HQ city

Wexford

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly managed IT services covering network infrastructure, cloud services, backup and disaster recovery, remote and onsite support, and IT consulting/virtual CIO. Billed as a predictable monthly fee rather than break-fix per-incident pricing.
2. Cybersecurity Services: Security services including incident response planning, breach response, risk management, cybersecurity awareness training, continuous monitoring, and vendor monitoring. Provided as part of integrated managed IT or as standalone security engagements.
3. Compliance Services: Compliance consulting for SOC 2, CMMC, PCI DSS, NIST, and HIPAA frameworks including gap assessments, remediation planning, policy documentation, audit preparation, and ongoing monitoring.
4. AI Services: AI governance, workflow automation, Microsoft 365 Copilot readiness, and custom AI agent development services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Black Bottle IT is a managed service provider that delivers outsourced IT management, cybersecurity, compliance consulting, and AI services to small and mid-sized businesses on a subscription basis. Core offerings cover network infrastructure, cloud services (AWS and Microsoft 365), backup and disaster recovery, virtual CIO consulting, continuous security monitoring with a 24×7 breach hotline, risk assessment and incident response, compliance roadmaps across SOC 2, CMMC, HIPAA, PCI, and NIST, and AI governance and workflow automation. Services are sold through direct sales with a free assessment and a tiered subscription structure.

Product overview

Black Bottle IT is a managed service provider (MSP) and cybersecurity consultancy operating under four core service pillars — Cybersecurity, Managed IT, Compliance, and AI Services — all integrated around a security-first philosophy rather than offered as siloed add-ons. The Cybersecurity service encompasses incident response planning, breach response, risk management, cybersecurity awareness training, continuous SOC monitoring, and vendor monitoring. Managed IT covers network infrastructure, cloud migration (AWS, Microsoft 365), backup and disaster recovery, IT compliance management across NIST/CMMC/HIPAA/PCI/SOC2 frameworks, remote and onsite support, virtual CIO consulting, and co-managed IT. The Compliance service assists clients with SOC 2, CMMC, PCI DSS, HIPAA, and NIST framework certification and maintenance. AI Services include AI governance and closed-loop AI environments, workflow automation, Microsoft 365 Copilot readiness, and custom AI agent development — positioned as built-in from day one rather than an add-on. Cybersecurity Awareness Training is a featured sub-service under Cybersecurity. In May 2026, Black Bottle IT acquired Restart IT (a Monroeville, PA-based MSP), expanding its regional footprint, with Restart IT founder Bob DiGioia joining as VP of Business Development & Client Services.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Day-to-day outsourced management of network infrastructure, cloud services and migration (AWS, Microsoft 365), backup and disaster recovery, IT compliance management across NIST, CMMC, HIPAA, PCI, and SOC 2 frameworks, remote and onsite support, IT consulting and virtual CIO services, and co-managed IT for businesses with existing internal IT staff. Billed as a predictable monthly subscription rather than break-fix per-incident pricing.
• Cybersecurity Comprehensive defense strategy including incident response planning, breach response coordination, risk management and implementation, cybersecurity awareness training, continuous 24×7 SOC monitoring with a dedicated breach hotline (800-214-0957 x700), and vendor/third-party risk monitoring. Delivered under a five-phase cycle: risk assessment, incident response planning, implementation, continuous monitoring, and cybersecurity training.
• Compliance Compliance consulting that helps clients achieve and maintain certifications across SOC 2 (the company itself is SOC 2 Type 2 certified), CMMC for defense contractors, PCI DSS for payment processing, HIPAA for healthcare, and the NIST Cybersecurity Framework. Includes gap assessments, remediation planning, policy documentation, audit preparation, and ongoing monitoring for accounting firms, manufacturers, healthcare providers, and other regulated clients.
• AI Services AI Services include AI governance and security (closed internal AI environments, AI policy development, vendor AI risk assessments), workflow automation using Rewst (HR onboarding/offboarding, finance/accounts payable, customer service, cross-platform integrations and triggers, machine learning for pattern recognition), Microsoft 365 Copilot readiness (SharePoint audit, data governance, sensitivity labeling, DLP policies, permissions review, Copilot pilot deployment), and custom AI agent development for client-facing or internal workflows including ongoing monitoring and management.
• Cybersecurity Awareness Training Employee cybersecurity training program featuring monthly phishing simulation campaigns, compliance fulfillment for NIST and SOC 2, a dedicated security consultant, mobile-friendly training requiring about 5 minutes per day, cyber insurance requirement fulfillment, and a customized training schedule. Offered with a freemium trial — first month free for up to 5 employees — with quote-based pricing after the trial.

Quantifiable outcome

• 98% of clients stay with Black Bottle IT year over year
• +1 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Restart ITcoreStrategic or Co-development Partner · 1 May 2026Restart IT, a Monroeville, PA-based IT services firm, was acquired by Black Bottle IT in May 2026. Restart IT founder Bob DiGioia joined Black Bottle IT as VP, bringing client relationships and regional expertise. This is Black Bottle IT's first strategic acquisition as part of a deliberate MSP roll-up growth strategy.
• MicrosoftcoreTechnology or IntegrationBlack Bottle IT is a Microsoft Solutions Partner and holds Microsoft 365 Fundamentals (MS900) and Security, Compliance, and Identity Fundamentals certifications. They specialize in Microsoft 365 Copilot readiness and use Microsoft tools as part of their service delivery.
• CompTIAminorOthersTeam members hold CompTIA Security+ and CompTIA Network+ certifications. Listed as a certification/partnership on the About Us page.
• Pax8minorChannel Partner/ Reseller/ DistributorBlack Bottle IT is a Pax8 Cloud Partner, using the Pax8 platform for cloud distribution and procurement.
• myHrCounselminorGTM or Marketing PartnerBlack Bottle IT co-hosted webinars with myHrCounsel on topics including 'HR's Growing Role in Cyber Risk Management' and 'Do We Need a Cybersecurity Plan?' — joint educational content for mutual lead generation.
• North Chamber of CommerceminorGTM or Marketing PartnerBlack Bottle IT is a member/partner of the North Chamber of Commerce, participating in the local business community.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Dataprise: Mid-Atlantic headquartered managed services and cybersecurity provider serving SMB and mid-market clients with a security-first positioning and 24/7 SOC, closely mirroring Black Bottle IT's service mix and target customer.
• Ntiva: Mid-size US MSP with integrated cybersecurity, compliance (HIPAA, CMMC, NIST), and cloud services for SMB/mid-market — a comparable security-first positioning with a similar mix of managed IT, security, and advisory services.
• Thrive: Next-generation managed services provider with strong cybersecurity, compliance, and cloud practices serving SMB through enterprise — directly comparable on the integrated managed-IT-plus-security-plus-compliance bundle Black Bottle IT sells.
• CMIT Solutions: National franchise network of locally-owned MSPs delivering managed IT, cybersecurity, and compliance to SMBs — comparable in target market and service mix, though executed via a franchise model versus Black Bottle IT's roll-up acquisition approach.
• BlueVoyant: Cybersecurity-led managed detection and response provider serving mid-market and enterprise, competing directly in the SOC, incident response, and vendor risk offerings that Black Bottle IT bundles into its managed IT engagements.
• Intelligent Technical Solutions: Regional US MSP providing managed IT, cybersecurity, and compliance to SMBs across multiple markets, executing a similar multi-office roll-up strategy and serving a comparable security-conscious SMB customer base.
• Magna5: Mid-size MSP offering managed IT, cloud, security, and compliance services to SMB and mid-market clients — a close comparable on service portfolio, target customer size, and growth-via-acquisition trajectory.

Broad incumbents

• Konica Minolta IT Services (All Covered): Large, established IT services division of Konica Minolta providing managed IT, security, and document services to SMB through enterprise — competes in the same space with broader resources but a less specialized, security-first brand position.
• Computer Services, Inc. (CSI): Established IT services and managed security provider with strong regulated-industry (banking, healthcare) compliance expertise — competes in the same SMB/mid-market compliance-driven segment but with a larger incumbent footprint and proprietary technology.

Others

• Pax8: Cloud distribution platform for MSPs and a stated partner of Black Bottle IT — not a competitor but an ecosystem enabler through which comparable MSPs source Microsoft, security, and SaaS solutions for their clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BBottleSecurity
• YouTubeyoutube.com/@blackbottleit3178
• Facebookfacebook.com/BlackBottleIT
• LinkedInlinkedin.com/company/black-bottle-it

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Black Bottle IT