Lucidia iT
Lucidia iT is a privately held, Indianapolis-based managed IT solutions provider serving enterprise customers with cybersecurity, cloud, networking, data center, UCaaS/CCaaS, and AI strategy services across multi-vendor technology partnerships, unified by its Constellation customer portal.
- Company typePrivate
- Founded2018
- HeadquartersIndianapolis, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Lucidia iT does
Lucidia iT is a privately held, Indianapolis-based IT solutions provider founded in 2018 that delivers end-to-end managed and professional IT services to enterprise customers across multiple industries, including highly regulated sectors such as healthcare, banking, and manufacturing. Its core offering spans eight interconnected service lines — Managed Services, Cybersecurity, Cloud Solutions (Azure and AWS), Enterprise Networking, Hardware & Licensing procurement, UCaaS/CCaaS, Data Center design and operations, and an AI strategy framework called Illuminate — all unified by a proprietary customer-facing portal, Constellation, which handles renewals, orders, and team communication. The company operates as a multi-vendor VAR and managed services provider, working with a broad technology partner ecosystem that includes Cisco, Dell, Microsoft, AWS, Five9, CrowdStrike, Palo Alto, Fortinet, Nutanix, Rubrik, Genesys, and RingCentral, among others.
Revenue is generated through four primary streams: recurring Managed Services (network, server, workstation, 24x7 help desk), project-based Professional Services (Virtual CIO, security assessments, cloud strategy, data center design), Hardware & Licensing resale (with global shipping), and subscription-based UCaaS/CCaaS deployments. Distribution is hybrid, combining consultative direct sales to enterprise accounts with a channel/VAR partner network; master-agent relationships (Telarus) and vendor recognition (Five9 Rising Star 2023, CRN Tech Elite 250, CRN Next Gen 250) extend reach. Differentiators include vendor-neutral guidance, a compliance-first posture grounded in NIST, HIPAA, GDPR, CIS, and ISO/IEC 42001, an Illuminate AI roadmap delivered in 4-6 weeks starting at $12,500, and Women-Owned Small Business (SBA) and Women Business Enterprise (Indiana) certifications that support supplier-diversity contract eligibility.
The firm is small (11-50 employees) but operates globally from a single Indianapolis HQ, supporting customers with data center builds in Europe and Asia alongside a 10-year infrastructure partnership with Dell. Leadership — including CEO Janet Stiller (20+ years in IT), Director of Operations Ben Groff (CCIE for nearly 20 years), CISO practice lead Chris (25+ years in regulated industries), Contact Center Lead Audra (24+ years), and Data Center Practice Lead Merrick Mossman (20+ years) — accounts for the stated 80+ years of collective hands-on experience. No funding rounds, acquisitions, or executive departures are disclosed.
Lucidia iT firmographics
Firmographics- Name
- Lucidia iT
- Legal name
- Lucidia IT
- Website
- https://lucidiait.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Lucidia iT is a privately held, Indianapolis-based managed IT solutions provider serving enterprise customers with cybersecurity, cloud, networking, data center, UCaaS/CCaaS, and AI strategy services across multi-vendor technology partnerships, unified by its Constellation customer portal.
- Ownership category
- akta.pro rank
Lucidia iT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Facilities Management Services (541513), Telephone Call Centers (56142)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Communications Services, Nec (4899)
- akta.pro primary industry
- ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)
- akta.pro secondary industries
- IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH)
Keywords
Where Lucidia iT is headquartered
LocationHeadquarters
- HQ city
- Indianapolis
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Lucidia iT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: Ongoing managed IT services including network management, monitoring, workstation/server management, end-user support, and 24x7 help desk. Recurring revenue model typically billed monthly or annually.
- Professional Services: Project-based professional services including Virtual CIO, security assessments, cloud strategy, call center tune-ups, and data center design. Typically billed on time-and-materials or fixed-project basis.
- Hardware & Licensing: Procurement and resale of IT hardware and software licenses. Products shipped locally, nationally, and globally. Includes lifecycle management through Constellation portal.
- UCaaS & CCaaS: Unified Communications and Contact Center as a Service solutions. Includes business requirement discovery, onboarding, transformation, live support, report analysis, UAT testing, call flow design, and customer journey mapping.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Illuminate AI Roadmap — Starting from $12,500 per engagement |
Distribution channels2 records
Marketing channels4 records
Lucidia iT product offering
Product offeringCore offering
Lucidia iT is a managed IT services provider that delivers end-to-end technology solutions spanning managed services, cybersecurity, cloud, enterprise networking, hardware and software procurement, unified communications and contact center (UCaaS/CCaaS), and data center solutions. The company also offers Illuminate, a proprietary AI strategy and roadmap framework, supported by Constellation, a proprietary customer portal for managing renewals, orders, and team communication.
Product overview
Lucidia iT is a managed IT services provider offering a portfolio of professional technology services rather than a single software product. The core offering spans eight interconnected service areas: Managed Services (network, workstation, server management, 24x7 help desk), Cybersecurity (assessments, virtual CISO, compliance), Cloud Solutions (Azure/AWS strategy, migration, optimization), Enterprise Networking (SD-WAN, SASE, campus access), Hardware & Licensing procurement, UCaaS & CCaaS contact center optimization, Data Center Solutions (hyperconverged, DR/BC), and the AI framework Illuminate. Constellation is their proprietary customer portal for managing orders and renewals. The services are designed to be modular—customers can engage individual services or leverage the full stack—unified by the Constellation management portal.
Differentiator
Problem solved
Functional benefit
Brands
- Illuminate: LucidiaIT's proven 7-step framework for AI strategy that takes organizations from AI uncertainty to a clear, compliance-ready roadmap in 4-6 weeks. Built on NIST AI RMF and ISO/IEC 42001 standards.
Products and services
- Managed Services Comprehensive IT management covering network management, proactive monitoring, workstation management, virtual CIO services, end-user support, and server management with 24x7 help desk availability for enterprise customers.
- Cybersecurity Security services including controls evaluation, penetration and vulnerability assessment, security governance and roadmap design, technical solutions, risk management, and virtual CISO services, specializing in HIPAA, GDPR, CIS, and NIST compliance frameworks.
- Cloud Solutions Cloud strategy development, data storage and migration, cost optimization, automation, security, and database management services with expertise in Azure and AWS cloud platforms for enterprise clients.
- Enterprise Networking Advisory and strategy services including Software Defined Data Center, SD-WAN, Mobility/Wireless, Infrastructure Modernization, Campus Access, Life Cycle Planning, Telecom Audits, Expense Management, and SASE implementation.
- Hardware & Licensing Hardware and software procurement, project guidance from assessment through implementation, and asset lifecycle management to maintain compliance and optimal network performance, with shipping available locally, nationally, and globally.
- UCaaS & CCaaS Unified Communications and Contact Center as a Service solutions including business requirement discovery, onboarding and transformation, live support, report analysis, UAT testing, call flow design documentation, and customer journey experience mapping.
- Data Center Solutions Data center design, deployment, and management including hyperconverged solutions, compute infrastructure, networking, storage solutions, disaster recovery, business continuity, data protection, and co-location assessment services.
- Illuminate AI Framework A structured AI strategy and roadmap framework delivered as a consulting engagement in 4-6 weeks, providing a 7-step methodology (Diagnose, Design, Deliver phases) to assess AI readiness, identify use cases, build production pilots, and scale governance.
- Constellation Customer Portal Proprietary customer-facing portal for managing renewals, orders, invoices, and documents with secure access, scheduled renewal reminders, and direct contact with the customer's Lucidia team member.
Quantifiable outcome
- 3.5x average ROI with a structured AI rollout
- +2 more outcomes
Companies that use Lucidia iT
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles4 records
Lucidia iT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature2 records
Lucidia iT partnerships and signals
Strategic signalPartnerships
20 partnerships are on record, tiered core, major and supporting.
- Five9coreFive9 is a leading cloud contact center provider. Lucidia iT received the Five9 Rising Star Award at the 2023 Stronger Together Awards, indicating a strong go-to-market partnership for delivering Five9 contact center solutions to enterprise clients.
- Dell TechnologiescoreLong-standing infrastructure partnership spanning approximately 10 years. Dell and Lucidia iT co-design and build next-generation compute platforms globally for enterprise customers, including data center builds in Europe and Asia.
- AWS (Amazon Web Services)coreTechnology partner for cloud solutions. Lucidia iT's cloud team are experts in both Azure and AWS cloud services, helping clients build, migrate, and manage cloud infrastructure.
- MicrosoftcoreTechnology partner for Microsoft Teams, Azure, and broader Microsoft 365/cloud solutions. Lucidia iT offers Microsoft Teams integration as part of their UCaaS offerings.
- CiscocoreCisco is a key networking and collaboration technology partner. Lucidia iT's Director of Operations holds a CCIE certification and is highly versed in the Cisco product portfolio.
- CrowdStrikemajorCybersecurity technology partner providing endpoint protection and threat intelligence integrated into Lucidia iT's security offerings.
- NutanixmajorTechnology partner for hyperconverged infrastructure (HCI) and data center solutions. Supports Lucidia iT's private cloud and data center modernization offerings.
- RingCentralmajorUCaaS technology partner providing cloud communications platform integrated into Lucidia iT's unified communications offerings.
- GenesysmajorContact center technology partner providing customer experience and call center solutions integrated into Lucidia iT's CCaaS services.
- AvayamajorTechnology partner for unified communications and contact center solutions.
- ReliaQuestmajorCybersecurity technology partner providing security operations and threat detection capabilities.
- RubrikmajorData protection and backup technology partner supporting disaster recovery and business continuity solutions.
- Aruba (HPE)majorNetworking technology partner for enterprise wireless and campus access solutions.
- FortinetmajorCybersecurity technology partner specializing in network security, firewalls, and unified threat management.
- 8x8supportingUCaaS technology partner providing cloud communications and contact center solutions.
- ZoomsupportingVideo conferencing and collaboration technology partner integrated into Lucidia iT's UCaaS offerings.
- NICE CXonemajorContact center as a service (CCaaS) technology partner for customer experience solutions.
- TalkdesksupportingContact center as a service (CCaaS) technology partner.
- Palo Alto NetworksmajorCybersecurity technology partner specializing in next-generation firewall and cloud security solutions.
- TelarussupportingMaster agent/distributor partner. Lucidia iT participated in the Telarus Partner Summit 2024, indicating an active channel partnership for delivering technology solutions.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Lucidia iT competitors and assessment
Company assessmentDirect peers
- Ntiva: IT managed services and cybersecurity provider for SMB and mid-market clients with similar multi-vendor, vendor-neutral delivery model and emphasis on cybersecurity and cloud.
- Netrix Global: Global IT solutions provider offering managed services, cybersecurity, cloud, and collaboration services through multi-vendor partnerships, comparable in scope and delivery model.
- Converge Technology Solutions: IT solutions provider delivering infrastructure, cloud, cybersecurity, and managed services across multi-vendor portfolios to enterprise and mid-market customers.
- AHEAD: Enterprise IT solutions and managed services firm specializing in data center, cloud, security, and devops across multi-vendor environments, serving a similar regulated-enterprise customer base.
- Dataprise: Mid-market managed services provider offering managed IT, cybersecurity, cloud, and unified communications across multi-vendor stacks, directly comparable to Lucidia iT in size, customer profile, and service portfolio.
Broad incumbents
- Presidio: Large-scale, publicly traded IT solutions provider with broad managed services, cloud, security, and digital infrastructure offerings; competes for the same mid-to-upper enterprise customers but at significantly greater scale.
- SHI International: One of the largest IT solutions and services organizations globally, offering hardware/software procurement, managed services, and professional services across virtually every major vendor, including Dell, Cisco, and Microsoft.
- CDW: Public, large-cap IT solutions provider spanning hardware, software, networking, cloud, and managed services; competes for the same enterprise IT buyers at much greater scale and breadth.
- Insight Enterprises: Global IT solutions integrator offering hardware, software, services, and managed solutions across multi-vendor technology stacks, comparable to the procurement and services mix but at far larger scale.
Others
- Telarus: Master agent and technology services distributor that Lucidia iT already partners with; relevant as a channel peer shaping how mid-market solution providers source UCaaS, CCaaS, and network services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Lucidia iT social profiles
Digital presenceLucidia iT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Lucidia iT leadership team
Management profileNumber of profiles
Profiles5 records
Lucidia iT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Lucidia iT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Lucidia iT
What does Lucidia iT do?
Lucidia iT is a managed IT services provider that delivers end-to-end technology solutions spanning managed services, cybersecurity, cloud, enterprise networking, hardware and software procurement, unified communications and contact center (UCaaS/CCaaS), and data center solutions. The company also offers Illuminate, a proprietary AI strategy and roadmap framework, supported by Constellation, a proprietary customer portal for managing renewals, orders, and team communication.
Is Lucidia iT a public or private company?
Lucidia iT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Lucidia iT founded?
Lucidia iT was founded in 2018. It employs 11 to 50 people.
Where is Lucidia iT based?
Lucidia iT is headquartered in Indianapolis, United States, in the North America region.
How does Lucidia iT make money?
Four revenue lines are on record. Managed Services are the primary driver. The others are professional Services, hardware & Licensing and UCaaS & CCaaS.
Who are Lucidia iT's main competitors?
Direct peers on record are Ntiva, Netrix Global, Converge Technology Solutions, AHEAD and Dataprise. Broad incumbents are Presidio, SHI International, CDW and Insight Enterprises. Telarus is listed as an others.
Does Lucidia iT have an API?
No public API is recorded for Lucidia iT.
What industry is Lucidia iT in?
Lucidia iT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAC, ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.), with a secondary code of BPAEAOAF, IT Asset Lifecycle Services (Procure-to-Retire). Its NAICS code is 54151 and its SIC code is 7370.