Guestnet
Guestnet Srl provides a browser-based guest experience platform for over 2,500 hotels, apartments, and hotel chains across Italy, Germany, Austria, and Switzerland. Its modular SaaS products replace paper guest folders with digital communication, upselling, check-in/out, and PMS/POS-integrated workflows.
- Company typePrivate
- Founded2016
- HeadquartersBressanone, Italy
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Guestnet does
Guestnet is a hospitality-technology company providing a browser-based guest experience platform for hotels, vacation apartments, hotel chains, and tourism destinations, with a stated base of more than 2,500 customer properties across Italy, Germany, Austria, and Switzerland. The platform is delivered as a web application accessible to guests via QR code or link without an app download, and combines a core guest information hub with modular add-ons covering digital check-in/check-out, in-room TV and information screens, print-ready templates, website widgets, room-service ordering (Guestnet Order), spa and activity booking, automated guest feedback (Quick-Feedback Mail), a child-information pass (Kinderpass), morning mail, and destination-level daily news.
Underlying integration is the central technical asset: Guestnet connects to property management systems (Mews, ASA Hotel), POS systems (APRO, Naramis, Mergeport), spa software (ASA Spa & Wellness Manager), task and operations platforms (hotelkit, Hoxell), booking engines (vioma), campaign tools (Smart Host), and ancillary services (FLEXIPASS, Ecogy, DialogShift, RESERViSiON, incert, sharemagazines). Guestnet Srl is registered in Bolzano, Italy, with its headquarters at Via Dante 24, Bressanone (Brixen), and is managed and coordinated by Eight Ventures GmbH under Italian Civil Code Article 2497-bis.
The company operates a direct-to-consumer SaaS model with monthly licensing fees scaled to hotel size or room count, distributed through inside sales and a demo-request funnel. Pricing is quote-based and not publicly disclosed. Customers include Quellenhof Luxury Resorts, Ulrichshof, Falkensteiner, Rosenalp, and tourism organizations such as Tourismusgenossenschaft Sterzing Pfitsch Freienfeld. The company employs 11–50 people and has earned consecutive HotelTechReport Excellence Awards in 2025 and 2026 with a 4.8/5 rating.
Guestnet firmographics
Firmographics- Name
- Guestnet
- Legal name
- Guestnet Srl
- Website
- https://guest.net
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Guestnet Srl provides a browser-based guest experience platform for over 2,500 hotels, apartments, and hotel chains across Italy, Germany, Austria, and Switzerland. Its modular SaaS products replace paper guest folders with digital communication, upselling, check-in/out, and PMS/POS-integrated workflows.
- Ownership category
- akta.pro rank
Guestnet industry classification
Industry- Product category
- Hotel Guest Experience Software
- NAICS
- Hotels (except Casino Hotels) and Motels (72111), Accommodation (721)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Remote Hosting & Guest Communications Management (THAMAKAC)
- akta.pro secondary industries
- Co-Host / On-the-Ground Operations & Guest Services (BPAJAIAI), Lodging & Vacation Rental Booking Platforms (BPAMAIAC), Destination & Venue Reservation Systems (DMO/MICE) (THALADAI)
Keywords
Where Guestnet is headquartered
LocationHeadquarters
- HQ city
- Bressanone
- HQ country
- Italy
- HQ region
- Europe
Offices1 record
Markets served
Guestnet business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription Licensing: Monthly licensing fees based on hotel size or room count. The Guestnet Order module is included in the Guestnet Professional package with no additional recurring costs.
- Professional Package Add-ons: Additional modules and features available through the Professional package tier, with the Order module included at no extra cost.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Guestnet Professional |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels8 records
Guestnet product offering
Product offeringCore offering
Guestnet provides a modular, browser-based guest experience platform for hotels, vacation rentals, hotel chains, and tourism destinations. Its core offering is the Web-App product (a smartphone-accessible guest app delivered via QR code or link without app downloads), complemented by modules for digital in-room TV/info screens, print templates, website widgets, online check-in/check-out, room service ordering (Guestnet Order), activity booking, spa booking, morning mail, quick-feedback, and a digital child information module. The platform integrates with leading PMS, POS, payment, and booking systems to automate guest communication and revenue-generating upselling.
Product overview
Guestnet is a modular guest experience platform (Guest Experience Platform) combining a core web-based guest application with integrated TV, Print, Widget, and Check-in/Check-out modules. The platform serves over 2,500 hotels across 4 countries (Germany, Austria, Italy, Switzerland) and is accessed via browser without app downloads. Key modules include Web-App (central guest information hub), TV (digital screens), Print (print-ready templates), Widget (website/CRM embedding), Online Check-In & Check-Out, Guestnet Order (room service), Morning Mail (daily communications), Activity Calendar (weekly programs with sign-up), Wellness & Beauty Booking, Quick-Feedback Mail, and Digital Guest Directory. The platform integrates with leading PMS, POS, payment, and hospitality software providers to automate guest communication and hotel operations.
Differentiator
Problem solved
Functional benefit
Brands
- Guestnet Professional: Professional package that includes the Order (Roomservice) module without additional recurring costs.
- Guestnet Kinderpass
Products and services
- Web-App (Guest App) Browser-based guest application providing 24/7 access to hotel information, automated processes, and revenue-generating upselling capabilities for hotel guests. Accessed via QR code or link without requiring an app download.
- TV / Info Screens Digital information screens and room TV integration for displaying current offers, events, spa appointments, daily menus, and personalized messages directly on hotel screens.
- Print Print-ready template system for creating menus, programs, and informational materials in the hotel's corporate design without manual Word or InDesign work, with automated templates and centralized content updates.
- Widget Embeddable content module for hotel websites and CRM systems that keeps guests updated with centralized content without duplicate maintenance, integrating booking engines, voucher systems, and destination information.
- Online Check-In & Check-Out Digital module enabling hotel guests to complete arrival and departure processes via smartphone, reducing reception workload and eliminating wait times.
- Guestnet Order (Room Service) Digital room service and ordering module allowing guests to order food and beverages via smartphone with automatic PMS billing and POS integration. Included in the Guestnet Professional package.
- Quick-Feedback Mail Automated feedback email sent after a guest's first night, enabling hotels to proactively identify and address guest needs for improved satisfaction.
- Guestnet Kinderpass Digital child information collection module for family-oriented hotels, enabling contactless capture of relevant child data before or upon arrival.
- Wellness & Beauty Booking Module for online spa and wellness treatment booking, integrated with ASA Spa & Wellness Manager for real-time availability, automated confirmation emails, and waitlist management.
- Activity Calendar Weekly program and activity management system with digital sign-up, availability checking, and automatic participant notifications for hotel guests.
Quantifiable outcome
- Over 2,500 hotels supported in 4 countries
- +2 more outcomes
Companies that use Guestnet
Customer profileNamed customers13 records
Segments4 records
Ideal customer profiles2 records
Guestnet technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability3 records
Feature7 records
Guestnet partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core, major and minor.
- viomacoreIntegration partnership enabling seamless connection between vioma booking engine and voucher systems with Guestnet guest communication platform. Allows hotels to integrate booking widgets and voucher purchasing directly into the guest app.
- hotelkitcoreIntegration partnership enabling bidirectional communication between Guestnet and hotelkit task management system. Guest requests and activity bookings from Guestnet are automatically forwarded to hotelkit for task assignment and workflow management.
- ASA Spa & Wellness ManagercoreIntegration partnership enabling spa and wellness booking through Guestnet guest app connected to ASA Spa & Wellness Manager. Allows real-time availability, automated confirmations, and automatic billing to hotel PMS.
- APRO KassensystememajorPOS system integration for Guestnet Order module. Orders placed through Guestnet are transmitted directly to APRO POS system with automatic printing for kitchen and bar.
- NaramismajorIntegration partner for Guestnet Order with seamless connection to Naramis POS system, enabling automated order processing and service management.
- MergeportmajorIntegration partner for Guestnet Order enabling direct integration with hotel POS systems and existing workflows, reducing manual processes and errors.
- ASA HotelmajorPMS integration for automatic room billing of orders placed through Guestnet Order module. Orders are automatically charged to guest room.
- Smart HostcoreStrategic partnership for intelligent guest journey management. Combines Guestnet's in-stay guest communication with Smart Host's pre-stay and post-stay campaign management, digital check-in, and correspondence tools.
- MewsmajorIntegration with Mews cloud-based PMS enabling seamless guest data transfer and property management for modern boutique hotels.
- CASABLANCAminorJoint development partner for comprehensive digital guest journey platform combining hospitality expertise.
- AdrevominorMarketing and revenue management consultancy partnership supporting hotels with strategy and analysis alongside Guestnet implementation.
- MAP Boutique ConsultancyminorB-Corp certified sustainability consultancy partnership providing guidance on sustainable hospitality practices combined with digital solutions.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Guestnet competitors and assessment
Company assessmentDirect peers
- Akia: Akia (formerly known for its hotel messaging and guest engagement products) provides guest communication and engagement tools to hotels, including two-way messaging and automated responses. It competes with Guestnet's Web-App and guest communication features in the same hospitality vertical.
- TrustYou: TrustYou is a guest experience platform providing survey, review, and guest feedback management tools for hotels. While more focused on feedback and reputation, it overlaps with Guestnet's Quick-Feedback Mail and broader guest communication suite in serving the same hotel customer base.
- Canary Technologies: Canary Technologies offers a guest experience platform for hotels including mobile check-in/check-out, guest messaging, digital tipping, and upselling. It is a direct competitor in the digital guest journey category, serving a comparable set of independent and chain hotel customers.
- Suitepad: Suitepad provides in-room tablets and a guest experience platform for hotels, with digital check-in, ordering, and guest communication features. It targets a similar European hotel customer base as Guestnet and competes head-to-head in digital guest folders and in-room engagement.
- Nonius: Nonius is a hospitality technology vendor offering guest internet, in-room entertainment, digital signage, and guest engagement solutions for hotels. It overlaps directly with Guestnet's TV/Info Screens, Widget, and Web-App modules across a similar European hotel customer base.
- ALICE (Actabl): ALICE, now part of Actabl, provides a hotel operations and guest engagement platform covering service requests, task management, and guest communication. It is comparable to Guestnet in addressing in-stay guest requests and operational workflows, with overlap into the hotelkit-style integrations Guestnet partners with.
- Bookboost: Bookboost is a guest experience and messaging platform for hotels focused on direct booking, guest communication, and personalized engagement across the guest journey. It competes with Guestnet on web-based guest communication and upselling in the European hotel market.
- Duve: Duve is a guest experience platform for hotels and short-term rentals offering digital check-in, guest communication, upselling, and personalized messaging. It is one of the closest direct competitors to Guestnet in the same product category serving similar boutique and chain hotel customers.
Broad incumbents
- Shiji Group: Shiji is a large, established global hospitality technology vendor offering PMS, POS, and guest experience solutions to hotels and chains. It competes with Guestnet indirectly as a broad incumbent that bundles guest-facing features into a wider enterprise platform.
- Oracle Hospitality: Oracle Hospitality is a large-scale incumbent offering PMS, CRS, and guest engagement solutions to global hotel chains. It competes with Guestnet as a broad-scope platform that increasingly incorporates digital check-in, guest communication, and in-room digital features into its core hospitality suite.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Guestnet social profiles
Digital presenceGuestnet compliance and trust
Trust signalCompliance6 records
Guestnet financial estimates
Financial estimateRevenue estimate
Valuation estimate
Guestnet leadership team
Management profileNumber of profiles
Profiles1 record
Guestnet funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Guestnet M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Guestnet
What does Guestnet do?
Guestnet provides a modular, browser-based guest experience platform for hotels, vacation rentals, hotel chains, and tourism destinations. Its core offering is the Web-App product (a smartphone-accessible guest app delivered via QR code or link without app downloads), complemented by modules for digital in-room TV/info screens, print templates, website widgets, online check-in/check-out, room service ordering (Guestnet Order), activity booking, spa booking, morning mail, quick-feedback, and a digital child information module. The platform integrates with leading PMS, POS, payment, and booking systems to automate guest communication and revenue-generating upselling.
Is Guestnet a public or private company?
Guestnet is a private company. It is classified as corporate owned and is currently operating.
When was Guestnet founded?
Guestnet was founded in 2016. It employs 11 to 50 people.
Where is Guestnet based?
Guestnet is headquartered in Bressanone, Italy, in the Europe region.
How does Guestnet make money?
Two revenue lines are on record. SaaS Subscription Licensing is the primary driver. The others are professional Package Add-ons.
Who are Guestnet's main competitors?
Direct peers on record are Akia, TrustYou, Canary Technologies, Suitepad, Nonius, ALICE (Actabl), Bookboost and Duve. Broad incumbents are Shiji Group and Oracle Hospitality.
Does Guestnet have an API?
No public API is recorded for Guestnet.
What industry is Guestnet in?
Guestnet's product category is Hotel Guest Experience Software. Its primary akta.pro industry code is THAMAKAC, Remote Hosting & Guest Communications Management, with a secondary code of BPAJAIAI, Co-Host / On-the-Ground Operations & Guest Services. Its NAICS code is 72111 and its SIC code is 8744.